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Dollar at Los Angeles Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Waiting 6 hours for car, custorem service is joke, nobody care about customer, nobody said when car will be ready, they are rude, don't care about the waiting people
Pros: Nothing. It ruined our holiday.
Cons: Everything was a shambles and total bull. I expect compensation or it will hit social media.
Pros: We spent 3 hrs waiting in quee for car, finaly there was no car left, but we have benn sent from one agent to other staff. Finaly we got the car and I was very satisfied with this car Kia sportage.
Pros: Car was relatively clean.
Cons: Car pick up process was awful. Awful. Got dropped off at the rental location and proceeded to spend the next 1 hour and 45 minutes waiting in line. Staff were extremely slow moving (think post office). They would help one customer then take a "break". Each transaction was taking 20-25 minutes. Ridiculous that they can't figure out a way to automate this process to increase efficiency. Probably harder for a kiosk to up-sell the rental or tack on unnecessary fuel or insurance coverage. Awful.
Pros: Drop-off was easy. Car was clean.
Cons: Long wait time to check-in and then despite having a reservation for 6 months I was told it would be two hours before I would be given a car as they had “run out of cars” because “it’s LA” this is not acceptable at all and I had to stand in a lobby with no seating with many other unhappy people.
Cons: Picking up the car took very long. There was a line in which we had to wait for nearly two hours. Number plate of car was bend. Agent was not polite, arrogant and not willing to help at all. We asked for a toll card and thought we agreed on the “pre-purchase gas” option, but both were not listed on our receipt, and after calling the customer service, we found out we had neither. There were a lot of extra costs that came with the rent, that were not listed on the Discover Cars website.
Cons: Rental agent was not honest. He wanted to sell us an extra insurance and other extra's. Unless we refused every extra, we paid 170 dollar extra (!!!) for the use of toll highways which was not necessary at all! Very disappointed!!
Pros: The clerk was very helpful and friendly and I could choose the car I wanted
Cons: It took us about 2 hours to pick up the car
Pros: The car provided to us was clean and it didn't breakdown during our trip. That's probably the only positive aspect with Dollar. Rest everything is chaotic starting from the looong queue when picking up and long wait for the car! I booked months in advance and they still made me wait! It's annoying when you have travelled 14 hours with kids!
Cons: Everything! The car had a less than 40% oil life and luckily it didn't breakdown. Kept us anxious throughout the trip! Both picking up and returning the car was a night mare! I wanted to pay using a different card but I couldn't because the account was not closed and it was getting late for my flight! Overall I wouldn't recommend Dollar..
Pros: It took over 2 and a half hours to get to the front of the queue to pick up the car - once there the rental procedure was fairly standard
Cons: Not enough agents on duty - no explanation as to why agents kept coming and going from the desk once they had served someone. Very poor service
Pros: Efficient and good value
Cons: Car was older and had 60000+ miles on the clock.
Pros: Horrible. Over charged everything.
Pros: Not much.
Pros: Easy and convenient process getting car rental pickup!
Cons: Waiting in line, but it was summer so expected lines from tourists!
Pros: All was good, fast and with friendly staff
Pros: Car is in excellent condition
Cons: Waiting time to pick up the car
Pros: Just excellent!
Pros: שירות 10 מכוניות חדשות.
Cons: סוכן ההשכרה מכר לי ביטוח נוסף לזה שהיה לי וזה היה כפול ומיותר הסכמתי לרכישת הביטוח מכיוון .שלא הבנתי אותו.
Pros: > Car drop off at Las Vegas was pretty fast and efficient > Security deposit return was done quickly right after return of the car
Cons: > Car was not in a good condition with broken side mirror cover, scratches on body, missing spare tyre etc. > Car pickup at Los Angeles center of Dollar was pathetic. Had to stand for 65 minutes in the queue for my turn, and this all happened after travelling for 26 hours on an international flight > Representative at the counter tried to double cross me by selling me services that weren't required. Also, she tried to instil fear in me that I will get in trouble if I don't buy those services
Pros: Bad service, waited in line for 4 hours to get the car, In addition, they charged us twice for the insurance, we took out insurance through the car rental company and there they charged us for insurance again.
Pros: The Second Day when I came back the service from Zac was excellent. I got all help I beredd.
Cons: That the Car I booked for one price at home, whit full Coverage and I have to pay at pick up 565.14 USD When I pick up I payed more than 1800 USD. Then I go back the next Day and got help from Zac, I pay 1057 USD. There is something wrong - because I got one price when I Booked and its nearly dubbel when I pick up the Car. The obelyst one more to pay Schould be the toll fee
Cons: They treat customer like sht
Cons: On booking already paid for full coverage , which is including recovery service also , but in the supplier invoice again they charged separately for insurance , recovery and other charges which is almost 80% of rental charges.
Pros: The woman on the lot who told us we didn't have to walk across the entire lot to get our car and directed us to the presidents spot.
Cons: The person behind the desk became unpleasant when I told her that my car insurance would cover the insurance. Complete personality change. Became very dismissive when asked a question.
Pros: How system is set up and efficient
Cons: Additional charges, even when we canceld additional insurance we had to pay something manadatory $16 per day. And they forced us to fill up with them, even we haven’t used lot of fuel we where charged for full gas tank!
Pros: Easy pickup and drop off. Easy shuttle bus.
Cons: Face getting changed after rejecting the more insurance.
Cons: In one word Cheaters. Give me down grade without refund. Itold them not charge me forHighway tool. Actualy they charge. Allthe time I was in their office they tried to cheat me
Cons: Tried to sell on many different products and definitely tried to mislead me regarding the need for toll road cover. I didn't use a single road and the information provided implied I was at risk. The agent showed me to two mediocre cars but the gentleman cleaning the car advised we could take any car in a row and showed us to a much better option.
Pros: You can pick your own car. Dropoff was fast and easy
Cons: The waiting line at LAX was incredibly long. Stood there for like 1.5 hours. I believe they were not properly staffed for the amount of people trying to get a rental car. Agent kept trying to sell me extra insurances which I clearly stated i didnt want. The car suddenly lost its windshield wiperblade during the trip.
Cons: Enormous queue when picking up the car and each customer was app 10-15 minutes at the desc. Seems inefficient as the cars are booked in advanced and only need pickup.
Pros: car was fine. return process was fine
Cons: queues for collecting car was a complete misery. additional insurance tacked on from original reservation booking. charged over $200 more than on reservation. too tired after coming in from a long international flight to argue any more when collecting the car (figured i could get it sorted after some sleep). fobbed off when returning. won't use them again.
Pros: Bon service
Cons: Toujours un peu cher une voiture exotique mais bien agreable
Cons: Everything. Making people wait 3.5 hours to pick up a car is absurd.
Pros: Staff were helpful and friendly. Car was brilliant, fast and economical
Pros: Price and easy pick up and delivery.
Pros: Easy transaction