Ok Mobility at Madrid Airport

Cons: Charged us 3 times on two different cards. Gave us a van that needed engine service and made us drive back to Madrid to bring the van back to them. New van didn't shift gears easily. Told us we had 300 miles per day originally but then when we brought the car back they said something else and charged us over $500 more. Extremely hard to work with when we called about problems with the van they gave us.

Pros: Excelllent car and easy booking

Cons: The car was fabulous, new and well equipped

Pros: Ok Mobility service was good, what I didn't like was the DiscoverCars service

Cons: Ok Mobility service was good, what I didn't like was the DiscoverCars service

Pros: This company is a complete mess and takes no responsibility for not ensuring that their partners who they contract with have the correct information regarding their company and its services. They told me that Discovercars.com gives their customers outdated information from almost a year ago and yet take no responsibility in ensuring it is correct, instead blame the customer for using their online referral partners to reserve the rental instead of them directly. Explains need to change co name.

Cons: WARNING! This company’s MO is to attempt to scam their customers at every level possible and you could easily end up paying the same or more from an on-site, reputable car rental agency. I caught them I lies while renting and dropping off my car. The massive additional time you spend and the hassle is also worth considering. Check your cc post rental as they are holding massive deposits much longer than they should and claim. How is this dodgy business using the “free” loans they get from us? Hm

Cons: Car was not checked well, very low on oil. I put one litre in it.

Pros: Everything was perfect; we had very good instructions for the minibus to take us from the airport to OK Mobility; car was new and very good.

Pros: Staff was helpful, spoke English and explained the areas not to drive into due to emersions.

Cons: When picking up the car, tell the frequency of the shuttle and approximately how long it takes to get to the airport from the office.

Pros: Good price

Cons: I got the car dirty. I gave it back dirty and i got charged 70 euros!!!

Pros: Nothing

Cons: When we got to the OK Mobility rental car office, they denied us the car because they said we needed an international driver license which was not true since we ended up renting at another vendor (for a LOT more money)

Pros: all of the above

Cons: can+t think of anything

Cons: I have done online car rental from Turkey. I made a prepayment of 65,45 euros. When I took delivery of the vehicle, I had 573.82 euros left to pay. Although all the information on our driver's license was written in Turkish and English, an international driver's license was requested from me. While I should have paid 639.27 Euros in total, 819.82 Euros were deducted from my credit card. I am complaining about this.

Pros: Nothing

Cons: Did not receive car

Pros: We hired from Barcelona to Madrid and then Madrid to Porto. All three offices were staffed by friendly, helpful and cheery people. All our requests were met and staff went out of their way to assist us even after we had dropped off the car, one guy even going as far as letting us use his wifi on his phone because the depot didn't have wifi and we needed to call an Uber.

Cons: Really can't fault them. Cars were in excellent condition and the whole hiring process was easy and efficient.

Pros: The agent, Juan Carlos, was amazing. He went above and beyond his duties to make sure we understood everything, and he provided excellent advice.

Cons: We were not notified that we would need international driver's licenses to rent the car. The agent provided information to procure them, but if we had been notified previously, we could have saved significant time and money.

Pros: Nothing.

Cons: The car broke down - the brakes failed! They then charged me £900 without prior authorisation and no prior warning. I'm yet to receive anything to state why this charge occurred.

Pros: Nothing. Annoying and unhelpful agents. although an upgraded model of the car was ordered, the car was full of dents and scratches all over (never seen a rental in such bad condition).

Cons: Same

Pros: Will never use you or ok mobility again

Cons: They charged me €700 euros for a windscreen that had Teo very small chips that they are quite clearly not going to replace. The guy checking the car even looked back on his records to make sure it hadn’t already been logged which shows he though it didn’t warrant a new screen. You just need to look at the amount have complaints about them to know the y are ripping everyone off

Cons: the team in Barcelona gave me a totally bad experience. While I returned the car, the local member was arguing with me that the car was not returned clean. Although My wife and my self inspected the car together with the local rep, showing him that the car was ***Immaculate***, he said it wasn't knowing I'm stressed and late to a flight

Pros: quick, very friendly, great customer service

Cons: at first I heard from the head office that I had to pick up the car before a certain time and as I had a delayed flight due to problems at Schiphol, I was under great time stress. at the desk, there was however no problem at all..

Cons: At no point did anyone mention the need for an international license. Cost time and of course, money. This may be a government requirement but the rental agency should inform the customer pickup.

Pros: Options that were available and how they explained it to me

Cons: They charged me a full days rental extra for returning the car 23 minutes late.

Pros: El carro ok. Pero pésimo servicio al cliente.

Pros: Good service

Cons: Nothing

Pros: It was really fast

Cons: About the extra tax charged

Pros: Car was clean

Cons: On a 2 weeks-long rental I got charged 71$ for returning the car 8 minutes after the grace period (grace period is 1h, so I gave it back 1h 8' passed the schedules time). I explained that at pick-up they had a long waiting time and therefore I got the car 30-40min after the scheduled time myself, and therefore the scheduled drop-off should have been adjusted. At the moment, the guy who attended me said that "they would look into it" but all they did was charge me a penalty without notification.

Pros: The car was in perfect order. The process of picking and dropping the car was smoothly

Cons: I rent the car thorough a third party and took an insurance that covered all. At OK desk, they proposed me to supplementary pay more then 300 euro, as another insurance directly with OK, to be more secured against any virtual car damages. Since OK is working with third parties to rent their car and accept their insurances why try to double it?

Pros: The car was clean and representative were nice.

Cons: I was charged the rental deposit 3x and I am still waiting to be reimbursed. (help please!) It took at least 30-45 minutes for both pick up and drop off. I had reserved a small car and got a SUV instead.

Pros: Love the car, not the agent

Cons: The pick up shuttle driver drives like his ass is on fire. The lady who drove us back to airport was perfect.

Pros: Furious. Will be calling your help line directly

Cons: Drop off agent “discovered” a light scratch on the tire, of all places, on the tire!! and charged me for it. Otherwise the car was impecable. OK Rent A Car makes its money by making superfluous insurance charges to compensate for its low daily rates. That’s dishonest and would not recommend anyone. On the contrary, will point this out to all my friends. My stay in Spain was tarnished by the horrible experience with the car rental company.

Pros: Fast & efficient

Cons: Didn’t explain the safety festures of the car.

Pros: Easy pick up and drop off.

Cons: Drop off quick and effocient

Pros: The car was good.

Cons: In the beginning employee lied about letting us know to change to a bigger car for the last day as we needed a bigger car to fit the suitcases. The last day they denied and stated we needed to start a new agreement when previously the employee said that it was not going to be a problem. Few members of our family had to take the train to get back to Madrid. We also saw how the lady from the Valencia office treated the other customers. Very bad customer service.

Cons: There was a mileage limit that was only found in the fine print of the contract I was charged almost €200 extra

Pros: Ease of exchanging vehicles when the check engine light came on in the first vehicle

Cons: Directions on getting the shuttle at Barajas were just a little confusing

Pros: Very nice car for the price

Cons: Very long time to pick up the car - over ~20 minutes per customer and only 1, sometimes 2 desks open, make even a short queue very long in reality. Also, does not accept American Express, which was a small problem

Pros: Pickup up attended was very nice

Cons: the drop off rental spot was impossible to find absolutely no signs until we got in the parking garage. Drop off attendant was also rude and disinterested

Pros: They were the only provider in the area willing to do a one way rental. Their rates through Discover Cars were much lower than competitors. All of the car models we saw had built in GPS which was a big bonus.

Cons: They are not located at the airport and finding their shuttle in Madrid proved to be tricky, especially while trying to navigate around the airport with a bunch of luggage. We did a one way rental and weren’t given any instructions on accessing the return location in Seville, so we spent a lot of unnecessary time circling the airport.

Cons: Being overcharged £352.50 on my credit card and this not being resolved despite three phone calls and two emails to date.

Pros: Very professional and helpful. They gave us practically a brand new car.

Pros: Great service and aclean car

Cons: OK Rent A Car provided terrible service and they are scammers

Pros: They were very direct in what all the charges would be.

Pros: I was lucky enough to have the shuttle waiting to take me to the airport after I turned in the car.

Cons: There was virtually no briefing for using the various controls and switches inside the car. The shuttle service from the airport was not clearly indicated and it seemed to be irregular. Once on the road I tried to reach the company via the contact number they gave me at the desk. There was no answer.

Pros: Good value for money.

Cons: Check in was a bit clumsy and too long.

Pros: Car, kindnes in comunication, eficiency

Cons: waiting for shuttle on terminal, came more than 20 min later

Pros: Good quality car in great condition

Cons: Problem dropping off as details in their system didn't match

Pros: The car was new.

Cons: The enormous added fee.

Cons: Awful. Rep picked up phone mid conversation with me trying to explain problems! Then just kept telling me to go back to discover, they were useless! I ended up going to centauro on a new booking.

Cons: I arrived at rental desk two hours earlier than my reservation, and they would NOT adjust the times. They basically told me to sit and wait for two hours.

Pros: Nothing

Cons: Everything

Pros: I really wonder. The service was really bad.

Cons: Dishonesty