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DRIVUS at Dubai Int. Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Prompt response. Very good comunication, they cand find a solution for anything.
Cons: There's nothing good about the service. They don't have office at the airport. You have to call and wait for a long time before someone Contact you to get your car and this is the 1st time for me when I rent a car from DXB airport. I have to pay the parking ticke for there car. The smell was very bad inside the car and the costumer service It's very bad I will never rent from this company again. Not recommend to no one.
Pros: Price/ Quality of the car/ Reactivity of drivus
Cons: No agency at the airport. Very long waiting time
Pros: They have excellent customer service received me immediately after finishing passport and customs. Highly recommended
Cons: Almost all
Pros: There is no service
Cons: Communication, car type
Pros: Clean components, good mechanical condition
Cons: The baby car seat was nit ready and I received it 2 days after my trip
Pros: The man who picked up the car left us He waiting for us only 15 minutes then he said if you want the car you need to come to my place And his attitude very bad
Cons: The driver must consider the time that we may late to pick up our luggage Also when we return the car we tried many times to call the agent and the driver to tell them that we returned the car They saw the message but no body replied
Cons: Required to call a WhatsApp number and then to get messages to say WhatsApp call don’t work
Pros: great price clean car
Cons: lack of rental desk in dubai airport.
Pros: pickup and drop off was smooth
Cons: was not refunded as agreed when car had to be returned early
Cons: android auto dosent work had to pay parking because the driver waited there
Pros: Very kind and easy to communicate
Pros: What's app messages
Pros: Reasonable price
Cons: Model of car selected not available, tried to tell us full coverage (which we paid for!) was not included.
Pros: היה פשוט לעשות את העיסקה והכי חשוב השירות
Cons: העניין שלא עדכנו אותי שאחרי 22:00 גובים אקסטרה כסף 240 שקל זה ממש המון ולא הוגן בכלל
Pros: Online portal was easy.
Cons: Was good till the moment I returned. As I had a tks it has been so difficult to get a response from them, so I could pay the ticket. A code is required, so I could pay it online.
Pros: The car was superb, new and clean, great value for money. They were always available at whatsapp, and answered all of our questions.
Cons: We've waited almost an hour for our car at the airport.
Pros: They should give better cars.
Cons: The car was not clean inside and had dents etc.
Pros: The pickup process was terrible.
Pros: The agent brought me a small car when I requested a 7 seater car and left me and my family with no choice.
Cons: The agent brought me a small car when I requested a 7 seater car and left me and my family with no choice.
Cons: I had asked for a Innova sized car. Instead I got a smaller 7 seater. The central electronic console on the car did not work because of which there was no backup camera, no music etc. They promised a replacement within 12 hours. They never contacted me again for the replacement. Once they take your money, you are on your own.
Pros: efficient even without an office, all seemed straightforward, still to see if my deposit is returned
Cons: car condition and cleanliness
Pros: לא מסרו לי את הרכב
Cons: לא אהבתי
Pros: Very bad service and servers, it was a bad experience. very rude servers. Bad timing. Not a practical late On On booking picking up the car picking up the car. Also late and dropping off the car. Also, late in dropping off the car. They hang up the phone on me so many time. They hang up the phone on me so many time.
Cons: Nothing it was a very bad experience. They’re late on picking up the car and dropping off the card. Not to practical at all. Bad servers and rude. Not practical at all. Bad servers and rude. disrespectful.
Pros: Very responsive in communication
Pros: Sales representative work ethic
Cons: Drop off procedure and hidden charges
Pros: all perfect
Cons: nothing bad
Pros: The drop-off was easy and efficient.
Cons: Meet and Greet did not happen. They didn't follow the provided flight number. It took a few calls and almost 2 hours until they met us. Around midnight, we got an old car with broken parts and a missing safety belt in the back. The car did not start the next day because key battery went low. After calls again, they brought a newer car to the hotel. The car had zero petrol indicator, so I sent it back to get a refill. They basically ruined one day of our holiday. The rest of the days were OK.
Cons: Car had strong cigarette odor
Cons: I booked a Toyota Camry, but the company gave me a small Chinese car mg5 with a small engine. I consider this a violation, since they should provide a similar class of car. It smelled strongly of cigarettes. I had to wait a long time and look for an нagent in the parking lot.
Pros: That was easily the worst experience with a rental car company ever. The representative was rude and very unprofessional. This is a very bad rental company.
Cons: Absolutely nothing
Cons: Rude personnel, not helpful, asked to pay for extra insurance when I took the full cover from the website booking! Dirty car from the inside, late to pick up the car
Pros: I dont get the car the let because the want more mouny from 10 pm. So the let to get more mouny
Pros: Very easy to drop off car as I was told to leave the keys in the vehicle
Cons: The fuel level in the car was below the reserve, I had to find a petrol station ASAP to avoid being stuck in the middle of the road.
Pros: Driver waiting on airport
Cons: Driver did not meet us on airport
Cons: Picking up and dropping off of vehicle and having to pay for parking at the airport.
Pros: i ordered a hyundai and got m.g without fuel i paid40 a.d for an apartment with parking i will poston facbook
Cons: i ordered a hyundai and got m.g without fuel i paid40 a.d for an apartment with parking i will poston facbook
Cons: The car smelled like a pigsty.
Pros: Easier, Faster, Flexible, friendly..,
Cons: Not available..,
Pros: The car was new with 600km and clean. Definitely no complaints
Cons: There was an issue with the wifi router and representative forgot the charger
Cons: We had to wait for the representative of the rental company for more than an hour when we returned the car. When we got the car, the representative lied to us twice about the navigation device BR, Pasi Tuominen firstname.lastname@example.org
Pros: Nothing. It was appalling
Cons: Everything. Staff attitude, false accounting, attempts to rewrite the booked contract. Never ever deal with these people
Pros: drivus employs arrogant people without any education. they are slimes until they get the money they play what they will do for you. in the end they invent additional fees, they charge for things that are not even in the contract. worst car rental in all of dubai
Pros: Friendly and helpful
Pros: the service are very professional and exceptional. will love to rent car again from DRIVUS
Pros: Great service, WhatsApp communication initiated by Representative upon landing. Upgraded car.
Cons: The fact that a deposit was taken from my credit card and only to be refunded after 21 days. This may have been in the fine print, however it should be highlighted more prominently when making the booking.
Pros: I liked nothing and I won't recommend anyone to rent from them.
Cons: 1. The car I booked wasn't available nor a similar one. 2. The car they provided was severely damaged in a previous accident (cranking engine noise, poor paint job, cheap windshield replacement, load street noise, and a list of a lot more issues)
Cons: car was delivered 40 minutes late, had to wait after flight with family at the airport. and for drop of the car at the airport similar issue, agent came late tp pick up and i almost lost my flight and had to run at the airport with family to catch the plane. still waiting for response from Drivus on my messages from them as to when will i get the deposit back and bill for salik toll used. zero response from them. i have messages with me and would be happy to share with you.
Pros: Terrible would never use
Pros: Nothing be careful not to use this car service DRIVUS!!!
Cons: Nothing , be aware don’t use DRIVUS! They Thief and one big crooks. We order car suv type , with baby seat , We landed in DXB airport , they don’t have front desk in airport , driver was waiting out side ,when car arrived we saw it’s not the car we orders , we order a big suv that should feet 3 big luggage , we got a car that can fit 1 luggage. And without a baby seat!!! Car arrived with empty gas we waited 2.5 hours in 45 degree to get baby seat. They threatened was need to order police.
Cons: The deposit process is taken much time to return it.
Pros: it was easy to find
Cons: the smell of the car because as if someone smoked in that car for a long time and it was hard to get rid of the smell. also, i didn't get the car i asked for or anything similar to it
Pros: friendly staff, brand new car, supper clean, fast respond
Pros: Very polite and professional
Pros: Relatively cheaper than other agents.
Cons: As stated above.
Pros: The agent waited for me.
Cons: Got another car. Deposit Wasn’t full at pick up
Pros: car was delivered very dirty and empty of fuel
Cons: Friendly service
Pros: The car was dirty and without fuel. Plus it's not the car I ordered I'm really disappointed
Cons: The whole unfair and cheapy style they are representing..
Cons: Contact details of car company wrong
Cons: Wrong description of car and the cars are old
Pros: Very bad organization
Cons: Every thing
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For rentals of 1–27 days, mileage is unlimited.
For rentals of 28 days or more, mileage is limited to 5000 km per rental.
Mileage is limited, there will be a surcharge for each additional km.
A Young driver fee is not applied.
Maximum rental age is 99 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: Cash, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Additional drivers are allowed free of charge.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 90 minutes.
Pick-up & Drop-off