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SIXT at Brisbane Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Efficient and organised
Cons: Social skill of (just) one lady was a little strange. She totally ignored my (female) partner when we were collecting the rental vehicle, whilst she answered her questions she would not look at my partner but lent forward “into” me to respond. Most unusual and a little off-putting.
Pros: Fast & easy Great reliable car, great on fuel
Cons: I just thought someone would have checked over car before we left with it
Pros: Staff member serving me was excellent. She was so awesome. Finding your Office in domestic from international was hard. No one at International which also cause me to drop two bottles of Spirits alcohol at International off trying to find how to get to domestic ?? But the Lady working late at office by herself was awesome
Cons: International arrival and having to go to Domestic to get car
Pros: Friendly service with no hassel
Pros: super bien
Pros: Prompt pick up once attended to
Cons: Waiting for pick up as client didnt seem to have a booking
Pros: Friendly staff.
Cons: Not the car we booked had to take a much larger vehicle made parking difficult.
Pros: Quick and efficient
Pros: The nissan juke went like a dream GPS etc done a couple thousand kms no problems 😊
Cons: When i picked the car up from sixt brisbane Airport lovely lady told me i would get $200 of my deposit back after returning the vehicle in same condition returned it back to brisbane Airport full tank even had a couple of hours spare so gave it a vaccum and a quick wash returning it better than when i received it still haven't seen my $200 deposit and been back 5 days 🤔
Pros: Friendly efficient staff.
Pros: Simple and efficient
Cons: The car was clean on the inside and quite dirty on the outside I have queried an unauthorized charge made by Discover Cars to my credit card and I am still waiting for a response It is very frustrating not being able to speak with someone about this charge - seem like you only communicate via emails
Pros: Very friendly helpful staff
Cons: Desk at international terminal closed 2 mins before we got there. Annoying to have to travel to a different terminal. Would have been nice to know beforehand that this would happen
Pros: Great rates and service
Pros: Staff very friendly and efficient.
Pros: The drop-off service was rushed and procedure for recording the damage to the windscreen (filling out an accident report by hand) was inefficient and time consuming. The subsequent follow up service has been very poor. Despite chasing SIXT with three emails I am still waiting for an invoice for the replacement glass. When I dropped off the car they failed to tell me they would be retaining the full $1,100 deposit in lieu of the damages windscreen. I only discover this on my credit card statemen
Cons: There has been no response to my emails requesting a full invoice. It almost two weeks since I returned the car and am keen to follow up a claim under my insurance cover taken out with Discover Cars. This I understand I will keen to do within the next two weeks (28 days).
Pros: competent quick friendly and efficient
Cons: poor signage as you leave the jetstar terminal off the plane from where you actually rent cars
Cons: There wasn't a car available for me to collect so I had to take a taxi to a family members house.
Pros: Service was great and easy
Pros: Car/van was excellent for family of 6. Hyundai Staria. Heaps of room for 6 people and 6 suitcases and carry on bags.
Cons: Having to wait for vehicle at airport.
Pros: Friendly, fast, no hassle service, no hidden charges.
Cons: Perhaps a short intro to the controls( wipers, lights ect), be available if required, especially for teck illiterate dinosaurs like me.
Pros: Detailed explanation
Cons: Very good service . Explained n Showed me the way ard
Pros: Professional, fast and made collecting the car an east swift process
Pros: Friendly and efficient.
Cons: No one manning the counter at the Brisbane intl airport.
Pros: The Car was supposed to be a premium car. It wasn't.
Cons: That they tried to charge me as if I didn't fill up the vehicle when I even stopped by airport to top it up
Pros: Great value, very efficient service at check in/out and friendly staff
Cons: Long wait periods at check in and drop off was hard with young children but overall brilliant experience
Pros: Very friendly helpful staff.
Pros: Prompt, friendly and solution orientated. Appreciated the complimentary upgrade when the car I had originally booked was unavailable.
Pros: Friendly staffs.Check in/out process easy and fast.
Cons: The computer system is slow and not efficient.
Cons: There was no walk around the car with the rental agent to check for existing damage. When asking about a scuffed rim on returning the car the agent told us it was our responsibility to take photos and let them know of the existing damage.
Pros: Car was clean
Cons: Premium location surcharge, had to catch bus and move luggage, this was not worth the extra money
Pros: Helpful team members, vehicle immaculately presented
Cons: Due to staffing issues both the international and domestic desks were unattended, with directions at each to go to the next desk - the domestic desk told us to go to the domestic car park
Pros: To enhance service levels perhaps ask client if they need assistance with becoming familiar with the car functions as new cars do have more complex computer systems these days.
Pros: The desk man was excellent
Cons: The car was old and poor. It needed a service and its in car connectivity was unuseable
Pros: The service was horrible we arrived at international airport and had to find them at the domestic terminal the attitude of the staff was horrible from the start
Cons: As above
Pros: The car was great.
Cons: The rental desk in the International Terminal was closed so I had to go to the Domestic Terminal to pick up the car. The desk in the Domestic Terminal was closed too! Only the office in the parking lot was open.
Pros: Easy drop off, keys in a box
Cons: No one at International terminal had 5o bus over to domestic terminal , toll roads were not explained at collection
Pros: fast drop off
Cons: I have rented cars in different countries, representatives always do vehicle inspection with customer. But none here. We did it ourselves and obviously there are many scratches on the car which no one told us before we picked it up. And there was a towel left inside the car.
Pros: Website was easy, friendly staff
Pros: Efficient and friendly
Cons: Minimal wait time
Pros: Easy to use free upgrade
Cons: No staff at airport
Pros: There was a rental agreement in the console and a used coffee cup in the holder at the back seat from a previous hirer also the back window appeared not to be clean because of the wiper marks.
Cons: Wish we had a clean van and didn't have to write these comments. Overall it was a great van to drive.
Pros: Friendly staff, clean car
Cons: Takes longer time and walking distance to pick the car.
Pros: Customer service was good.
Cons: The car was overdue a service by almost 10,000 km! Was told by the agent when returning the car that it shouldn’t have gone out!
Pros: Super friendly and very straightforward process. Only took me about 5 minutes to pick up the car.
Cons: The hassle of having to go to domestic to pick the car up, and when we had our flight home we also dropped it off at domestic, before being told we could drop off at international. A whole hassle that could have been saved via communication. However staff were absolutely lovely and couldn’t fault their service
Pros: Very good to deal with and I will rent another car again in October, the in built gps was extremely important to me Cheers
Cons: Also, there is no phone number or contact information that I found on my reservation. Never again through a third party and definitely not again with DiscoverCars!
Pros: Very friendly staff. Now worries kind of attitude. Had us take pictures of the vehicle before driving so we could evidence any damage done by someone else... which there was. So far they were receptive of the photos we provided and we feel good.
Cons: No one was at the drop off because it was before hours so I can't be sure that they won't penalize me for the minor damages I noticed.
Pros: Discover Cars/ SIXT The collection booth was very conveniently located with the other big car hire companies at Brisbane Airport. Amna excelled expectations as she was super knowledgeable and swift with the paper work. She even appeared at the cars later making sure all customers were satisfied. She kindly upgraded up to a Hyundai Kona which was very modern and smart-looking with charging ports and LCD screen Radio.
Cons: We found the shocks of the Kona made for a bouncy ride in the backseat which was uncomfortable on the rural roads.
Pros: Professional freindly
Cons: All good
Pros: Ccompetitive prices
Cons: All good
Pros: No problem extending rental following flight cancellation.
Cons: Unable to print agreement at arrival, so only received email copy.
Pros: Easy drop off
Cons: Had to transfer to domestic terminal to pick up. No satnav!
Pros: Easygoing, friendly staff with no hassles. Pick up and drop off was great! We had a tired, cranky 3 year old with us so the no hassle and quick pick up was greatly appreciated
Cons: Car seat hadn't been cleaned properly. The vehicle itself was good, but too much safety gear and time spent trying to control everything via a touchscreen. I found it distracting when I was trying to concentrate on the road. This is more an issue with the car than SIXT itself
Pros: Friendly and honest
Pros: SERVICE WAS VERY GOOD LOTS OF INFO
Pros: Clear information provided by the representative
Cons: They we able to provide us with a hire car earlier than we had requested
Pros: Was excellent
Cons: No complaints
Pros: The price was good ,the desk just at the airport and opened late
Cons: We waited a long time at the desk beacause there was only one agent and customers behind us. We arrived at the airport at 6 pm and got out of the carpark at 8pm !!! The car was not very clean as we are used to but it was ok .It would have been great to pay online the car so we can pick up the key in a box when arriving and go straight to the carpark.
Pros: Very helpful
Cons: Great but just had trouble getting hold of the appropriate service and had to make a phone call which cost me.
Pros: the drop off process was relatively simple, which is critical when trying to get into the airport.
Cons: as we arrived earlier than anticipated, they refused to grant us access to the car an hour early, unless we agreed to pay an extra day of car hire.
Pros: Service was great. Had to wait a bit for our car but it was a busy day.
Cons: Service was great. Only complaint, I ordered a Toyota but got an LDV. First LDV I have driven don't to ever do it again.
Pros: Awesome customer service, and enjoyed my trip with the beautiful rental for me and my family from cairns, vIsiting for Holiday. Car was a 10/10 👍🏽
Pros: Polite and customer satisfaction.
Pros: Simple procedure, lovely vehicle exactly what was advertised
Cons: Felt uneasy just dropping keys off in box at airport 😅
Pros: Staff was very friendly…. Especially at drop off
Cons: Service was good. Unfortunately drop off and pick up locations were not clear. Rental car had a few design flaws. Not rental car company fault though.
Pros: Rep was friendly and helpful
Cons: Our car could have been cleaner. We found some trash left behind and the rent agreement from previous renters
Pros: price and professional staff.
Pros: Competitive price compared to cars hired at Brisbane Airport.
Cons: We got lost finding the collection office.
Pros: Good reliable car provided, up to my expectation
Cons: I couldn't collect my car from International terminal airport, took me another 30 minutes for getting to domestic terminal for collecting my car. And caused me a delay for attending the meeting.
Pros: Car within walking distance to office.
Cons: Usually have rep check condition of vehicle in our company. No check made. Could have done with a quick run down on computer in vehicle..
Pros: They were great
Pros: Friendly quick service and knowledgeable about the vehicle.
Pros: Friendly & helpful staff
Cons: International Airport not manned - had trouble finding bus to Domestic Airport
Pros: Efficient and helpfull
Pros: Nothing this time. Very distressing and upsetting. Ruined our trip for us due to the pick up of the vehicle.
Cons: Absolutely shocking experience. Worst by far. I will never hire through sixt again. I travelled alone with 3 young children, my daughter is autistic. I chose this car solely on being able to collect from international. When we arrived there were no staff at the desk we had to wait to catch a shuttle which i needed to avoid with my autistic daughter. The pick up was so far away there were no trolleys at domestic terminal for my bags and 3 car seats and were late to our suprise party due to it
Pros: Nothing. They were rude when arriving, telling us why it wasn't their fault for us having to travel between terminals. They then told us that we'd voided our whole contract because we were travelling with boards on the roof using a roof rack setup that I have travelled the world with and never had a problem.
Cons: The drop off was very difficult to find and there was no one around to help, the key drop off was a small box difficult to locate
Pros: Great experience and they offered an upgrade to a prestige car at a reasonable rate
Pros: Prompt and efficient
Pros: Quick and easy pick up and return
Cons: Car wasn't clean
Pros: Very helpful Sixt employee. Robert.
Pros: How quick and easy it was
Pros: Friendly & simple
Pros: Very understanding and helpful
Cons: They helped hire a car.
Pros: Car was wonderful, the rental process was quick and easy
Cons: I didn't like that we had to pay a bond on-top of driver insurance.
Pros: Desk service at Brisbane domestic airport was fantastic
Pros: The upgrade.
Cons: No one at the office at pickup time and they blamed me for that.
Pros: Very friendly and helpful staff at airport location.
Pros: Very efficient and quick.
Pros: Easy - no hassels
Pros: Mint and clean vehicle
Cons: Because of staff shortages the counter may not always be manned at BNE international terminal.
Pros: Professional and easy-going if the car that you’ve chosen is not there they gave us an upgrade which was 10 times better than the one that I chose lady behind the counter was very professional and helpful in all ways couldn’t fault anything
Pros: Very nice agent who upgraded us and waived second driver fee
Pros: Lovely friendly staff
Cons: Just made me feel at ease
Pros: Brand new Mercedes was great
Cons: Nothing bad to report
Cons: I ended up paying so much over the quoted amount. Absolutely disgusting
Pros: Car was new and clean
Cons: No service personnel at counter and I spent 1 hour waiting for my car to be picked up.
Pros: Polite, courteous and efficient.
Pros: Great people to deal with very accomodating
Pros: they answered the phones every single time without any concerning wait time
Cons: I havent received my bond back yet, only 4 days after drop off tho and I think it did stipulate on the rental agreement it could take up to 10 days or similar.
Pros: Don’t book car with them they are thief’s
Pros: Very efficient
Cons: Too many cars at dropoff
Cons: They don't offer their customer any flexibility. We booked for the pick-up at 5pm. While we arrived earlier at 4pm, if we pick up the car at 4pm, we'd have to return by 4pm on the returning date. And I was told if I return the car 2 mins over 4pm I'd be charged for another full day. Their next door competitor Hertz would give you 1 hour prior to the hiring start time and 1 hour after the hiring end time.
Cons: No-one at counter when flight arrived. By the time I left there were 4-5couples waiting.
Pros: Car excellent value
Cons: Computer broken at reception delayed pick up
Cons: My flight was delayed and I arrived at Brisbane airport at about 11:40pm. By the time I got to the SIXT collection area they were shut. I tried ringing them but no answer. I left a message that I would still like to collect the car the next morning. When I spoke to them next morning they had cancelled my booking and had no alternative cars available. Never use them again.
Pros: Quick & easy
Cons: We tried to book through Sixt website but were redirected to third party website. Only discovered this when we went to pick up the car. We would rather deal direct
Pros: Amazing customer service, very friendly
Pros: Fast, efficient, easy to collect & return and a Brand New Car