Gran Canaria Airport (LPA), Gran Canaria, Spain - Canary Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at Gran Canaria Airport

Aeropuerto de Gran Canaria, 35230 Telde, Las Palmas, Spain
0034 603 843 898
Pick-up instructions
Pick up of car in the Parking area P1 Zone A in front of doors 1 & 2 Call 34 603843898 for assistance."
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-21:00
Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
Fri:08:00-21:00
Sat:08:00-21:00
Sun:08:00-21:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Toyota Aygo
12/13/23

Pros: friendly, helpful, good price, good car

Cons: initial information about where to collect the car was very confusing; screenwash was nearly empty

United Kingdom
Toyota Aygo
11/25/23

Pros: The instructions to pick up the car were completely wrong.

United Kingdom
Peugeot 308
11/10/23

Pros: Nothing never there when we wanted them and did not want to sign the car off till they took it back to the office. Saying we were fully insured. That’s not the point I do not want to claim if they dent the car going back tothepffice

Cons: Everything very unprofessional

Norway
Mercedes E Class
3/6/23

Pros: They downgraded me from my car class claiming they upgraded me. Will never rent from them again. The only positives were the agent was nice, the car was clean. The car was delivered with less than 1/2 tank, so I returned it with something more than when I picked it up. The car was a hybrid, with 0% electricity. Average consumption 0.84 liters per 10 km. TOO MUCH

Cons: Gave me a Citröen C5 when I should have had a premium class (E class or similar) They claim I was upgraded for free from the BMW X1. A ridiculously small, cheap car compared to the class I chose! I will never use ACE, Omega or Dicover car again! The car was supposed to be delivered by ACE, but was delivered by Omega! Was offered €30 which MUST be used at Dicover car!

Switzerland
Peugeot 308
2/2/23

Cons: We first got the wrong car, but then it was corrected and ok.

United Kingdom
Peugeot 208
1/15/23

Pros: Very good customer service

Cons: nothing

United Kingdom
Mercedes E Class
12/27/22

Pros: SCAMMERS. They claimed damage and took money from my account with no proof or receipt. SCAMMERS

Cons: SCAMMERS. They claimed damage and took money from my account with no proof or receipt. SCAMMERS

United Kingdom
Fiat 500
12/3/22

Pros: The car and price comparison, the car itself and social skills of the person we dealt with were very good

Cons: The pick up and drop was confusing

Czech Republic
Peugeot 208
10/26/22

Pros: Easiest drop off ever.

Cons: Hard to find rental location.

United Kingdom
VW Polo
11/17/21

Pros: The car was clean and well maintained.

Cons: The rep was difficult to find at the airport. The car was not available to pick up at the airport. We had to take a 10 minute shuttle bus to the car rental place.

United Kingdom
VW Polo
10/25/21

Cons: It wasn’t ACE, it turned out to be Orlando. Which meant meet and greet was a minibus out to their site. And it wasn’t full to full, which was a set criteria, so you end up paying more for fuel you don’t use. The seats were badly stained- they had got wet with saltwater in the past and it doesn’t clean off.

United Kingdom
VW Polo
9/22/21

Pros: reasonable value for money. check in was efficiant when i was eventually picked up.

Cons: not picked up at the airport. car in poor condition stained drivers seat.

Spain
VW Polo
8/31/21

Pros: Cobran algo de lo q después no se responsabilizan,

Cons: Contacto con el teléfono q facilitan, y lejos de solucionar, te tratan mal, .... Una vergüenza

United Kingdom
Opel Adam
1/11/19

Pros: Apparently good value.

Cons: I wasn't aware Rhodium were in fact Gold Car who are a bunch of cheats. We are in dispute about damage to the car and an extra charge of €200.

United Kingdom
Opel Adam
1/9/19

Pros: Quick and easy

United Kingdom
Volkswagen Polo
1/7/19

Pros: It was through gold car. Very bad customer service

Cons: As above

United Kingdom
Opel Adam
1/3/19

Pros: They were quick at the counter and the car was ready and waiting

Cons: We ended up getting charged more than the quoted price. Quoted 175.54 Euro and ended up paying 191.93 Euro! They didn't block the deposit as it stated in the T&C's, they charged it to my card and I had to pay a 2.99% card transaction fee on this large amount, the location fee was higher than quoted and they also added on a 'smart return' fee, none of which was contestable. Plus we didn't get a full tank of petrol, which wasn't noticed till we left the car park. Had to return full of course!

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 450.00 - € 1000.00), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 23 years.
A Young driver fee is not applied.

Maximum rental age is 80 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age).
Prices for extras are shown on the booking page.


Additional drivers are allowed free of charge.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.

Pick-up & Drop-off
Mon:  08:00 - 21:00
Tue:  08:00 - 21:00
Wed:  08:00 - 21:00
Thu:  08:00 - 21:00
Fri:  08:00 - 21:00
Sat:  08:00 - 21:00
Sun:  08:00 - 21:00

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Tue:07:00-23:00
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Tue:07:00-23:00
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Thu:07:00-23:00
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Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
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