K10 Mobility at Ibiza Airport

Pros: Just drop off service is ok. I think they should changed the main manager in pick up service. She is unhelpful and rude. And they try to give you car with scratches and damages and without any information about this in contract. They also gave us car without fuel - we just left the rent parking and the sign of empty fuel appears. Awful service

Cons: Awful pickup service especially supervisor (the main manager) she is totally no customer focus. We were in pickup service for 1h30m (and there were only 4 of us, who arrived together and want to rent a car). Managers are so so slow, they register a car for one person about 40 minutes-1 hour. For us they gave us broken car after more than 1 hour of waiting, we ask to change the car and they gave us dirty car without fuel and it was damaged from all sides (no information about damages in contract)

Pros: Easyness of pick up and drop off!

Cons: Slow, huge queue with agents behind and only 2 desks open.

Pros: Quick serwis, nice people

Cons: no windshield washer fluid but other than that the car is great

Pros: good & clean car in good condition, helpful desk agents, shuttle from airport to car fleet and back is on time. Security deposit of €1300 was refunded in an hour of returning the car.

Cons: nothing

Pros: The car was almost new and the staff was very nice

Cons: I struggled to find it for the drop off

Pros: Good value budget hire. Quick shuttle.

Cons: Slow check in process.

Pros: Terrible service, will never use discovery cars or k10 again!

Pros: Close to the airport and easy paperwork....

Cons: .

Pros: Agent helpfulness

Cons: Nothing

Pros: First they let us wait for over half an hour at pick-up place (not because they were busy, but because the driver had his lunch). The first car was only insured until 31-10, so they had to bring another halfway through the week. The day this needed to happen, it was very unclear when / how / where, until they called us late evening where I was, as the car was end of rental. I explained that they would exchange the car with another, at our terms (whenever en where ever we were on the day).

Cons: I even contacted K10 office in the morning of the exchange, where they confirmed this was normal business to them to exchange a car like this. Then they brought us a much smaller car then the Jeep Renegade we had. This was very inconvenient for us. They solved, after complaints, by switching to another car. I don’t think a have ever worried that much about a rental car before. So K10 was not ea good morning experience this time around. Last time it was also dubious. So no K10 for us anymore.

Pros: Op mail stond een deposit te betalen van 1200€, bij aankomst vroegen ze een deposit van 1400€, waardoor mijn visa niet toereikend was (schone truk natuurlijk) en om een lang verhaal kort te maken was de enige optie volgens hun een extra verzekering te betalen, zodat we maar 200€ deposit moeten betalen, voel me misbruikt!

Pros: Amazing value for money

Cons: Few scratches on the car but nothing other than that

Pros: When there were additional charges attempted by K10 that were not on booking and these were challenged staff were v professional in dealing with this and customer was not charged the additional €225 key and fuel deposit.

Cons: As above the additional charges.

Pros: Good value for money.

Cons: Haven’t received the model I opted for, despite it being available in the yard.

Pros: Quick drop off

Cons: Spent ages waiting for the shuttle service from the airport. Then waited over an hour to speak to someone at the rental place about picking the car up. I was then charged for an additional insurance because they wouldnt accept the credit card I brought. I brought a physical Amex card but also had a Mastercard credit card on my Apple pay / all the card details for it.

Pros: Efficient service

Cons: Cost of insurance 🤦‍♀️🤷‍♀️

Pros: The car was new and perfect. The drop-off was fast, friendly and well organized.

Cons: The car pick-up was slow, complex and had a long wait. There was a lot of fuzz about additional coverages that I did not want and need.

Pros: Cheap efficient service, staff very friendly.

Cons: Car was very heavily dented and scratched, make sure you do a walk round video when you pick the vehicle up! The instructions on how to find the car rental place were horrendous, we were going round in circles for nearly an hour until we found someone that had just dropped there’s off and told us where to go. Deposit of £1400 is a bit steep but this did go back in 3 days after drop off.

Cons: It took almost 2 hours to pickup the car. Way after the selected pick up time.

Pros: Fabulous service and they had the best prices so it was an easy choice to rent with K10

Pros: No comment!

Cons: Payment of €40,- extra for pickup time. No good information where pick-up is located. Trying more than 10x to call no-one pick up the phone, after what app messages and almost 1.45 looking for the pickup place. Finely found the location on a totally different place.

Pros: Todo salió muy bien, muy amable la persona que nos atendió y está muy cerca del aeropuerto

Pros: la atencion del staff

Cons: sigo en espera de mi reembolso del deposito, no me gusto que lo hacen obligatorio el tener que pagar nuevamente un seguro que ya se pago por medio de la app mas aparte tener que dejar un deposito, a comparacion con la competencia, se da a elegir entre pagar el seguro o dejar un deposito, no tuvieron que ser ambos.

Pros: Once served everything was done quite smoothly.

Cons: Took ages for a queue of 4 people to be seen.

Pros: Good new model car. Office is nearby airport terminal and not super busy with customers

Cons: I had to make a report of all the extra damage I noticed at pickup. On drop off there is no written confirmation. Just a girl says ‘ok’ and that is all you get!

Pros: Efficient pick up and drop off once we’d got to the rental office

Cons: A bit of a wait for the minibus at the airport pick-up point. Our excess was increased from €1800 to €2000 - to cover for fuel etc if we weren’t able to return it with same amount of fuel in tank. Also, extra €20 paid to cover cost if it was necessary to call out a recovery truck, which given the state of the road to our villa might have been worthwhile. Would have been useful to have these extras detailed upfront.

Pros: Very convenient location, cars were good and a reasonable hire price.

Cons: It was disappointing that I had booked a 9 seater van and was told upon arrival that this was not available so was offered 2 cars instead. Whilst this was offered for the same price I spent a lot of additional time having to sort out admin and paperwork at pickup. In addition, there was no water in the car washers which I thought would be a basic check before client’s pick up their cars.

Pros: Nothing---Left stranded!

Cons: No car provided---what is there to like? Left stranded!

Pros: Returning car was easy

Cons: Had to wait a long time as people before me seemed to be having problems with collecting their car hire. We were told the insurance we took with you would cause a lot of problems if we had a claim as the car was K10 property not yours & we were only covered up to amount shown on your agreement. We would have to pay K10for any damage incurred, then claim back from you. After much dissatisfaction we were “frightened” into taking out another insurance with them. Our worst experience hiring a car!!

Pros: Very good car company.

Pros: Nothing

Cons: Everything. It’s a mess. TO AVOID Waited for more the 2 hours - worst company ever ! To be avoid. Will add so many fees car didn’t have any full. Not worth it.

Pros: Easy pick-up and drop-off Very kind staff

Cons: They did not have the car model we booked available

Pros: It was easy! The shuttle arrived in 2 minutes and then picking up the car was less than 5 minutes. The rep was great. Overall, very good experience.

Cons: There was nothing I did not like.

Pros: Location. Friendly.

Cons: Extremely difficult to reach via email phone and whatsapp.

Pros: Service and hospitality was very good

Cons: Al ok

Pros: Goed

Cons: Mogelijk meer duidelijkheid geven hoe de borg verrekend wordt/ teruggave. Dit was ook op eerdere vakantie huur auto op de azoren ook niet duidelijk.

Pros: Super friendly and helpful.

Cons: Nothing

Pros: Car had numerous scratches and dents, did mention to one of the agents engine didn’t sound right and he dismissed this I have visited Ibiza for the last 6 years in late October this is the most I have paid for a rental car and the poorest car I have received

Pros: fast and friendly

Cons: no explanation about hybrid got the latest update, but this was very wrong. Took a lot of sweat nd time to get on the right spot for pick up

Pros: Easy pick up and drop off

Cons: Email sent for pick up was wrong. Spent 20 mins trying to find K10 in P1 carpark as instructed. Should of been in P3

Pros: Super easy return

Cons: Car windshield was dirty so it was hard to see at night with oncoming traffic

Pros: It was really easy and fast to pick up and drop off our car. The free shuttle service is great and drops you off at the airport. We had a brand new comfortable car

Cons: It was clear and easy

Pros: Very helpful staff at the desk, customer oriented.

Cons: No issues

Pros: Quick, efficient

Cons: As we were using debit card for deposit, we had to buy their full insurance.

Pros: Service was great overall!

Cons: The car was clean.. but had no washer fluid to clean the windows.

Pros: -

Cons: The gas tank was not full when we received the car. The child seat we received was soaking wet. And the discount we were supposed because of the wet child seat to get was not received.

Cons: I was charged €300 more on arrival because the debit card couldn't be charged for the deposit. Although I paid for full insurance with Discover cars, I was now charged for an insurance with K10 directly. Certainly left a bitter aftertaste before the holiday started. I was not the only one at that time, be aware!

Pros: Very good although would have been better if the desk had been at the airport

Cons: The transfer system

Pros: Good car

Cons: Poor communication, flat tyre, worlds worst car seat, no screen wash, rude receptionists

Pros: CAR

Cons: Time spent picking up the car

Pros: Friendly person at the reception for pickup

Cons: Unclear communication (through Discover Cars), half tank of fuel when they claimed it was full.

Pros: Nothing. Forced to buy their insurance or left with no transport.

Cons: Forced to buy their own insurance or would not give car.

Pros: Fantastic value for money

Pros: Good price, good car.

Cons: Poor instructions for pick up.

Pros: easy pickup and drop off. no hard sales. instant refund of deposit amount.

Pros: esay to use and no hidden fees

Cons: car wasn't super clean and with a few scuffs here and there. Engine not very powerful if carrrying 5 people

Pros: Nothing poor and shocking. Car was a death trap gear box was broken dent in side of car no one showed us around it to point any of this out to us.. over charged me. Had no water in it or screen wash and oil which we had to fill up.. Ignored my emails Over charged us and laughed in my face. Still waiting for my deposit.. let’s see how long that takes.. Please do not hire from these

Pros: Very little

Cons: No shuttle bus, inaccurate info on where to pick up bus, didn’t accept American Express and when offered debit card ended up paying more money!

Pros: Good drop off process

Cons: Poor attitude of collection staff - grumpy and condescending. False advertising of ‘full cover’ with respect to insurance

Pros: The price

Cons: Absolutely no contact !! They says I’ve not returned the car !!!! I’ve taken pictures and sent them but no answer!!

Cons: Will never use this company again. aggressive, bullying upsale of insurance i believe i already had put another €300 on my bill. Gave no information on returing the car with petrol and then charged me double what a tank of petrol would cost. Horrible company

Pros: Kind Dutch lady

Cons: The shuttle bus for 8 people when 20+ people are waiting was not nice with kids. Here's a helpful tip to put on your website: ensure you have a credit card with a deposit of $1500 available! And that you can walk.

Pros: Just told wrong car park for pick up point, no signage and not very clear sorry

Pros: The car was good quality and almost brand new

Cons: The agents are incompetent, rude, and barely speak English. It took them 1+ hour to get the car ready and nobody bothered to say sorry

Pros: The service was good.

Pros: Dropping it off was relatively pain free

Cons: See above

Pros: Close proximity to 5 minute walk from arrivals.

Cons: Customer service poor. Not organised. Although car was in the car wash area at pick up, it took 1 hour to get it washed and be made available to me.

Pros: Easy going, fast and easy to find

Pros: Got you in and out quickly.

Cons: Only part of the car which didn’t have any damage was the roof then we found the roof aerial in the door pocket. No forms to mark up damage just asked us to take photos. Returned car in the same condition agreed all OK then when we left a few hours later they took the 1200euros from our account and still trying to get it back!

Pros: Very nice , professional and efficient team! Everything was very easy during all the process

Cons: Nothing to complain about

Pros: Staff were all really friendly and helpful.

Cons: Car had numerous dents, scratches and knocks. Was not clean inside.

Pros: Efficient, sent through digital copy of rental agreement. Good pickup and drop off service

Cons: They were confusing me with offering their insurance, claiming that Discovercars insurance for sure was only third party liability etc.

Pros: Customer service

Cons: The car was a bit dirty

Pros: K10 told me that the insurance purchased on the website did not cover the car. They persuaded me to buy an other insurance. Doubled the price.

Pros: Just all round fantastic service

Pros: Simple, no fuss.

Cons: Our plane was delayed and we arrived very early morning - the office had closed and we couldn't get our car. We needed to hire a taxi to our hotel and then take a taxi back in the morning to collect it.

Pros: Ease to the terminal

Cons: It was disappointing we had to wait an hour for the car. We ended up having to take it dirty due to having a baby and needing to get on. We were also given it with a low pressure tyre so had to sort which was an unnecessary hassle

Pros: Pleased to actually get the car (VW T-CROSS) we requested instead of 'similar'

Cons: Car could have been cleaner

Pros: helemaal top

Cons: -

Pros: pick up and shuttle service

Cons: car was quite dirty

Pros: The staff were friendly and very helpful.

Cons: Free shuttle bus was not frequent for the number of customers arriving at the airport, leaving us waiting for the 3rd shuttle to get a spot. On a busy day for them, we waited for over an hour to collect our hire car. It seemed that most staff were slow to process customers, there was one exception to this, the rep we were processed by, processed 3 customers whilst the other two were still on the first customer. We requested automatic, but only manuals were available.

Cons: They gave us a xar AC wouldn't work but next day we exchanged the car

Pros: friendliness of staff and speed in service. Car also was as expected and in a well state of preservation.

Cons: all went smooth

Pros: Not much

Cons: They told me that the insulin had purchased from their agent was not valid. They are fundamentally dishonest.

Pros: I liked nothing.

Cons: They refused to rent me a car because I didn’t have an international license. When I inquired with the civil guard they mentioned it was BS, my drivers license was more than enough.

Pros: Very bad experience with discovercar This last time to book any thing with you And very bad recommendations about k10 Zero every thing

Cons: You stole my money with out service

Pros: There was a no shuttle bus when we arrived at the agreed pick up pont. Waited for 45 minutes then had to get a taxi to the rental site. Very inconvenient

Cons: Shortly after the E1200 credit card swipe was taken, there were attempted fraudulent transactions on my card within a few days. Might be a coincidence but maybe not? Have not used this card for much else.

Cons: personale lento e disorganizzato di fronte agli imprevisti.

Pros: Very efficient service

Cons: The P3 area of collection could do with a 'Parking Area P3' added to it to make it clearer

Pros: Pleasant, polite and helpful staff. No pressure to take additional insurance. Quick and efficient service. Air conditioning in office was very welcome! Good communication re return of funds deposited on credit card.

Cons: Drop off and car check was smooth and hassle free. Frustrated by then waiting just over 20 mins for shuttle bus to airport.

Pros: Car needed a service had a warning light on from pick up.

Cons: I was charged 50% more because of the way I was asked to leave a deposit. It was so restrictive that if felt intended to charge more. There was nothing we could do as this happened the day of the pick up. The staff did not collaborate and their answer was simply "you should read the terms & conditions". I wouldn't use nor recommend K10 ever again

Pros: Friendly and speak excellent English

Cons: Price given was 150 euros higher than quoted by Discover Cars. Car had not been cleaned.

Cons: The agent tried overcharging our card (more than the amount stated in the confirmation email) which resulted in the transaction getting declined and got my credit card blocked. Ended up paying a non-refundable 90€ to pay a lower deposit of 250€ by debit card (was happy to pay the 1500€ on debit card but the agent was adamant this should be paid via a credit card)

Pros: What service?

Cons: See below in detailed comments. 90% of the job is showing up. They did not show up. Neither did Discover.

Pros: Nothing!

Cons: Car was dirty on the inside and outside, representative was rude and unhelpful, car did not have gas, did not want to shuttle us to the airport and had to walk.

Pros: Value for money and ease of drop off

Cons: Ease of picking up car wasn't that straight forward.

Pros: They finally gave me the car that I expected.

Cons: They tried to give me a smaller car, after that I spent more than 1 hour waiting for my car. The car needed service.

Pros: The car was nice and easy to drive. It got good gas mileage.

Cons: I paid way to much for the rental. A person in my party paid three times less for the exact same car when he booked after me.

Cons: When we arrived at the K10 desk there were only two representatives present at the desks. Both were dealing with customers already. The process to pick up the car was long and laborious. In total it took over an hour between us arriving at the K10 site and leaving with our cars. After we left there was a considerably queue of new customers, I can imagine they were probably there for several hours.

Cons: Asked to pay for insurance when booking the car with DiscoverCars and was also asked to pay for insurance by K10 Rent Cars.

Pros: The car itself.

Cons: Excessive pick up and drop off times, lack of communication, inaccurate information provided regarding insurance.

Pros: Flexibility

Cons: The car was old

Pros: Price and Car Only

Cons: They are Thieves, Tried to Rip me off by making false claims. Had I not taken pictures of the car in advance they would make me pay 350 Euros for a small chip on the bumper that is a 10 euro fix and that was already on the car when I received it. There were 3 other families returning their cars are the same time and all of them felt the same way about this company.

Pros: the car, the lady at agency counter, the man at drop off

Cons: the man that picked me up from airport was rude and unpolite

Pros: The service was quick and friendly.

Cons: The condition of the car wasn't good. The car indicated that I should check the tyre pressure. I did, but the pressure was okay. The last few days the car indicated that I should check the oil level. And furthermore, the windscreen wiper fluid was empty. When you hire a car, you expect that these kind of checks are not necessary because the car should be in a good condition.

Pros: Prima snel geholpen goede auto

Pros: Very fast and friendly, definitely recommend

Pros: car was nice

Cons: little orientation to car. Denied all monies including insurance pre paid to discover cars. Hard to find pickup point. I would rent from in airport co and use familiar Com since with add ons K 10 was not a saving

Pros: It was what it was. Standard rental that takes a grand deposit. Always hated that..

Cons: They're not cicar.

Pros: Friendly and fast

Cons: Nothing

Pros: The car was fine and what I expected and the drop-off was smooth and fast, the woman who handle the process was very efficient and kind.

Cons: The desk employee who was making the check-in process to give me the car was very inappropriate, flirting, hitting on me, making jokes, not answering my questions clearly, and trying to be funny instead, and trying to get my number (which I made clear he couldn't use it from my file). I got really confused, frustrated and eventually angry during the whole process.

Pros: Friendly staff.

Cons: Efficient in all aspects.

Pros: Good value for money

Cons: The car was not fully refueled at pick-up!

Pros: I liked the friendly and efficient staff

Pros: At the end of the day can’t fault them.

Cons: At the end of the day all was good I had read revues prior to going to Ibiza and admit I was a little nervous. This was compounded when I found damage to car that wasn’t on paperwork and the rep told us to take photographs and wouldn’t up date paperwork. Glad to say there was no problem when taking the car back.

Pros: Everything

Cons: Nothing

Pros: They were nice and fast when I picked up the vehicle

Cons: I left the car FOUR DAYS AGO and nobody told me anything about it. Like “Here’s your receipt” or something. My deposit is still on hold and I don’t know anything. Also when you leave the car before business opening THERE IS NO WAY OUT OF THE PARKING LOT. Me and another french woman couldn’t find the code inside the park!!!! She was stuck inside when I arrived and then I asked her to wait for me to get out!!! SHE HAS A PLANE TO CATCH!!!!!!!!!!!!!! 😰 it was stressful.

Pros: It took 1,5 hours to pick up my car, I had to pay a 40,- supplement for an evening drop off and it took forever.

Cons: The windshield whipe fluid was empty - not handy on a dusty island. At the time of the drop off the office and car park were closed. I could not drop off the car, I had a 9:00 flight and had scheduled to drop off the car early in de morning. By chance another customer was also dropping off her car- and hse had received a code to open the gate - I had not received this- and dropping off the car was very stressfull. I will never book with K10 ever again, it took a lot of my time & extra cost.

Pros: No non-sense staff. My kind of people. 👍🏻