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Alamo at Brisbane Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: i like how it's so accessible from the airport in terms of picking up and dropping off.
Cons: N/A
Pros: Really happy with Alamo. At first I was not pleased with the age of the car I had rented however for just $10 more a day we got an amazing one. Pretty happy with the reasonable upgrade and resolution 😃 service was great! At the end of the day they just wanted to ensure I was happy. Great management and staff
Pros: The ease of picking up the vehicle from the airport without the need for shuttle transport
Cons: The person that served us at pick up was quite rude, gave us the wrong information on our paper work and verbally. We hired a 12 seater bus and she told us to bring it back full of regular petrol, we asked and she reaffirmed this. Paperwork also stated this, it was extremely obvious it was a diesel engine. We filled it correctly and passed the feedback on at drop off. It could have been a disaster
Pros: Friendly, helpful, I extended a day via email so no phone call was made or being put on hold. Will use again
Cons: They didn’t smile enough.. joking.. nothing to write here
Pros: Our Qantas flight was cancelled and we were moved to a later arriving flight. I called Alamo and was told the flight would arrive after the office had closed and my options were to cancel the booking or make our own way to the hotel and return in the morning to collect the car. I asked if the key could be left with another car company that stayed open later for us to collect or left on the wheel of the vehicle . None of these options were possible. Appalling service.
Cons: Our Qantas flight was cancelled and we were moved to a later arriving flight. I called Alamo and was told the flight would arrive after the office had closed and my options were to cancel the booking or make our own way to the hotel and return in the morning to collect the car. I asked if the key could be left with another car company that stayed open later for us to collect or left on the wheel of the vehicle . None of these options were possible. Appalling service
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For certain car groups, minimal rental age is 25 years.
Minimum rental age is 30 years for car group Luxury, Premium, Fullsize, SUVs. A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, valid driver license, booking voucher. Renters from the following country(ies): Australia must provide the following documents: passport, credit card, valid driver license, booking voucher, proof of home address (e.g. Utility bill) in order to collect the car.
A deposit will be blocked on the customer's credit card until the end of the rental period.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
Only cards issued in the main driver's name are accepted.
Cash, Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is forbidden to drive to some locations in the country as well as on some specific roads. For more information, please contact the rental office.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
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