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Surprice at London Heathrow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Location was weird. I assumed I was going to a minicab office from the number, but i've not been in the country for over 10yrs. Like every UK firm, service is overstretched.
Pros: Everything really, Friendliness, promptness, car, Accepted your full cover insurance w/o pressuring me to buy their's.
Cons: Minor thing. Some reviews of Surprice criticise them for charges for nitpicking damage to car. Not an issue for me -[ I'll let you known two weeks if blocked deposit not returned though]. Think stress level of worrying about this would be reduced if encouraged to take photos video of whole car/wheels and not just damage you can see [minor scratches chips hard to notice after flight]. Also how rental agencies log history of car, damage repair, so you know there is a system.
Pros: Efficient and friendly
Cons: Nothing really. All good.
Pros: Good value Rental
Cons: Lengthy process to sign out the car
Pros: Thier price is competitive and cheaper compared to other suppliers.
Cons: They try thier best to charge you extortionate money when you return the car to make up for the relatively cheap rental prices. Not an honest practice.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Certain professional groups, such as rally drivers, are not permitted to rent a vehicle.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Residents of the following country(ies): United Kingdom are required to present the following document(s): valid driver license, credit card on a main drivers name, Passport or ID card, proof of home address (e.g. Utility bill) in order to pick up the car.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, proof of home address (e.g. Utility bill), boarding pass.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following are accepted methods of payment:Debit cards, Union Pay.
Credit card must be valid during rental period for at least 30 days.
A local renter is defined as a renter who is a resident of United Kingdom.
Local customers are allowed to rent only if they agree to a credit check and the credit score is positive.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Pick-up & Drop-off
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