Cancun Airport (CUN), Cancun, Mexico
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Adocar Rental at Cancun Airport

Parque Logístico, Lote 8 Mz 8 Bodega 33A 301, 77536 Cancún
00529982536113
Pick-up instructions
Terminal 2 international, meeting point Grab & Go restaurant. Terminal 2 national, meeting point Welcome Bar. Terminal 3, meeting point MARGARITAVILLE restaurant. Terminal 4, meeting point the reception area of the agencies, platform C there you will find the representative. It is recommended that when booking specify your flight number. If you wish to contact the car rental provider upon landing, you can call the following number 0052 9 981 594 075.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

Netherlands
Chevrolet Beat
June 15, 2022

Pros: Friendly people

Cons: Nobody was waiting for us at arrival on the airport. We had to call them first and the lady on the phone didn’t speak good English.

United States of America (USA)
Chevrolet Beat
June 1, 2022

Cons: I took us 30 minutes waiting at the airport for the Adocar representative to show up. And then, additional 45 minutes to get to the Adocar office. After 1,5hs of wait, they didn’t give us the car. It was 10 pm and we were left in a remote logistics center with no transportation or way to get out

United States of America (USA)
Dodge Caravan
May 26, 2022

Pros: Sales man was a scam they wanted us to put 15 thousand dollars down for a security deposit

Cons: They were scamming they said we only can pay in cash and they doubled the price

United States of America (USA)
Ford Figo
May 25, 2022

Pros: Clean, nice car. Reasonably quick drop off process.

Cons: Charged more than double the rate quoted. Even though we had documentation of full insurance coverage through our Credit Card and also our Travel insurance. Also it took an hour and a bunch of hassle to actually get to the rental location, then another hour to actually get the car. Big waste of time and big waste of money.

Mexico
Chevrolet Aveo
May 9, 2022

Pros: Easy to reserve through app.

Cons: There were multiple things.. outside overall view of the car was that was that paint was heavily scratched all around (same as in the booth), car mats does not belong the car we were given, and multiple interior parts that doesn't seem to belong to that car.

United Kingdom
Chevrolet Aveo
April 19, 2022

Pros: The car was nice. Scratched and dented, but nice.

Cons: Pretty much everything - dreadful company. Even dropping off the car after the rent was a slow and inefficient experience.

United States of America (USA)
Renault Kwid
April 3, 2022

Pros: Rien de rien. Ah si quand on nous a retourné notre caution !

Cons: On t’oblige à prendre une assurance alors qu’on en a déjà pris une avec discover car. Le prix a plus que doublé ! La voiture est passée de 300€ a 650€ !! C’est du jamais vu. 3 personnes devant nous à l’agence, 3 personnes qui gueulaient parce qu’ils devaient payer plus que ce qui était prévu! Ils te disent, l’assurance avec discover te couvre ca mais par contre il faut prendre une assurance qui te couvre on ne sait quoi si tu veux prendre la voiture! C’est une honte !

United Kingdom
Chevrolet Beat
March 22, 2022

Pros: We arrived slightly after our drop off time due to traffic, but there were no issues. In fact they arranged a quick personal transfer in a car to the airport for us, to ensure we didn't miss our flight.

United Kingdom
Renault Kwid
March 22, 2022

Pros: Not much to like about the service

Cons: Took ages to get picked up from the airport, then half an hour ride to the depot. The car was supposed to be a brand new Citroen SUV "or similar". The "or similar" was an old Ford Focus. Usual spiel about needing additional insurance on top of the full insurance I already had. Finally, there was nobody present at the depot to drop off the car - I had to wait for 45 min on the last day of my holiday - not impressed.

United States of America (USA)
Chevrolet Spark
March 17, 2022

Cons: There was no representative to pick you up at the airport, no way to call, and then they automatically cancel your reservation when you're 30min late WITHOUT a refund so you are stuck at the airport.

United States of America (USA)
Chevrolet Aveo
March 17, 2022

Pros: The car was clean and drove well

Cons: I got charged extra for insurance fee and the language barrier made it hard for the rep to explain is self to me

United States of America (USA)
Ford Figo
February 27, 2022

Pros: Polite, decent English.

Cons: Really slow picking it up, partly because of waiting for an available employee and partly because of the endless bureaucracy and options.

Ukraine
Renault Kwid
January 30, 2022

Pros: price

Cons: they do not work 24 hours

United Kingdom
Dodge Caravan
December 29, 2021

Pros: Allowed me to drop off in a different location

Cons: Tried to charge 1000 pesos for a very small amount of sand in the car.

United Kingdom
Chevrolet Spark
December 17, 2021

Pros: We were charged £50 ‘transaction fee’ to pay the deposit on a different card when we arrived to collect the car. Complete scam.

United States of America (USA)
Chevrolet Spark
December 7, 2021

Pros: Nothing. I don’t like liars.

Cons: I didn’t like having a confirmed reservation and they being told it was cancelled and they didn’t have a car for me.

Poland
Chevrolet Beat
November 27, 2021

Pros: Very good price and neat service

Cons: The car had no water for the screen wipes. When I landed at the airport to pick up the car there was no representative available. Only after 40 mins after calling the Helpdesk the representative came to pick us up and drive us to the rental location.

Hungary
Renault Kwid
October 25, 2021

Pros: -

Cons: They didn't keep their word, they closed the office earlier as they should have closed so I could pick up the car on the next day only and I lost time and money. When somebody scratched the car they charged me 2600 pesos but when I asked them to send me the description why they charged me they have never sent it. Tricky, scam company.

Mexico
Renault Kwid
October 11, 2021

Pros: Nothing

Cons: service people were unprofessional and incompetent. They didn{t give me what I ordered and tried to charge me about twice as much as I had signed up for.

Mexico
Chevrolet Express
October 5, 2021

Pros: The truth is, we did not like all the passengers were very annoyed by the cockroaches

Cons: That he was infested with cockroaches and the battery did not serve him 100%

United States of America (USA)
Dodge Attitude
September 23, 2021

Pros: The 10k deposit was hidden in a pdf in the email it was not made clear by discover cars

United States of America (USA)
Chevrolet Beat
August 26, 2021

Pros: Quick drop off.

Cons: Hidden fees. Terrible car. Spare tire. Would not lock. No headlights. Engine light was on.

Belgium
Ford Figo
July 31, 2021

Cons: The car was full of damage. Not clean, the Windshield wipers didn’t functionate well.

Belgium
VW Gol
March 2, 2021

Pros: Cheap rate but why compare if the price you get is different at the end !

Cons: When you pick up the car, they'll make you a new contract trying to rip off as much as possible. They doubled the amount of cash to pay in case of accident. But the worst was when time came to pay for the rent. They told me it would be in pesos (which is fine) showing me the rate in usd and i say yes. So they write a new amount in pesos in their contract. But what they don't say is they do there own rate in converting the amount (which i didn't check). Result, i ended up paying 10% more in total

United States of America (USA)
Dodge Attitude
January 19, 2021

Pros: NOTHING

Cons: When I arrived to Cancun airport I spent so much time waiting. When I could borrow a phone from a local and I could call the rent car office: my reservation had been cancelled! They said because “I was late” I was an hour late but it never happened in all the times I rented a car throughout the world that they cancelled my reservation. I can’t be at noon on time. Sometimes flight got delayed or whatever happens, you have a reservation made to be pick up!

United Kingdom
Dodge Attitude
January 19, 2021

Pros: No service

Cons: Everything. Read my review on google

Brazil
Dodge Attitude
January 12, 2021

Pros: Adocar robbed my money at Cancun

Peru
VW Gol Sedan
January 8, 2021

Pros: The car company which we booked through (we didn’t end up actually end up getting a car) was extremely fraudulent end to end. They tried to scan both sides of our credit card, erased un purpose my signature from the credit card they tried to scan and wanted us to sign a v Piece of oler saying that they could withdraw $30.000 from our account as assurance from damages without stating for which conditions they could do that

Cons: The car company which we booked through (we didn’t end up actually end up getting a car) was extremely fraudulent end to end. They tried to scan both sides of our credit card, erased un purpose my signature from the credit card they tried to scan and wanted us to sign a v Piece of oler saying that they could withdraw $30.000 from our account as assurance from damages without stating for which conditions they could do that

Canada
VW Gol
January 7, 2021

Cons: Flight was delayed a few hours, stuck on the tarmac and could not contact them. They gave away our car, kept the deposit, could not give us another. When I first called to get them to pick us up (no one was at the airport) they told us we needed to pay and extra $200 for insurance, even if we purchased their maximum insurance. After we agreed to this, then they told us it was too late there was no car for us. WHAT A SCAM.

United States of America (USA)
Chevrolet Spark
January 5, 2021

Pros: Nothing

Cons: 1) First of all the car agency was outside the airport and very hard to find. I was lost for almost an hour trying to find this place.You should put a label warning mentioned this detail. 2) Then they charged me way more money for the rental with the excuse that I have to pay insurance which when I’ve always rent a car my credit card covers everything. I decline the insurance and they said if I don’t pay I will not get the car so I had to move forward with the rental because a I need it the car

United States of America (USA)
Chevrolet Matiz
January 5, 2021

Pros: I received no service from them - appears to be scam.

Cons: Never received car from Adocar. The location was completely closed and unreachable over phone on the day I arrived there for pickup. Complete scam.

United States of America (USA)
VW Gol
December 30, 2020

Pros: They cancelled my reservation and gave the car to someone else. When I arrived they had no car for me and wouldn’t help me get another car. They even wouldn’t reimburse me for the reservation.

Guatemala
VW Gol
December 29, 2020

Pros: Nothing

Cons: they did not come for me at any time.

Colombia
VW Jetta
December 24, 2020

Pros: The worst car rental

Cons: The worst service

United States of America (USA)
VW Jetta
June 20, 2020

Pros: N/A

Cons: We did not even get the car because the prices were outrageous. They offered us a car we didnt even reserve.

Canada
VW Gol
January 17, 2020

Cons: I had an insurance proclamation from my CIBC Aventura card, They said they would not accept it, then they said they would not accept it because it didn't have a bank stamp, who does that ? everything these days is by internet includung renting a car. they made me pay for the insurance before I could take the car,, what a scam !!, I checked with the company and they checked specifically that I would be covered in Mexico and Cancun, do not rent from them !!

United States of America (USA)
Dodge Attitude
January 13, 2020

Pros: Nothing whatsoever.

Cons: They didnt have any cars available despite my reservation, yet didnt tell me this on the phone when I landed, but rather sent the shuttle to pick me and bring me there just to tell me there was no car. Wasted over an hour and had to pay for taxi.

United States of America (USA)
Dodge Attitude
January 5, 2020

Pros: Not much. They weren’t terribly friendly.

Cons: We were called the day before by someone with Max car rental. We then found out that that company doesn’t exist, and we needed to be at Adocar. The people at Adocar had never heard of Max car rental. It was very confusing.

United Kingdom
VW Gol
September 9, 2019

Pros: The person who collected us from the airport was both friendly and helpful.

Cons: The first car they gave us had a faulty rear seatbelt, and numerous scratches on the car which we painstakingly logged. The second car had a broken light, it had numerous scratches which had to be logged again, and one of the number plates was missing. We were told if we were stopped, just give the other number plate to the police. Wouldn't this mean we would be driving a car illegally then? At the end, they tried to fine us for petrol being short, which it was not. Cheap car hire, extra hassle!

Italy
VW Gol
August 22, 2019

Cons: I had booked whit my name and the

Switzerland
Dodge Attitude
August 8, 2019

Pros: The price is good

Cons: The lady from Cancun Airport office is slow and not customer oriented... The car was not in a good shape

Peru
Dodge Attitude
December 26, 2018

Pros: Nothing

Cons: They try to sell me the all the insurance they have. The amount of my rent was aprox 50 usd but with all the insurances they almost obligated me to buy it cost 180 usd. After i buy it i find they are not mandatory. It was the last time i rent a car with adocar.

United States of America (USA)
VW Gol Sedan
December 11, 2018

Pros: nothing

Cons: scammers

Germany
Jeep Patriot
April 9, 2017

Cons: Adocar did Not have The car we reserved! Then they offered us After 2h of waiting an Old stinking normal car for same price Not suitable For our purpose - Diving . We refused The car and where then forwarded To America Car Rental. There everything worked! Adocar Never again. Unprofessional. Not organized. America car rental worked perfectly.

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Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 990.00), Theft Protection, Roadside Assistance (in the country of pick up), Public Liability Insurance (PLI), Airport surcharge, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 21 years.
A Young driver fee is not applied.

Maximum rental age is 80 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
Renters from the following country(ies): United Kingdom must provide the following documents: photocard driving licence in order to collect the car.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following payment methods are accepted: American Express, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: American Express, MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.

Maestro, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
It is forbidden to cross country borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 2 additional drivers. Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.

Pick-up & Drop-off
Mon:  08:00 - 23:00
Tue:  08:00 - 23:00
Wed:  08:00 - 23:00
Thu:  08:00 - 23:00
Fri:  08:00 - 23:00
Sat:  08:00 - 23:00
Sun:  08:00 - 23:00

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Please select a pick-up location and dates