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Alamo at Brisbane Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car was modern, clean and in perfect condition
Cons: There was no agent at the international airport so I wasted half an hour phoning from the desk to get automated messages and then finally speaking to an agent at the Gold Coast who said he would email the domestic terminal to get someone to come over - it was very frustrating!
Pros: The international service desk was unattended, spent 30 minutes phoning the number at the desk, eventually had to spend $5.10 to catch a train to domestic terminal to puck up the rental. The unattended signage was ambiguous. And on return, no car parks had to double park....
Pros: All pretty good except the boot cover was missing. Had to drive around with 3 suit case being visible
Pros: Simple, quick and easy also no pressure in trying to upsell
Pros: Easy to complete the process
Cons: Had to wait awhile to be served as only one staff member who was on a call to another client.
Pros: new good car range
Cons: nobody attended when you return the car.
Cons: Everything Pathetic service No one on the service desk, no one answering any phones, no sign or message to advise where to find someone to help An hour and a half later on about the 5th phone call attempt we find out we need to transfer to Domestic Terminal to get a vehicle but guess what ! The car I had booked was not available so ended up with a bloody people move. 2 hours wasted when you arrive off an international flight is just pathetic. Having staff blame it on Covid is even worse!
Pros: as above
Pros: The in car JPS was not registered, so they gave us Tommy GPS free, but it didn't work either, however, their compassion for our late arrival and efforts to get us to our stay was absolutely amazing! The heads up about local events happening was insightful and helpful, and well enjoyed. Great staff!
Pros: everything was smooth and easy
Pros: Almost everything except the one thing I wrote under "what I didn't like"
Cons: No one to walk me to the car or assist me to inspect it
Pros: There were scuff marks around both rear wheels and Alamo didn't try to scam extra money out of me. A tactic I've experienced from other rental companies.
Pros: Good service
Pros: Ease of pickup, located inside terminal for pick up and drop off.
Cons: nothing really
Pros: Really like the car the guy was easy to deal with when picked up
Cons: We needed a slightly bigger car to fit all our luggage in we were all squished up . And dropping it off was a bit harder as we weren’t sure where to park it and no one was in the office when we dropped it off . But it did get sorted .
Pros: Very helpful.
Cons: They didn't have any of my details (address, phone etc) in their system as apparently they don't get provided to them by the third party booking agent. Seems like an area of improvement for discovercars
Pros: Friendly service
Cons: Picked up car at domestic terminal. When dropping of i had to go to international terminal and then having to walk then catch a bus to domestic terminal with all my bags.
Pros: Very helpful
Pros: i like how it's so accessible from the airport in terms of picking up and dropping off.
Pros: Really happy with Alamo. At first I was not pleased with the age of the car I had rented however for just $10 more a day we got an amazing one. Pretty happy with the reasonable upgrade and resolution 😃 service was great! At the end of the day they just wanted to ensure I was happy. Great management and staff
Pros: The ease of picking up the vehicle from the airport without the need for shuttle transport
Cons: The person that served us at pick up was quite rude, gave us the wrong information on our paper work and verbally. We hired a 12 seater bus and she told us to bring it back full of regular petrol, we asked and she reaffirmed this. Paperwork also stated this, it was extremely obvious it was a diesel engine. We filled it correctly and passed the feedback on at drop off. It could have been a disaster
Pros: Friendly, helpful, I extended a day via email so no phone call was made or being put on hold. Will use again
Cons: They didn’t smile enough.. joking.. nothing to write here
Pros: Our Qantas flight was cancelled and we were moved to a later arriving flight. I called Alamo and was told the flight would arrive after the office had closed and my options were to cancel the booking or make our own way to the hotel and return in the morning to collect the car. I asked if the key could be left with another car company that stayed open later for us to collect or left on the wheel of the vehicle . None of these options were possible. Appalling service.
Cons: Our Qantas flight was cancelled and we were moved to a later arriving flight. I called Alamo and was told the flight would arrive after the office had closed and my options were to cancel the booking or make our own way to the hotel and return in the morning to collect the car. I asked if the key could be left with another car company that stayed open later for us to collect or left on the wheel of the vehicle . None of these options were possible. Appalling service
Pros: Very pleasant and helpful
Cons: Activating my Apple iPhone was very unsuccessful and the office was aware there was problems with
Pros: Nice car
Cons: Very disorganized for pickup ,had to get directions for everything.
Pros: Great fast service on pick up and drop off
Cons: The confirmation details sent me to the international terminal, to which there was a sign at the international desk saying to go back to the domestic terminal desk. Very annoying with 4 kids in tow.
Pros: didnt like it
Cons: worst customer service.
Pros: Fast and easy.
Pros: People were nice, everything was convenient apart from the pick up inside the terminal was not there, and there was just a very badly written sign at the desk that we needed to get to a desk inside the car park...
Pros: There promptness and friendliness
Cons: We needed to specifically ask for them to show us how the car boot and map system worked
Cons: Exterior of car was still somewhat dirty
Pros: Prompt service. Staff went beyong call of duty to get my car becaus we arrive earlier than planned.
Pros: They were cheap
Cons: They had a policy that meant because I live too close to them I have to pay $1000 deposit, no one told me this until I arrived at the international airport at 9pm to pick up my car.
Pros: Friendly staff and very efficient. Couldn't help the 2 stupid pommie groups in front of us that took an hour to hire cars
Pros: very nice and friendly and very helpful
Pros: I found the staff member on duty very helpful and accommodating. I originally booked a 2 door vehicle and despite the lack of availability of a replacement due to the time the vehicle was collected, the staff member made every effort to provide an alternative option. This is customer service at its best.