Arnold Clark at London Heathrow Airport

Pros: Brand new customer. The pick up process was clearly explained and pretty quick. The next time I use them the process will be even quicker as my details are on file. Drop off was dead easy.

Pros: The staff were exceptional. They went out of their way to look after us, even giving us a wonderful upgrade.

Cons: There wasn't anything we didn't like.

Pros: Very straightforward and easy

Cons: They were deceptive in order to encourage an upgrade

Pros: Everything

Cons: Nothing

Pros: Very helpful, close to Airport via easy shuttle service.

Cons: N/A

Pros: Smooth, efficient and well Oriced Easy to navigate and no hidden extras

Cons: Great online system and very transparent

Pros: Friendly staff and easy to talk to.

Cons: N/A

Pros: Easy, friendly, professional, free upgrade!

Pros: Car was new, everything worked perfectly. Picked up and dropped off fast

Cons: Wish all regulations are emphasised beforehand. Didn't bring my physical driving license and I couldn't drive. Wish unlimited drivers was an option. Wish we were advised of the different associated charges with driving in London and how to pay them

Pros: The team were helpful friendly and made the trip so easy. Will definitely use this service again

Cons: Nothing negative

Pros: Excellent experience from airport arrival to airport drop off.

Cons: Fantastic price for an exceptionally new, clean and comfortable car

Pros: Great car great service

Pros: Friendly and helpful

Cons: Nothing of note

Pros: Friendly, prompt, reliable, dependable, trustworthy service

Pros: People at the office and in the Shuttle bus were very friendly each time we hired through Arnold Clark at Heathrow

Cons: Exterior (black) of car could have been better washed as hard to see any scratches being a metallic black.

Pros: Very friendly.

Cons: Nothing.

Pros: Kind service, neat office

Cons: Received no paperwork confiming car condition at car pickup nor dropoff. Very high extra charge imposed for minor scratches assessed as allegedly "life threatening" damages. No pricelist what value is to be charged for what damage.

Pros: Good value for money, shuttle to and from airport, ease of collection and return

Cons: Nothing

Pros: Desk are helpful

Pros: The staff were extremely helpful and fair

Cons: The airport pick up point was not clearly signposted. Directions to get there were correct but it was not clear we were in the right place

Pros: They were able to take care of and drop me back at airport even though I was early (before they were officially open)

Pros: Good car, clean shuttle, efficient agents, location of pick-up points

Cons: Price a little high

Pros: Excellent service. Not crowded or rushed. Prompt shuttle. Trustpilot scores!

Cons: Having to call on arrival - with overseas phone, had to pay high rate for call. Would have been convenient to be able to text. Prices were significantly more than all other providers but I chose Arnold Clark based on the outstanding trustpilot score and recommendation from a Brits group in Seattle.

Pros: The agents were very prompt in replying emails and the process of checking and out were excellent! 👍

Pros: They did everything they could to help us get the rental as we hadn't had all the information provided

Pros: Amazing car at amazing price then competitors

Pros: The quick TOT when picking up and drop off of the vehicle

Cons: Flexible drop off options would be a great advantage when we have an early flight

Pros: They were very professional quick easy going no stress and not pushy

Cons: Nothing

Pros: super efficient and personable friendly staff. very good experience

Cons: .

Pros: Friendly, no pressure sales, and good at explaining everything

Cons: Friendly and efficient

Pros: Great and quick service

Cons: The glitch in the inclusion which comes more from Discovercars.com and the car wasn't spotless like you would expect it to be.

Pros: The team were AMAZING and very professional. The actually provided great service in a time where great service is sadly missing. Team were helpful and understanding.

Cons: Nothing

Pros: The staff was friendly and helpful

Pros: They were promot and had enough staff on. The office was clean, light and there was clean toilet area we could use.

Pros: Very smooth and personable service from the AC team, exact car chosen was provided including upgrade to an estate version.

Cons: Nothing to complain about!

Pros: Great service from the free shuttle driver (Alex) to the rental car agent Ash. My first time using this company was a great experience!

Cons: The service was great, hard to be negative when you get treated really well.

Pros: Good car condition and good value of money

Cons: car is not 100% clean. There are some chips left over between the seats.

Cons: it appeared that the data entry for picking up the car was quite extensive. As the car was pre-booked, I would have expected that most of the information was already recorded.

Cons: The airport shuttle pick up was not findable/accessible. We had to rent an Uber. :-(

Pros: Although the depot was not at Heathrow airport the instructions for the pick uo point were clear & easy to follow. From the time we were picked uo in the shuttle our experience was professional & friendly. This car was booked via Discover Cars & the pricing was very competitive for the vehicle provided.

Cons: Slightly lower marks for a small part of interior just inside the rer door behind the driver not being cleaned properly during the pre drive-away check, but the Arnold Clark representative noted this and was not an issue for us.

Pros: great customer service and prompt attention.

Pros: Good service, Car Condition

Cons: Shuttle car location

Pros: Easy convenient professional, air port pick up and drop off.

Pros: Polite, cheerfull & helpfull staff.

Cons: Nothing.

Pros: Nothing special, the person I returned the car to was courteous.

Cons: Short business hours.I was expected to provide utility bill?The clerk asked me if I could show a bank statement on my online banking,I showed my address on the online banking page and held the phone to show the clerk who then took my phone without asking and looked at my online banking pages to "look for a bank statement" this was un-nerving.I had to take my phone back.The clerk should not be scrolling through my online bank pages & should not take my phone without permission,just ask me to look

Pros: Courteous interactions with employees, ease in changing booking times, uncomplicated pick and drop off of vehicle.

Cons: N/A

Pros: Efficient clean and well organized

Cons: Charged for a small scratch on the wheel rim. If it is expected to return the car in like new condition add an additional charge for minor repairs to each rental?

Pros: Brand new car, very comfortable!

Pros: Rear wiper was damaged.

Pros: Arnold Clark were fantastic. Upon landing the shuttle picked us up within 15mins and the staff were ready for us. Upon seeing our cases would be too large for the original rental, they upgraded us free of charge. Very smooth process and everyone involved was friendly and helpful.

Pros: Very friendly and efficient staff

Pros: Staff were friendly and professional

Cons: Initial car given had a front tyre wall cut 2nd car given had no front washers

Pros: Pickup and drop off service.

Cons: Hard push to get additional insurance

Pros: We really appreciated the representative stayed late as our flight was delayed past their closing time. Very friendly. Time picking up car was great and received the car we expected. Overall a positive experience and will definitely use Arnold Clark again.

Pros: Everything. Best rental experience of my life.

Cons: Nothing

Pros: amazing customer service, lovely people and great prices. Car was first class too

Pros: Professional and very friendly staff! I got exact same car I booked for! They open 7 days which is very convenient for me! Will use again!

Pros: Friendly and efficient. Good clean car.

Cons: Nothing not to like