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Europcar at Madrid Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: Click Rent car rental went wrong. Europcar pricing nearly double. So, how can we be happy with Discover Cars?
Pros: I liked that it was really straight forward and that they spoke english
Pros: Friendly and fast forward
Cons: No floormates in the car, car was little bit dirty inside from the previous one, outside still flies in the front and little mud around the car. Found many more scratches then provided on the paper work. He added at just 3 issues, so I took pictures. At the end they send the email stated with no new issues. So lets see what comes, usually they wait more then 1 month and come up with they found more dents or something, let will see
Pros: Our flight was late and the agent waited for us and was very kind and efficient. On the drop off the agents were very helpful. Thank you!
Cons: Nothing
Pros: The agent quickly found an equivalent car for us in terminal 4.
Cons: Although we arrived by international flight to terminal 4, the car was prepared in terminal 1. So it took extra time to get a replacement.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For rentals of 3–27 days, mileage is unlimited.
For rentals of 28 days or more, mileage is limited to 200 km per day.
Details are available at the car rental company's reservation office.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
The driver license must have been issued by authorized authorities at least 12 month(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express, Diners. For the Standard, Premium, Fullsize car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Information on the exact fee amount is available by request.
Only the following car categories may be driven from Spain-Mainland to Italy: Economy, Compact, Intermediate.
Crossing country borders is forbidden to the following countries: Armenia, Azerbaijan, Belarus, Bulgaria, Czech Republic, Estonia, Georgia, Hungary, Kazakhstan, Latvia, Lithuania, Moldova, Poland, Romania, Russia, Ukraine, United Kingdom.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Diesel vehicles are available for an additional charge. Details are available from the car rental company's reservation office.
Winter tires are not mandatory in Spain.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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