Madrid Airport (MAD), Madrid, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Record-go at Madrid Airport

Madrid Barajas Adolfo Suarez, Av de la Hispanidad, s/n, 28042 Madrid, Spain
0034 936 192 468
Pick-up instructions
Terminal 1 – T1 – arrivals hall: T1: exit the luggage collection area and enter the arrivals hall, you will find Record go counter to the left where all car rental companies are. Terminal 4 – T4 – arrivals hall floor -1: exit the baggage claim area and go to floor -1 at the arrivals hall where all car rental company counters are located where you will find Record go counter.”
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up. Terminal 1 - T1 – terminal parking. Terminal 4 – T4 – module D terminal parking floor 0.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Period outside of business hours
Mon:23:01-00:00
Tue:23:01-00:00
Wed:23:01-00:00
Thu:23:01-00:00
Fri:23:01-00:00
Sat:23:01-00:00
Sun:23:01-00:00
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Opel Corsa
June 12, 2024

Pros: A few marks on car at onset which were not logged with the company

Cons: There was damage to car on pick up and we seemed to have been responsible for taking photos and submitting to the hirers. They should do all this

Russian Federation
Toyota Corolla
June 12, 2024

Pros: Very efficient process

Cons: There is no e- exchange of documents upon rental and car return. I have not got an email with the signed contract with attached the document illustrating the initial condition of the car rented, invoice and money charged from my account. Upon the return, also did not get the confirmation the condition of the car returned and funds to be refunded (release of deposit)

France
Seat Arona
May 28, 2024

Pros: Great service with Mohanad who receive me to drop the car. Thanks

United States of America (USA)
Fiat 500
May 25, 2024

Cons: The drop off process was vague and unsophisticated. There was only one staff member handling several new renters and three end of trip drop offs.

France
Opel Corsa
May 7, 2024

Pros: Fast and easy if you have full insurance coverage

Cons: No check of the car status at pick-up and not the type of car reserved. Not the proper car to visit historic cities.

United States of America (USA)
Toyota Corolla
May 1, 2024

Pros: Staff was very helpful, professional and efficient. Judit was terrific. She made it super easy.

United States of America (USA)
Opel Corsa
April 27, 2024

Pros: Was quick

Cons: They double charged us for insurance and forced us to purchase insurance on site. We need a refund.

Mexico
Toyota RAV4
April 25, 2024

Pros: Porque siempre son muy eficientes

Ireland
Fiat 500X
April 25, 2024

Pros: No issues to collect the car and return the car. the car was in the condition I would expected and if anything Record-go staff went out of their way to help in what they could,

Cons: I can't say anything, I did not have issues and staff and car were correct.

Netherlands
Fiat 500X
April 22, 2024

Pros: All clear, efficient and helpful representatives

Cons: The dropoff location is very hard to find, wayfinding indications almost absent. Please hand over a detailed instruction how to find the drop off location when picking up the car

United Kingdom
Opel Corsa
April 7, 2024

Pros: The overall service was excellent

Cons: That I only had upto an hour to be late(the traffic was bad)….i nearly incurred a late drop off charge

Italy
Fiat 500
April 5, 2024

Pros: La sollecitudine , tempo di ritiro auto molto breve

Cons: Gli errori , nel conteggio supplementi

Australia
Fiat 500X
April 2, 2024

Pros: Explained what was necessary to pick up the car and that the had nothing to do with DiscoverCars

Cons: Need to have a paper explaining the method of returning the car . You should give a map of the airport and which entry to take to get the car rental place section D of the T4 parking area

United States of America (USA)
Ford Kuga
March 21, 2024

Pros: Just wanted the price I paid for upfront and not all the extra I feel they added. I was too exhausted from flying so long to comprehend and just accepted it

Cons: All the extra money they added to my bill.

United Arab Emirates
Toyota RAV4
March 17, 2024

Pros: Many scratches

Denmark
Alfa Romeo Stelvio
February 18, 2024

Pros: fast and fine

Cons: no sprinkler

Portugal
Fiat 500X
February 17, 2024

Pros: pessoa que recolheu o carro no ultimo dia.

Cons: Serviço pessimo, claramente ficaram chateados porque o valor do aluguer era baixo, tivemos dificuldade em encontrar a locadora porque o balcão dentro do terminal esta fechado, apos isso fomos atendidos por um senhor que nos tratou bem mas entregou-nos um carro cheio de riscos que nao estavam no contrato, recusou-se a colocar no contrato ou a trocar de carro, do nada começou a falar uma suposta chefe que não estava de serviço e tratou de ser muito mal educada inclusive ofendeu-nos.

Russian Federation
Seat Arona
February 13, 2024

Cons: I don't understand what I paid for

Brazil
Fiat 500X
January 20, 2024

Cons: Informações sobre o veículo diferentes do anunciado na hora da locação. Veículo diferente do anunciado e com porta malas menor. Veículo com alta quilometragem e batido.

Spain
Fiat 500
December 30, 2023

Pros: Competitive price for the car hire. Car was exactly as described and clean. Returning the car with full fuel.

Cons: High deposit amount. Office is outside in the car park [it was very cold waiting in Madrid in December].

United States of America (USA)
Fiat 500
December 12, 2023

Pros: No comments about Record-go, everything was terrible with discover cars, did not even get a chance to deal with record go

Cons: not applicable

Colombia
Fiat 500X
December 11, 2023

Pros: I like it was located in the airport and pickup and drop off where very fast

Spain
Seat Ateca
December 5, 2023

Pros: Several functions disabled ( cruise control, emergency auto brake, pedestrian auto brake) due to unrepair items.

United States of America (USA)
Toyota RAV4
December 3, 2023

Cons: The return location is not clear in the contract. Took me a while to find the location.

United States of America (USA)
Toyota RAV4
December 1, 2023

Pros: Excellent

Cons: Rental Office didn’t open on time, we and other travelers had to wait an hour outside in cold.

Brazil
Fiat 500X
November 29, 2023

Cons: Queja, el 14/11/2023, alquilé un vehículo a través de la plataforma DiscoverCars, para recoger en la terminal 4 del aeropuerto internacional de Madrid, hasta el 28/11/2023 con todos los seguros incluidos (Cobertura total) y cuando fui a recoger el coche sólo debería pagar 96,71 euros por contrato firmado con DiscoverCar. La dependienta me intentó vender otro seguro que le dije que no quería porque ya tenía contratado el seguro a todo riesgo (Fuul Coverage) y cuando llegó el momento de pagar el i

Ireland
Seat Arona
November 28, 2023

Pros: I always rent cars from Record Go because they are reliable. The rental agent Rodica was very helpful

United States of America (USA)
Seat Ateca
November 6, 2023

Pros: The agent made me pay more because I arrived 15 minutes after 6pm. They said they don’t care about the delayed arrival of my flight. She made me pay more than the rental cost through your site. This was unfair. I paid more than two times the fair with you

Spain
Opel Corsa
November 4, 2023

Pros: Helpful client service

Cons: Check in terminal: in stead of saving time, it is a unnecessary step which wastes time.

United Arab Emirates
Fiat 500X
October 26, 2023

Pros: Hello, Please note on my booking I have paid the full insurance on your website but I had to pay for the 1400 euros deposit and for the full deposit. Before taking the car I mentioned that but the agent said as its third party website it is not showing. So first, You need to pay me back the insurance paid on your website as I didn't use it. Secondly when returning the car, the agent mentioned that the fuel paid amount will be refunded automatically but I have not received it yet. Also,

Cons: Also, the agent said the deposit will be refunded back from your side. Please advise on the above at your earliest. Your prompt response is appreciated. Kind regards, Meziane Messaoudi

Canada
Toyota RAV4
October 17, 2023

Pros: No waiting time and everything goes smoothly.

Cons: Not many car selection

Puerto Rico
Toyota RAV4
October 15, 2023

Pros: Nothing.

Cons: The car wasn't parked on the correct area, spent a lot of time searching for it. At the time of returning the car, signage is poor and have to drive around the airport 3 or 4 time. Once I found the entrance, I parked on a spot close to their return office, I explain the guy from Record to Go the issue of signage and how tired I was and where I parked, the guy insisted to me to park in their area and threatened if I didn't park in that area additional charges. The courtesy of this rental is poor

Canada
Fiat 500
September 12, 2023

Pros: Agents were friendly when picking up the car.

Cons: They don’t allow any changes. Picking up the car is one thing dropping off, the service changes.

Israel
Toyota Corolla
September 3, 2023

Pros: They closed their counter in the terminal 4. Now you need to go to their counter inside the parking. We, family with small children, waited for our car more then hour in August heat, without air conditioning, water and place to seat. Just terrible experience.

Cons: They closed their counter in the terminal 4. Now you need to go to their counter inside the parking. We, family with small children, waited for our car more then hour in August heat, without air conditioning, water and place to seat. Just terrible experience.

Mexico
Fiat 500
August 30, 2023

Pros: The rental agent at the Barajas airport, Adela, was very efficient and super friendly.

Cons: N/A

Netherlands
Fiat 500X
August 27, 2023

Pros: attendance was really nice

Cons: Car was really in bad conditions, unsafe, tires were deflating and even totally eroded, thanks good it did not rain

France
Opel Corsa
August 26, 2023

Cons: Dishonest clerk who stole my secret code from my credit card (he saw it when I payed with my credit card in the agency) and then did a transaction of 19,41€ from my bank account via my credit card without I knew it. I reported it to the Madrid airport agency on 23/08/23 but the clerk didn't respond. He said he would speak to his superior and watch the "video".... references: Renault Captur 5846MHV) booking number: V/283-2023-522814 reference: DC5369023LSB 17-23/08/23 RecordGo Madrid AnitaKreuzer

United States of America (USA)
Ford Kuga
August 11, 2023

Cons: It was pretty bad. Two agents spent time on one customer while three other customers were already lined up.

Ireland
Fiat 500X
August 3, 2023

Pros: Agents helpful, although there was a reasonably queue.

United States of America (USA)
Fiat 500
July 31, 2023

Pros: The English speaking representatives were very kind and helpful. The little Fiat was exactly what we needed to navigate narrow ancient city streets. The manual transmission made the experience fun.

Cons: The policy we bought from Discover Cars seemed to not matter to the Record Go people, who strongly advised that we purchase additional coverage. The car should also have been inspected to catch the burnt-out headlamp.

Spain
Fiat 500X
July 25, 2023

Pros: Great value for money

Cons: The contract was full-to-full but it wasn't full when I picked up.

Brazil
Toyota RAV4
July 14, 2023

Pros: Friendly agents

United States of America (USA)
Seat Arona
July 13, 2023

Pros: Fairly quick and easy

Cons: Just a bit pricey, but no reflection on the service

Spain
Fiat 500
July 12, 2023

Pros: Price.

Cons: Time to pickup. Car inspection.

United States of America (USA)
Seat Arona
July 9, 2023

Pros: “Comfort care” insurance was great & covered all as promised.

Cons: Finding the return parking was a nightmare! You need some guiding signs at the MAD airport!

United States of America (USA)
Seat Arona
July 9, 2023

Pros: Agents explained process clearly and efficiently. I also liked the “comfort coverage” insurance that covered everything.

Cons: The return place was hidden very well! We drove around in circles without any signs to get us to the right place.

Israel
Fiat 500X
July 1, 2023

Pros: The representatives were very nice and helpfull

Cons: It was hard to find the parking zone near the airport to drop off the car and there was no gas station nearby. We didnt find no reprantive to talk to. We came on time but it took two hours to finish the process

Australia
Seat Arona
June 17, 2023

Cons: No one physically inspecting the car with us and showing us the instrument panels etc

Philippines
Seat Arona
June 17, 2023

Pros: Agent was prompt to provide service.

Cons: The car had scratches that were not noted on pre rental car inspection

Estonia
Fiat 500X
June 13, 2023

Pros: Was a nice, big, new-ish, clean, car.

Cons: The refueling scam. EUR 1400 locked on the credit card unless you buy extra-extra-extra 'insurance' on top of your extra-extra insurance.

United Kingdom
Seat Arona
June 6, 2023

Pros: I received an upgrade but only because the vehicle Type class wasn’t available. The contract that the rep wrote up was for a Toyota hybrid with auto transmission.

Cons: Counter reps took an hour to discuss the rental among themselves, before getting the contract printed. Waited 2 hours at collection desk being advised that vehicle was being prepared. In the end upgrade to Alfa Romeo hybrid with automatic. The Alfa petrol level was almost empty, VS full as listed on the new contract. After 3 weeks the service light & oil change warning indicators on, but roadside support lacking.

Canada
Seat Arona
May 30, 2023

Pros: Personalized service

Cons: They wouldn't put the damages on the car rental form, said I was covered anyway (had the full insurance with them).

Panama
Ford Kuga
May 23, 2023

Pros: good price-quality relation

Cons: amability and knowlege form employees.

Turkey
Seat Arona
May 22, 2023

Pros: Record go’s rental desk placed easily to find it. Personnel was very kind, easy to communicate and helpful.

United States of America (USA)
Fiat 500X
May 12, 2023

Pros: When I arrived to pick up car I was told by car rental agency the extra coverage insurance I purchased through your website was not being accepted and that I had to purchase the extra insurance through them. You should not be offering total coverage insurance if the rental companies later don’t accept them! I wasted an extra $7 a day for a 2 week rental!!

Israel
Seat Arona
May 9, 2023

Pros: Everything

Cons: Nothing

United States of America (USA)
Fiat 500X
May 8, 2023

Pros: Car was newer and clean. Staff was friendly. Charges were as promised.

Cons: The process for picking up the car was very time-consuming. It took us an hour and 20 minutes from when we arrived at the Recordgo desk. The agents were doing their best in what seemed to be a very laborious process.

United States of America (USA)
Ford Kuga
May 5, 2023

Pros: Friendly, professional agents.

Cons: Signage of where to return the car was Poot at MAD T1 drop off. Not a big deal, but I drove around the lot a few times and had to ask an agent where to park the return.

Canada
Seat Arona
April 27, 2023

Cons: Not enough personnel at the desk. Few support. No gaz station near the return point. I was charged 200 euros because I could not refuel myself.

United States of America (USA)
Ford Kuga
April 23, 2023

Pros: Inexpensive. Good car, as requested.

Cons: Poorly marked exit, hard to find service area.

Poland
Fiat 500X
April 19, 2023

Pros: No problem, attractive price, car in good condition, friendly staff

Cons: Nothing

United States of America (USA)
Toyota Corolla
April 15, 2023

Pros: Customer service was great, and I was very pleased with the pricing.

United States of America (USA)
Seat Arona
April 6, 2023

Pros: New(er) cars, convenient location for pickup/drop-off

Cons: Car's windshield wiper tank was empty, tire pressure warning light on, and even after Record-go checked it, it remained on.

Canada
Fiat 500
March 28, 2023

Pros: It was fast and easy. Service was available in English and they explained the contract well.

United Kingdom
Opel Corsa
March 26, 2023

Pros: It was very well priced.

Cons: Car was dirty inside. Maintenance light came on and stayed on. Car booked for 1pm but agent wouldn't process us as it was 1215. Said there were no cars available. Another agent processed us a few minutes later.

Spain
Fiat 500X
March 21, 2023

Pros: La agente que me atendió fue muy eficiente y atenta

Cons: Nos costó un poco encontrar la oficina de Record Go en la t4

United States of America (USA)
Seat Arona
March 16, 2023

Pros: The vehicle was as promised.

Cons: I haven't yet received my fuel deposit of ~100€ as I returned the car with a full tank of fuel

United States of America (USA)
Seat Arona
March 2, 2023

Pros: The initial price was good but it definitely change when things showed differently and we had to pay full coverage. Basically we were forced to do it - extra "200 euros".

Cons: The breaks of the car made a lot noise. We figured out after we leave Madrid. So, we did not have time to return the car. The agents don't provide all the options, they only lead you to get more money for the rental. I understand it's business but the early coverage I paid for was not sufficient.

Costa Rica
Fiat 500
March 1, 2023

Pros: Friendly staff.

Cons: There is a mistake in the instructions on how to find the desk. I pointed it to the staff, but they did not seem interested. The cars have not antena, wich result i poor radio performance.

Spain
Fiat 500
February 13, 2023

Cons: Cuando llegué no estaba cargado el coche. Cuando me lo dieron, la matrícula estaba caída. Lo supe al cerrar el maletero, porque se caía siempre que se cerraba el maletero. El tipo del desk lo sabía porque él mismo la había colocado con la mano (eso sí, no había informado de ello, ni a mi ni a nadie). Tuve que esperar a una solución. No había más coches etiqueta "0" (eléctricos para la ciudad) por lo que tuvieron que traer uno de una campa. En la entrega del vehículo, nadie lo revisó ni me firm

India
Ford Kuga
January 16, 2023

Pros: Upon picking up the car at the airport, the lady at the counter was very professional and attentive.

Cons: I still have not received a copy of my receipt. I have emailed it customer service and no response yet. Also, you do not have enough people at the airport to support your customers - be careful trying to save money like you are doing now, this is giving a disadvantage in terms of competition.

United States of America (USA)
Mercedes Benz A Class
January 5, 2023

Cons: Not so helpful

Qatar
Fiat 500X
December 31, 2022

Pros: Their staff, and mainly the proactivity of Daniela at the T4 counter who helped us.

United States of America (USA)
Seat Leon STW
December 2, 2022

Pros: Great price and easy drop off. Pickup window was busy and finding the car in the lot could be made easier

Cons: The car had some issues going up steep extended hills on long drives but other than that, it was a nice, clean, comfortable ride.

Colombia
Opel Mokka
November 24, 2022

Pros: personal con muy buena disposición para atender al cliente, estado del auto, precio!

Cons: todo resulto MUY BIEN!

United Arab Emirates
Hyundai i10
November 19, 2022

Cons: I requested an automatic and received a manual and the upgrade was 60 more a day

United States of America (USA)
Fiat 500
November 1, 2022

Pros: Easy turn in

United States of America (USA)
Ford Fiesta
October 30, 2022

Pros: I rented the car using American Express through Discovercars, but at the counter they told me that they do not accept Amex. Good thing I had another card with me

United States of America (USA)
Nissan Qashqai
October 30, 2022

Pros: nice people

Cons: very difficult to extend travel to another country, and unexpected cost

Canada
Nissan Qashqai
October 23, 2022

Cons: Information on parking and moving around town of Madrid and cordoba was not clear and had to change the car to have the sticker

United States of America (USA)
Ford Fiesta
October 21, 2022

Pros: great price and good service

Cons: Car tires were low and almost at the end of there life time, car did not had the engine check, no oil and we had to had that done.

Sweden
Toyota Corolla
October 18, 2022

Pros: su recepcion en la oficina de busqueda del coche

Cons: la devolucion mala atencion y ubicacion .

Israel
Opel Mokka
October 17, 2022

Pros: They try to be friendly.

Cons: They was not professional.

United States of America (USA)
Ford Fiesta
October 16, 2022

Pros: They upgraded my car from a manual to an automatic hybrid. Great car!!! Huge blessing.

Cons: The Car had 2 warning lights illuminated. They explained that the oil was changed by they didn’t reset the warning light. And they said that someone stole the air pressure sensors, so that light is always on.

United States of America (USA)
Nissan Qashqai
October 13, 2022

Cons: Record go refused to modify the booking and required me to drive the car back to Madrid Barajas airport or they said they would call the police. I requested an extension through you as the agency and them as the service provider and neither would help. This required me to travel 11hrs in one day to still be charged nearly the price of a 10 day rental in late and extra day fees. In addition the pickup time was over 5hrs due to disorganization. It was the worst rental ever.

Canada
Fiat 500
October 12, 2022

Pros: Easy process.

Cons: The car was not ready when we arrived, but it was 5 minutes later.

New Zealand
Fiat 500
October 12, 2022

Cons: The check in lady stressed me out and confused me regarding insurance cover..

United Kingdom
Seat Leon
October 9, 2022

Pros: Nice and professional

Cons: The amount locked on my credit card to cover for potential damage feels excessive - and it may not get unlocked for up to a month (reason given was that I was using a non Spanish/euro credit card! The money taken as security deposit for fuel was also high at 90 euros considering that filling the car only need 60 euros - and also could take up to 10 days to get refunded

United States of America (USA)
Fiat 500
October 6, 2022

Pros: Waited for almost an hour to get car. Was given shuck and jive service by RecordGo staff. Changed out to a different car that stank of mildew for five days. Requested to switch out vehicle but was referred back to original rental company by Discover. That's where the problem started, so it wasn't a solution.

Cons: Waited for almost an hour to get car. Was given shuck and jive service by RecordGo staff. Changed out to a different car that stank of mildew for five days. Requested to switch out vehicle but was referred back to original rental company by Discover. That's where the problem started, so it wasn't a solution.

Qatar
Seat Leon
October 3, 2022

Pros: The lady on the counter

Cons: Waiting time, condition of the car, billing

Greece
Ford Fiesta
October 3, 2022

Pros: New model, only 5.000 km

Cons: It was a nightmare with the car key. Many times it did not work and I could not unlock the car.

United States of America (USA)
Ford Fiesta
September 29, 2022

Pros: Straightforward approach, very clear and transparent

Netherlands
Ford Fiesta
September 15, 2022

Pros: Nothing

Cons: support and post service

United Kingdom
Seat Leon
September 12, 2022

Pros: I liked that the drop off was easy. The care was new and clean.

Cons: The service agents were unhelpful to the point of rude. I had to fill in more forms and sign loads of things which you don't usually have to do with other companies. They wouldn't accept a credit card, only a debit, which was not in agreement with the Ts and Cs. They took a £1200 deposit from a debit which they kept for a month and I had to chase to have it returned.

United States of America (USA)
Fiat 500
September 9, 2022

Pros: Did what they promised.

Belarus
Fiat 500
September 8, 2022

Pros: friendly staff

Cons: long waiting time of picking up.

Israel
Seat Leon
September 5, 2022

Pros: No one came with us to check the car, we asked to make photo of damage but when we returned the car, the man in charge at the airport said everything is okay without checking the car. Igal Amir

United Kingdom
Ford Fiesta
September 2, 2022

Pros: return car - easy and efficient

Cons: unable to extend car cleanliness insurance - I bought the full coverage yet still had to leave large deposit as wasn't Record's and they tried to sell me their insurance too

Spain
Fiat 500
August 29, 2022

Pros: I had a great experience with this company, was treated really well, small car was upgraded to an suv for free simply because I was planning a long international drive which made me so happy. I have already chosen them again for my next rental just because of that. Would highly recommend

Cons: Zero complaints

Canada
Nissan Qashqai
August 26, 2022

Pros: Drop off was quick but hard to find.

Cons: I didn't like the fact that you end up being charged extras for crossing the border which is not mentioned online. Other agencies don't charge that extra fee.

Spain
Fiat 500
August 26, 2022

Cons: Tuvimos que esperar media hora a que nos trajeran el coche y estaba sucio. Tuvimos que reclamar y perder otra media hora en que vinieran a buscarlo y lo limpiaran.

United Kingdom
Fiat 500
August 25, 2022

Pros: Easy to find at the terminal building when landing.

Cons: We had booked for our car to be ready from 2pm. We arrived at the desk around 2:30 as our flight was delayed. They explained that the car was still being cleaned and we would have to wait. We waited for about 30 more minutes to be told the car then had to be taken to be refuelled which took another 20 minutes. All in all took around an hour to receive the car from arriving at the desk, making us late for plans we had with friends. I am also pregnant and had to wait for an hour in the heat.

United Kingdom
Ford Fiesta
August 24, 2022

Pros: Excellent service. Friendly. Efficient. Great car. Great value

Cons: All good!

United States of America (USA)
Seat Leon
August 22, 2022

Pros: Friendly and helpful.

Cons: Our trip would have been helped if fhe car had a GPS.

United Kingdom
Ford Fiesta
August 20, 2022

Pros: Alba, the girl on the counter at the airport in Madrid was great. The guy on returns was also very helpful.

Cons: The very just nice easy folks to deal with.

United Kingdom
Seat Leon
August 19, 2022

Pros: Service desk right outside arrivals gate

Cons: The car looked clean, but in opening the compartment between the front seats I found rubbish left by the previous renter. I was told that the car had no marks or dents, but I found multiple scratches. The engine is not powerful enough, on the motorway I would need to turn the aircon off when climbing a hill in order to not drop speed. For that reason, fuel consumption was huge. I was told that the deposit could take up to 30 days to get back into my account due to the card/bank. Not true.

United Kingdom
Seat Leon
August 18, 2022

Pros: Rental Desk good

Cons: Trying to find the car and no return address on rental paperwork

Belgium
Seat Leon STW
August 17, 2022

Cons: It's a rip off. They billed me 15 euros/day extra (300 euros for 18 days) because we arrived 5 hours later at the rental desk to pick up the car, after our flight had been cancelled. I immediately warned them by phone, still being in Belgium, and they said it was ok. Once in Madrid, I had to pay 300 euros extra. Don't ever rent a car with Record Go!

United States of America (USA)
Seat Leon
August 16, 2022

Pros: I was forced to pay for a full coverage insurance because I was paying with an American express card.

Cons: I was involved in a minor accident. The only number I had was roadside assistance. I called them at 8 pm, and had to wait till 1 in the morning for the tow truck to show up. In the middle of all of this I was told that in order for me to get a replacement car I would have to travel 500 miles to Bilbao or Madrid to get it since they don't have offices but in a few mayor airports in Spain. I sent them an email and the response was they had up to 30 days to respond.

Israel
Nissan Qashqai
August 12, 2022

Pros: The staff are all very nice and friendly

Cons: That we found out about the crossing boarder fee only in the pick off and not in advance

United Kingdom
Ford Fiesta
August 11, 2022

Pros: Pick-up at the airport, straightforward rules, (almost) no shenanigans. Got a free car upgrade too.

United Kingdom
Ford Fiesta
August 10, 2022

Pros: Good price, very clean and good condition car, easy to pick up and drop off

United States of America (USA)
Toyota Corolla
August 10, 2022

Pros: The car was very good

Cons: They didn't send me the document with details when I dropped it off, including the mileage I did

United Kingdom
Ford Fiesta
August 4, 2022

Cons: lack of service

United States of America (USA)
Opel Mokka
August 1, 2022

Pros: My reservation was fir 9 am it was changed to 12 pm then I was charged for early pick up 40 euros. The car phone connection didn’t work. Then when returning the car, I got charged another 150 euros for late drop off. I explained to the guy that I tried calling and there was no way to contact the car rental place to change my reservation because it would have been cheaper to add a day, he just said oh well you broke the contract and it is what it is. No courtesy at all.

Cons: No Cust Serv skills even after waiting 40 min to return car, he kept getting every other person who came in after us.

United States of America (USA)
Opel Mokka
July 29, 2022

Pros: The lady at the counter was very knowledgeable and offered good customer service.

Israel
Opel Mokka
July 28, 2022

Pros: Nothing, they were terrible

Cons: Everything, they were useless, did not help me get to the correct place in the drop-off even when I asked a few times and took over an hour to complete my drop-off

United States of America (USA)
Fiat 500
July 14, 2022

Pros: Price, clean car. My source search was online since I had to go to a city that other methods of traveling were sold out. Did not want to drive but had no choice

Cons: Pick up was now allowed earlier. I was suggested to come back. I gave a time frame with allowance for my arrival. I asked about a possibility of extending, was directed to call them directly. I did but was sent to source of rental. Most agents aren’t helpful or courteous, phone or counter

United States of America (USA)
Toyota C-HR
July 8, 2022

Pros: Staff is exceptional!

Cons: I rented from "Discovery" and when picking up the car is wasn't clear this was also "Record-go" - but I figured it out.

Mexico
Ford Fiesta
July 5, 2022

Pros: el tipo de vehículos que rentan son nuevos y el que me toco era Hibrido, lo cual me encantó

Cons: el precio es demasiado caro, en mi pais la renta del mismo vehículo cuesta menos de la mitad y no cobran por todo el contrato por salir del país, por cada dia que se rentó el vehículo, eso se me hizo un abuso.

United States of America (USA)
Ford Fiesta
July 5, 2022

Pros: It was overall very good

Cons: Although it was not their fault and they were very professional, because their was only a single person working the office at Terminal 4 on a Sunday morning for pick up and there was a line, we had to wait more than 30 minutes for our pick up to be processed.

United States of America (USA)
Opel Mokka
July 4, 2022

Cons: The agent did not speak English. The instruction to find the car was bad spent 30 minutes looking for it in the huge lot. I was told to sign this is this just for your new rate since the care I picked did not have navigation. I was never told I could not drive the car to portage and was fined for it.

Australia
Fiat 500
July 3, 2022

Pros: Relatively easy to find and pick up the car. Car was reasonably new and in good condition.

Cons: Nothing

Mexico
Seat Leon
June 30, 2022

Pros: Easy

Cons: Maybe, the office a little hide

United States of America (USA)
Ford Fiesta
June 27, 2022

Pros: Nothing.

Cons: The bait & switch you pulled. Understaffed counters, long waits, lackadaisical staff.

United States of America (USA)
Ford Fiesta
June 20, 2022

Cons: This has nothing to do with record go, but the airport needs to do a better job with the signs to return the rental car.

Ireland
Seat Leon
June 13, 2022

Cons: On returning the car I was told it had animal hairs in the back and I had to pay €95 for cleaning. They said I could clean it myself at a nearby garage but I didn’t have time.

United States of America (USA)
Fiat 500
June 8, 2022

Pros: Very helpfull

United States of America (USA)
Ford Fiesta
June 6, 2022

Pros: Finding the rental facility was very difficult. Once there staff directs consumers to another location inside the airport (back and forth with the luggage not the most convenient service for tired passengers). Poor customer service

United States of America (USA)
Seat Leon
June 4, 2022

Pros: The agency had one employee tending to a dozen folks waiting in line. Paper heavy process… then they didn’t have a car so the attendent had to call for approval to give me one of the next level up. Nightmare.

Cons: The rerun is the same one person only regardless of how many waiting in line. So you had to rudely cut through the line to inform the attendent you’re returning and you man miss your flight if you have to wait in line then when he/she could they’ll come and walk around the car with you.

United States of America (USA)
Ford Fiesta
June 3, 2022

Pros: Good value, pleasant service (although I had to wait a while)

Cons: Car needed windshield wiper fluid and an "service" light came on early on in my trip

Colombia
VW Caravelle
June 1, 2022

Cons: That car wasn't ready at the time of pick up and had to wait 24 hours for it

United States of America (USA)
Toyota C-HR
June 1, 2022

Pros: fast and efficient car pickup

Cons: no clear instructions what to do and where to return the car. we lost some time by going to a wrong terminal, because it was not clear that you can drop off the car at every terminal. overall it was fine in the end.

Israel
Ford Fiesta
May 30, 2022

Cons: I waited 3 hours to get the vehicle. In the sun in the heat. I asked for water several times without reference. Charged me another 200 euros for nothing. The car was not serviced. Was missing a pound of engine oil. I called the service but was not addressed. I was afraid that the vehicle would get stuck while driving

United Kingdom
Seat Leon
May 29, 2022

Pros: Nothing - wouldn't use them again. Car was carp.

Cons: Really slow pickup, very very strange fuel policy, lots of prior damage / scratches to bodywork

United States of America (USA)
Opel Mokka
May 24, 2022

Cons: Hard to find, not the car we rented. Took FOREVER to get the car to the terminal (wasn't ready when we arrived). Hard to find the kiosk at the airport.

Peru
Fiat 500
May 23, 2022

Cons: I was late on the returning and the fine was higher than the rental!!! Not charging for a day more... NOOOO!!! you charge a fine of the equivalent of the rental!!!! Not fair... even if the small letter say so, even if you told me... no matter what it is a deal breaker for me... Record GO NO MORE!

United States of America (USA)
Nissan Qashqai
May 11, 2022

Pros: Nothing. The service at Madrid airport, a major rental location, was just awful. Nobody at the office, except for indication to go directly to the garage. There was there just one (very ineffective) agent and a line of customers. She refused to provide a paper copy of the contract with details of the rental despite charging my credit card with some 100 Euros in gasoline charges and a 1,400 Euros in a security fee. Instead, she gave me an unreadable paper filled with legalese.

Cons: Most prominently, the fact that they have not yet refunded and credited my MasterCard the security fee of 1,400 Euros, despite the fact that I returned the car in mint condition some four days ago. This appears to be fraudulent to me. Will seek remedies.

Lithuania
Seat Leon
May 10, 2022

Pros: Price. Offered better car than expected.

Cons: Extremely slow service, rude workers, no order at all. Better to pay extra for normal service. Car is not maintained, no floor matts, no oil in the engine.

Turkey
Toyota C-HR
May 9, 2022

Pros: Pick up service employee was good.

Cons: First of all, I rented Hybit SUV but they gave me Hybit Sedan They really do not like discovery cars customers They forgot paid baby seat and ı waited around 1.5 hours They did not present the car just they gave the key. I checked but when drop off they wanted me to pay for some damage that don't belong to me and i proved it because i showed the photos when i picked up. Later they agreed with me. Deporsit is huge money for car rent .please a support to turn my 1400 + 89 (gas tank) deposit.

United States of America (USA)
Ford Fiesta
May 7, 2022

Pros: Relatively quick and efficient rental and return. Clean nice car.

Cons: Made us wait until requested time to begin rental. Did not provide border crossing surcharge amount during reservation.

United Kingdom
Range Rover Evoque
May 4, 2022

Pros: Sabrina was extremely helpful and friendly, just the sort of welcome needed after a long time travelling. The cars are good quality and well maintained. It is very convenient collecting at dropping off at the main terminal

Colombia
Range Rover Evoque
May 2, 2022

Cons: En carro siempre marco que había que hacerle cambio de aceite, lo que hizo que nos sintiéramos inseguros durante nuestro viaje

Spain
Fiat 500
April 30, 2022

Pros: Nada! cola inmensa.precios trampa.1'100£de caución con seguro a todo riesgo contratado.el peor servicio nunca visto.

United States of America (USA)
Ford Fiesta
April 30, 2022

Pros: Fast, efficient service. Car was in great condition with low mileage

Cons: Nothing

Hungary
Ford Fiesta
April 29, 2022

Pros: Condition of the car

Cons: Extremely slow processing

France
Seat Leon
April 27, 2022

Pros: Car in good condition, pick-up in the airport

Cons: Scratches not mentioned before taking the car, hopefully I had taken some pictures and I was not charged

United States of America (USA)
Ford Fiesta
April 26, 2022

Pros: Easy to reach, affordable and friendly service.

Switzerland
Fiat 500
April 24, 2022

Cons: Friendliness of staff at pickup desk. English skills should be more efficient and smartphone shouldn’t be used while serving a customer on the front desk! Cautions should be returned at time of drop-off and not 30 days after!

United Kingdom
Ford Fiesta
April 22, 2022

Pros: Nothing

Cons: It was terrible

United Kingdom
Seat Leon
April 17, 2022

Pros: Easy check in

Cons: Having to park the car myself was a real problem as very difficult to find

Poland
Ford Fiesta
April 13, 2022

Pros: Car was new, no problems at pick up, or drop off of the car.

Cons: Additional “fuel” deposit, we got to know about at the desk when picking up car.

United States of America (USA)
Toyota C-HR
April 12, 2022

Pros: It is quick and easy process.

Cons: To have information in advance that the office is inside of the terminal and the place of picking up the keys are outside, when you have luggages is not easy to go back and forth, i needed to wait an hour for picking up the car to avoid extra charge (i arrived earlier)

United States of America (USA)
Ford Fiesta
April 12, 2022

Pros: fast

Cons: the deposit

United Kingdom
Toyota C-HR
April 8, 2022

Pros: The car was not washed outside and clean from the inside even there was not raining days

Cons: They charged already 7 £ but at the time of pickup they charge 85£ more

United Kingdom
Seat Leon STW
April 6, 2022

Pros: I got a car....

Cons: At this stage nothing extremely poor customer service when you raise a problem...poor response times and unhelpful

United States of America (USA)
Ford Fiesta
April 3, 2022

Pros: Nothing

Cons: Never got yhe service

United States of America (USA)
Opel Mokka
March 31, 2022

Pros: They were helpful and friendly with picking up the car.

Cons: They tried to get me to buy things I didn't need. Also, it was not clear when dropping off the car that I could just hand over the keys so I waited in a long line that I didn't need to do. If this would have been displayed somewhere, it would have been easier.

United Kingdom
Ford Fiesta
March 24, 2022

Pros: Straight-forward pick-up and very east drop-off. Fast refund on both the petrol deposit and the excess insurance block on my card

Cons: Nothing

Israel
Toyota C-HR
March 15, 2022

Cons: i ordered the car Toyota C-HR or similar. i came and there was Toyota C-HR but he gave us NETO . hE HAD THE Toyota C-HR but he said that we had to paid 5 euros for each day to get the car that we ordered that it is not right . Reuven

United States of America (USA)
Opel Mokka
March 10, 2022

Pros: fast

Cons: everything was fine

United Kingdom
Seat Leon
March 1, 2022

Pros: Good car with the lowest price I've ever seen

Cons: There were couple of missing/ malfunction items in the car

Spain
Fiat 500
February 20, 2022

Cons: Arencion al cliente

Greece
Ford Fiesta
February 17, 2022

Pros: Great representatives!

Spain
Seat Leon
February 11, 2022

Pros: Conveniently located

Cons: Lack of professionalism and respect when dealing with their customers.

United States of America (USA)
Ford Fiesta
January 16, 2022

Pros: The gentlaman who issued me the car was very professional. The lady who helped me dropping off the car was very kind to my situation. The car was very fuel efficient and clean.

Cons: The ridiculous policy of not extending a reservation, and the absolutely rude man who works at the Valencia Airport office who lacks professionalism, and should be fired immediately.

Brazil
Toyota C-HR
December 30, 2021

Cons: The car had a damage before I got It, but even they knowing that, they asked me for a picture of the damage.

Greece
Skoda Fabia
December 22, 2021

Pros: Price

Cons: Even it wasn’t the mini category this car had small horsepower . Difficult to drive uphill roads . Consumes a lot of gasoline. It did not have an extra wheel. In case the tire bursts you have to wait for roadside assistance to bring you one . Therefore if you have a flight you will probably lose it .

Spain
Seat Leon
December 20, 2021

Cons: They charged me for something that they should not. Notwithsatnding that I was right and Discover Car detected it, issue still is not solved and they charged me 40 euro.

United Arab Emirates
Opel Mokka
December 12, 2021

Pros: Drop off was quick and easy

Cons: Staff was not friendly Unclear info given by discover cars difficult to find recordgo kiosk as they had noone in terminal only in parking area

Canada
Opel Mokka
November 30, 2021

Pros: Cheap price.

Cons: The car was dirty and not disinfected!!!

Turkey
Toyota C-HR
November 27, 2021

Pros: Arabanın temizliği ve konforu çok iyi.

Cons: Arabayı teslim almak için 2 saat bekledik. Barselona'da hırsızlar arabanın camını kırıp çantalarımızı çaldılar. Polis tutanağını görevlilere teslim ettik. ve bize herhangi bir ücret tahsil edilmeyeceği söylendi. Ama arabayı teslim ettikten iki gün sonra 264 euro tahsil edildi. Üç kez mail atmama rağmen hiç bir şekilde cevap vermiyorlar. Discvercars'ı tavsiye ediyorum. Recordgo firmasından araç kiralarken herhangi bir konuda size yardımcı olmayacaklarını göz önünde bulundurun.

United Kingdom
Skoda Fabia
November 11, 2021

Cons: Got over 1.5 hours to get server to get car Told me I wouldn't get my despise back for 44 days so I had no choice but pay the full insurance

United Kingdom
Skoda Fabia
November 5, 2021

Pros: nothing

Cons: they cancelled my booking

Switzerland
Seat Leon
November 5, 2021

Pros: The Service Agent during pick up was extremely nice and friendly. He took time to explain everything. The Process was very smooth and easy, almost suspicious :). Drop Off was also smooth and uncomplicated. Great experience.

Cons: In general, nothing to claim. Only small thing is the car was from my point of view not in a perfect condition. During our journey we always got one annoying warning on the display and sometimes we had some strange noises. But nothing serious or security-relevant.

Ireland
Toyota C-HR
November 3, 2021

Pros: Checked car on completion

Cons: Nothing

United Kingdom
Ford Fiesta
November 3, 2021

Cons: took over an hour to be served on collection despite being next in the queue for almost 45 mins while 2 people were working on the desk

United States of America (USA)
Nissan Qashqai
October 20, 2021

Cons: They gave me car (Citroen C5) all scratched and full of dents. They blamed me for causing all of it.

Spain
Fiat 500
October 18, 2021

Pros: Good price and friendly staff

Cons: Dificoult to find the way for droping the car. Carr error message not correctly explained during pick up. I was said it vas a tire presure fault, while it was the plate lamp.

Greece
Skoda Fabia
October 17, 2021

Cons: More than one hour to drop off the car . I was on time and I informed the agent that I was going to lose my flight , she didn’t care and I lost it .

United States of America (USA)
VW Caddy Maxi
August 28, 2021

Pros: There is nothing I liked about it.

Cons: It wasn’t where it said it was located. You have to have an international drivers license to rent and the people at the front desk are not helpful.

Switzerland
Seat Leon
August 25, 2021

Pros: cheaper than the competition

Cons: - shuttle from the airport was packed - the luggage fell off badly from the shuttle when the guy opened the boot and there was no question about possible damage, no work of apologies, nothing ! - the contract reported no damages to the car but in fact the car had a lot of scratches which they didn't want to report on the electronic version of the contract which they asked me to sign - they asked 7€ / day (165€) for a small platform for our kid, we finally bought one for 8€ in the supermarket

United Kingdom
Seat Leon
August 23, 2021

Pros: Efficient, they answered all my questions.

Cons: They dropped us at terminal 1 instead of terminal 4 as they still dont drop of there.

United Kingdom
Seat Leon
August 19, 2021

Pros: Record-Go were fantastic. Discover are appalling.

United Kingdom
Seat Leon
August 13, 2021

Pros: Car Quality is Good.

Cons: Very inefficient system they have for collection/return. Long queues, one of the staff whilst was on the phone probably with another customer which slowed down the whole process, they try to force you to buy the Total Comfort package. Won't be picking this company again due to the poor collection/return experience.

United Kingdom
Seat Leon
August 10, 2021

Pros: Waited for a long time to then be told price was nearly doubled, same with lots of other customers at time

Cons: Price

Israel
Toyota C-HR
July 31, 2021

Cons: We wait 2 and half hours for before receiving the car in Madrid

United States of America (USA)
Fiat 500
July 10, 2021

Pros: The condition of the car was good and the value

Cons: The waiting time was ridiculous, we waited for almost 2 hours to get our car even with a reservation. The staff wasn’t very nice, the location is in the middle of nowhere, there’s no easy access and the shuttle service is provided whenever they want, they could not care less about your needs. Also, while we were picking up the car, some woman got her purse stolen inside the facilities and again, the staff didn’t even seem surprised by the fact that there was a robbery inside the facilities.

Spain
Skoda Fabia
August 23, 2020

Cons: Lots of hidden fees! You have to be really careful not to be ripped off. Kilometres were sold to me on Discover cars as unlimited, but actually you have to go back to their office before 2000km to “check” the car before you can continue. Otherwise they charge 2€ PER KM over 2000

United Kingdom
Audi A3 Sportback S Line
August 18, 2020

Pros: Return of the car was fast and simple

Cons: They apply intense pressure sales tactics to force you to take out full insurance at the counter. They try and scare you about accidents and how unsafe the country is (completely untrue). Its a nerve wracking and holiday destroying experience after having to wait over 1 hour in line to pick up the car.

Most Popular Car Rental Deals

Madrid Airport
Mini
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
  • A/C
  • Man.
Record-go
$9.12 / per day
Madrid Airport
Mini
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
  • A/C
  • Man.
Record-go
$9.29 / per day
Madrid Airport
Mini
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
  • A/C
  • Man.
Record-go
$27.81 / per day
Madrid Airport
Mini
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
  • A/C
  • Man.
Record-go
$28.34 / per day
Madrid Airport
Standard Van
Toyota Proace or similar
Toyota Proace
  • 9
  • 1
  • 4
  • A/C
  • Man.
Record-go
$150.03 / per day
Madrid Airport
Standard Van
Toyota Proace or similar
Toyota Proace
  • 9
  • 1
  • 4
  • A/C
  • Man.
Record-go
$152.86 / per day
Madrid Airport
Standard Van
Toyota Proace or similar
Toyota Proace
  • 9
  • 1
  • 4
  • A/C
  • Man.
Record-go
$168.85 / per day
Madrid Airport
Standard Van
Toyota Proace or similar
Toyota Proace
  • 9
  • 1
  • 4
  • A/C
  • Man.
Record-go
$172.03 / per day
The above prices are only approximate and were last updated at 11:57 on 2024-06-17. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 900.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Customers not resident in EU countries are required to present the following document(s): International Driving Permit (IDP) in order to collect the car.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, local address (apartment; hotel; villa; etc.).
If the renter is not the main driver, the following coverage is mandatory: Total Comfort Cover.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit will be charged if one of the following cards is used: Debit cards.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard, Visa, Debit cards.
If the customer wishes to use American Express, Visa debit card, MasterCard debit card, he/she will be required to purchase Total Comfort Cover.
Cash is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Crossing country borders is allowed to the following countries: Andorra, France, Portugal, Gibraltar.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Mobile tablet.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 4 additional drivers.
Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Diesel vehicles are available for an additional charge of 2 EUR per day.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
Additional information
For vehicles not returned in an acceptable clean condition, an additional charge of 95 EUR will apply.
A damage administration fee of 50 EUR will apply in the event of an accident or damage to the car.
An administrative fee of 40 EUR will be charged for each request received from the traffic police.
Rental period
The maximum rental period per agreement is 60 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
During holidays, service outside of business hours is not available.
Service outside of business hours is available by request and for an additional charge of 40 EUR.
In order to have service out of hours, the renter must provide the following information: Flight number.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 360 minutes.
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.
The grace period will be honored only during business hours.

Pick-up & Drop-off
Mon:  07:00 - 23:00
Tue:  07:00 - 23:00
Wed:  07:00 - 23:00
Thu:  07:00 - 23:00
Fri:  07:00 - 23:00
Sat:  07:00 - 23:00
Sun:  07:00 - 23:00

Top Suppliers at Madrid Airport

Enterprise
Very good 8.6 / 61 reviews
+34912750995
Madrid-Barajas Adolfo Suarez Airport, 28042 Madrid
$17 - $193
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
SIXT
Very good 8.6 / 35 reviews
+34871180192
Terminal 1 & 4, 28042 Madrid
$38 - $210
Working hours
Mon:00:00-01:00; 06:00-23:59
Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
Thu:00:00-01:00; 06:00-23:59
Fri:00:00-01:00; 06:00-23:59
Sat:00:00-01:00; 06:00-23:59
Sun:00:00-01:00; 06:00-23:59
Europcar
Very good 8.3 / 44 reviews
+34911505000
Aeropuerto Madrid Adolfo Suarez T1, Terminal 1, 28042 Madrid
$34 - $278
Working hours
Mon:06:59-23:59
Tue:06:59-23:59
Wed:06:59-23:59
Thu:06:59-23:59
Fri:06:59-23:59
Sat:06:59-23:59
Sun:06:59-23:59
Alamo
Very good 8.2 / 155 reviews
+34912750995
Madrid-Barajas Adolfo Suarez Airport, 28042 Madrid
$36 - $170
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Avis
Very good 8.2 / 17 reviews
+34902200162
Madrid Apt T1&T4 Service, Parking P1 & P4, Madrid, 28042, Spain
$34 - $261
Working hours
Mon:07:00-00:30
Tue:07:00-00:30
Wed:07:00-00:30
Thu:07:00-00:30
Fri:07:00-00:30
Sat:07:00-22:30
Sun:07:00-22:30
National
Very good 8.2 / 12 reviews
+34912750995
ENTERPRISE RENT A CAR, APMADRID ADOLFO SUAREZ T1-T4
$46 - $191
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Budget
Budget
Very good 8.1 / 32 reviews
+34902200162
Madrid Apt T1&T4 Service, Parking P1 & P4, Madrid, 28042, Spain
$34 - $261
Working hours
Mon:07:00-00:30
Tue:07:00-00:30
Wed:07:00-00:30
Thu:07:00-00:30
Fri:07:00-00:30
Sat:07:00-22:30
Sun:07:00-22:30
Dollar
Dollar
Very good 8.1 / 16 reviews
902305230
TERMINALS 1 AND 4
$31 - $193
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Centauro
Very good 8 / 407 reviews
+34966360360
Calle Trespaderne 17,28042 Madrid
$5 - $19
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Click&Rent
Click&Rent
Very good 8 / 61 reviews
+34971730696
Hotel Madrid Airport Suites Affiliated By Meliá, Calle De Lola Flores 4-17
$6 - $254
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Alquicoche
Good 7.9 / 20 reviews
+34912771686
Aeropuerto De Madrid Adolfo Suarez S/N
$43 - $124
Working hours
Mon:09:00-23:00
Tue:09:00-23:00
Wed:09:00-23:00
Thu:09:00-23:00
Fri:09:00-23:00
Sat:09:00-23:00
Sun:09:00-23:00
Key'n Go
Key'n Go
Good 7.9 / 5 reviews
+34918344064
Avda de la Hispanidad s/n , 28042 Madrid, Arrivals Terminal T4 RAC zone Floor -1
$31 - $33
Working hours
Mon:08:00-23:00
Tue:08:00-23:00
Wed:08:00-23:00
Thu:08:00-23:00
Fri:08:00-23:00
Sat:08:00-23:00
Sun:08:00-23:00
Firefly
Firefly
Good 7.8 / 93 reviews
+34666500437
Aeropuerto de Madrid-Barajas Adolfo Suárez, Av de la Hispanidad, Terminal 1, 28042 Madrid
$7 - $12
Working hours
Mon:08:00-23:59
Tue:08:00-23:59
Wed:08:00-23:59
Thu:08:00-23:59
Fri:08:00-23:59
Sat:08:00-23:59
Sun:08:00-23:59
Flizzr
Flizzr
Good 7.8
+34871180192
Aeropuerto, 28042 Madrid
$36 - $53
Working hours
Mon:00:00-01:00; 06:00-23:59
Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
Thu:00:00-01:00; 06:00-23:59
Fri:00:00-01:00; 06:00-23:59
Sat:00:00-01:00; 06:00-23:59
Sun:00:00-01:00; 06:00-23:59
Hertz
Good 7.7 / 32 reviews
+34902305230 / +34913937229
Av de la Hispanidad, s/n, 28042 Madrid
$36 - $304
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Thrifty
Thrifty
Good 7.7 / 14 reviews
+34913937228
Av de la Hispanidad, s/n, 28042 Madrid
$31 - $171
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Ok Mobility
Good 7.5 / 288 reviews
+34971126880
Av. de Aragón, 394, 28022 Madrid
$8 - $68
Working hours