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K10 Mobility at Ibiza Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Super easy return
Cons: Car windshield was dirty so it was hard to see at night with oncoming traffic
Pros: It was really easy and fast to pick up and drop off our car. The free shuttle service is great and drops you off at the airport. We had a brand new comfortable car
Cons: It was clear and easy
Pros: Very helpful staff at the desk, customer oriented.
Cons: No issues
Pros: Quick, efficient
Cons: As we were using debit card for deposit, we had to buy their full insurance.
Pros: Service was great overall!
Cons: The car was clean.. but had no washer fluid to clean the windows.
Cons: The gas tank was not full when we received the car. The child seat we received was soaking wet. And the discount we were supposed because of the wet child seat to get was not received.
Cons: I was charged €300 more on arrival because the debit card couldn't be charged for the deposit. Although I paid for full insurance with Discover cars, I was now charged for an insurance with K10 directly. Certainly left a bitter aftertaste before the holiday started. I was not the only one at that time, be aware!
Pros: Very good although would have been better if the desk had been at the airport
Cons: The transfer system
Pros: Good car
Cons: Poor communication, flat tyre, worlds worst car seat, no screen wash, rude receptionists
Cons: Time spent picking up the car
Pros: Friendly person at the reception for pickup
Cons: Unclear communication (through Discover Cars), half tank of fuel when they claimed it was full.
Pros: Nothing. Forced to buy their insurance or left with no transport.
Cons: Forced to buy their own insurance or would not give car.
Pros: Fantastic value for money
Pros: Good price, good car.
Cons: Poor instructions for pick up.
Pros: easy pickup and drop off. no hard sales. instant refund of deposit amount.
Pros: esay to use and no hidden fees
Cons: car wasn't super clean and with a few scuffs here and there. Engine not very powerful if carrrying 5 people
Pros: Nothing poor and shocking. Car was a death trap gear box was broken dent in side of car no one showed us around it to point any of this out to us.. over charged me. Had no water in it or screen wash and oil which we had to fill up.. Ignored my emails Over charged us and laughed in my face. Still waiting for my deposit.. let’s see how long that takes.. Please do not hire from these
Pros: Very little
Cons: No shuttle bus, inaccurate info on where to pick up bus, didn’t accept American Express and when offered debit card ended up paying more money!
Pros: Good drop off process
Cons: Poor attitude of collection staff - grumpy and condescending. False advertising of ‘full cover’ with respect to insurance
Pros: The price
Cons: Absolutely no contact !! They says I’ve not returned the car !!!! I’ve taken pictures and sent them but no answer!!
Cons: Will never use this company again. aggressive, bullying upsale of insurance i believe i already had put another €300 on my bill. Gave no information on returing the car with petrol and then charged me double what a tank of petrol would cost. Horrible company
Pros: Kind Dutch lady
Cons: The shuttle bus for 8 people when 20+ people are waiting was not nice with kids. Here's a helpful tip to put on your website: ensure you have a credit card with a deposit of $1500 available! And that you can walk.
Pros: Just told wrong car park for pick up point, no signage and not very clear sorry
Pros: The car was good quality and almost brand new
Cons: The agents are incompetent, rude, and barely speak English. It took them 1+ hour to get the car ready and nobody bothered to say sorry
Pros: The service was good.
Pros: Dropping it off was relatively pain free
Cons: See above
Pros: Close proximity to 5 minute walk from arrivals.
Cons: Customer service poor. Not organised. Although car was in the car wash area at pick up, it took 1 hour to get it washed and be made available to me.
Pros: Easy going, fast and easy to find
Pros: Got you in and out quickly.
Cons: Only part of the car which didn’t have any damage was the roof then we found the roof aerial in the door pocket. No forms to mark up damage just asked us to take photos. Returned car in the same condition agreed all OK then when we left a few hours later they took the 1200euros from our account and still trying to get it back!
Pros: Very nice , professional and efficient team! Everything was very easy during all the process
Cons: Nothing to complain about
Pros: Staff were all really friendly and helpful.
Cons: Car had numerous dents, scratches and knocks. Was not clean inside.
Pros: Efficient, sent through digital copy of rental agreement. Good pickup and drop off service
Cons: They were confusing me with offering their insurance, claiming that Discovercars insurance for sure was only third party liability etc.
Pros: Customer service
Cons: The car was a bit dirty
Pros: K10 told me that the insurance purchased on the website did not cover the car. They persuaded me to buy an other insurance. Doubled the price.
Pros: Just all round fantastic service
Pros: Simple, no fuss.
Cons: Our plane was delayed and we arrived very early morning - the office had closed and we couldn't get our car. We needed to hire a taxi to our hotel and then take a taxi back in the morning to collect it.
Pros: Ease to the terminal
Cons: It was disappointing we had to wait an hour for the car. We ended up having to take it dirty due to having a baby and needing to get on. We were also given it with a low pressure tyre so had to sort which was an unnecessary hassle
Pros: Pleased to actually get the car (VW T-CROSS) we requested instead of 'similar'
Cons: Car could have been cleaner
Pros: helemaal top
Pros: pick up and shuttle service
Cons: car was quite dirty
Pros: The staff were friendly and very helpful.
Cons: Free shuttle bus was not frequent for the number of customers arriving at the airport, leaving us waiting for the 3rd shuttle to get a spot. On a busy day for them, we waited for over an hour to collect our hire car. It seemed that most staff were slow to process customers, there was one exception to this, the rep we were processed by, processed 3 customers whilst the other two were still on the first customer. We requested automatic, but only manuals were available.
Cons: They gave us a xar AC wouldn't work but next day we exchanged the car
Pros: friendliness of staff and speed in service. Car also was as expected and in a well state of preservation.
Cons: all went smooth
Pros: Not much
Cons: They told me that the insulin had purchased from their agent was not valid. They are fundamentally dishonest.
Pros: I liked nothing.
Cons: They refused to rent me a car because I didn’t have an international license. When I inquired with the civil guard they mentioned it was BS, my drivers license was more than enough.
Pros: Very bad experience with discovercar This last time to book any thing with you And very bad recommendations about k10 Zero every thing
Cons: You stole my money with out service
Pros: There was a no shuttle bus when we arrived at the agreed pick up pont. Waited for 45 minutes then had to get a taxi to the rental site. Very inconvenient
Cons: Shortly after the E1200 credit card swipe was taken, there were attempted fraudulent transactions on my card within a few days. Might be a coincidence but maybe not? Have not used this card for much else.
Cons: personale lento e disorganizzato di fronte agli imprevisti.
Pros: Very efficient service
Cons: The P3 area of collection could do with a 'Parking Area P3' added to it to make it clearer
Pros: Pleasant, polite and helpful staff. No pressure to take additional insurance. Quick and efficient service. Air conditioning in office was very welcome! Good communication re return of funds deposited on credit card.
Cons: Drop off and car check was smooth and hassle free. Frustrated by then waiting just over 20 mins for shuttle bus to airport.
Pros: Car needed a service had a warning light on from pick up.
Cons: I was charged 50% more because of the way I was asked to leave a deposit. It was so restrictive that if felt intended to charge more. There was nothing we could do as this happened the day of the pick up. The staff did not collaborate and their answer was simply "you should read the terms & conditions". I wouldn't use nor recommend K10 ever again
Pros: Friendly and speak excellent English
Cons: Price given was 150 euros higher than quoted by Discover Cars. Car had not been cleaned.
Cons: The agent tried overcharging our card (more than the amount stated in the confirmation email) which resulted in the transaction getting declined and got my credit card blocked. Ended up paying a non-refundable 90€ to pay a lower deposit of 250€ by debit card (was happy to pay the 1500€ on debit card but the agent was adamant this should be paid via a credit card)
Pros: What service?
Cons: See below in detailed comments. 90% of the job is showing up. They did not show up. Neither did Discover.
Cons: Car was dirty on the inside and outside, representative was rude and unhelpful, car did not have gas, did not want to shuttle us to the airport and had to walk.
Pros: Value for money and ease of drop off
Cons: Ease of picking up car wasn't that straight forward.
Pros: They finally gave me the car that I expected.
Cons: They tried to give me a smaller car, after that I spent more than 1 hour waiting for my car. The car needed service.
Pros: The car was nice and easy to drive. It got good gas mileage.
Cons: I paid way to much for the rental. A person in my party paid three times less for the exact same car when he booked after me.
Cons: When we arrived at the K10 desk there were only two representatives present at the desks. Both were dealing with customers already. The process to pick up the car was long and laborious. In total it took over an hour between us arriving at the K10 site and leaving with our cars. After we left there was a considerably queue of new customers, I can imagine they were probably there for several hours.
Cons: Asked to pay for insurance when booking the car with DiscoverCars and was also asked to pay for insurance by K10 Rent Cars.
Pros: The car itself.
Cons: Excessive pick up and drop off times, lack of communication, inaccurate information provided regarding insurance.
Cons: The car was old
Pros: Price and Car Only
Cons: They are Thieves, Tried to Rip me off by making false claims. Had I not taken pictures of the car in advance they would make me pay 350 Euros for a small chip on the bumper that is a 10 euro fix and that was already on the car when I received it. There were 3 other families returning their cars are the same time and all of them felt the same way about this company.
Pros: the car, the lady at agency counter, the man at drop off
Cons: the man that picked me up from airport was rude and unpolite
Pros: The service was quick and friendly.
Cons: The condition of the car wasn't good. The car indicated that I should check the tyre pressure. I did, but the pressure was okay. The last few days the car indicated that I should check the oil level. And furthermore, the windscreen wiper fluid was empty. When you hire a car, you expect that these kind of checks are not necessary because the car should be in a good condition.
Pros: Prima snel geholpen goede auto
Pros: Very fast and friendly, definitely recommend
Pros: car was nice
Cons: little orientation to car. Denied all monies including insurance pre paid to discover cars. Hard to find pickup point. I would rent from in airport co and use familiar Com since with add ons K 10 was not a saving
Pros: It was what it was. Standard rental that takes a grand deposit. Always hated that..
Cons: They're not cicar.
Pros: Friendly and fast
Pros: The car was fine and what I expected and the drop-off was smooth and fast, the woman who handle the process was very efficient and kind.
Cons: The desk employee who was making the check-in process to give me the car was very inappropriate, flirting, hitting on me, making jokes, not answering my questions clearly, and trying to be funny instead, and trying to get my number (which I made clear he couldn't use it from my file). I got really confused, frustrated and eventually angry during the whole process.
Pros: Friendly staff.
Cons: Efficient in all aspects.
Pros: Good value for money
Cons: The car was not fully refueled at pick-up!
Pros: I liked the friendly and efficient staff
Pros: At the end of the day can’t fault them.
Cons: At the end of the day all was good I had read revues prior to going to Ibiza and admit I was a little nervous. This was compounded when I found damage to car that wasn’t on paperwork and the rep told us to take photographs and wouldn’t up date paperwork. Glad to say there was no problem when taking the car back.
Pros: They were nice and fast when I picked up the vehicle
Cons: I left the car FOUR DAYS AGO and nobody told me anything about it. Like “Here’s your receipt” or something. My deposit is still on hold and I don’t know anything. Also when you leave the car before business opening THERE IS NO WAY OUT OF THE PARKING LOT. Me and another french woman couldn’t find the code inside the park!!!! She was stuck inside when I arrived and then I asked her to wait for me to get out!!! SHE HAS A PLANE TO CATCH!!!!!!!!!!!!!! 😰 it was stressful.
Pros: It took 1,5 hours to pick up my car, I had to pay a 40,- supplement for an evening drop off and it took forever.
Cons: The windshield whipe fluid was empty - not handy on a dusty island. At the time of the drop off the office and car park were closed. I could not drop off the car, I had a 9:00 flight and had scheduled to drop off the car early in de morning. By chance another customer was also dropping off her car- and hse had received a code to open the gate - I had not received this- and dropping off the car was very stressfull. I will never book with K10 ever again, it took a lot of my time & extra cost.
Pros: No non-sense staff. My kind of people. 👍🏻