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FOX at Los Angeles Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The only good thing about fox was the ease at which we returned the car.
Cons: They were terribly deceptive. They forces us to get extra insurance which we actually did not need so we had a large extra cost on arrival. The car we rented was in poor condition, central locking didn’t work, needed a wheel alignment and the overall cleanliness was very average.
Pros: The car was O.K, not great but ok.
Cons: Insistence upon purchasing additional insurance even though I had full cover, took forever to pick up the car really inefficient service. The car ran out of washer fluid before I even left L.A.
Cons: Added extras without informing me and then increased the amount I owed without being able to explain why
Pros: Were willing to provide car of similar make
Cons: Car was not available at time of rent
Pros: Customer service agent upon check in was friendly and accomodating given issues we had with key, gas, and other minor issues.
Cons: Tried to make me buy prepaid gas without me knowing or disclosing and I never asked for it.
Pros: The car that I thought I was get wasn’t available
Pros: I didnt like anything about the fox rental
Cons: The car was disgusting inside not valeted properly really strong odour from smoking,I had to buy car interior detergent and an air dress her to take smell out the car condition was all scraped an rough looking..I was informed that if the car had to be valeted when left back I would be charged for the valet so I it forced me to hoover the car before I returned it an make my children eat their sweets outside the car. The car tyres were on the marker needing changed exhaust had blow out after 1st
Pros: Fast, efficient and informative
Cons: That we had to pay for extra fees and when we return the car on a full tank they still charged us 72$ usd.
Cons: Drop off in LAS Vegas was so far from the airport and two shuttles needed to get to departures, that wasn’t clear to me how much time to allow
Pros: Easy to get to the centre with good bus from airport, desk staff helpful and quick process.
Cons: Car was dirty outside and looked tired inside , but drove well and was comfortable
Pros: so so not as what service we got in Florida experience
Cons: the price quoted online different then what I paid and the car was smaller than expected plus it wasn't cleaned at all had dents everywhere!
Pros: Very prompt dropoff service
Cons: High pressure sales techniques on arrival to buy extra services. Staff were rude and blatantly lied to us. They told us we would not be able to legally drive the car in California if we did not take the extra liability cover. They told us we should take out the toll service fees to drive to SF even though we knew there are no toll roads between LA & SF! They also deducted a refuelling charge at the end of rental even though we filled the tank immediately prior to dropoff.
Pros: fox never came to pick me up from the LAX airport and i never got my car. it was after 11 pm and their call center was closed and i was stranded with no answers and no ride to get my car.
Cons: fox never came to pick me up from the LAX airport and i never got my car. it was after 11 pm and their call center was closed and i was stranded with no answers and no ride to get my car.
Pros: Pick the car you like. holiday. We told this to Ricky when we brought the car back and he said he would make a note on the form. Till now no apologies or an excuse, also the deposit is still not back on our credit card. So overall not very happy customers. Wout va Breevoort
Cons: The satnav was not up dated and we had to use our phones to find our way what cost us extra money. We had to call the FOX helpline because the car needed maintenance did took 3,5 ours to get hold off them, so it was a 17.15 when they told us to go a firestone garage. It was to late to go there so we went the next day. They only could do the maintenance later in the day what was not possible with our plans, so we had to make an appointment for the next day what cost us an extra day off our
Pros: Good mileage no mechanical problems
Pros: The lax location cars were clean...and available on time...friendly staff
Pros: The rental car Agent (MINA) was a very helpful person. After I had some problems with my credit card, she allowed me to contact my bank and solve the problem. She also explained to me some other solutions that my help me in this case.
Cons: Everything was as it should be.
Pros: the man at the counter was very helpful despite there being hidden additional costs. I also liked the value of their petrol options.
Cons: The hidden insurance costs not quoted or flagged on the online cost. This brought our total to almost 2x or the original cost. It's unclear as to whether this is FOX or discover car hire but it should be made more explicit either way.
Pros: the fact that the agent the next day quickly sorted the problem out
Cons: the agent on the first day making such an issue of my licence, this agent needs re-training so it dose not happen in the future to others.
Pros: Our service agent Alex was very helpful and friendly, we got our rental and everything done pretty efficiently.
Pros: Good speedy service, car broke down and was rescued and offered a replacement car with no fuss.
Pros: Friendly staff and quick service.
Cons: The time of the shuttle was longer than other car rental agencies, as I was waiting I saw several other car agencies multiple times before I was picked up.
Cons: They had no car for us despite having a confirmation and confirmed pick up time on our confirmation that was different than theirs....so they gave our car away!!!!!!!!
Pros: The bus driver in both directions was delightful, courteous and helpful. The returning registration lady outside car returns was also very quick and helpful in every way.
Cons: The collection process was MISERABLE: Very long line, very few agents, they were tired and not at all helpful. The cars were random in mileage and needed lots of time to find a low mileage car (less than 40k). Cost of insurance was outrageous
Cons: bill is unclear since I feel the price quoted and the price charged were very different. It was more than stated.
Pros: Car choice and cleanliness
Cons: Insurance issies