Alamo at London Heathrow Airport

Pros: the whole rental process speed

Pros: Excellent customer service and airport transfers

Pros: helpful and friendly

Cons: bit slow on collection this time, compared to previous times

Pros: Really personable and helpful staff.

Cons: Cheerful and keen to please. Helped with bags as I am disabled.

Pros: Willing to eliminate the tire replacement fee

Cons: Didn’t get the type of car I reserved and paid for. I reserved a standard sedan (Passat) and was told there were no sedans and was given a compact SUV (Fiat 600).

Pros: Staff was helpful and was nice dealing with them. I forgot the name of guy who did my return but he was so helpful and signed of rapidly.

Pros: Totally new car. Dropping off was a breeze but picking up was a bit slow and they will try to ask you to pay for other coverage. Be firm

Pros: Quick and easy

Cons: A bit expensive

Pros: Service was nice drop off time Jimmy helped us to get things done quickly

Pros: Very easy check in the staff were very helpful

Cons: As before

Pros: Liked the girl at the end. Didn't like the decepticon at the start.

Pros: Very courteous and counter very organized with a person directing people to the counters

Pros: All of the above except cleanliness of the car

Cons: The car was not washed and cleaned before it was picked up

Pros: Got a free upgrade. Really great service. Very convenient and fantastic cars

Pros: I would not book with Alamo in the future.

Pros: Their on site staff has quick response but don’t solve my problem.

Cons: They charged me over price and haven’t sent me back the receipt after I have pick up the rental car.

Pros: The car was fantastic..

Pros: The friendliness and professionalism of the staff

Cons: No complaints

Pros: Correct and accurate .

Cons: Not at all

Cons: - the car was not clean, with water marks in the the exterior. - when i told the agent we should examine the exterior, upon taking up the car, the agent claimed it's not necessary. - the tank was not fully filled, that i only found out when i refilled the car for the first time

Pros: friendly, convenient, nice car

Cons: There are no directions in Terminal 4 on how to get to the car rental place. Had I not rented from Alamo previously I wouldn't have known where to go.

Pros: It was quite well organised.

Pros: James and DeDe are very helpful.

Cons: Great

Pros: Very fast

Cons: Good. I will repeat it again.

Pros: Avoid this car rental at all costs.

Cons: Firstly, it will over charge your car rental and deposits, if you did check or your card issuer did not alert you for your card transaction amount. Secondly, it will mislead you to sign for car insurance in the form when you take over the car. Lastly, the worst part is that they will send traffic offence notice (their own Enterprise Traffic Violations Department) to you even you have paid the fine online yourself.

Pros: Super easy pick up and drop off. A couple of small dings on the windscreen (not sure if they were caused by us or not) were not an issue, they said they would sort with no cost to us. This was appreciated.

Pros: Vehicle was old, but Clean and the windscreen wipers are not work properly. Will not be renting from them again

Pros: Person dealing with my hire took the time to explain the service and locate the right car.

Cons: Cat was heavily used over 65k mileage but possibly reflected in the hire price. Also took over an hour to collect the car due to a large number of customers arriving at the same time.

Pros: Quick service, friendly and knowledgeable staff. No problems

Cons: I was told that the car was filled up but it wasn't.

Pros: Great value

Cons: Excellent service and prompt

Cons: Deceived me about the insurance policy

Cons: Be careful, when you come to pickup the car, they are pushing you upgrade without any questions. They are giving you tablet for sign and you don’t know what are you signing . After a leaving the rental car station, you are receiving the contact to email and discover that a final price multiple accordance to original order. To late come back and they are using this situation

Pros: Courteous

Cons: Nothing

Pros: All good - received the car quickly from a very helpful staff member.

Cons: No complaints

Pros: Very friendly and helpful. No pressure and very patient.

Pros: Staff was very knowledgeable and made the whole process smooth.

Cons: Incorrect charging and information on rental agreement. Poor customer service at pick up.

Pros: The service was great at pick up and drop off

Pros: Great assistance from Niro our Alamo rep-we were ready and in our way in just minutes!

Pros: Quick and simple service

Cons: I thought that I was ripped off the car rental was only $235.30 pounds for 14 days Great. But total bill was £1,055.92 TOTAL Rip off. This what you get when you fly in on a red eye flight and don’t hear what is being sold. Won’t ever book this site again

Pros: Extremely efficient, friendly, and helpful.

Pros: Excellent customer service. Very fast in and out.

Cons: Must provide baggage trolleys to customers

Pros: I was bowled over by Alamo, especially by Carl who helped us at pick up. So helpful and when we brought the car back Ash was also great

Pros: Condition of the car

Pros: It was fast and efficient - I was on holiday and wanted the least amount of fuss possible.

Cons: The car had a pamphlet stating how the interior is cleaned and disinfected. I took a wet wipe and ran it over the steering wheel and driver side door interior and it was very grubby after. So someone didn’t clean well, or I have overly high expectations

Pros: The lady who took the car from us on return was friendly and helpful

Cons: over 45min wate

Pros: the agent who gave me the car was very nice and very helpful his name was kamarl very very nice to deal with.

Cons: wasn't very clean quiet dirty.

Pros: ease of selection

Cons: none

Pros: The wiper blades in the front were broken I had to get them replaced myself.

Pros: Courteous. Efficient. Clear explanations.

Cons: None

Pros: Friendly at both pick up and return, efficient return service. Willingness to change cars to find one suitable.

Cons: The first two cars not being suitable.

Pros: Super friendly and helpful team

Cons: i dont know what happened to the original deposit

Pros: Both collection and drop-off agents were friendly and efficient

Cons: Nothing

Pros: Mike at Alamo Heathrow and the staff at Enterprise were extremely helpful once they were contactable after the weekend

Cons: Complete lack of a weekend replacement option

Pros: They havent returned my security yet even after 4 days of returning the car.

Cons: Security refund and invoice

Pros: The staff served us very good despite trying to give us small car size than reserved one as reserved size not available. I rejected so upgrade provided but not good car, giving as given me massages about the engine, break of from right tyre was wired!!!!

Cons: I don’t think I will go with Almo next time

Pros: Was very good but pass more than 48 hours of droping the car and the deposite not released.

Pros: Nil

Cons: 1. Many additional charges which didn't mention during the car rental processing 2. The overall costs were even higher than other known band eventually

Pros: Always welcoming. Free upgrade. The company is wonderful. Good pickup at Heathrow and a good drop off at Gatwick

Cons: Nothing

Pros: Very quick and efficient

Pros: Courtesy displayed.

Cons: (i) Reserved car was not ready when I picked up the car on time. (ii) Record in Alamo about location of my returning the car was incorrect (i.e. different from what I stated in making the online reservation). (iii) Discrepancy in amount of deposit to return to me after I had returned the car (the issue was solved eventually after I made an international phone call to Alamo to check and clarify).

Pros: Very quick

Cons: Not everything clearly explained and not as notified by Discover Cars

Pros: Simple and quick.

Pros: I didn’t

Cons: The child car seats are not fit for kids and infants. In a crash they would be in grave danger. We had to spend money to stay at a hotel for the night and then had to buy our own child seats. A huge inconvenience for us

Pros: The people were really nice

Cons: The type pressure was low

Pros: fast service

Cons: many hidden charges too expensive

Pros: Rate was good, Car was great, pick up and drop off very fast compared to previous experiences. Staff were excellent from explaining the ins and outs of the car to explaining what they were doing at drop off. Overall great experience from start to finish. Even the pick up and drop off drivers to and from the airport were very helpful.

Cons: Nothing.

Pros: As we used it before we are very happy with the service .

Pros: The car was very good and the service was smooth and quick and friendly

Pros: Excellent staff support and a comparatively good price.

Cons: Nothing

Pros: Nikki was a delight. Although still learning the procedures, which is fine. She was very polite and professional.

Cons: Efficient, polite and professional

Pros: Alamo provided a friendly and efficient service

Cons: The agent helped us fit the child seats and gave us a business card to contact in case of any questions.

Pros: Excellent service by both the agents who assisted us to select our car and the drop off. Both a credit to your organisation.

Pros: Already mentioned in the first box above

Cons: I have no complaints at all.

Pros: Not good, will not recommend

Cons: Service, it is like talking to a robot, there is no personal interaction .

Pros: Quick efficient very streamlined process

Pros: Alamo at London Heathrow is great; staff are very friendly and professional. The check in and check out process for the car is smooth and flawless.

Cons: None at this juncture.

Pros: Very prompt and polite service

Cons: Nothing really. It was an older rental car with a few small marks and 40,000 miles on it but that didn’t bother me at all as I only had it for practical reasons to get around. The Vauxhall Corsa was great. It had Apple car play to use with my phone to direct me to places. It was a nice small car that was superb to drive and park on the small roads in UK. During my month with the car I travelled over 2000 miles and the car went beautifully and used very little fuel.

Pros: Thanks you to Ridilund (bigger chap) and Tabbi for their help processing the car and seats quickly.

Cons: Would have liked quicker shuttle pickup, or comfier waiting area after drop off.

Pros: actually, I don't really know.

Cons: Car owner avoiding responsibilities for assistance negligency, car windows not clean at all at pickup and back door unable to open from the inside.

Pros: I have rented cars from Heathrow several times. So far it has been the best value for money. I was served by Jeremy and Alex

Cons: Not much to mention here. Overall good service.

Pros: Very efficient and excellent customer service

Cons: I have not complaint

Pros: Excellent and very friendly. Specifically calling to extend was very easy and helpful

Cons: nothing was bad

Pros: Smooth fast operation and the staff were so helpful.

Cons: Nothing.

Pros: Staff were really friendly

Pros: Friendly, helpful attitude of the staff.

Cons: Service was excellent .

Pros: Good rates, good car and quick response.

Cons: No one was at the terminal reception.

Pros: Great and easy service

Cons: No complaints at all

Pros: Good but didn’t have many options when I asked to replace my vehicle.

Cons: Professional

Pros: Excellent customer service

Cons: N/A

Pros: Fantastic staff, very accommodating. Picking up and dropping off the car was smooth and easy

Pros: Economical, well supported, very good car for the price we paid, they were responsive when we made changes to our booking.

Cons: Nothing

Pros: Great staff and great car

Cons: Queue to pick up car - took a while to clear

Pros: It was super quick and efficient and they didn’t try to sell me additional things like insurance, upgrade, 2nd driver, car seats, sat navy etc!

Cons: Nothing - it was really faultless!

Pros: They refunded me for the brake fluid which I had to buy at a service station some 25 miles away and credited me for 1 day's rental for the rather dirty car

Cons: It was quick

Pros: all of the above

Cons: nothing

Pros: Collection at terminal.

Cons: Hidden costs....reductions in excess and adding additional driver.

Pros: Drop off was easy.

Cons: Pick-up agent told us we needed to okay extra £800 for insurance as we had none. I showed him the Discovercar agreement saying we did. He said it wasn't theirs so if anything happened we'd be charged the full value of the car then have to sue Discovercar to get the money. I didn't pay the extra as thought it was stupid to pay twice but it was very upsetting. We won't use Alamo ever again.

Pros: Efficient and friendly

Cons: Nothing

Cons: All the add on cost which did not reflect when booking the car, the final cost was about double

Pros: They try hard to make an enjoyable experience

Cons: Because they are so popular there was a bit of a wait picking up the car

Pros: choice of cars

Cons: nothing

Pros: Friendly staff and quick service

Cons: First car offered was not of grade we had booked and had to dispute that with them. They then soon rectified this.

Pros: Alamo being enterprise rent a car - you simply can't go wrong with them. Efficient, helpful, friendly, eager to oblige .... brilliant service.

Cons: The prices are always higher than some of the other main players in the market.

Cons: Alamo were just agents. No other input.