Autostrad Rent A Car at Dubai Int. Airport

Pros: Just really efficient

Pros: nothing . Only the car is good

Cons: Staff needs training on how to Deal with Angry customers how to offer the best servcie

Pros: Nothing

Cons: Even though I had paid for full coverage to DiscoverCars, Autostrad employees wanted to charge me additional insurance. For this reason I have been told that any damage should be turned off by my credit card and subsequently claimed from DiscoverCars, which is not normal. They were unkind and when I refused to pay additional insurance cost they just made me wait for no reason. Unnecessary stress

Cons: The refund is still awaited; unprofessional service. Please revert over the emails and messages.

Cons: I paid %50 more For another full coverage

Cons: Hidden charges with small fonts, in loads of term and condition , which was not mentioned to me by the operator at the desk

Cons: He gave away my car Did not bother to call or inform Did not provided a solution Very unpreofessional

Pros: Wery quick and correct partner!! Good P/V rate.

Cons: -----

Pros: The staff was helpful and kind.

Cons: N/A

Pros: The car was on excellent conditions and it was exactly the same model I have selected

Cons: They scammed me about the GPS service. I paid for it and did not get it. They said the amount was going to be reversed and that has not happened yet

Pros: the car has more mechanical issues and the inspector did not go under the car to check the problem as well did not sign or mark any dirt's in the interior of the vehicle . during the returning time the other inspector will blame the customer and about any problem they can find and the customer will be charged for the services.

Cons: The staff on the returning desk was not professional and not respectful at all he is not listening to the customer requirement and does not care about the customer satisfaction. very rude person

Cons: First Autostrad takes a long time during the process of picking up and dropping off the car. Additionally, the staff were not polite and helpful.

Pros: I did not get the car

Cons: They did not give me the car

Pros: very fast and very competent staff

Pros: They are really honest. We forgot our cell phone in the car and they did their best to give it back to us. Honesty matters! Thanks a lot.

Cons: Extended stay by 4 days. Did not tell me it would be 5x the price of first 4 days. I could of returned and rerented for a fraction of cost. Sat and laughed at me in office when I said they could have explained cost when I extended.

Cons: They gave me a inferior car than what I had booked and made me wait more than an hour when my flight was already delayed by 5hrs and I was travelling with a 9month old baby. This whole car rental experience ruined my day and my mood even more

Pros: Didnt get my car

Cons: Didnt have my reserved car

Pros: Glad with service

Pros: Very friendly agents. Detailed information provided. Car was in good condition.

Cons: instruction upon return was a bit confusing

Pros: Staff friendly and efficient

Pros: Very good company , new car

Pros: They are cheap

Cons: The picking up time is so long and the car has a lot of scratches in the body

Pros: I couldn’t rent the car cos of the incompetence of you and autostrand

Cons: I couldn’t rent the car cos of the incompetence of you and autostrand

Pros: Helpful staff

Cons: Spent 3 hrs waiting for my car to then get to the car and it wasn't even clean. I paid for a car seat which they couldn't supply. Then found out they had a boster but the rep in the terminal wanted to charge me separately has the seat was his apparently. The managers did call up a couple of times and apologies but still doesn't cover the time spent with a child at 12 midnight.

Pros: Nice car. Routine

Cons: Tried to sell insurance on top of I am having Pick-up and drop of off offices may not be well communicated, the associate is very confused and tried to charge more. Hopefully, they do not. Did not provide the final charges at the time of check out

Pros: Nothing

Cons: Nothing

Cons: They are charging me without any explanation.

Pros: car was very poor and old the car was chivering when was stopping. I wait about 30 min till car received after I've done check in of more then 15 min

Pros: I enjoyed the service, the price and the vehicle.

Cons: I didn't like that the amount of fuel was not full and I was afraid that this would be a reason for an argument when returning the car and charging. You ask for a quick response, but I still don't know what additional charges I will receive.

Pros: nothing

Cons: The process of handling procedure and car rental costed us 1 hour. The car is not parking at the airport. We need to wait for around 30 mins to take the car.

Pros: The price was ok compared to the rented car.

Cons: Despite they had already all my details from the online booking it took ages to re-do all the documentation check like credit card, driving license and so on; they gave us then indications to reach the car parking (initially not very clear). Personnel there was unpleasant and the instructions in English were not clear. When I gave the car back, despite was everything spot on, the person in charge was behaving like he was upset and barely spoke. Very rude indeed. Nobody gave me even a receipt.

Cons: We ordered a draft Corolla and they didn't give us one. They said there was also a safety seat missing. They said there wasn't. The representative started looking for faults and we showed him there was a video before then he said everything is ok . They accidentally entered the parking lot near the agency and then they asked for 30 dirhams even though we know if you enter for a short time you don't pay, then he said 20 dirhams is enough. !! Then we knew he was a thief

Pros: I got the car I ordered

Cons: When I returned the car I didn't have the blue copy where car body condition is marked nor I was told to bring it. They should have the original paper and give me a clear check out bill. Now I have to see if they charge my deposit. It shouldn't work like that. Time of clearance or payment if needed, should be done on check out

Pros: desk was close to the terminal exit

Cons: took a lot of time to finish paper work

Pros: Car had marks all over it and smelt of very heavy cigarette smoke

Cons: We did the paper work inside and was told that the car would be waiting outside the office in the parking lot, however we had to wait quite some time before they brought the car onto the Airport. Once shown the car, I was able to point to a number of marks on the car on all sides and noted that the car was unwashed and their was a very heavy smell of smoking - however the agent said it was the air freshner and said there was nothing else to swap it with.

Pros: Easy pick up and drop off

Pros: big car

Cons: Arrived terminal 2, but car was at terminal 1 + slow picking up

Pros: I took the car in a short time

Cons: Experience with clients

Pros: I had the car with the boot not working it would not close. I drove on the motorway with the book half open it had taken me 3 hours of my time to try and close this and then I had to come back and change the car this wasted further of my time not really happy

Cons: I had the car with the boot not working it would not close. I drove on the motorway with the book half open it had taken me 3 hours of my time to try and close this and then I had to come back and change the car this wasted further of my time not really happy

Pros: Quick but it was 1:00 am

Cons: Car smelled heavily of cigarette smoke. Every time we used the car for the week we smelled like cigarette smoke. Everywhere we went we smelled like cigarettes.

Pros: Friendly staff, car was as advertised.

Cons: Customer should be informed that the pick up location is in Terminal 1 which is not easy to get to if you're arriving into Terminal 3.

Pros: No support to other terminals . Car was in very good condition . Terminal 1 arrival pick located not far but if you have family and bags no support from car rental

Cons: No pick up and drop off facility on other terminals

Pros: Satisfied with Autostrad

Cons: Rental counter is not easy to find

Pros: Bed service. I recived 2 hours late the car!!! Very bad services !!!! The car was very very dirty. Don't clean before. I wait there at 23 pm to clean my car. Don't recommend this company !!!

Pros: Bad services !!!

Pros: Nothing

Cons: Everything

Pros: Not good

Cons: What I wrote above

Pros: very poor and very unhelpful

Cons: useless company should be removed from your bookings

Pros: Nothing

Cons: See above comments.

Pros: Pick up was quick and simple, easy to find and people very helpful.

Cons: I went early in the morning. The car was old and full of scratches all over when I picked it up and the pick up agent spent a while marking them all in the paper. Still, the car was clean and worked perfectly. The drop off agent was assigning me a scratch that was already there when I picked up the car. Finally I was in a rush and had no time to discuss, and he said he would look at his archives and see what happens. I hope you won't make me pay for something I did not do.

Pros: Nothing

Cons: Every thing

Pros: Nothing

Cons: Agents did not communicate with each other so we had to go through the process multiple times, car was filthy and breaking down, no agents at drop off and we were hung up on when we tried calling

Cons: Terrible company!!!

Pros: Nothing

Cons: Your staff are not helpful & give you the impression that they really cannot be bothered.

Pros: Too long waiting time after a long flight very frustrating, the agent is not efficient

Cons: To slow and frustrating, there was me and another customer and they not manage the registration and agency is always on the phone. We wait 1 hour just for registration , there are 2 guys who managed inefficiency. Will never order from those company that worked with autostard.

Pros: bad

Cons: see above

Cons: you take my money and give me nothing

Pros: idont gut the car

Pros: absolutely nothing

Cons: took 2.5 hours to deliver the car. they took me to their depo, and searched for half hour to find the car, once they did, the car was dirty, they wanted me to take it, i refused since it was hard to figure out what is dirt and what is scratch. then they gave me another car that was accidented and the entire front of the car felt loose on the road. they do not deserve to be at the airport with their service and low end cars

Pros: Efficient staff

Cons: Everything else especially location

Pros: Very poor service they over charged me the car was in very poor condition they literally ripped me off they charged me extra saying they received fines haven’t provided any proof and they took money out of my account

Cons: Very poor service they over charged me the car was in very poor condition they literally ripped me off they charged me extra saying they received fines haven’t provided any proof and they took money out of my account

Cons: Hard to find, no car available, we had to go to a coumpound after a long flight to pick up a car on a prking lot in moddel a of the night. The car was a second hand car, not clean at all, with empty tank. A old model, with not even a USB plug...I will make sure to never rent a agin with that company!

Cons: I was provided with an old and poor condition car. It had dents and scrapes around the whole car with burns on seats inside car. It was also provided empty of petrol at after midnight, even though i had it booked to pick up at 10pm. It was not at airport and me and my wife were driven to a car park and given the car in pitch black with no petrol. When i complained i was told there were petrol station on every corner. i almost ran out of petrol on the next morning and wasted a day of my holiday.

Pros: NA

Cons: It was difficult to find as the name on the desk was different.

Pros: Continued from what I didn’t like as ran out of space - report sheet and as I was attending an event I had no choice but to sign the form to allow me to rent the car and not be late. I’d already waited 20 minutes on arrival for the car to be collected from where it was parked. The return check of the car was a thorough 20 minutes and included myself cleaning marks on the car to demonstrate items that were to be put down as damage were in fact dirt/dust/sand.

Cons: I received the car with the low tyre pressure warning sign lit up on the dashboard as well as less than half a tank of fuel. This is not what you expect from a hire company when you arrive in a new city. As well as being a safety issue, being unfamiliar with the city meant it was at least 1 hour before I found a petrol station to put air in the tyres and refuel. The check of the car on arrival lasted all of 5 minutes with the operative refusing to put down the marks I identified on the damage

Pros: easy instructions

Pros: Not a lot!

Cons: Insurance not provided even though I paid for it. General quality of the car wasn't great.

Pros: Nothing, absolutely nothing

Cons: Everything from beginning to end

Pros: Absolutely nothing

Cons: Everything

Pros: Nothing.

Cons: lack of flexibility of agent, who also tried to change the price of the rental, depsite the contract already being in place.

Pros: Some of staff at vehicle pick up/drop off are friendly and try to provide good customer service.

Cons: Fast was pushing to give me their smallest car even though I paid for a sedan. They take a long time at check in and push to sell you insurance, etc. I got and email and was charged for a "scratch" several days after returning the car even though I did a walk around upon returning the vehicle and saw no scratches. This was my second bad experience with FAST and so I would not recommend booking with them.

Cons: They always push you to accept a smaller car that's in a cheaper class than what you booked and paid for.