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National at London Heathrow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy and fast..
Pros: Really friendly and efficient agents, eager to help. Dan when we picked up was particularly good.
Pros: Good but wipers needs replaced
Pros: Very kind personal!
Pros: James, Supervisor, was quite helpful once we got in touch with him.
Cons: There was no car there for us despite the reservation, and we had to wait hours for another car to come in after complaining. James took care of us and lowered our rate significantly, but after a 15 hour flight with two babies, it was a lot to have to wait another 3 hours for a car. Additionally, we were guaranteed no fuel charge upon return, and we were charged for fuel. We are still waiting for this refund months out.
Pros: Great staff,so welcoming and helpful
Pros: Frendly and nice staff.
Cons: Lightning in car park poor, hard to see marks and scratces on car, took staff member long time to find what had been loged on file before. I was lucky to have taken pictures at pickup to prove erlier damage.