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Autostrad Rent A Car at Dubai Int. Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Their treatment is bad and I do not recommend renting from them.. I will never repeat the experience again
Cons: 1. I bought comprehensive insurance from the website (discover cars) but the employee says it does not cover everything because it is not through us!! 2. They take more customers than they can handle procedures quickly. 3. I have a MasterCard credit card and it is open for use, I use it in all countries of the world but the employee is rude and says it is not acceptable!! 4. I waited 1 hours to receive the car. 5. The insurance refund period is a whole month, not two weeks like other companies.
Pros: Car was in good condition
Cons: 1. Pressure to buy more insurance. They insisted the Discovery Cars insurance would not suffice as I would have to pay for damages up front and then claim for refund from Discovery Cars. 2. Charges keep coming even 2 weeks after returning the car. Explanations are lacking, and the agent I was talking to on Whatsapp was downright rude, treating me like an idiot. 3. When I returned the car the agent who took it from me insisted I had damaged the wheel, which I did not.
Pros: v
Cons: Customer service - especially Marie the man
Cons: When I arrived at the airport, no one received me and no one called me about the car, even though I was an hour late to receive the car. When I went to the office, I did not find anyone and I waited a whole hour. But what bothered me the most when I delivered the car, no one called me and no one told me about the delivery location, but according to the contract I had to deliver the car at the airport. When I arrived at the departure airport, they told me to deliver it at the arrivals airport,
Pros: There was a pumper scratch beneath the car which was declared in on collection and claimed it on returning the car, next time car should be lifted on a crane to check!!!!?
Cons: There was a pumper scratch beneath the car which was declared during collection and claimed it on returning the car, next time car should be lifted on a crane to check!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
The cost for additional mileage (mileage extension) depends on the vehicle type.
A Young driver fee is not applied.
Maximum rental age is 99 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country. Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name.
All documents must be issued in the same country.
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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