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AddCar at Dubai Int. Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: At the moment nothing, I am really disappointed with the service and the lack of support when there is a problem
Cons: The lack of support when there is a problem.
Pros: The staff are great.
Cons: The car was bad to drive.
Pros: Great service
Pros: This is super bad car, lot of damages around it., also a lot of noise, need repair service
Cons: Deposit to much
Cons: Risk of not getting to the agent who didn’t wait with a cardboard with my name as indicated during the booking. Car different from what was ordered.
Pros: I have been given an unsafe car to drive and realised that when i was on a motor way, loud noise no balance electric faults, the staff were really helpful providing there manager number, Manager Omar completely ignored me.
Cons: I have been given an unsafe car to drive and realised that when i was on a motor way, loud noise no balance electric faults, the staff were really helpful providing there manager number, Manager Omar completely ignored me. This is the manager contact details +971 56 685 1470
Pros: They're very fast and responding
Pros: מעולה תודה רבה
Pros: AddCar do not have an office inside the terminal. They have agents that deliver the car in the parking lot and also check-out. Sounds complicated, but it is an easy and fast process.
Pros: I like the time spend in the arrival and departures
Cons: I didn’t like the deposit I have to pay , normally is normal to pay an amount but in my opinion you get it back so late and you have to wait around 1 month to show and get your money back ! That’s so late
Pros: Delivery and pickup was clear , fast and fair . Good to have that kind of service .
Cons: The car itself was fairly used
Pros: Very good price
Cons: It would be easier if they would have an office at airport. But to me it is not a huge deal as long as the price is interesting
Cons: bad return policy, average communication, they don't understand English. The service is not ok. They said I have to pay cash. after I told them I have only card it took 1 hour for the payment and the charge of the deposit because their pos machine did not worked.
Pros: Our car got upgraded (sedane over a hatchback)
Cons: The pickup was somehow hard - the driver tried to scam us over the conversion rates (wanted to charge 5% more, stating it was for VAT - although I had it printed how much I should pay and it stated it's "including VAT" The other problem was with the insurance-I wanted to purchase the full insurance as agreed via email directly with AddCar-for the price of 8 EUR per day. However, the agent on a pickup didn't want to provide it,laughing at me and saying it is 40€, despite me showing him the email
Pros: Rental agent move very fast and meet me at my location.
Pros: Dropping the car off at dubai Airport on my way back to London was smooth. Gentleman was on time, very polite. Provided the right information and very practical. Generally a pleasent experience. Completely opposite to the picking up experience.
Cons: Picking up was a disaster. The guy wasn't waiting for us at t-1 of dubai airport. I found out afterwards that he was told to wait at t-3, even though I clearly mentioned on my booking that I am arriving at terminal 1, I also gave the flight number. I was told it's my fault 🙄 I was asked to pay deposit in cash, I found that little odd and scandalous. Normally deposit is returned to the customer if everything is OK, how would they return cash deposit to international customers. Scam🙄
Cons: Late for pick up Late for dropping car Hidden cost should be mention in the website
Cons: Add car representative showed 50 mins late to airport. Scammed me out of 50 AED For “airport parking” found out later it was only 10 AED and why would I need to pay for it? Low air in tyres. Would not recommend
Pros: I didn't like a thing about this rental car company. Dirty car, empty tank, lazy service.
Cons: I didn't like a thing about this rental car company. Dirty car, empty tank, lazy service.
Pros: Bra bemötande.
Cons: Bilen var inrökt.
Pros: Price and car condition
Cons: Pickup time was terrible, almost took 1 hour... plus broker gave full insurance while agent advised it's only third party insurance.
Cons: I booked car with full insurance and I bay for that but it was not !!!
Pros: The price, although it was cheaper in UAE dirham but I was charged in euro
Cons: There is no office in the airport terminal. I called the representative who gave me the car, but he didn’t respond to my calls and WhatsApp messages. When I picked up the car.. he told me to call him when I came to drop it off. I did so, but he didn’t respond. There was no enough time for me because I had to catch my flight. After several failed attempts, I called the number in the confirmation email. Luckily, they responded and the representative came to me after waiting for like 40 min or so.
Pros: Very poor Please remove from ur list
Cons: Not available in airport
Pros: Good service,overall good condition of the car. Nice,friendly add car representative
Cons: Meet at the airport, and the add car representative gave useful information abt local specific rules. And he was available in whatsap in case needed. Easy to pick-up and return car
Pros: Nothing they are scammers
Cons: They are Scammers
Pros: Rep at airport - no need to go to desk. New car.
Cons: Back seat a little dirty.
Pros: Responds quick to questions, was efficient. I only wish they had a card machine, would have been easier than going to an ATM, but service and car was excellent. I have already recommended them
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Details are available at the car rental company's reservation office.
A Young driver fee is not applied.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, ID card.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Additional charges will be applied.
Pick-up & Drop-off