Car Rental – Search, Compare, and Save up to 70%!
Enterprise at Madrid Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The individual agents were professional, although their courtesy couldn't compensate for all the problems with the car.
Cons: NIGHTMARE CAR RENTAL with Enterprise!!! We discovered a crack in the windshield of our car the first day, that grew by the hour. Had to exchange that car for another, and that one's a.c. malfunctioned after 2 hrs.! Took that car to yet another Enterprise office, and had to refuse a replacement car also with a cracked windshield! Being charged for the windshield of the first car, even though we had coverage through Discover Cars. BEWARE!!! Go somewhere else!!! Spent third of our vacation on this!
Pros: Dropping off the car process quality
Cons: Picking up the car process quality
Cons: The team
Pros: The service seemed like they were hand picked and were all helpful, professional and understanding! Congrats to your entire service team!!!…..especially Daniel.
Pros: Timely and informative
Cons: Rushed going over details of the car. Should have been more thourough
Cons: I’ve sent emails about this and filled in this questionnaire already. Enterprise didn’t honour my agreement I had with discovery. Would really appreciate if someone could reply to me.
Pros: Very professional
Pros: Quick, friendly and knowledgable