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Goldcar at Madrid Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Não peguei o carro pois só na hora avisaram que precisaria de carta internacional.
Pros: no issue with the car
Cons: At picking up, the agent pushed me 3 times in a quite offensive way to buy their insurance , even if i already had one bought by discovercars. He told me they wouldnt give me money back. Well, i received them 2 days after i dropped off the car
Pros: One person on the desk on a Saturday morning at a major international airport...really !!! Guy that eventually served us looked fed-up and quite rude. Told him we had already spoken to Goldcar main office to explain our situation and that they had put instruction notes on the system for him to read......he told us there was nothing !! He then went on to totally confuse us by saying that because our card was in English pounds he would have to charge us €54 extra each way ?????
Cons: Almost everything !!! Guy on the desk on tuesday evening (Daniel) when we returned the car was great..very helpful, polite and courteous. Unlike the first guy (Eduardo/ Edward ?) who was none of these....as mentioned above.
Pros: They would not accept discovery cars deal
Cons: Instead of charging me £75 they charged £175
Pros: Car was nice
Cons: Feel ripped off
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
The following surcharges may apply: Environmental Contribution fee, Carbon Emissions Fee.
Mileage is limited in Madrid, Barcelona.
For rentals lasting 1 to 3 days, mileage is limited to 350 km per day.
For rentals lasting 4 to 6 days, mileage is limited to 250 km per day.
For rentals lasting 7 to 14 days, mileage is limited to 150 km per day.
For rentals of 15 days or more, mileage is limited to 100 km per day.
Mileage is limited, there will be a surcharge for each additional km. To access unlimited mileage, the customer can purchase an Additional Mileage option for an extra fee. The amount of this fee depends on the vehicle group.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card. If the customer takes the following extra equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.
The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver's full first and last name must be on the credit card without abbreviations.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Moving the car from one island to another is forbidden.
From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Santander, Oviedo, Barcelona, Reus, Gerona, Pamplona. From Spain, only travel to Portugal, Gibraltar is allowed, when the vehicle has been picked up at any of the following offices: Granada, Sevilla, Malaga, Almeria, Jerez, Sancti Petri.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Gibraltar.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Optional extras are subject to the following additional charge(s): Premium Location surcharge, Airport Surcharge.
Delivery/collection service is not provided.
Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
In order to have service out of hours, the renter must provide the following information: Flight number.
Pick up outside of business hours is not available in Reus Airport. Service outside of business hours is not available from 23:01 to 06:59.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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