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Enterprise at Dubai Int. Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: the desk at Dubai International Airport was very efficient, friendly and knowledgeable
Cons: at the car rental pick office, there is only 1 person servicing the Enterprise office, this person was outside with another client handing over a vehicle , it took 20 min to have him come back and attend to me, there were 3 other people waiting behind me for service. at peak periods the car rental should have more staff manning the process of vehicle inspection and handing over of keys
Pros: As already stated their customer service was much above par despite a bit of rush
Pros: They dishonoured the booking. All the money is lost.
Pros: drop off the car was quick and easy
Cons: I am not happy that company decided to charge me money without prior information and notice. I came in I had car inspected all ok no issues then suddenly 2 days later extra 80 Dirhams have been taken out of my account without advice or information by rental company. This is unacceptable, avoid this company if you can.
Pros: Cars were in great condition and spotless.
Cons: Took 90 minutes to collect the car. Only two staff booking out cars and it took too long. Manager was rude and dismissive to a customer that had been waiting for 2 hours ahead of us.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 65 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Australia, Austria, Belgium, Canada, Denmark, Germany, Greece, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Romania, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom, USA.
Driver licenses from the following country(ies): Greece, Japan, South Korea, Turkey will be accepted only if the translation is approved by the Consulate or Embassy.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, flight information.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
It is allowed to add up to 1 additional drivers.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Pick-up & Drop-off
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