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GreenMotion at Los Angeles Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good car
Cons: Got screwed over by the hidden costs, didn’t accept our insurance, extremely long wait time
Cons: they told me they would charge 1250 usd out of which 350 usd will be reimbursed after completion of the trip. eventually they charged 1250 usd and nothing was refunded
Pros: Not a bad car
Cons: The actual car was fine
Pros: Shuttle driver was very helpful.
Cons: Took way too long for paperwork. Keep try to sell you the optional items (which I understand as that's how they out their commission). But when there are like 10 customers waiting inline with only 2 reps, they need to speed up.
Pros: Nothing. Unethical company that was actively taking advantage of every customer in their office when I was there...and their employees acknowledged it.
Cons: Everything. The terms were purposely misleading, completely out of touch with every other rental car company's standards and duplicitous. The owners of this company should be ashamed.
Pros: Car was clean and and performed well.
Cons: - Long wait (75 minutes!) for Green Motion shuttle at transfer point from airport. - Rental was not as advertised and booked - Vehicle was not available. Substituted for other. - DiscoverCars Rental Voucher $98.42 USD. Green Motion/U-Save required extra insurance and charges for a total of $295.92!
Cons: They lied and said they couldn't accept the insurance on our credit card but after talking to the credit card company on the phone the manager agreed that we are allowed to use the credit card insurance. It took over an hour to get to the front of the line and then they were extremely rushed and dismissive (trying to force us to pay hundreds on extra insurance).
Cons: Very unclear about insurance. It took over an hour to get to the rental car place
Pros: Drop off was easy.
Cons: I didn’t like the fact that it’s not clear about you insurance policies, while booking via third party websites. For what I final paid, my friend paid $100 less for a 3 series bmw from Sixt for the same time, with no check in wait. The difference between what I was quoted, was just less than $180 in total. Your staff clearly know there is no transparency with your insurance policies, by having to highlight is the first case, knowing clients are stuck with paying for your insurance.
Pros: Got a practically new car. Very nice. Easy drop off after hours but for a fee. Rep was very helpful and efficient.
Cons: The shittle from LAX took almost an hour wait. Way too long. I had pre-registered to avoid a line but still had to wait in line for rep.
Cons: Rude agents. Take-it/leave-it attitude. Unable to answer to basic questions (such as why is the Canadian insurance is not accepted)?
Cons: They were very slow to help customers, and it took me almost an hour to pick up the car. They had me show them my personal liability car insurance, which I was not expecting and have never shown to any other car rental agency. They charged me for the full car rental again, although I had paid you guys $420.85 for the full amount of the rental. I called them three times, and they never returned my calls. I will NEVER rent through them ever again.
Pros: they were swamped but they handled each customer with care and swiftly provided the service everyone needed
Cons: Deceptive advertising, bus drivers at.pickup location doesn't no any company name discover cars ,at the pick up location no name of discover cars,to many names for your car rental company.
Pros: The initial agent was great. Went over everything and it was an easy process.
Cons: It took a bit long for the shuttle to come back. Other than that, I will definitely rent from here again.
Pros: I have nothing positive to say. Never received the car. Abysmal customer service. Poorly maintained and dodgy retail location. Slow shuttle service.
Pros: It’s unfortunate that I had a horrible experience I tried to call you guys and no one was answering. I have yet to get a response and it’s been over a week at this point.
Cons: It’s unfortunate that I had a horrible experience I tried to call you guys and no one was answering. I have yet to get a response and it’s been over a week at this point.
Pros: Literally nothing
Cons: Reps seemed untrained, they were always trying to get an extra buck, technology and methods were inefficient and outdated, owner tried to get me to sign an agreement on something that I specifically stated I did not want (extra insurance), no empathy for others... overall, the experience worse than a day at the DMV, and was not worth the cost savings. We will never be back.
Pros: I couldn,t find it.
Cons: No service we had.
Pros: Nothing bad service
Cons: I couldn’t get a rental
Pros: Nothing. When you choose the cheapest option you pay with your time
Cons: Extremely long wait, surprise fees, not unlimited miles, required documentation of insurance (declining wasn’t enough) so that there’d be a higher chance that you would be forced to buy theirs.
Pros: nice people
Cons: i paid fr two car seats had to attach one myself. the price went up for this and that when i got there and i felt i was misled with inclusie tolls option
Pros: They were polite.
Cons: I was not clear on the drop off instructions. There were unexpected costs on top of the rate that was originally agreed upon.
Pros: Absolutely nothing! BBB rating is an F already
Cons: Conned out of money cdw insurance extra fees total misrepresentation of terms, BBB rating is an F already. Filing a class action suit.
Pros: The line was not long when we got to the rental office
Cons: The wait time in the remote lot to go to the rental office took a very long time
Pros: Nothing, you guys are horrible!
Cons: You guys bait and switch on customers, stealing money from them!
Pros: The treatment received was terrible and they did not make us pay $150 more.
Pros: Nadia was incredibly helpful.
Pros: That i was provided a nice upgraded car and got a great deal 🙌🏾
Cons: Slow at the front desk one guy went on break when it was 4 people standing in line and i had been waiting a long time very uncourteous also the shuttle service sucks when trying to get to the rental car place please find a better method for your customers to get to the rental place
Pros: Nothing. Terrible experience.
Cons: They should have been more clear about their insurance policy. Even if I have bought “full coverage” at the time of booking when I went to pick up the car the agent told me that I need to buy two additional insurances. I spent 20 min arguing with the agent and at the end he agreed that I only had to buy one of them proving that it was not mandatory to begin with. At the end the price was more or less the same with renting using a bigger company that does not force to buy extra insurance.
Pros: greenmotions is horrible. They technically don't even exist. They are a shell company for usave. No one wants to rent from usave because they are such a horrible company they had to create a shell company called greenmotions. When you go to the rental place everything say usave from the building to the employees uniforms. There is only one little sign that says greenmotions. These people are acammers they try every way possible not to rent a car to you and just keep the non refundable deposit.
Cons: Their customer service is rude. They don't want to rent the car to you. They try hard to refuse giving you the car and keeping your deposit. They ask for unreasonable paperwork just because you're a LA local. They ask for electric bills, gas bill, your entire insurance policy (not just insurance card) restrict driving to 100 miles a day. Threaten to charge you 1000 for a single scratch (even smaller than credit card length) . Lied about how much gas was in the car.
Pros: The car rental agents were fantastic. I forget the gentleman’s name who helped me but we connected since were both from NYC. Since this rental was the cheapest I could find online, I thought that we were going to get a jalopy but instead He hooked us up with a brand new minivan! Still had the new car smell.
Cons: The shuttle service was NOT every 15 minutes. It felt like a 30 minute wait but I think it was 45 because the airport shuttle drop off and midway’s shuttle pickup both came 3 times before green motion’s van showed up.
Pros: I did get a brand new car with only 98 miles
Cons: Unprofessional, no customer service, anxiety on their part and mine because they were overwhelmed. Staff seemed new manager only in and out to help.
Pros: It was reasonably cheap, and dropping off was painless.
Cons: I was unable to switch payment methods after I realized Amex would save me $50, we had to wait over an hour to get our car, finding the agency itself was not easy, and the car lacked android auto or apple carplay.
Pros: The car was good and clean.
Cons: They people that worked there are TERRIBLE. Combative, jerks, not professional, paaskve aggressive, not willing to tell me their names. A bunch of JERKS! I had a car booked for a 4.00 pm pickup, but when I got there they had ZERO cars.
Pros: Excellent rate
Cons: I needed to take two shuttles to get to the car at the airport. The staff was slow in getting us the car
Cons: No policy regarding arriving late. We were told to call ahead to let them know and yet did no get our car and had to pay extra
Cons: Your insurance rates
Cons: Shady, no working phone number with anyone to pick up the phone, forced me to buy insurance I didn’t need, tried to hoodwink me, several ridiculous add-on fees, and I dropped off the car one-quarter of a tank of gas below what i picked it up with and was charged $50 for one quarter’s tank of gas.
Cons: I couldn’t take the car because I was going to pay with a debit card.
Pros: Agents seemed to be trying their best.
Cons: As above – price was not as advertised in the end as a result of a condition included in the fine print.
Cons: No service provided
Pros: Very nice and clean vehicle with Apple car play.
Cons: The hidden fees. It was a rip off. Be transparent with your clients.
Cons: They tried to give us a truck, after I specifically rented a compact car (or something similar). And it took almost 3 hours to finalize the rental, without being charged an additional $90 for the original car I had rented. Also, we cleaned the car upon returning it, but they told us we should have vacuumed it out as well, which is unheard of in my experience renting numerous cars throughout my life.
Pros: Absolutely nothing. Terrible! Worst service ever encountered.
Cons: Staff, forcefulness, staff, rules, staff!
Pros: Great car
Cons: Lack of efficiency. Attitudes of agents sucked
Cons: They close at 6pm. Our flight was late, I could not get ahold of Green Motion, the car was then booked by the next morning when they opened and there was no car available for us. Of course they kept our deposit.
Pros: Car not available at the time of rental. Then the agent is asking to upgrade to the SUV but charge extra!
Cons: The direction were not clear on how to get to this rental place!
Pros: Friendly enough but later found out the CSR I dealt with was a liar and a crook.
Cons: See above. Contract fraud and gouging. Being told optional coverage was mandatory. Sad not to be able to trust someone's word anymore. I do contacts every day and I am very upfront in what is optional.
Pros: The representative was very polite and tried to help out despite several issues encountered at the start of the rental
Cons: They won’t accept any other insurance but their own which virtually ended up costing $400 in addition to the rental. Only discovered this at the counter so it was too late and too inconvenient to find another rental company. It’s incredibly sneaky and unethical.
Pros: The young guy was VERY RUDE AND DISRESPECTFUL. EVEN THE MANAGER WAS AS WELL. I WALKED IN AND SAID GOOD MORNING/HOW ARE YOU DOING. THAT DAMN KID IGNORED ME AND JUST STARED AT THE COMPUTER. HE WEARS EARRINGS. AND HE WAS SICK. I WILL NEVER USE THIS COMPANY AGAIN. FIRST AND LAST TIME. I AM SOOOOO PISSED OFF
Cons: The young guy was VERY RUDE AND DISRESPECTFUL. EVEN THE MANAGER WAS AS WELL. I WALKED IN AND SAID GOOD MORNING/HOW ARE YOU DOING. THAT DAMN KID IGNORED ME AND JUST STARED AT THE COMPUTER. HE WEARS EARRINGS. AND HE WAS SICK. I WILL NEVER USE THIS COMPANY AGAIN. FIRST AND LAST TIME. I AM SOOOOO PISSED OFF
Pros: Everyone one was nice and helpful
Cons: The long 45 minute waiting for the shuttle
Pros: I already told everything!!! You are cheating your clients!
Cons: Everything was perfect except just one thing. We were waiting for the shuttle bus to drop us to the Green Motion' office 45 minutes.
Pros: Shuttles were terrible
Cons: Noothing I hope it gets better.
Cons: Check in was lengthy and full of upcharges
Cons: The pickup process took literal hours. So slow and inefficient, had we realized how long it would take we would have aubères.
Pros: Good car
Cons: Lots of additional charges needed that they didn’t mention or show how much each thing would be beforehand.
Pros: Absolutely nothing, never rent from green motion enough. I will advise strongly against within my network.
Cons: No shuttle, we see everyone else hoping up shuttles for other rental companies, not greenmotion. Awful staff, took forever to walk out, they wasted a couple hrs of our trip. I have rented a car a million times for business and personal, most awful experience with greenmotion. Most lousy manager you can find - just doesnt care.
Pros: Nothing. Had no other choice
Cons: They lied about the price. Way too hard to take a shuttle from the airport to get another shuttle. And the rep that charged us kept my husbands ID and credit card and said he didn't left it there. We did not stop anywhere else or we did not get off the car. He never gave it back to him when he charged the card.
Pros: I absolutely hated my experience with Green Motion. I used the card I brought to pay for this rental as recently as this May at Enterprise. I know this card is an acceptable form of payment due to using it many times before at many other major car rental agencies to pay for my vehicle. The employee who “assisted” us also came outside to smoke a cigarette right behind me while I was crying on the front steps waiting for a Lyft to pick us up to bring me to see my sisters.
Cons: The employee who I was supposed to complete my car rental transaction through was an absolute monster. As I sat on the steps waiting for a Lyft to pick us up, crying still because he caused me to lose hours I could have otherwise spent with my sisters, I saw him also not offer any assistance at all to a young mother with a two year old and three massive bags she was trying to wrangle, and he just stood by and watched her go crazy trying to do it all herself. I offered help.
Pros: MANAGER CONDESCENDING
Pros: Service was horrible.
Cons: No after-hours service or protocol.
Pros: Service was rude
Cons: The car and the amount I paid for the car. Car wasn’t safe to drive at all
Pros: The second gentleman that helped me was wonderful - very attentive and friendly.
Cons: The first man to help me was rude and obnoxious, prompting me to get back in line to wait for a different agent.
Pros: Nothing, actually. I reserved one car and they switched it for a newer, more expensive model.
Cons: How they charged me $594 USD. You deserve to go out of business.
Pros: I love the fact that they took the time to direct me to where I needed to go especially since their office moved, and they were quick to respond when I called
Cons: They explain everything and they took the time to answer all my questions
Cons: The representative who attended to us was rude. His name was Steve. They refused to give me his last name so I could report him. Also, although ee paid for insurance through DiscoverCars and the rental company (Steve) would not honor it. We had to pay an additional $239 for insurance coverage. Never again will we use your service! Don't get taken by these two companies! We got ripped off.
Pros: Horrible customer service, I was charged twice for the same thing, I spent 2 weeks trying to get through to someone on the phone, when I finally did I was advised they were two separate things, then I was advised I should've said we already had the first one, then I was told it wouldn't have mattered because they don't accept it, even though the charge is from the website for this specific reservation. Absolutely horrendous customer service, terrible experience and will definitely not use this.
Cons: Horrible customer service, I was charged twice for the same thing, I spent 2 weeks trying to get through to someone on the phone, when I finally did I was advised they were two separate things, then I was advised I should've said we already had the first one, then I was told it wouldn't have mattered because they don't accept it, even though the charge is from the website for this specific reservation. Absolutely horrendous customer service, terrible experience and will definitely not use this.
Pros: Service was good at pickup. Open and closing was charged to drop off car. Closing and opening time unsatisfactory
Pros: Gentlemen who checked in my car before I left for the airport to return home was a sweet old man.
Cons: The guy who checked out my car to me upon arrival made me extremely uncomfortable. I decided to forego the insurance because I have my own and he would not stop commenting about how anything that came back on the car would be a large charge against me. I guess that is his tactic to upsell insurance but it just caused me so much more anxiety than a normal car rental experience should be. I wish I got his name.
Pros: Manager was great.
Cons: Manipulated in to buying excess insurance. Agent lied to me about his name- had to drive back next day to cancel insurance. Shuttle system was tedious. Drop off costed and extra thirty dollars that wasn’t explained during booking. Car pickup took an hour
Pros: Nothing at all! They suck and we didn't even get a damn car from these ride assholes! So the rating should be 0
Cons: They wouldn't give us a car. Tells me no debit cards when I get to the desk after waiting 30 minutes.
Pros: Nothing. Check-in was confusing and it felt like I was being rushed through the process. When I asked questions (like, “why am I dealing with U-Save when I reserved through Green Motion,” he actually sighed and said, “Because we’re the same.” I am a 50 year-old guy who travels for business most of the year (when it’s not covid). One of worst and shadiest customer relations experiences ever. Having the sales guy take my phone and give a 5 star rating before I could stop him was unacceptable.
Cons: See above
Cons: It was difficult to watch how inefficient every step of this process was. I feel bad for the employees and for the patrons.
Pros: The man who eventually helped me after the first representative stormed off was helpful and kind. The car was in good condition.
Cons: The customer rep on site was hostile and tried to pressure me into buying insurance through them that I did not need. The car was provided almost an hour after the time of my booking. Then the company charged my credit card for the full amount of the rental which I had already prepaid, and I've had to have multiple phone calls with them to reverse the charge.
Pros: Nothing was convenient
Cons: The location was extremely difficult to access.
Pros: New car, excellent cleaning
Cons: Limited Business hour and customer services
Pros: customer service was great
Cons: wait for service was a little long
Pros: Nothing to like.
Cons: Terrible service, misleading and false advertising-try to require you to buy exorbitant insurance which doubles the quoted rate.
Pros: The car was in good condition, smelled great, and was very clean.
Cons: GoGreen needs to consider taking debit cards, or perhaps want to set a red alert in LARGE font at the time of booking that ONLY CREDIT CARDS ARE ACCEPTED, and also explain WHICH cards w/the visa/discover/MasterCard logos you don’t accept. I stood next to a foreign couple, and another foreign lady, that I felt so badly for, because they were having issues with the type of “credit cards” that was acceptable. Their agent lacked compassion & empathy, was dry and kind of rude.
Pros: The drop-off process was quick and painless
Cons: Extra expenses that weren't included in the quote when I booked. It would have changed who I went with. Also the amount of time it took to check out the car just waiting in line.
Pros: Quick returns, new car.
Cons: Waited over 3 hours in line. Even though I had a reservation and booking at 9am. I even paid in full on discover cars. After 3 hours I got charges extra for a miscellaneous things tht discover cars didnt talk about.
Pros: You need asking auto insurance policy when customer booking the vehicle Don’t wait till the customer pick up the rental car then they asking the insurance policy off cause we don’t have it just have insurance cards So we have to call insurance provider To get the policy back and forth waiting time one and half hour to get the car This is the first and the last time I rent the car from your Thank a ton
Pros: The worst.
Cons: Charged an upgrade I didn’t want because they didn’t have my vehicle. I’ll never use discover car again. I was also charged 9$ just because I booked through you.
Pros: It is very bad company very bad service very bad communication I’m not recommended anyone he want Rent-A-Car to deal with this company
Cons: It is very bad company very bad service very bad communication I’m not recommended anyone he want Rent-A-Car to deal with this company