KTC GULF Rent A Car at Dubai Int. Airport

Pros: Over charged me

Cons: They cut 800 from my bank after drop off

Pros: Easy to pick-upp the car

Cons: I myself could not return the car to them. I was forced to call my cousin to take the car and return it the next day

Pros: I really liked that KTC created a WhatsApp group for me and responded quickly at every question I had. The car, a Chevrolet Captiva, was really nice and clean. A KTC employee, Mr. Asghar, waited for us at the airport for both pickup and drop off.

Pros: The agent Asghar was very kind and helpful

Pros: They were quick answering WhatsApp messages, and any questions we had. Really helpful. Met us on the arrival, and met us on the parking spot on our way back.

Cons: The car wasn’t cleaned on the fullest, we found a hairband in the car. But however the car met our expectations

Pros: Smooth and efficient. Great comms

Cons: Small issues with the car like wipers needed replacing, tyres made noise and car mats ripped and damaged in car

Pros: Fast and reliable service. Always updates is and very prompt to respond

Cons: None

Pros: The first car had some issues but swapped to another car which was a new car and it did the job for my trip.

Cons: There was no actual rental company desk at the airport it was just some random guy that came with the car.

Pros: Pestered me before the rental. Brought the wrong car and told me to take it for now then they’ll swap. Car was damaged. Went radio silent until the last day of rental. No calls answered, no messages replied to, no emails replied to.

Pros: Asghar and Mr Khan were great on drop off and pickup of the vehicle

Cons: A bit unclear on where to return the vehicle and pickup location on arrival

Pros: Good value for money. Very efficient other than forgetting the car seat.

Cons: Car seat wasn’t there on pick up. This delayed us.

Pros: Good solid service. Will use again

Pros: سهولة الاستلام والتسليم للسيارة ممتل الشركة الاخ اصعر

Cons: Saghar was really great

Pros: very good

Cons: none

Pros: Amazing person really helpful nature

Pros: KTC gulf rent a car especially Asghar was on top of the things. He was ready with placard to receive me at the airport and explained about the rental process. He was an asset to the KTC gulf rent a car and I will definitely book with same car company again and love to work with Asghar again.

Cons: Nothing

Pros: Don't trust the agents at all. There are hidden fees on their agreement that they will charge you after 2 weeks, like car wash etc.

Cons: The quality of the car. Hidden fees such as car wash. Wrong information about VAT charges that can be refunded on my way back to airport and they didn't. The time I spent to return the car as they didn't have an office in the airport. Dealing with different agents.

Pros: 1. A car was different -wrong advert. 2. Pic in Airport end registration very far.awey. 3. For return was recommendation return to office . 4. If you forget something in the car, they won’t return it.

Cons: Car had Transmittion problems, credit cards didn’t work for deposit (10pcs) but worked everywhere else.

Pros: Asghar who was the driver delivering the car owned by KTC, was very good guy and did a great job coordinating both delivery and return. He delivered an upgraded vehicle at no additional fee and also helped with luggage loading and unloading. Will use this service again

Cons: We requested a 3 row seat car with comfortable seating. Even though we got a free upgrade to a better car, but the 3rd row seat was very small for 2 adults and that was a little annoying during our visit to Dubai. I own a Chevrolet Traverse in US and it has 3 comfortable rows for 7 person seating. That is better than a Mitsubishi Pajero claimed to have 3rd row seat. That 3rd row seat is only good for kids and if you have not much carry on

Pros: Very friendly staff good communication

Pros: Easy to reach them, answered my messages promptly

Cons: They provided me the wrong vehicle, I booked SUV, what they provided me was cross over, complete mismatch, I got the the car delivered to my address so has no choice to change it, completely dissatisfied with the vehicle

Pros: Very good car rental perfect service.

Pros: They’ve provided service to get the IDL

Cons: They haven’t warned me that the car has manual lighting system so I’ve got a fine that haven’t turned lights on time. I thought that the car of a year 2023 should have automatic lights by default.

Pros: The availability to receive the vehicle in a short time and the reception of the representative at the airport

Cons: When leaving the field we paid for parking unnecessarily. 200 dirhams were stolen from us for an international driver's license that we did not receive When returning the vehicle, we were unable to find the company's point

Cons: Actually everything was perfect only the deposit amount was a bit high and they told it will take more time.

Pros: Car was good condition

Cons: Staff checked when returning all was in good condition. After about 8 hours message me and said there’s some scratches Very disappointing I paid for full coverage Please check on this

Pros: The customer service

Pros: Overcharged, charged for car cleaning (this is first),didn't pay me back the exit ticket also

Cons: Overcharged, charged for car cleaning (this is first),didn't pay me back the exit ticket also

Pros: Absolutely Disgusting!!

Cons: Didn’t like Anything!!! Gave a smaller car, manager didn’t want to communicate with me and left myself and family abandoned at the airport

Pros: Loved the service Amazing punctuality We asked for an upgrade and they immediately accommodated. I loved how they pick us from the airport themselves. I will never rent from airport offices. I will always rent though you

Cons: More car variety maybe 🙏🏽🥹

Pros: Pickup and drop at chosen place

Pros: Very cheap renting fee for a brand new car

Pros: Service

Cons: No issues

Pros: Very quick and personal attention. The car was very clean and the responsiveness from KTC GULF was wonderful. We will definitely use them again!

Pros: Service, availebility, realiability, comftable, cleaness

Cons: Impossibilty of charging cellular phone

Pros: Crap service this company is total rip off

Cons: Rip us off with 500 pounds

Pros: Excellent service providar

Cons: Asghar who attended gave us the best service This is what every customer desire.His excellent behavior.regardsa

Pros: Desire of the employee to leave with a clean car

Cons: Amateur and not professional

Pros: The company came and picked the car a day before my travel.

Cons: I ordered an SUV and received a standard sedan (mitsubishi lancer) car. Unfortunately, I didn't have much time to change companies and rates became way higher for same-day rental so suttled for this. The company promised to give me the SUV car on the same day or the day after as it had a technical issue and they never replaced the car. I had to take a taxi to the airport because the car didn't fit my stuff and I specifically got an SUV for that reason.

Pros: very friendly

Cons: the car was basic

Pros: return was good

Cons: hard to find the office.

Pros: I cancelled the car because the car wasn’t same as or similar to what I picked ! And until now I didn’t get the refund

Pros: Mr Asghar delivered the car was very helpful and professional. I would recommend mr Asghar but not the KTC Gulf A car rental company because they are not professional when it comes to any issue with the car.

Cons: Service provided by KTC was very poor, when I informed them the day I picked up the car about the issue they respond saying there is no issue and if needed to check being the car to them. When I arrived to their office they still didn’t believe me finally they agreed to change but didn’t had any car in that category. They suppose to upgrade but they didn’t wanted and after arguing for 45 mins they gave me Mazda 6 which is not suv despite they had different suv but they didn’t wanted to provide.

Pros: What gave us an additional peace of mind, is the fact that we could connect with them by what’s app all the time - before and during our trip. We will definitely reach out again to Asghar next time we are in Dubai.

Pros: new and clean

Cons: The service was courteous and good. highly recommend.

Pros: Great customer service and communication on WhatsApp. Mr. Sagheer was waiting for us with a sign after exiting the terminal. Very helpful. Offered to drop our extra luggage. Came to pick up the vehicle from our hotel near airport. A great experience !

Cons: I was given Prado in place of the odyssey that I booked but after requesting I was upgraded to Nissan Petrol, that was a great experience.

Pros: Waiting for me in airport on delivery and in return car. Availbel in Whats-up.

Pros: It was OK, high miles but OK

Cons: They charged to clean a normal wear and tear car. A complete con.

Pros: Ashgar and his assistant are very friendly when delivering the car in the Airport carpark. They received us by flashing my name card at the arrival gate and provide free car upgrade for bigger car. As KTC office is not in the Airport, Ashgar delivered the car to us at the carpark. Very good service. Highly recommend

Cons: None

Pros: Simple and easy :)

Cons: little bit administration only

Pros: Nothing

Cons: I had to wait for 70 minutes for the guy to bring the car. No enough compensation provided by the car rental agency

Pros: Toyota Rush is a car that like gasoline very very much🫣(13-14 l/100km) ...and acceleration is not enough for Dubai. Is good for street of Bangkok🙃

Pros: Easy to pick up and drop off the car

Cons: The technical conditions of the car could be better.

Pros: ITV cars I can definitely recommend to anybody who want a relax rents the stages and very friendly and right in time I give them 100%

Pros: staff accommodating for my inquiries. car was in good condition.

Cons: none