GreenMotion at Los Angeles Airport

Cons: No policy regarding arriving late. We were told to call ahead to let them know and yet did no get our car and had to pay extra

Cons: Your insurance rates

Cons: Shady, no working phone number with anyone to pick up the phone, forced me to buy insurance I didn’t need, tried to hoodwink me, several ridiculous add-on fees, and I dropped off the car one-quarter of a tank of gas below what i picked it up with and was charged $50 for one quarter’s tank of gas.

Cons: I couldn’t take the car because I was going to pay with a debit card.

Pros: Agents seemed to be trying their best.

Cons: As above – price was not as advertised in the end as a result of a condition included in the fine print.

Pros: Nothing

Cons: No service provided

Pros: Very nice and clean vehicle with Apple car play.

Cons: The hidden fees. It was a rip off. Be transparent with your clients.

Cons: They tried to give us a truck, after I specifically rented a compact car (or something similar). And it took almost 3 hours to finalize the rental, without being charged an additional $90 for the original car I had rented. Also, we cleaned the car upon returning it, but they told us we should have vacuumed it out as well, which is unheard of in my experience renting numerous cars throughout my life.

Pros: Absolutely nothing. Terrible! Worst service ever encountered.

Cons: Staff, forcefulness, staff, rules, staff!

Pros: Great car

Cons: Lack of efficiency. Attitudes of agents sucked

Pros: Nothing

Cons: They close at 6pm. Our flight was late, I could not get ahold of Green Motion, the car was then booked by the next morning when they opened and there was no car available for us. Of course they kept our deposit.

Pros: Car not available at the time of rental. Then the agent is asking to upgrade to the SUV but charge extra!

Cons: The direction were not clear on how to get to this rental place!

Pros: Friendly enough but later found out the CSR I dealt with was a liar and a crook.

Cons: See above. Contract fraud and gouging. Being told optional coverage was mandatory. Sad not to be able to trust someone's word anymore. I do contacts every day and I am very upfront in what is optional.

Pros: The representative was very polite and tried to help out despite several issues encountered at the start of the rental

Cons: They won’t accept any other insurance but their own which virtually ended up costing $400 in addition to the rental. Only discovered this at the counter so it was too late and too inconvenient to find another rental company. It’s incredibly sneaky and unethical.

Pros: The young guy was VERY RUDE AND DISRESPECTFUL. EVEN THE MANAGER WAS AS WELL. I WALKED IN AND SAID GOOD MORNING/HOW ARE YOU DOING. THAT DAMN KID IGNORED ME AND JUST STARED AT THE COMPUTER. HE WEARS EARRINGS. AND HE WAS SICK. I WILL NEVER USE THIS COMPANY AGAIN. FIRST AND LAST TIME. I AM SOOOOO PISSED OFF

Cons: The young guy was VERY RUDE AND DISRESPECTFUL. EVEN THE MANAGER WAS AS WELL. I WALKED IN AND SAID GOOD MORNING/HOW ARE YOU DOING. THAT DAMN KID IGNORED ME AND JUST STARED AT THE COMPUTER. HE WEARS EARRINGS. AND HE WAS SICK. I WILL NEVER USE THIS COMPANY AGAIN. FIRST AND LAST TIME. I AM SOOOOO PISSED OFF

Pros: Everyone one was nice and helpful

Cons: The long 45 minute waiting for the shuttle

Pros: I already told everything!!! You are cheating your clients!

Cons: Everything was perfect except just one thing. We were waiting for the shuttle bus to drop us to the Green Motion' office 45 minutes.

Pros: Shuttles were terrible

Cons: Noothing I hope it gets better.

Pros: Price

Cons: Check in was lengthy and full of upcharges

Cons: The pickup process took literal hours. So slow and inefficient, had we realized how long it would take we would have aubères.

Pros: Good car

Cons: Lots of additional charges needed that they didn’t mention or show how much each thing would be beforehand.

Pros: Absolutely nothing, never rent from green motion enough. I will advise strongly against within my network.

Cons: No shuttle, we see everyone else hoping up shuttles for other rental companies, not greenmotion. Awful staff, took forever to walk out, they wasted a couple hrs of our trip. I have rented a car a million times for business and personal, most awful experience with greenmotion. Most lousy manager you can find - just doesnt care.

Pros: Nothing. Had no other choice

Cons: They lied about the price. Way too hard to take a shuttle from the airport to get another shuttle. And the rep that charged us kept my husbands ID and credit card and said he didn't left it there. We did not stop anywhere else or we did not get off the car. He never gave it back to him when he charged the card.

Pros: I absolutely hated my experience with Green Motion. I used the card I brought to pay for this rental as recently as this May at Enterprise. I know this card is an acceptable form of payment due to using it many times before at many other major car rental agencies to pay for my vehicle. The employee who “assisted” us also came outside to smoke a cigarette right behind me while I was crying on the front steps waiting for a Lyft to pick us up to bring me to see my sisters.

Cons: The employee who I was supposed to complete my car rental transaction through was an absolute monster. As I sat on the steps waiting for a Lyft to pick us up, crying still because he caused me to lose hours I could have otherwise spent with my sisters, I saw him also not offer any assistance at all to a young mother with a two year old and three massive bags she was trying to wrangle, and he just stood by and watched her go crazy trying to do it all herself. I offered help.

Pros: MANAGER CONDESCENDING

Cons: EVERYTHING

Pros: Service was horrible.

Cons: No after-hours service or protocol.

Pros: Service was rude

Cons: The car and the amount I paid for the car. Car wasn’t safe to drive at all

Pros: The second gentleman that helped me was wonderful - very attentive and friendly.

Cons: The first man to help me was rude and obnoxious, prompting me to get back in line to wait for a different agent.

Pros: Nothing, actually. I reserved one car and they switched it for a newer, more expensive model.

Cons: How they charged me $594 USD. You deserve to go out of business.

Pros: I love the fact that they took the time to direct me to where I needed to go especially since their office moved, and they were quick to respond when I called

Cons: They explain everything and they took the time to answer all my questions

Pros: Nothing!

Cons: The representative who attended to us was rude. His name was Steve. They refused to give me his last name so I could report him. Also, although ee paid for insurance through DiscoverCars and the rental company (Steve) would not honor it. We had to pay an additional $239 for insurance coverage. Never again will we use your service! Don't get taken by these two companies! We got ripped off.

Pros: Horrible customer service, I was charged twice for the same thing, I spent 2 weeks trying to get through to someone on the phone, when I finally did I was advised they were two separate things, then I was advised I should've said we already had the first one, then I was told it wouldn't have mattered because they don't accept it, even though the charge is from the website for this specific reservation. Absolutely horrendous customer service, terrible experience and will definitely not use this.

Cons: Horrible customer service, I was charged twice for the same thing, I spent 2 weeks trying to get through to someone on the phone, when I finally did I was advised they were two separate things, then I was advised I should've said we already had the first one, then I was told it wouldn't have mattered because they don't accept it, even though the charge is from the website for this specific reservation. Absolutely horrendous customer service, terrible experience and will definitely not use this.

Pros: Service was good at pickup. Open and closing was charged to drop off car. Closing and opening time unsatisfactory

Pros: Gentlemen who checked in my car before I left for the airport to return home was a sweet old man.

Cons: The guy who checked out my car to me upon arrival made me extremely uncomfortable. I decided to forego the insurance because I have my own and he would not stop commenting about how anything that came back on the car would be a large charge against me. I guess that is his tactic to upsell insurance but it just caused me so much more anxiety than a normal car rental experience should be. I wish I got his name.

Pros: Manager was great.

Cons: Manipulated in to buying excess insurance. Agent lied to me about his name- had to drive back next day to cancel insurance. Shuttle system was tedious. Drop off costed and extra thirty dollars that wasn’t explained during booking. Car pickup took an hour

Pros: Nothing at all! They suck and we didn't even get a damn car from these ride assholes! So the rating should be 0

Cons: They wouldn't give us a car. Tells me no debit cards when I get to the desk after waiting 30 minutes.

Pros: Nothing. Check-in was confusing and it felt like I was being rushed through the process. When I asked questions (like, “why am I dealing with U-Save when I reserved through Green Motion,” he actually sighed and said, “Because we’re the same.” I am a 50 year-old guy who travels for business most of the year (when it’s not covid). One of worst and shadiest customer relations experiences ever. Having the sales guy take my phone and give a 5 star rating before I could stop him was unacceptable.

Cons: See above

Cons: It was difficult to watch how inefficient every step of this process was. I feel bad for the employees and for the patrons.

Pros: The man who eventually helped me after the first representative stormed off was helpful and kind. The car was in good condition.

Cons: The customer rep on site was hostile and tried to pressure me into buying insurance through them that I did not need. The car was provided almost an hour after the time of my booking. Then the company charged my credit card for the full amount of the rental which I had already prepaid, and I've had to have multiple phone calls with them to reverse the charge.

Pros: Nothing was convenient

Cons: The location was extremely difficult to access.

Pros: New car, excellent cleaning

Cons: Limited Business hour and customer services

Pros: customer service was great

Cons: wait for service was a little long

Pros: Nothing to like.

Cons: Terrible service, misleading and false advertising-try to require you to buy exorbitant insurance which doubles the quoted rate.

Pros: The car was in good condition, smelled great, and was very clean.

Cons: GoGreen needs to consider taking debit cards, or perhaps want to set a red alert in LARGE font at the time of booking that ONLY CREDIT CARDS ARE ACCEPTED, and also explain WHICH cards w/the visa/discover/MasterCard logos you don’t accept. I stood next to a foreign couple, and another foreign lady, that I felt so badly for, because they were having issues with the type of “credit cards” that was acceptable. Their agent lacked compassion & empathy, was dry and kind of rude.

Pros: The drop-off process was quick and painless

Cons: Extra expenses that weren't included in the quote when I booked. It would have changed who I went with. Also the amount of time it took to check out the car just waiting in line.

Pros: Quick returns, new car.

Cons: Waited over 3 hours in line. Even though I had a reservation and booking at 9am. I even paid in full on discover cars. After 3 hours I got charges extra for a miscellaneous things tht discover cars didnt talk about.

Pros: You need asking auto insurance policy when customer booking the vehicle Don’t wait till the customer pick up the rental car then they asking the insurance policy off cause we don’t have it just have insurance cards So we have to call insurance provider To get the policy back and forth waiting time one and half hour to get the car This is the first and the last time I rent the car from your Thank a ton

Pros: The worst.

Cons: Charged an upgrade I didn’t want because they didn’t have my vehicle. I’ll never use discover car again. I was also charged 9$ just because I booked through you.

Pros: It is very bad company very bad service very bad communication I’m not recommended anyone he want Rent-A-Car to deal with this company

Cons: It is very bad company very bad service very bad communication I’m not recommended anyone he want Rent-A-Car to deal with this company