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NUCarrentals at Los Angeles Airport
5400 West Century Boulevard, Los Angeles
001 3 106 659 025 / 001 8 888 658 950 / 001 818 797 7247 (text only)
Pick-up instructions
NU Car Rentals service is provided in cooperation with FastTrack Rent A Car. For airport shuttle go upstairs to the departure level then exit to the Red Zone Hotel and Off Airport Parking shuttle area. Board the Westin LAX shuttle which will bring you to our location in the Lobby of the Westin Hotel at 5400 West Century Blvd in Los Angeles CA 90045. Should you have any questions or need assistance, please call 001 3 106 659 025 or 001 8 888 658 950.Text for Shuttle 818-787-7247
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:
08:00-18:00
Tue:
08:00-18:00
Wed:
08:00-18:00
Thu:
08:00-18:00
Fri:
08:00-18:00
Sat:
08:00-17:00
Sun:
08:00-17:00
Key box
No
Customer Ratings and Latest Reviews
Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
JM
New Zealand
Chevrolet Spark
6/9/24
Cons: Hidden charges Incorrect pickup location Bad shuttle pickup No phone number callable Couldn’t exit building carpark
BL
Canada
Nissan Altima
3/29/24
Pros: Rude and unprofessional female named Diana at the front desk. Worst customer service I've ever experienced.
Cons: No car was provided for my reservation. Offered to provide one if I paid $150 extra dollars.
RM
Canada
Hyundai Accent
3/12/24
Cons: The emailed address for pick up changed and. I one told us so it sucked taking the wrong shuttle then needing to take a cab to the correct location…
TP
Canada
Dodge Charger
2/19/24
Cons: The rental desk was tucked in the back, some signage, and directional signage is needed.
DS
Mexico
Hyundai Accent
12/16/23
Pros: AFTER MAKING THE LINE, THE LADY THAT ATTEND ME WAS NICE AND EFFICIENT
Cons: IT TOOK ABOUT AN HOUR TO GET THE CAR, TO MANY PEOPLE
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage (except for local residents), Roadside Assistance (in the country of pick-up), Airport surcharge, Third Party Liability, Premium location fee, Vehicle registration fee, Vehicle registration fee.
Mileage policy
For international renters, mileage is unlimited.
A return airline ticket and passport must be presented in order to qualify for a rate with unlimited mileage.
Mileage is unlimited in Arizona, California, Nevada.
Mileage is limited in other US states.
Mileage is limited to 150 miles per day. Mileage is limited, there will be a surcharge for each additional mile. Details are available at the car rental company's reservation office.
A return airline ticket and passport must be presented in order to qualify for a rate with unlimited mileage.
Mileage is unlimited in Arizona, California, Nevada.
Mileage is limited in other US states.
Mileage is limited to 150 miles per day. Mileage is limited, there will be a surcharge for each additional mile. Details are available at the car rental company's reservation office.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, valid driver license, required coverage.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, valid driver license, required coverage.
Insurance
Renter must provide a proof of own insurance.
Acceptable proof of insurance must include insurance declaration page.
Insurance is accepted only if issued in the following country(ies): USA.
Otherwise, the renter will be required to purchase TPL and CDW for an additional charge.
Renters who do not purchase insurance coverages from local partner, and who have not arranged for other insurance coverage that is valid in the country of pick up, may be personally responsible to supplier and/or third-parties for damages up to the full value of the rental vehicle and/ or for all damages caused to third-parties and their property.
The renter is responsible for any damage to the rental vehicle regardless of fault.
Acceptable proof of insurance must include insurance declaration page.
Insurance is accepted only if issued in the following country(ies): USA.
Otherwise, the renter will be required to purchase TPL and CDW for an additional charge.
Renters who do not purchase insurance coverages from local partner, and who have not arranged for other insurance coverage that is valid in the country of pick up, may be personally responsible to supplier and/or third-parties for damages up to the full value of the rental vehicle and/ or for all damages caused to third-parties and their property.
The renter is responsible for any damage to the rental vehicle regardless of fault.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express, Discover. Any other cards or cash payments are not accepted.
The credit card will be validated at the time of reservation and may show a 1 USD temporary authorization on the renter’s credit card statement.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express, Discover. Any other cards or cash payments are not accepted.
The credit card will be validated at the time of reservation and may show a 1 USD temporary authorization on the renter’s credit card statement.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Optional extras and services
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Additional drivers are allowed free of charge.
Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 28 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
There is a 20 USD fee for each extension of rental period.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
There is a 20 USD fee for each extension of rental period.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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