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Alamo at Madrid Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Martha and Zaida were really kind and helpful. Deposit was sent back in 2 days. The car was totally clean, had camera and GPS. We were afraid that car renting always goes with a scam but nothing like this happened with us. They were perfectly correct.
Cons: We booked an Opel Zafira and got a Mercedes minivan, but in the end we were happy with the bigger car.
Pros: Peoples very kind
Cons: Qick service
Pros: Al dejar el coche la agente Lucía fue muy eficiente y todo fue muy rápido.
Cons: Recogida de coche tardía ya que se presentó una situación inesperada y en su página no ponen que no aceptan Revolut la cual está oficializada ya en España incluso con Iban. La chica venezolana aunque muy amable, un poco ineficiente en resolución ya que más que ayudar es la típica persona de “te entiendo” pero no te da solución. Además habían más personas quejándose y prácticamente era estresante estar allí. Tuve que usar una tarjeta de crédito americana que tenía un interés altísimo y pagué más.
Cons: Car was not available. Had to rent somewhere else. I want my money back.
Pros: Fast pick up and drop off the car.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit or debit card on a main driver's name, Passport or ID card, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), flight information.
To rent the following vehicle category(ies): Luxury, Premium, Cabrios, Special, Prestige, you must provide the following document(s) at pickup: flight information, local address (apartment; hotel; villa; etc.).
More details about self-insurance requirements are available from the car rental company's reservation office.
If no insurance option is chosen, the renter is responsible for the full value of the vehicle, passenger liability, and third party liability.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard, Visa, American Express, Visa Debit Card, MasterCard debit card.
The following payment methods are accepted: Cash.
When paying with cash, a debit/credit card issued on the main driver's name is required for security purposes.
For the following car group(s): Luxury, Premium, Fullsize, Compact Elite, Special, a credit card is required. For the Luxury, Premium, Fullsize, Compact Elite car group, a minimum of two credit cards issued on the main driver's name are required.
Diners, Discover, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required.
Crossing country borders to Andorra, Portugal, Gibraltar is free of charge. Crossing country borders is allowed to the following countries: Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Switzerland.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
It is allowed to add up to 3 additional drivers. Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
The grace period will be honored only during business hours.