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Alamo at London Heathrow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Condition of the car
Pros: It was fast and efficient - I was on holiday and wanted the least amount of fuss possible.
Cons: The car had a pamphlet stating how the interior is cleaned and disinfected. I took a wet wipe and ran it over the steering wheel and driver side door interior and it was very grubby after. So someone didn’t clean well, or I have overly high expectations
Pros: The lady who took the car from us on return was friendly and helpful
Cons: over 45min wate
Pros: the agent who gave me the car was very nice and very helpful his name was kamarl very very nice to deal with.
Cons: wasn't very clean quiet dirty.
Pros: ease of selection
Pros: The wiper blades in the front were broken I had to get them replaced myself.
Pros: Courteous. Efficient. Clear explanations.
Pros: Friendly at both pick up and return, efficient return service. Willingness to change cars to find one suitable.
Cons: The first two cars not being suitable.
Pros: Super friendly and helpful team
Cons: i dont know what happened to the original deposit
Pros: Both collection and drop-off agents were friendly and efficient
Pros: Mike at Alamo Heathrow and the staff at Enterprise were extremely helpful once they were contactable after the weekend
Cons: Complete lack of a weekend replacement option
Pros: They havent returned my security yet even after 4 days of returning the car.
Cons: Security refund and invoice
Pros: The staff served us very good despite trying to give us small car size than reserved one as reserved size not available. I rejected so upgrade provided but not good car, giving as given me massages about the engine, break of from right tyre was wired!!!!
Cons: I don’t think I will go with Almo next time
Pros: Was very good but pass more than 48 hours of droping the car and the deposite not released.
Cons: 1. Many additional charges which didn't mention during the car rental processing 2. The overall costs were even higher than other known band eventually
Pros: Always welcoming. Free upgrade. The company is wonderful. Good pickup at Heathrow and a good drop off at Gatwick
Pros: Very quick and efficient
Pros: Courtesy displayed.
Cons: (i) Reserved car was not ready when I picked up the car on time. (ii) Record in Alamo about location of my returning the car was incorrect (i.e. different from what I stated in making the online reservation). (iii) Discrepancy in amount of deposit to return to me after I had returned the car (the issue was solved eventually after I made an international phone call to Alamo to check and clarify).
Pros: Very quick
Cons: Not everything clearly explained and not as notified by Discover Cars
Pros: Simple and quick.
Pros: I didn’t
Cons: The child car seats are not fit for kids and infants. In a crash they would be in grave danger. We had to spend money to stay at a hotel for the night and then had to buy our own child seats. A huge inconvenience for us
Pros: The people were really nice
Cons: The type pressure was low
Pros: fast service
Cons: many hidden charges too expensive
Pros: Rate was good, Car was great, pick up and drop off very fast compared to previous experiences. Staff were excellent from explaining the ins and outs of the car to explaining what they were doing at drop off. Overall great experience from start to finish. Even the pick up and drop off drivers to and from the airport were very helpful.
Pros: As we used it before we are very happy with the service .
Pros: The car was very good and the service was smooth and quick and friendly
Pros: Excellent staff support and a comparatively good price.
Pros: Nikki was a delight. Although still learning the procedures, which is fine. She was very polite and professional.
Cons: Efficient, polite and professional
Pros: Alamo provided a friendly and efficient service
Cons: The agent helped us fit the child seats and gave us a business card to contact in case of any questions.
Pros: Excellent service by both the agents who assisted us to select our car and the drop off. Both a credit to your organisation.
Pros: Already mentioned in the first box above
Cons: I have no complaints at all.
Pros: Not good, will not recommend
Cons: Service, it is like talking to a robot, there is no personal interaction .
Pros: Quick efficient very streamlined process
Pros: Alamo at London Heathrow is great; staff are very friendly and professional. The check in and check out process for the car is smooth and flawless.
Cons: None at this juncture.
Pros: Very prompt and polite service
Cons: Nothing really. It was an older rental car with a few small marks and 40,000 miles on it but that didn’t bother me at all as I only had it for practical reasons to get around. The Vauxhall Corsa was great. It had Apple car play to use with my phone to direct me to places. It was a nice small car that was superb to drive and park on the small roads in UK. During my month with the car I travelled over 2000 miles and the car went beautifully and used very little fuel.
Pros: Thanks you to Ridilund (bigger chap) and Tabbi for their help processing the car and seats quickly.
Cons: Would have liked quicker shuttle pickup, or comfier waiting area after drop off.
Pros: actually, I don't really know.
Cons: Car owner avoiding responsibilities for assistance negligency, car windows not clean at all at pickup and back door unable to open from the inside.
Pros: I have rented cars from Heathrow several times. So far it has been the best value for money. I was served by Jeremy and Alex
Cons: Not much to mention here. Overall good service.
Pros: Very efficient and excellent customer service
Cons: I have not complaint
Pros: Excellent and very friendly. Specifically calling to extend was very easy and helpful
Cons: nothing was bad
Pros: Smooth fast operation and the staff were so helpful.
Pros: Staff were really friendly
Pros: Friendly, helpful attitude of the staff.
Cons: Service was excellent .
Pros: Good rates, good car and quick response.
Cons: No one was at the terminal reception.
Pros: Great and easy service
Cons: No complaints at all
Pros: Good but didn’t have many options when I asked to replace my vehicle.
Pros: Excellent customer service
Pros: Fantastic staff, very accommodating. Picking up and dropping off the car was smooth and easy
Pros: Economical, well supported, very good car for the price we paid, they were responsive when we made changes to our booking.
Pros: Great staff and great car
Cons: Queue to pick up car - took a while to clear
Pros: It was super quick and efficient and they didn’t try to sell me additional things like insurance, upgrade, 2nd driver, car seats, sat navy etc!
Cons: Nothing - it was really faultless!
Pros: They refunded me for the brake fluid which I had to buy at a service station some 25 miles away and credited me for 1 day's rental for the rather dirty car
Cons: It was quick
Pros: all of the above
Pros: Collection at terminal.
Cons: Hidden costs....reductions in excess and adding additional driver.
Pros: Drop off was easy.
Cons: Pick-up agent told us we needed to okay extra £800 for insurance as we had none. I showed him the Discovercar agreement saying we did. He said it wasn't theirs so if anything happened we'd be charged the full value of the car then have to sue Discovercar to get the money. I didn't pay the extra as thought it was stupid to pay twice but it was very upsetting. We won't use Alamo ever again.
Pros: Efficient and friendly
Cons: All the add on cost which did not reflect when booking the car, the final cost was about double
Pros: They try hard to make an enjoyable experience
Cons: Because they are so popular there was a bit of a wait picking up the car
Pros: choice of cars
Pros: Friendly staff and quick service
Cons: First car offered was not of grade we had booked and had to dispute that with them. They then soon rectified this.
Pros: Alamo being enterprise rent a car - you simply can't go wrong with them. Efficient, helpful, friendly, eager to oblige .... brilliant service.
Cons: The prices are always higher than some of the other main players in the market.
Cons: Alamo were just agents. No other input.