Thrifty at Dubai Int. Airport

Cons: The car was dirty inside, there was no glass washer

Pros: Car was fresh.

Cons: This company full of scam. After I returned the car they "found" small dental and charge me additional 70$ from my card without my authorisation (it was charged additionally to deposit) in the same time by their policy they should not charge for small dental at all. So they could use your card after you returned a car and take your money for some “additional findings” without your authorisation. When I asked to send me some evidences for the scratch, they stopped answering me at all.

Pros: They do not have usb ports to connect my phone and use waze or google maps

Pros: Amazing

Cons: Amazing

Pros: Smooth process, no issues to report.

Cons: Tolls charged at 5.25 rather than 4

Pros: No issues. Fast and polite agents and car as described.

Cons: Nothing

Pros: Great

Cons: Connection of iPhone didn’t work

Pros: Thrifty representative Alex was very nice initially the car has smoking smell very unpleasant contacted him replace the car next day and upgraded the car

Pros: very good

Cons: nothing

Pros: Nothing

Cons: Poor serivce

Pros: Great service.

Cons: Would highly recommend.

Pros: Pick up agent was friendly.

Cons: Drop off agent was not friendly.

Pros: The service experience was good and very kind office agent which explain all the needed the details

Cons: The tank was 5/8 full, make it difficult to return same gas level. The inspection of the car return was a bit long from general and delay me & my family next to the car when was really hot out there

Pros: Efficient but thorough. Very polite & well organised.

Cons: Everything was very smooth & good, I was very pleased with my choice of companies & experience.

Cons: Extremely long wait time to pick up car; very expensive; excessive salik charges

Pros: Friendly

Cons: Receiving the car took a long time

Cons: the efficiency of the agents and they tried to sell me another insurance, although they know that i have one !!

Pros: Very professional and hassle free experience. Knowledgeable and helpful staff

Pros: Very safty and very good 👍 service

Cons: The check out and check in all the services was perfect and good price

Pros: NONE

Cons: NON Transparent At the time of checkout they asked me for Salik amount which I paid in cash .. now more receipts being shared for more money .... System is a bit catchy in Dubai

Pros: Very quick and efficient. Able to change to bigger car when we got to Dubai airport. Love that the help desk is inside airport (not in the hot garage after a long flight). By the time we walked to the garage, the car was already parked there and ready to go. Process is so smooth, and a much much better experience than Hertz (which we had used several times and kept getting bad experiences. So glad we finally switched!)

Pros: Honestly the agent is good and the staff are professional and helpful but the car provided was not to the standard that I am used to from them

Cons: The car was older model and not as clean I would like , the fuel level was not full (little under full) they said return it same but realistically speaking I can't stop at the gas station and say pump 5 then 5 until reaching the level it was it should be given full and return full but given not full and recorded full this is not good. The car had many dents and scratches all around and there is a problem in the Bluetooth which cased some distractions to me as it kept on disconnecting.

Pros: Es ging alles sehr gut.

Cons: Der Tank des Auto Jeep Grand Cherokee War nicht voll es fehlten 10 15 liter Benzine (es wurden Fotos bei der Abholung gemacht als Beweiss vom Personnal). Ich habe ihn voll zurück gegeben. Das ist ei Problem?

Pros: Prompt service and helpful. The Check in agent who checked the car was really good and fast.

Cons: Too long process of hiring the car.

Pros: I'm sorry I booked through your site and I won't do it again. Thank you

Cons: I'm sorry I booked through your site and I won't do it again. Thank you

Pros: Good service

Cons: None

Pros: You are shit!

Cons: You are shit!

Pros: Very good!

Cons: Just the time we spent to get the car at T1 in Dubai was bit longer.

Cons: Car had no USB charger

Pros: Extremely poor. They did not have the car which we booked and try to give us the category below. For the same money.

Cons: They were rude and unhelpful and didn’t care for our custom. Lost my deposit which I paid discover cars in the uk. They told me there is nothing they can do because I am not there customer. They also said I should’ve booked with them direct and this would’ve never happened.

Pros: They were spot on. The gentleman that handed me the car once arriving was really really helpful. His name was Mursaleen. The airport had lost my suitcase. I did not know what to do as every employee I was meeting who worked in the airport was given me different information. Luckily for there driver he took me to the main office where I could report all this. If I had not told Mursaleen (thrifty driver) I would have never got it. I am glad I went with Thrifty and the help they gave me.

Pros: There was NO queue when I arrived so booking in and picking up the car was quick. No hassle for additional insurance either.

Cons: The first car I had although clean on the outside, wasn't cleaned on the inside. E.g. the previous renters hire agreement was still inside.

Pros: Helpful

Cons: So far so good

Pros: Efficient

Cons: Not transparent at all. Sold additional insurance with absolute no transparency. Very deceitful

Pros: They are very helpful and professional

Pros: The service was prefect, done very fastwithout any problem

Cons: The only thing that I didn’t like was dropping off the car, and it was because I was new to the Dubai airport and the google map was not correctly showing the thrifty location, I was sent to departure while I should have been redirected to Arrivals

Pros: Was fast and freindly

Pros: Thrifty made me wait one hour at the airport for the car

Cons: Their people who work for them are rude and just want tips for bad service

Cons: All good except the car power is less than expected

Pros: Nothing

Cons: Very difficult to Find the place in airport. Very slow service. Car in bad technical condition.

Pros: Extended my rental using a voucher without me needing to visit the airport.

Cons: Car was not really as clean as it should be inside. Leftover food and sand in the car.

Pros: Newish car provided with no damage

Cons: Pick up service was not great took to long and not organised at all

Pros: the service and people

Cons: the car was damaged

Cons: When I order a "full size SUV", then considering the price I paid I do expect 4x4 car like landcruiser. But not toyota rush, which is weak, 2-wheel, weak motor, just looks from outside on the firswt sight as a big car. Total disappointment.

Pros: The car was brand new

Cons: That I had to wait for 20 min to instantly pay for the toll when returning the car, while I nearly missed my flight due to this. I asked to just charge the creditcard but that was not possible. But 2 days later my creditcard was charged anyway for the last 2 days toll, so why did they let me wait for it when I returned the car. People have no time for this when they have to catch a flight.

Pros: Quick and easy, as soon as we found the desk

Cons: We had to drive from our arrival teminal 2, to terminal 3. As we were al tired and with 6 people this wasn't that easy. Also thet didn't mention that 4 day's later a desk was opened at terminal 2 to drop off the car.

Pros: Very quick and friendly. No nasty and pricey insurance upsell.

Pros: Price for car hire

Cons: Time taken for getting receipt of car. Not enough staff on duty to cover people waiting. Directions given to where pick up the car.

Pros: I've appreciated the low price

Cons: Agents need to smile and give more explanation

Cons: They warned me not to smoke in the car I do not smoke. But the smell of the car was cigarettes and we could not sit in it until we put perfume on the whole car

Pros: The secourty Deposit it is take a long time The Thrifty not accept emand the rental one more day with same range price

Cons: I did not receive back all the money retained as collateral, I did not receive any response and I sent 3 emails. I certainly wouldn't choose Thrifty anymore

Cons: I was given a contract with a plate number different than the actual car handed over to me. Unfortunately I have discovered this only on the second day of my rental

Pros: Efficient and affordable service providers with good quality cars.

Cons: Nil.

Pros: Honestly the staff are friendly and helpful like the person who processed my reservation at the airport office and at the time of drop off Mr. Fakher El Deen was very helpful and professional as I was lost in the parking and he came and found me

Cons: The car had some damages such as the fog light on the left side and I asked the guy who handed me the car several times to make sure it is marked and he said he did but at the time of drop off I found out that he didn't this is totally unacceptable and If I didn't have a picture I would have been blamed for it. I get it and I understand that you want to transfer everything electronically in terms of marking the damages on the reps phones but I think as a customer I should get a copy to make sure

Cons: Their agent did not informed me about the process to pay the parking fee in public place

Pros: I did mnot get the card because they refuse our French credit card

Cons: Catastrophe The agent at the desk was disrespectful

Pros: fast . helpfule . easy to find to drop off the car

Cons: non

Pros: easy rental at airport

Cons: Agents could mention the speed limitation policy in each region to avoid fines

Pros: Fast

Cons: they didn't give the selected car