Centauro at Madrid Airport

Pros: Very quick and efficient pick up and drop off. Friendly staff. Car in very good condition

Pros: No burocracy

Cons: Its a good service. The Shuttle service its a litle slow

Pros: Car at least could be washed before giving to people

Cons: Dirty car

Pros: La macchina era nuiva

Cons: Il fatto che anche essendo la prima ad aspettare la navetta,non mi hanno fatto salire,l'autista non si è fatto rispettare.

Pros: It was easy to bring back the car.

Cons: It was the third car that I got. The first was so dirty, that one could hardly see through the window, the second, well it was even no present at the parking lot, so I got a car from the third attempt, which took me more than an hour.

Pros: Bad, no 24h shuttlebus service, not reachable by phone only the hear office which refers to the local agent..

Cons: Personeel didn’t care about customers

Pros: I got a new car.

Cons: I got a new car.

Pros: They are efficient and they provided me with a brand new car.

Cons: The bus to the airport took a little bit longer this time to arrive.

Pros: The personnel and the value for the money.

Cons: The car I got lacks of rear camera. I think that's not a luxury, it's a must now.

Pros: Very efficient, client friendly and helpful employees.

Cons: My Corean car (KIA) did not have parking sensors. I could not imagina that one would buy a Corean car without full options ?!?!?

Pros: Goid service

Cons: Fuel Deposit SAS wirhdrawn from my account not reserved

Pros: Very helpful and easy. Not pushy.

Pros: Nothing, there was literally no service.

Cons: Car was not ready 1,5 hours after planned pick up time. Urging representatitves in the office to move it was met with smirks and wuestions along the line of "what would you like me to do?" I don't know, maybe provide me with the car I booked?

Pros: Agents were friendly and relatively fast

Cons: The office is away from the airport and we had to wait too long to get the shuttle

Pros: Perfect experience in every way, from the airport shuttle to the car pick up to the car return

Cons: Nothing to complain about it

Pros: Very good service to find a low cost vehicle rental option to explore Spain. Prices were not the lowest but still on the lower end of the cost scale. Car was in good condition and paperwork and admin was good. Staff were friendly and efficient and spoke English

Cons: The pick up location is quite far from airport but a courtesy bus was available for transfers There were not enough staff to handle rentals or returns. The que ticket machine was out of order so customers were bundling and pushing in.

Pros: быстрое оформление.

Cons: Модель машины не соответствовала заявленной - увеличенный расход топлива. Машина царапанная очень сильно. После окончания и сдачи авто, кампания пыталась взять деньги за полный бак бензина, при том, что он был заполнен на 3/4.

Pros: Nice car, very efficient at check in and check out.

Pros: They gave me a vehicle with GPS, which I wasn't expecting. However they told me the insurance I purchased with discover cars would not cover roadside assistance, which I thought was covered, so I had to buy additional insurance from them.

Cons: The car was rented to me with very low level of Adblue, which caused additional cost driving stress as they had not explained anything about. I think it should have been topped off by the agency. They also charged me a fuel cost for 65% full tank even though it was closer to 80% full when I returned it.

Pros: They allowed me to drop off car near the airport

Pros: Fairly efficient

Cons: Trying to sell me more insurance

Pros: Friendly and politely

Cons: Nil

Pros: Price and gas consumption of the car.

Cons: The USB port didn't work so I was unable to connect my phone and use Android Auto.

Pros: Nothing

Cons: They closed before 23h I ended up losing the car because my flight got delayed and I got there 5 minutes before 23h no one was there or picked up the phone. I ended up renting one with sixt and it was a much better experience overall, from location to service and price.

Pros: Fast pick up and drop off, renting same car model as booked, car in great conditions

Pros: They are ready to help and fun to talk with Not pushy with trying to get you upgrades and insurance Very accepting Great team

Cons: Bathroom is way in the back

Pros: One tire was low on air ;(

Cons: Cars needs to have tires checked especially with the changing weather hot to cold.

Pros: Once we arrived at the desk service was in English very helpful and professional.

Cons: The transfer did not come according to schedule. We waited trough 3 scheduled pick ups and no transfer. The car was vacuumed but extremely dirty outside and the wiper blades front and back of the vehicle was not suitable for driving.

Pros: Quick

Cons: Staff a bit rude on arrival and gave us a car with lot of cosmetic damage

Pros: The car was very clean

Cons: The agents were rude and pushy about the insurance coverage. They also added a charge for fuel to be refunded if car returned with same fuel amount. Typically, this should not be charged unless not returned full. The drop-off was not well signed. There were also car parts in the vehicle that was taking up luggage space, but they said it had to remain with the car, so we had to upgrade the car size ...

Pros: the agents had a good grasp of English; our Spanish was not so good. They were very attentive to our predicament when we had to come back to retrieve an item left in the car.

Cons: a little slow, but not really a problem.

Cons: Only when I arrived at the agency they told me about the 1500$ deposit(which you only get it back up to 12 days after end of rental), or if I don't want to give deposit I pay 25$ per day for an additional insurance. It should have been communicated before renting. The car broke down, it was bad. The support service was slow to call back, and to send someone to tow it.

Cons: Auto nav aprīkots ar signalizāciju un nav pasargāts no laupītāju uzbrukuma

Pros: Excellent service at the counter during pickup and drop-off

Pros: All inclusive

Cons: This may not be Centauro issue but the Web partner, but the marketing comprehensive vehicle insurance was misleading as additional Centauro insurance was required.

Pros: Not too much

Cons: -update/warning light came on shortly after rental, thus stress and wasted time/emails -poor instructions to find turn in location at Atocha in Madrid -limited locations to seek assistance if needed -marginally acceptable vehicle overall condition

Pros: Centauro was a cheaper option. They are not at the terminal, you need to take a shuttle bus. It goes every 15-20 minutes. Once at the office everything went rather quickly. The return was also quick. All in all it was rather good experience.

Cons: It was difficult to find the shuttle bus stop. It would have been easier with the map! The car we booked was a stationary wagon model but we got a compact SUV. They simply have no SW at all (but advertise via rentalcar.com as they do). When returning the car make sure you have extra time, we waiting for the shuttle bus about 20 minutes (the ride to the terminal is about 5). minutes)

Pros: Dropoff was a breeze

Cons: Because of a booking error we had the wrong pickup and dropoff time. We could not change the pickup and dropoff time with the agent, and were instructed to do so on the website. It was a total hassle and we were unable to correct the dropoff time, so we had to hurry home from our trip, almost missing the dropoff time. The fees we were quoted online to extend the rental were ridiculous (hundreds of euros for a few hours extension.)

Cons: There is no flexibility in pick up time. We arrived from airport 2 hours earlier and they would not release car without first paying double the amount. Also wanted to charge more for an automatic shift. Ended having to take a manual transmission. They were trying to nickel dime you.

Pros: Customer officer was fast and efficient in his explanation.

Cons: A bit far from airport and the shuttle did not wait.

Pros: They were efficient and had good cars.

Cons: I thought they were located right in the Madrid airport. It took me a little while to realize they were not and to get ahold of their free shuttle service

Pros: Good car.

Cons: Got charged leaving because they forgot to charge us the full amount when we first took the car. That was their mistake and I don't believe we should have paid the extra $100.

Pros: apart form the friendly lady that helped me, not much

Cons: I paid twice for the all risk insurance. 1) through Discover Cars 2) to Centauro

Cons: The deposit was very high

Pros: The ladies at the desk explained everything very very well! We were very happy

Cons: Nothing - it was all very good

Pros: I haven't been asked for any additional charges.

Cons: It's not at the airport. You need to take a shuttle bus which hasn't got so often routes. Every 30 minutes.

Pros: Be respectful, and learn CUSTOMER SERVICE

Cons: HORRIBLE CUSTOMER SERVICE AT THE COUNTER. FHE WORSE I HAVE HAD IN ANY CAR RENTAL

Pros: good clean car including gps

Cons: only the garage in Madrid was very tide and it was not easy to manipulate with the car

Pros: Good service of car and tecnology

Cons: Not Hybrid

Pros: I couldn't use their services due to the problem with the insurance that you sell me

Pros: Good car. No hassle about insurances.

Cons: In efficiency at the rental counter. So long waiting time standing in a queue to pick up car.

Pros: Nice and professional staff. Hustle free rental.

Cons: Bit of a wait when picking up the car

Cons: They could not solve the issue with the radio system and I had to return the car. They cannot offer one day full insurance. 3 days minimum which would be 60€ and the rent for just 1 day I needed the car was 25€

Pros: Price was okay for the rental period.

Cons: It took over 30 minutes with stops to get to the rental office from the airport. The parking garage where the car was kept had such narrow turns that you had to do 10 point turns not to scrape the car getting out. The interior was dirty. There was no windshield washer fluid in the wipers. The 'full' tank of gas was at the full mark, but was not topped off. The back of one of the rear view mirrors was missing.

Pros: the agent was absolutely helpful when dropping the car, when I was late for the shuttle!

Pros: Nothing special

Cons: Waiting because there was just one employee doing the job for four employees

Pros: I really liked that the car was pretty much brand new: only 700 KM in.

Cons: I usually don’t complain about staffing, however this place was able to exhaust my patience: it took 2 hours from the time I got into the hotel until the time I drove off the place with the rental. The staff was not efficient, not knowledgeable and sometimes rude. Took me almost one hour to be able to talk to the agent. There were not able to provide the car seat as per the reservation; had to wait 1/2 hour for them to provide the proper one. They charge 1000 EUROS OF DEPOSIT.

Cons: They still didn't return me 1050 EUR deposit that they have withdrawn.

Pros: Reliable,fast and efficient service. Great attention by all the personnel.

Cons: Over all, very good!.

Pros: Horrible. They were completely indifferent to my paperwork showing the terms I was renting the car under, and just kept saying that Discovercar had the wrong terms and they didn't have to honor them, and charged me more than I agreed to.

Cons: Everything. Again, they were completely indifferent to my situation and told me I had to deal with a third party booking agency but that it wasn't their problem.

Pros: Very friendly popele