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yesaway at Los Angeles Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I cannot find the company I did not find the reservation I lost my money
Pros: They were fast at picking and dropping us off. The process was fast and easy. The car was really good with gas and it was smooth.
Pros: There was nothing to like, and if there was anything to like it was impossible to see it given how much one thing after another was a huge disappointment, i.e., car exterior & interior condition, car cleanliness, customer service, car choices, car rental location, car rental office condition, on and on and on! Really a shocking experience in 30 years of renting cars!
Cons: Can’t mention all. I am limited. So, just two out of probably a dozen or more: (1.)The front fender, both left & right, was damaged! I kept attempting to re attach it in place after every stop I made cause it kept loosening & I was constantly scared it would fall off on the road while driving! (2.) The passenger seat on the right side of the second row kept rocking back & forth when the car was moving! All efforts to have it stay in place within the slides underneath it were fruitless!
Cons: Arguably the worst pick up and drop off experience I could imagine. Don’t rent from them.
Pros: They are nice and very professional.
Cons: They do NOT have a shuttle service so you have to call to be picked up. They did not pick up the phone the first few times I called. The office is VERY small. I don't think they have many employees.
Pros: Fast and easy
Pros: They don't pick you up in a shuttle they send an uber to cone get you. We waited for over an hour on an uber at the airport because of no uber drivers being available. It is not worth saving a little money to go through that stress. Next time we are using a major company with their own shuttle.
Cons: They don't pick you up in a shuttle they send an uber to cone get you. We waited for over an hour on an uber at the airport because of no uber drivers being available. It is not worth saving a little money to go through that stress. Next time we are using a major company with their own shuttle.
Pros: The service at Yesaway was horrible! We called an hour before going to the location and when we arrived had to wait outside with our luggage for 40 minutes before someone showed up, with no apology. I was constantly disconnected when calling the representative both during pick up and returning the vehicle.
Cons: See above
Pros: They provided an uber to and from the airport
Pros: quick and efficient
Cons: back passenger seat-belt not working
Pros: IS GETTING THERE
Cons: IS GETTING THERE
Pros: Super friendly staff, great vehicle.
Cons: Despite a representative being present inside the facility for my pickup, ground transportation dropped me off at the wrong entry and it was difficult to contact the agent from outside the gate. Maybe some clearer signage would help?
Pros: Great price! They were great about answering the phone and being very helpful. Quick and efficient about car pickup and drop off
Pros: Always willing to help.
Cons: Picking up the car was a bit slow.
Pros: No issues. Showed my insurance documents and avoided any extra non essential insurances.
Cons: The Shuttle bus was not working that night returning to the airport. However, Yesaway paid for a Uber. No issues.
Pros: Great value, good quality vehicles
Cons: No airport signage, wasn't obvious how to find them, airport staff had no idea.
Pros: They made it so easy to pick up and return the car. They also provided shuttle service both directions. A really fluid experience!
Pros: Nothing special
Cons: They delivered what they promised
Pros: Fast service and great upgrade
Pros: Nothing. Worst rental experience I’ve had without a doubt
Cons: Everything. First they didn’t provide a free Uber to their office. The person I spoke with told me to take a taxi. Once we got there the salesman tried to get me to purchase more insurance on the car even though I already purchased full coverage. It took almost an hour to finally get the car. Returning the car was just as complicated as well. Would not recommend
Pros: They gave me the best deal. Thank you
Pros: The service and ease of the entire experience. The agents were helpful and the car was perfect for my trip.
Cons: The confusion with Uber not picking up, difficulty contacting the office had to call a dozen times, and there was a slight language barrier.
Pros: Had an amazing experience with yesaway. The person who helped us check the car out was very pleasant and throughout. He even upgraded us to a bigger car at no extra cost!! The car was very clean and was in really good shape. Yesaway was one of the most affordable options when booking a car by the airport.
Cons: We had a minor discrepancy over the price of the car. The number on our email invoice was one thing and then when we got the car the price was slightly higher. I understand that the exchange rate has a part to play, but the car was roughly $20 ish higher at the counter. It wasn’t enough for us to make a big deal (especially since we got a bigger car), but going forward we would really appreciate full transparency about the pricing.
Pros: Friendly staff. Got the car I requested. Very clean / new car!
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 74 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Drivers over the age of 70 must present a doctor's certificate of health.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: American Express, JCB, VISA credit card, Maestro credit card, Union Pay.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Additional drivers are allowed free of charge.
The grace period during holidays and high season is 59 minutes.
Pick-up & Drop-off