Goldcar at Madrid Airport

Pros: The agent sold us insurance one more time.

Cons: /

Cons: The car was an ex-Europcar and was damaged on most panels.

Pros: Low price

Cons: Pushy agent, insisted that we should pay for extra insurance

Pros: I have used them for several times and this time I have been downgraded on my car choice from Skoda kodiak to seat ateca. Very pooooor

Pros: Everything was very efficient and the arrangements worked perfectly. The car was very good (Citroen CX4).

Cons: It would have been very helpful to have a map of the location in the airport - especially the rental car areas and how to get in and out. Returning the car was worrying because we were not sure how well we could find the right place with all the roads around terminal 1.

Pros: The car did not fall apart

Cons: The agent who processed our check-in gave us incorrect directions to the car's location, sending us on a 30-minute detour all around the airport car park. The car itself was very badly damaged, with about 80K kms on the clock, and with a highly suspect gearbox that did not engaged. The agent who processed the return of the car ignored us for quite some time and chatted to his colleagues instead of dealing with us, - even though we told him we were in a rush and had a flight to catch.

Pros: nothing. awful service both picking up the car and returning it

Cons: poor service, rudeness, not helpful, overall the experience was very bad

Pros: Friendly helpful agent. Easy and quick to collect car from airport

Cons: I didn’t like the car but the service provided was good

Pros: Friendly and helpful pickup agent despite the frustration of not being able to put reservation on Revolut (which is a full bank with visa and mastercard)

Cons: At checkout there was a discussion about a slight blemish on one of the rearview mirrors that definitely was not from me. But as the pickup was in the garage, it was not visible then. In the end it was ok though.

Pros: Nothing, it was the worst service Iv ever had in my life. The staff were rude, the communication was none existent and they just kept making more and more rules up as I went along. I wasted nearly a whole day at the airport trying to sort a car and still could get one.

Cons: Everything. From start to finish this company was useless, they have zero care for you as a customer.

Pros: Drop off

Cons: Pick up staff - Rita

Pros: Nothing

Cons: Rude counter staff Tried to upsell insurance which I had already bought Did not provide the class of car booked Asked for documentation I’ve never had to produce before Tried to charge me for pre-existing damage to the car

Cons: They made the pickup procedure harder by forcing to pay for additional insurance. I did not pay since I already had payed to.

Pros: The agent Svilliva was very helpful. I have used Goldcar a number of times so it is on record what I lke

Cons: The car must not have been properly serviced as lights came on for low tyre pressure and for low coolant. I checked both which were ok so there was obviously some fault

Pros: All of the above

Cons: Nothing

Pros: Very fast service

Cons: Was not fully cleaned inside

Cons: The staff were rude and tried their best to extort more money out, even threatening to not give us the car if we didn't take out the full insurance product.

Cons: Scammers, plain and simple. In the most disgusting way.

Pros: The guy in the garage area who helped check the car over with the additional marks I found on the car. He reminded me to bring the car back full of fuel as the costs were silly if I did not. He was helpful and polite. Unlike the representative at the airport desk.

Cons: The rental car representative tried to charge me an extortionate fee addition for insurance. When I explained I had full cover already, she told me I was wrong, and have to pay extra to get the car. I showed her my email saying I was fully covered then she said it was a lie because of how cheap it was. I actually called the help number on the email to confirm I was fully insured and was told I was and handed the phone to the representative who then was arguing with the person from discover cars.

Pros: The first time the voucher value given by discover cars was 90 euros less than what I had to pay. VAT and other charges were not included // in 25 years I probably never had a worse car than the one given to us. Seemed as if somebody drove through a haling storm

Pros: Me engañaron para pagar un producto que yo no queria

Cons: Amagles, sibilinos, y jineteros... Engañadores

Pros: Easy to deal with

Cons: He convinced me to upgrade the car which really I didn't need

Pros: Desk representative was lovely

Cons: Car in bad condition, the costumer service line never picked up when the tyre went flat.

Pros: Quality & good price

Cons: As far as I know, I like everythink

Pros: Accessibility of the rental office.

Cons: The cars are dirty, the person in front office is badly informing the clients about the driving conditions and legal requirements for driving in Madrid center, they should better inform the customers about the rental.

Pros: Nothing

Cons: All of them were bad

Pros: Nothing

Cons: Customer service

Cons: Fuel deposit 154 euro.. it must be refunded in one hour right after returning a car. That is what she at a desk told me to make sure. But still I am waiting for. This is very unpleasant process. I called the service center and Andrea who responded me explained you completed the refund process but it takes because my bank is from abroad. But..... didnt you know I am from abroad??

Pros: Really good

Cons: We’re quick to do all paperwork ans we’re really friendly

Pros: Very reasonable pricing

Cons: It took too long to find you desk and return the car

Pros: Good car, easy pick up.

Cons: Claiming the car was in an accident when it wasn't; trying to extract money for damage that was not present when we returned the car.

Pros: I got whatever I was paying for

Cons: the clerk at the rental desk was a little more "pushy" than needed. I am a frequent renter, and know the rules, but It took a 15-20 minutes discussion when they accepted that I did not need the additional coverage they offered. :)

Pros: Great service friendly staff, car was good.

Cons: Only issue is that the tyre pressures are obviously not checked often as I had to fill them up myself as the warning light came on during my trip

Pros: That they kind a did provide a car and was kind at least.

Cons: They provided electric car but with no options to charge it from charge networks in the country which was a big problem. So I returned the car, but they was not able to give any gasoline car in exhange for this electric. I had to rent car from another company right at the airport desk which is quite expensive.

Pros: The car was great

Cons: Appalling customer service led by a team of thiefs

Pros: Friendly helpful staff

Cons: A little slow in returning the deposit.

Pros: Return

Cons: Still have not refunded my full deposit despite return being signed off. Rude customer service at pick up and not transparent costings Madrid airport tax wasn’t clear…I understood the environment tax.

Pros: Precio y facilidad del alquiler

Cons: Servicio post- venta y reclamaciones

Pros: Helpful staff

Cons: Nothing

Pros: Everything was fairly straight forward.

Cons: Being told I need to pay taxes when I went to pick up the car. I think this should be included when you are making the payment for the car rental online.

Cons: Não peguei o carro pois só na hora avisaram que precisaria de carta internacional.

Pros: no issue with the car

Cons: At picking up, the agent pushed me 3 times in a quite offensive way to buy their insurance , even if i already had one bought by discovercars. He told me they wouldnt give me money back. Well, i received them 2 days after i dropped off the car

Pros: One person on the desk on a Saturday morning at a major international airport...really !!! Guy that eventually served us looked fed-up and quite rude. Told him we had already spoken to Goldcar main office to explain our situation and that they had put instruction notes on the system for him to read......he told us there was nothing !! He then went on to totally confuse us by saying that because our card was in English pounds he would have to charge us €54 extra each way ?????

Cons: Almost everything !!! Guy on the desk on tuesday evening (Daniel) when we returned the car was great..very helpful, polite and courteous. Unlike the first guy (Eduardo/ Edward ?) who was none of these....as mentioned above.

Pros: They would not accept discovery cars deal

Cons: Instead of charging me £75 they charged £175

Pros: Car was nice

Cons: Feel ripped off

Pros: goed geregeld

Cons: dat er maar 1 persoon aan de balie in madrid zat en het heeft 45 min geduurd voor we aan de beurt waren!

Cons: Not so much Discover Cars but very pushy salesperson on rental desk - really tried hard to sell us extra insurance even though we had already purchased full insurance

Pros: Nothing

Cons: Nothing

Cons: Car was completely battered and dented. It had no rear parcel shelf so all our bags in the boot were exposed to anybody, leaving us nervous about security for our entire holiday. We asked if we could have a same car replacement, the answer was no. We were offered a bigger car but we would have to pay the extra. We were offered a smaller car but were not offered a discount. Just took the original car and just tried to reduce our risk as best as we could. Non unlimited miles also gave extra cost.

Pros: Try to ay game with the international driving license !

Cons: I had to perferm the oil change of the car 500 km after departure ! Contact them several time customer service via email and phone...and no answer or "wage" answer. Wanted me.to make an extra 250 kg to go at their location !!! I was going to pay for.fuel, toll, km on th car and my time for a job they did not perform !!!

Pros: Clear explanation of options, inexpensive upgrade.

Cons: Car had a taillight bulb not functional.

Pros: Quick service and customer attendance.

Cons: Extra unexpected charges when pick up.

Pros: Nothing

Cons: I was denied a rental at the arrival. The agent stated that the absence of international lisence prevented her from lending me a car. I went across the hall to Hertz and they didn’t have the same qualms. I’ve traveled all over the world and never was I questioned about international license which is nothing more that a simple translation to an existing license.

Pros: Nice new and clean car. Lucky I guess.

Cons: Very tricky with the car insurance, charging a lot more. l have not yet received my deposit (152EU). I returned the car with a full tank over a week ago.

Cons: I don't like the policy of returning the car without filling it. Not only the charge of 21€ but I did not use the amount of gasoline which was charged after. The price would have been near 3€ per liter instead of the 1.25 or so at the gasolinera. Let me have the option of which way to return the vehicle.

Pros: Bad service

Cons: Bad service

Pros: Nothing! They were horrible. Had to take a bus to the other terminal. It took an hour to see an agent, even though there werr only two people in front of me. The car was awful did not have Anti Lock Brakes.

Cons: Everything!

Cons: No amex acceptance. Had to buy expensive coverage

Cons: Very rude woman in the airport counter

Pros: Car brake fluid light went on after first day.

Cons: We called customer service and they told us to buy break fluidb and put it in the car ourselves!!! We tried to find and autoshop and everything would take 2 hours. This all on our own. We had to then look at YouTube videos to try to figure out what kind of break fluid and where to do it. We were not near the location where we rented it so we had no other choice. Goldstar didn't offer to give us another car at the closest location Whiich would have been a 20 mins drive.