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Ace Rent a car at Los Angeles Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly staff and helpful.
Cons: NO DIRECT PICKUP FROM THE AIRPORT.
Pros: Car was new, apart from this nothing was fine except havüng an Ace guy named Nicholas trying to solve problems.had Nicholas. When he is not on duty, no service bu Ace at all.
Cons: I stranded on the way due to lack of fuel, i demanded road assisstance support for which i paid extra. However, service was not provided.
Pros: The only good service was drop off, but I believe that was due to me arriving as soon as they opened at 7AM, so I did not have to wait for anyone else.
Cons: Everything else. Long wait, had to speak with someone via video on a tablet. Did not get the same class of car we booked (Dodge Charger is not equivalent to VW Jetta). Also, since my last name is different from my spouse, they were not allowed to drive without $100 additional fee that WAS NOT stated in the agreement. They would not negotiate this point and were very rude and unsympathetic. We overheard many other customers voicing similar opinions in the tiny waiting area.
Pros: My reservation was given to someone else and I had to go through a different rental service to receive what I needed. Not to mention I did not receive a refund for my security hold.
Cons: My reservation was given to someone else and I had to go through a different rental service to receive what I needed. Not to mention I did not receive a refund for my security hold.
Pros: economic and easy
Cons: We got a car that needed an oil change. The front desk representative was not helpful and gave me numerous problems. I was there much longer than expected.
Pros: relatively quick check in process
Cons: Discover did NOT tell me that Ace Rent a car would close at 8pm. My flight got delayed and i landed at 7:30pm. Took forever for the dual shuttle service to get me to Ace facility and they were closed Had to pay a cab $285 round trip (to and from hotel) come back and pick up the rental next morning.
Pros: I can’t think of anything.
Cons: It’s a scam operation where they hustle anyone walking in the door. Same experience from plenty of other people I talked with in the shuttle bus.
Pros: Nice car
Cons: I spent almost 2 hours waiting for my car. Will never use DiscoverCars nor Ace again!
Cons: Ace Rent a Car is the slowest and worst rental company we’ve ever used. Now they’ve charged my card an extra $350 and I can’t get a hold of anyone to find out why
Pros: Drop off was good
Cons: No electronic remote key
Pros: return was easy. driver was nice.
Cons: delays and having to take two buses to the site.
Pros: Quick and easy!
Cons: There was a hint of cigarette smoke smell in the car. Could have been a renter or an employee.
Cons: They tried to make lots of money defrauding me. Stay away.
Pros: nice car, clean and new, check in was fine too
Cons: you have to have a bus or shuttle service that picks up curbside at the airport... it was very stressful, trying to figure out which LA-BUS LINE to take and it necessitated talking to many people until this was clear. Then, we waited in the glaring sun to board another van that would eventually bring us to ACE. Very time consuming and I will probably not use your service again for business travel...
Pros: Friendly, sincerely interested in helping you.
Cons: Riding two vehicles to get to the place. Once the initial paperwork was finished it was a long wait to get the car.
Cons: We had to take two busses to get to the rental location. Once there, I stood in line for over 30 minutes waiting to speak to a representative. The car that we were given had a damaged tire, so we went back in to ask for a different vehicle. They gave us a new one right away, but it was an "upgrade" - an SUV instead of the mid-size car we had reserved. Since this new vehicle did not have an enclosed trunk, we felt that we couldn't leave any of our belongings in the car while sightseeing.
Cons: Everything. We paid for a compact Hyundai, we were given a rundown Dodge Caravan after waiting about 45 minutes. There were compact cars available in the lot, but they refused to give us the car we had previously requested.
Pros: Desk agents were friendly
Cons: Cleanliness of car, rude agent who checked it on way out
Pros: The people at the pick up were nice
Cons: See above
Pros: Drop off was fast
Cons: Extremely long line waiting for check in at the rental facility - 30 people in line for two hours with only 2 staff people on hand, and one electronic agent. Very inconvenient. And 2 shuttle buses from LAX to the facilities = too much w kids.
Pros: The reps were very nice & helpful. They even gave us the car we asked for without question.
Cons: It was pretty difficult to get to the location. We had a take a shuttle to a parking lot then wait for another shuttle from the company to take us there. I wish they had a pick up option to make it easier like with the rest of the companies at LAX.
Pros: Best car renting experience I ever had.
Cons: Nothing bad to say.
Cons: Waited over am hour to pick up the car.
Pros: It was the lowest bidder
Cons: Taking a bus and transferring to a shuttle to get to the rental desk in LAX.
Pros: Agent was efficient and helpful
Cons: Once again getting there. Could not find pickup area so caught a taxi
Pros: Return process worked fine.
Cons: Horrible LAX airport pickup service. You take an hourly public bus to an off airport pickup point for a further van ride to Ace. Would be better to grab the Sixt rental car van whose location is next door to Ace. To obtain the car, Ace wants to see proof of insurance or buy their Ace insurance. I phoned my insurance agency for insurance verification and the agent backed down as I went through their phone tree. Amateurish.
Pros: Nice drivers on complimentary shuttle. Virtual workers made check in process feel Covid safe.
Cons: Slow check in process - took over an hour to get car after arriving at business after complimentary shuttle.
Pros: Good car overall, fast pick up once in front of a rep.
Cons: No way to talk to customer service. Did not know when the pick up van would arrive. Automated voicemail said 15 minutes when it was actually 30 minutes.
Pros: Probably the best rental car experience we’ve ever had. Easy in and out and easy return. Shuttle driver was super nice
Cons: Nothing about the company but the car had a weird issue with the display, USB port, and Apple play. It would wig out. Nothing worth “complaining about” cause every thing else was perfect.
Pros: Shuttle drivers were very courteous and knowledgeable.
Cons: No direct shuttle to agency from LAX. Had to take a metro line to shuttle location. Website did not mention this detail.
Pros: The slowest service of all time. The customer service representatives were nice, but it was the slowest experience I have ever had when renting a car. I would not use Ace again.
Pros: The agent was very helpful in making sure we got a second car that didn't smell.
Cons: As explained above, it was complicated getting to the offsite location, having to take a bus and then a shuttle. The first car was unacceptable, which delayed our time getting out of LA.
Pros: Rep was knowledgable and I liked the car they rented me.(Besides the nail in the tire)
Cons: There was only one rep so the process took about 45 minutes to pick up a car.
Cons: We were not given the car that was listed, The first vehicle I was provided did not have room for my children’s car seats. the exterior of the car I ended up with was not clean, it was more expensive, and the engine was a weak.
Pros: Good onboarding process.
Cons: Not a clean car.
Pros: I liked the service from the representative but had to wait for a long time to check in.
Cons: The check in time was long
Pros: Not a lot, they were pretty awful.
Cons: They charged me for insurance coverage that I declined, have not returned any of my many phone calls about the issue, and took over 2 hours to get me my car at the time of pickup. Overall an awful experience.
Cons: Price was not accurately reflected. Charged me $150 extra upon picking up the car
Pros: Efficient pick up and droooff
Cons: Was quoted price and prepaid but was charged more on my rental after dropping off the car
Pros: Can't really say I liked any part of it.
Cons: All of the parts of it.
Pros: Drop off was quick
Cons: Failed to top off washing fluid renders wipers useless
Pros: I liked the car efficiency, miles and well maintained (cleanliness).
Cons: I did not liked that it took almost 2 hours to get the car. I reserved the car (mini Van) for 11:00am. I arrived to do all the administrative paperwork at 10:00 am. I received the car at 12:15pm. The ACE car reported that they gave me the car at 11:30 am but it was not true. I have a toddler whom I had entertained for two hours, family members waiting in the airport for 2hrs. One of the agents suggested to upgrade my rental because they did not have the van available. I am disappointed.
Pros: These prices are not real. Discover cars charges you and when you get to the car rental you have to pay double of what you’ve promised. Terrible experience
Cons: These prices are not real. Discover cars charges you and when you get to the car rental you have to pay double of what you’ve promised. Terrible experience
Pros: Fast return
Cons: We waited over 45min to be helped. Was misinformed by the desk agent we worked with. Would not go back and would not recommend this even to someone I hate.
Pros: The drop off was quick
Cons: Waited over two hours to get a car I already pre paid for
Pros: Drop off was quick and speedy. Easy to find by the airport. The gate people were friendly at pickup and drop off.
Cons: It took one hour in line to pick up, there were only 3 people in front of me. There was no person to help me there. You have to deal with an agent on a small tablet only that announces your personal info like credit card number and drivers license number so the whole lobby can hear it. The car had trash in the consols/dash, food that I found later due to the stench. They wanted the actual insurance card or they would charge you more, I have never been asked for anywhere. Also forced to upgrade.
Cons: Ace Rent a Car is predatory. Do not rent here. They have a gotcha insurance requirement, which is likely to cost an addition $20 per day and I waited in line for three hours to get to someone at the desk.
Pros: Car ran well except it didn't have any window washer fluid
Cons: Surprise extra fee $115 for extra insurance the rep made me buy. I had my own car insurance and I paid with a credit card that also covered it but agent still made me buy more or he wouldn't let me have the car.
Pros: Ace treated me great from the beginning. I was explained ever step clearly by their rep. When I had a question they answered it to my satisfaction. I treated them with respect and they did the same.
Cons: They is nothing I can say bad about my experience. The first few minutes dictate where the experience goes. If you come off with respect, that is what you will get. Come off like you are more important than them you might be treated a little different. They are a cheaper alternative than the big rentals. So remember you chose them if you were so special and somebody you wouldn't rent from them.
Cons: 1hr wait. Police called in . Insurance i paid for said it wasn't good in California. Paid for a small car, got a van
Pros: Rental rates.
Cons: Car provided was relatively older.
Cons: Charge a minimum age percentage, but when picking up the car, the airline company has no right to think of trying to refund. I...
Pros: See above
Cons: See above
Pros: Horrible experience. Would never recommend this company.
Pros: Affordable & clean car rental
Cons: Very inefficient check in
Pros: It was cheap.
Cons: There was only 1 real human to help. Many employees shuffling in and out of the mirrored back office (so of course you can't see them and get help). It felt extremely low budget and I was concerned about the process from start to finish.
Cons: My flight to LA was canceled due to Hurricane Ida destroying my hometown. I was not aware my flight was canceled until the free cancellation deadline with discovercars.com was past. I asked for a refund since this was beyond my control and was told no. I’m very disappointed and would very much appreciate some help when I didn’t even use the car.
Pros: Everyone was friendly and helpful.
Cons: I felt that we waited quite awhile after pulling in to return the car before someone was available to help us. But, the shuttle driver waited for us and that was great!
Pros: nothing at all
Cons: DOUBLED my quoted cost for the rental in hidden fees, or other things pressured to add on. Took an hour and a half to get my car because there was only one person working in the front of house. The car was dirty and had LESS THAN a half tank of gas upon pick up. I pre-paid for gas so I wouldn't have to fill up before bringing it back, but because I started with less than a half tank to begin with I had to fill up twice before bringing it back anyway.
Pros: They were awful and tried their best to scam us by saying we had to pay for extra coverage or get our insurance to send over a declaration. Then they had a weird reason for not being able to provide a premium car on a debit card that is also a credit card. This is all on top of the two hour wait to get the car. The attendant was so rude. Shuttle guys were great.
Pros: fast drop off and shuttle service
Cons: Horrible check in process, I got charged extra fees even though I was told 0.00 was due at check in, it took them over an hour to get me checked in and I had to sign a bunch of paperwork twice for some reason? They overcharged me and then had to refund some money. What a disorganized mess. When I told the front desk that they were providing slow service the associate was super rude and told me that if I wanted a low price for a car I had to expect slow service. I was shocked at how rude he was.
Pros: The car was dirty! I told the guy from ACE who recorded it. All the seats completely dirty, the car was required to do the oil changr, and the tires were low.
Pros: Never picked up the car
Cons: Never picked up the car
Cons: It took an hour and a half to wait in line to receiving a car. Only one in person rep at the front desk, since the others were remote employees on monitors. They didn’t honor the car type I reserved and the car they provided had the front bumper detached on the side. Then as a replacement they tried to offer me a car that another customer returned because it smelled like marijuana, without cleaning it or fixing the problem.
Pros: The whole process was very quick and easy when I got to Ace. I was in and out in about 10 minutes
Cons: On the whole I was very impressed. The only downside is Ace does not provide a shuttle direct from the Airport to their lot so you have to take the Metro Green Line to the offsite rental agency lot and then catch the Ace Shuttle. When I returned the car I ended up just getting a Lyft back to the airport because the I couldn't wait for the Shuttle. I was there for over 20 minutes and the shuttle to return to the airport never arrived
Pros: Not a single thing. It was a total disappointment.
Cons: It was a horrible experience and the last one at that. I rather pay more and at least get good and honest service. FYI, I had to wait 45 min to then speak to someone through a monitor. During that wait I observed that literally every single person (4) before me in line had some sort of issue. None of them were happy, all of them were upset and outraged about the service. You might want to rethink your business strategy, because whatever you’re doing right now isn’t working for your costumers.
Cons: The car was poorly serviced and ended up needing a new battery. We had to take time out of our holiday to get it fixed. The Ace team were totally unhelpful through the whole experience.
Pros: Absolutely awful rental experience. We were not notified that our reservation would be GIVEN AWAY if we arrived later in the day. Super unprofessional, will not be renting through this service again.
Cons: Absolutely awful rental experience. We were not notified that our reservation would be GIVEN AWAY if we arrived later in the day. Super unprofessional, will not be renting through this service again.
Pros: I did not enjoy the experience.
Cons: I dis bot enjoy the experience.