Alamo at Brisbane Airport

Pros: Great flexibility, as I accidentally booked the car from the international pick up, even though we were flying domestic, this was no trouble to the office! Thumbs up!

Cons: Whilst ordering a more premium car, I would have like to see the software working!

Pros: Handy being in airport.

Cons: No agent checking car with you, either at pick up or drop off.

Pros: Very professional and easy to complete pickup.

Cons: As above

Pros: Easy to find helpful good value for money no fuss and honest

Pros: Extremely friendly and helpful staff.

Pros: very friendly helpful staff and cars were fantastic.

Pros: Car was clean and full

Pros: Awesome car and service, highly recommended

Cons: No complaints

Pros: so easy

Cons: no free cold drink joke

Pros: The car was modern, clean and in perfect condition

Cons: There was no agent at the international airport so I wasted half an hour phoning from the desk to get automated messages and then finally speaking to an agent at the Gold Coast who said he would email the domestic terminal to get someone to come over - it was very frustrating!

Pros: The international service desk was unattended, spent 30 minutes phoning the number at the desk, eventually had to spend $5.10 to catch a train to domestic terminal to puck up the rental. The unattended signage was ambiguous. And on return, no car parks had to double park....

Pros: All pretty good except the boot cover was missing. Had to drive around with 3 suit case being visible

Pros: Simple, quick and easy also no pressure in trying to upsell

Cons: Nil

Pros: Easy to complete the process

Cons: Had to wait awhile to be served as only one staff member who was on a call to another client.

Pros: new good car range

Cons: nobody attended when you return the car.

Pros: Nothing

Cons: Everything Pathetic service No one on the service desk, no one answering any phones, no sign or message to advise where to find someone to help An hour and a half later on about the 5th phone call attempt we find out we need to transfer to Domestic Terminal to get a vehicle but guess what ! The car I had booked was not available so ended up with a bloody people move. 2 hours wasted when you arrive off an international flight is just pathetic. Having staff blame it on Covid is even worse!

Pros: as above

Cons: Nothing

Pros: The in car JPS was not registered, so they gave us Tommy GPS free, but it didn't work either, however, their compassion for our late arrival and efforts to get us to our stay was absolutely amazing! The heads up about local events happening was insightful and helpful, and well enjoyed. Great staff!

Pros: everything was smooth and easy

Pros: Almost everything except the one thing I wrote under "what I didn't like"

Cons: No one to walk me to the car or assist me to inspect it

Pros: There were scuff marks around both rear wheels and Alamo didn't try to scam extra money out of me. A tactic I've experienced from other rental companies.

Pros: Good service

Pros: Ease of pickup, located inside terminal for pick up and drop off.

Cons: nothing really

Pros: Really like the car the guy was easy to deal with when picked up

Cons: We needed a slightly bigger car to fit all our luggage in we were all squished up . And dropping it off was a bit harder as we weren’t sure where to park it and no one was in the office when we dropped it off . But it did get sorted .

Pros: Very helpful.

Cons: Nothing.

Cons: They didn't have any of my details (address, phone etc) in their system as apparently they don't get provided to them by the third party booking agent. Seems like an area of improvement for discovercars

Pros: Friendly service

Cons: Picked up car at domestic terminal. When dropping of i had to go to international terminal and then having to walk then catch a bus to domestic terminal with all my bags.

Pros: Very helpful

Cons: Morning

Pros: i like how it's so accessible from the airport in terms of picking up and dropping off.

Cons: N/A

Pros: Really happy with Alamo. At first I was not pleased with the age of the car I had rented however for just $10 more a day we got an amazing one. Pretty happy with the reasonable upgrade and resolution 😃 service was great! At the end of the day they just wanted to ensure I was happy. Great management and staff

Pros: The ease of picking up the vehicle from the airport without the need for shuttle transport

Cons: The person that served us at pick up was quite rude, gave us the wrong information on our paper work and verbally. We hired a 12 seater bus and she told us to bring it back full of regular petrol, we asked and she reaffirmed this. Paperwork also stated this, it was extremely obvious it was a diesel engine. We filled it correctly and passed the feedback on at drop off. It could have been a disaster

Pros: Friendly, helpful, I extended a day via email so no phone call was made or being put on hold. Will use again

Cons: They didn’t smile enough.. joking.. nothing to write here

Pros: Our Qantas flight was cancelled and we were moved to a later arriving flight. I called Alamo and was told the flight would arrive after the office had closed and my options were to cancel the booking or make our own way to the hotel and return in the morning to collect the car. I asked if the key could be left with another car company that stayed open later for us to collect or left on the wheel of the vehicle . None of these options were possible. Appalling service.

Cons: Our Qantas flight was cancelled and we were moved to a later arriving flight. I called Alamo and was told the flight would arrive after the office had closed and my options were to cancel the booking or make our own way to the hotel and return in the morning to collect the car. I asked if the key could be left with another car company that stayed open later for us to collect or left on the wheel of the vehicle . None of these options were possible. Appalling service

Pros: Very pleasant and helpful

Cons: Activating my Apple iPhone was very unsuccessful and the office was aware there was problems with

Pros: Nice car

Cons: Very disorganized for pickup ,had to get directions for everything.

Pros: Great fast service on pick up and drop off

Cons: The confirmation details sent me to the international terminal, to which there was a sign at the international desk saying to go back to the domestic terminal desk. Very annoying with 4 kids in tow.

Pros: didnt like it

Cons: worst customer service.

Pros: Fast and easy.

Cons: Nothing

Pros: People were nice, everything was convenient apart from the pick up inside the terminal was not there, and there was just a very badly written sign at the desk that we needed to get to a desk inside the car park...

Pros: There promptness and friendliness

Cons: We needed to specifically ask for them to show us how the car boot and map system worked

Pros: Efficiency

Cons: Exterior of car was still somewhat dirty

Pros: Prompt service. Staff went beyong call of duty to get my car becaus we arrive earlier than planned.

Pros: They were cheap

Cons: They had a policy that meant because I live too close to them I have to pay $1000 deposit, no one told me this until I arrived at the international airport at 9pm to pick up my car.

Pros: Friendly staff and very efficient. Couldn't help the 2 stupid pommie groups in front of us that took an hour to hire cars

Pros: very nice and friendly and very helpful

Pros: I found the staff member on duty very helpful and accommodating. I originally booked a 2 door vehicle and despite the lack of availability of a replacement due to the time the vehicle was collected, the staff member made every effort to provide an alternative option. This is customer service at its best.

Cons: N/A