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SIXT at Madrid Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Super smooth, no hassle
Cons: Did not have contract, paperwork during rental period
Pros: Hidden Fees
Cons: Hidden Fees
Pros: Freindly service
Cons: The agent lied to me. He tried to charge me 100 Euros more than I agreed to, as per my contract. I was charged extra after returning the car, with no explanation.
Pros: Very easy to found. And car pick up just 2 mn walk from terminal office
Cons: My plane was late 3 hours from New York...and they say since it was MY FAULT of beeing late, they did not have the car they have hold for me (i believe that if I was not cancelling within 48h...the rental was due, meaning that if I was not picking up the car, I will have been charged the rental !). I believe you ask for the flight jumber when we book, and.so they should know in case the customer does not come on time and the plane is delayed (easy to know with internet). They NEVER my car !
Pros: They were professional and the car was great
Cons: The store is a little difficult to find. It's tiny. When we dropped off, they did not check the car. Just told us to leave it. That's a little scary.
Pros: Pickup was easy but I was not happy with the drop off. They supposedly will charge me for a chip in the windshield.
Cons: Please see above.
Pros: The staff was friendly and helpfull
Cons: I left my sunglasses in the car and they never showed up in the lost and found. I would have liked to have had them returned.
Pros: They were prepared for my coming and all went fast
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Switzerland, United Kingdom, EU.
All non-EU residents staying in the EU for longer than 6 months must present a driving licence from an EU country.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
Learner's permits are not accepted; a full driver's license is required.
Only physical driver's licenses are accepted (not digital versions).
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Ski rack, Snow chains, then an additional amount of deposit will be held on their credit card.
The following credit cards issued on the main driver's name are accepted: American Express, Diners, JCB, Discover, Airplus, MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom, Gibraltar, San Marino.
crossing country borders is forbidden for certain car groups.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Diesel vehicles are available only by request upon arrival.
Diesel vehicles are available for an additional charge.