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Ace Rent a car at Gran Canaria Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They downgraded me from my car class claiming they upgraded me. Will never rent from them again. The only positives were the agent was nice, the car was clean. The car was delivered with less than 1/2 tank, so I returned it with something more than when I picked it up. The car was a hybrid, with 0% electricity. Average consumption 0.84 liters per 10 km. TOO MUCH
Cons: Gave me a Citröen C5 when I should have had a premium class (E class or similar) They claim I was upgraded for free from the BMW X1. A ridiculously small, cheap car compared to the class I chose! I will never use ACE, Omega or Dicover car again! The car was supposed to be delivered by ACE, but was delivered by Omega! Was offered €30 which MUST be used at Dicover car!
Cons: We first got the wrong car, but then it was corrected and ok.
Pros: Very good customer service
Pros: SCAMMERS. They claimed damage and took money from my account with no proof or receipt. SCAMMERS
Cons: SCAMMERS. They claimed damage and took money from my account with no proof or receipt. SCAMMERS
Pros: The car and price comparison, the car itself and social skills of the person we dealt with were very good
Cons: The pick up and drop was confusing
Pros: Easiest drop off ever.
Cons: Hard to find rental location.
Pros: The car was clean and well maintained.
Cons: The rep was difficult to find at the airport. The car was not available to pick up at the airport. We had to take a 10 minute shuttle bus to the car rental place.
Cons: It wasn’t ACE, it turned out to be Orlando. Which meant meet and greet was a minibus out to their site. And it wasn’t full to full, which was a set criteria, so you end up paying more for fuel you don’t use. The seats were badly stained- they had got wet with saltwater in the past and it doesn’t clean off.
Pros: reasonable value for money. check in was efficiant when i was eventually picked up.
Cons: not picked up at the airport. car in poor condition stained drivers seat.
Pros: Cobran algo de lo q después no se responsabilizan,
Cons: Contacto con el teléfono q facilitan, y lejos de solucionar, te tratan mal, .... Una vergüenza
Pros: Apparently good value.
Cons: I wasn't aware Rhodium were in fact Gold Car who are a bunch of cheats. We are in dispute about damage to the car and an extra charge of €200.
Pros: Quick and easy
Pros: It was through gold car. Very bad customer service
Cons: As above
Pros: They were quick at the counter and the car was ready and waiting
Cons: We ended up getting charged more than the quoted price. Quoted 175.54 Euro and ended up paying 191.93 Euro! They didn't block the deposit as it stated in the T&C's, they charged it to my card and I had to pay a 2.99% card transaction fee on this large amount, the location fee was higher than quoted and they also added on a 'smart return' fee, none of which was contestable. Plus we didn't get a full tank of petrol, which wasn't noticed till we left the car park. Had to return full of course!
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Additional drivers are allowed free of charge.
Pick-up & Drop-off