Alamo at Dubai Int. Airport

Pros: I received the vehicle i was expecting and the car was clean without any major marks.

Cons: There was only one agent handling all pickup and drop offs delaying the process. No other rental company had queues apart from Alamo. My main gripe was the non responsiveness of the Alamo agents when I needed urgent roadside assistance. Initial emails and messages for a minor query went unanswered then when I needed urgent roadside assistance it took them 2.5 hours to respond.

Pros: Nothing

Cons: If long waits for a car after your flight are your thing book with Alamo

Pros: The best service ever, speedy pick up and drop. Very clean car and better than the specification, definitely highly recommend.

Pros: Speed of return and car condition

Cons: Alamo counter agent was awful Car pickup was 45mins wait with a Extremely awful agent handling Discovery cars was helpless

Pros: Worst car ever. Issues with key need repair and issued with tyres

Pros: Over priced versus the market. Car was not there when my wife and daughter arrived at n dubai had ro source another car whixh took another 3 hours and made my wife mias appointments made.

Cons: Difficult to get in contact with someone online. We asked on their whatsapp to get a child seat and asked for a price. When picking the car, the child seat was not there (we had to wait 20min) and also the price was higher.

Cons: Time waiting & all the registlration proccess at desk. Also the car was not available, and was change for another, but the point is that the representative showed car photos from google and not actual model year that he gave, and there were a huge difference! Please show customers real photos at the desk.

Pros: Helpful agent when picking up car.

Cons: Although agent was helpful, it was a rushed experience as we only had a few minutes to drive the car out of the car park before incurring a parking charge. I was hoping to take a full video showing the condition of the car in case of any claimed damage later on. I was also hoping to be able to adjust seats, mirrors, air conditioning, Android Auto and make myself familiar with the car before driving. This was rushed. Also signage to car rental returns could be better.

Pros: Checkin agent was kind and cooperative despite the disaster of pickup

Cons: T

Pros: Fast reliable good cars

Pros: Engine was to small for car

Pros: Fast and efficient

Cons: Friendly

Cons: They took of money from my account for no reason. I would certainly not book anymore.

Pros: Price and car condition

Cons: Too long to pick up and to leave the car.

Pros: Very good Company

Pros: Vehicle was relatively new and in good condition.

Cons: The check-in was chaos. It took over two hours to complete. We were not given the car we rented, we were given a smaller car as ours was not available. They told us they would call us to switch vehicles but they never called.

Pros: Clean and new car

Cons: Long waiting at pickup disk

Pros: Please avoid Alamo as much as possible

Pros: The agent (John )was very helpful

Pros: Value for money and the speed the lady processed me on pick up.

Cons: The fact I had to travel to another terminal with all my luggage via taxi to pick up a car already pre-booked.

Pros: Agents were curtious and helpful

Cons: Car was not to standard expected I had mechanical issues on 2 occasions glad it was onbthe last 2 days will never accept a Chinese made car wa my first experience and did not go well

Pros: cleanliness and condition of the car

Cons: it was impossible to contact them when it was needed (I got a response too late almost all the time)

Pros: It was EXCELLENT!

Cons: Everything was perfect.

Cons: Refund time is very long...it is not good for me.

Pros: Good reliable quick service both for collection and returns

Pros: Good car. Friendly staff.

Cons: As mentioned above, very poor instructions. Also despite checking in online, it was very slow and dragged out at the rental centre itself!

Cons: Theres is scratch on the front of the body for the car

Pros: AC not cooling.

Cons: The team is just inefficient, order the car for 12 in order not the wait arrive even 15 minutes late plus 45 waiting in line and the car still waited in the other terminal.... not by mistake it just "how it works"

Pros: Terrible

Cons: Zero customer service

Pros: In terminal pick up and good cars

Pros: I got a better car than expected and the staff was proffessional.

Cons: Waiting time to pick up the car

Pros: Good rent agent

Cons: Take over 20 minutes waiting to dropping off the car. They have one person to recive the car from me.

Cons: Car was not super new.

Pros: The staff are kind and accommodating.

Cons: The delivery of the car is too slow.

Cons: Pretty old car, overall in good conditions

Pros: very quick to get car and give back

Cons: it was not easy to find rental return

Pros: the customer service

Pros: Still waiting for a refund because I wasn’t able to pick up my car.

Cons: My credit card was under my husbands name and I wasn’t able To pick it up and I couldn’t use my debit card.

Pros: Car was clean and in excellent condition Rental desk was very very slow processing . It took me over an hour waiting initially then processing. Papers and documents. Also although I purchased a full insurance at the desk for 35 AED + tax , I was told that tyres glass and mirrors issues aren’t covered !!!!

Cons: It’s only the processing time was bloody looooong . Even though I got a better car than expected .

Pros: Totul,predare rapida ,ridicare rapida, mașini bune.

Pros: Everything, keep up the good work

Pros: No contestan al teléfono

Pros: Dropping the car off was really easy and quick.

Cons: Alamo gave me a car that had gearbox problems and wasn’t going above 80kmh on motorway and kept misfiring and very high rpm. In the evening I had to go back which took me an hour and half to them and they kept bouncing me around until I found a very helpful staff member who then told me this car always has problems and management knows but they keep renting it out. And he exchanged the car for me I had to downgrade the car but I didn’t mind at that point as i already wasted so much time

Pros: Desk near passenger exit at airport.

Cons: Agents at desk were not helpful processing booking quickly enough. Had to haggle to get the car category I reserved. On car pickup in the parking, the agent was not at his desk and had to wait and search for him in the car park. Same thing happened at drop off.

Cons: I asked for a baby sitter and I paid for it 25 a day but it wasn't clean I had to clean

Cons: I felt really bad for the guys working in the parking lot, which at this time of the year is stinking hot. They didn't even have a fan. I know the office is being renovated, but seriously, at least provide them with some sort of portable cooling device!

Pros: Ease of online booking

Cons: Speedy updates non existent....they are not proactive

Cons: I don't understand all the charges done to my credit card post-car drop. I haven't received any clarification email yet.

Pros: Good location of the desk, easy and straightforward collection and return process

Cons: I could not reach the company on the 24/7 call line for over 40 hours (1 and a half days)

Pros: Everything, I don't have any complaints

Pros: you chrage from me a haire price

Pros: All was good. I have been with Alamo for years now and they are the best.

Cons: All was good.

Cons: Service was very bad when I received the car and when i drop it. Till now I didn’t receive the invoice

Pros: Great service, very quick and professional.

Cons: The car was not cleaned before I received it.

Pros: Friendly staff car was clean and tidy, deposit was refunded the day after we returned the car

Pros: 👌👌👌👌

Cons: 👌👌👌👌👌

Pros: The car was very clean ,big and beautiful It was full tanked and we had fun in it I had a mistake because i have rented 2 cars, bei cancel one of the two i made a mistake but the mistake resulted very efficiency. I thank u for your help, because of your auto, our vacation in Dubai was very nice

Cons: The agent who received us could not very well communicate in english with us. He was not friendly and could not answer some questions regarding the reservation

Pros: Cheapest price for good quality car

Cons: Only one person at the counter when I had to drop off the car, and this persin was already dealing with another customer, so I had to wait

Cons: Long line for reaching Alamo desk Long waiting for car rental Long waiting for receiving car Long waiting for delivering car Only one Employee serving customers of 3 car rental offices Unacceptable x

Pros: When the car I had chosen was unavailable, they upgraded me, which was lovely. The car was also very clean.

Cons: It took FOREVER to get through the initial stages at the arrival desk. I was there for at least 20 minutes. It should have taken 5, tops.

Pros: Car in good condition

Cons: Locating the rental desks. Long time spending at the desks in both times. Car without multimedia.

Cons: THEIR PICK UP RENTAL DESK IN THE AIRPOST IS CLOSED AND THERE IS A NOTICE THAT PICK UP WILL BE DONE IN THE CAR PARK!!!. WHILE OTHER COMPANIES RENTAL DESKS ARE FULLY OPERATIVE IN THE AIRPORT.

Pros: Brilliant from start to finish, especially a very helpful young lady at the rental desk.

Pros: They were very friendly

Cons: They should write much more clearly how to return the car - signs - terminal 3 and so on.

Pros: they give us the same car that we rent , a new car , evrey thing is organized very good

Cons: they suggested us to get full insurance .... mean will we have afull insurance

Pros: Good customer service

Cons: Pick up and drop off took more than 40 minutes

Pros: How is it possible that you have to wait more then 30min to pick up the car. You have every possible information before I arrive at the desk. But it takes anyway so long until you get the car. how is this possible with all the possibilities that exist to simplify this process the let the customer wait so long after having had a long journey behind. Including the identification of the client it should not take more the 5min. Thank you

Pros: I would like to give special thanx to mr momin for his professional services in DXb

Cons: I would like to give special thanx to mr momin for his professional services in DXb

Cons: The time of delivery was a bit too much

Pros: Staff was helpfull

Cons: Car was not a premium suv as booked rather more a basic suv , cloth interior no sat nav and didn’t feel like a premium car to drive so was very misleading for it to be described as a premium suv

Pros: The customer service by DIscover car The price

Cons: The office desk is not well indicated at the airport, its under NATIONAL and not ALAMO, very annoying when you have traveled for hours and tired.. there were only 2 agents doing the car checking therefore it was very slow.. the condition of the car was unacceptable, old and i didnt feel safe.. it shouldnt be allowed to rent cars over certain years.. I found better price and much better condition car in a another agency therefore wont be renting a car anymore at Alamo

Cons: Staff not helpful