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Click&Rent at Ibiza Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Just go to another rental company.....everyone on the office at the time I was there was having issues One woman said she had been there 2.5hohrs and still hadn't got a resolution. They don't want to help you, just want to do the bare minimum and take your money
Pros: The car was in a terrible state. Dirty inside and damaged outside
Cons: Nothing I liked. False advertising. Insurance is extra and very expensive. Should have used Hertz.
Pros: Not clean inside. Windows very not 🧽
Pros: - navette entre l aéroport et le lieu de location de la voiture récurrente
Cons: - état dès la voiture remise - pas de tour du véhicule lors de la prise en charge
Pros: nanda service was excellent and also quality of the car
Cons: waited 2 hrs to get the car was brutal
Pros: the car was like new
Pros: Willingness of agents
Cons: Waiting time for pick up the car
Cons: Being charged twice!
Pros: Nothing. Place is packed and two agents working. Took an hour to get the car. Beware they are scam artists. Charged me
Cons: Everything. Our 2 hour 20 minute flight was quicker than the time we had to wait to get our vehicle which was over 3 hours
Pros: Low deposit.
Cons: Arrival at airport - couldnt get on two transfer taxis so had to wait a long time in the heat. Needs a queuing system and more taxis at busy times.
Pros: Todo perfecto, sin ningún problema
Pros: good service and smooth transaction!
Cons: the only downside is that the car had no windshield washer fluid
Pros: Excellent customer service by Javier in Ibixa
Cons: They made me repurchase full insurance even though I had already paid for it through Discovery Cars. The price with the insurance added u to more than if I had just got a car at the airport through Europcar to Hertz
Pros: Nice car
Cons: Was sold insurance I did not need .
Pros: Good car, fast check in and check out
Cons: The insurance policies/deposit unclear during the reservation from the website
Pros: nothing just it was the only available option
Cons: The scamish unprofessional behaviour of the rental company. They charge me 40 Euros without explanation even-though, I returned the car in full gas and exact condition I received it. Also terrible location and the time it takes to get there. avoid at all costs.
Pros: There was no shuttle in airport, need walk 1,5km. Then they wanted additional 96.- eur for insurance, although there was email for me that everything is okay. I canceled on office the booking, then wanted back booked money, this bad company even did not refund my 40.- although I did not rent car
Cons: Never use this company anymore and will not suggest anyone else. Very bad experience
Cons: The hidden amount that we had to pay extra when we were at the pickup.
Pros: Drop off was nice an easy and shuttle to the airport was quick
Cons: Booked through discover cars and paid insurance extra. Click cars try to sell additional insurance add on that we didn't need, even though had shown them the discover cars paperwork.
Pros: When I finally could speak to them on whattsapp they were very helpful
Cons: Kids car seat was filthy
Pros: Nothing. The worst customer service I’ve ever had
Cons: My reservation was for 10:00 but we arrived at the airport at 8:00. I approached the meeting area and let him know that we had arrived early. The rep was surprisingly rude. He told me that we had to wait there in the parking lot until 10. I was with my six-year-old daughter and my husband who had just had knee surgery. He then charged us 100% of the rental for returning it early!!
Pros: No customer service No email answer
Pros: a good car
Cons: the price was much more expensive than the price I reserved on internet !!!!
Pros: Nothing. Rude staff, dont care about the customer. Avoid at all costs.
Cons: Nothing. Rude staff, dont care about the customer. Avoid at all costs.
Pros: Friendly pick up and drop off
Cons: Poor quality of the car which was also smaller than the type ordered
Pros: The car was dirty. The baby seat provided was rusty and unsafe. We therefore did not use the car very much as too worried about safety. This meant we wasted our money on the car rental.
Cons: The car was dirty. The baby seat provided was rusty and unsafe. It was also filthy and left black “dust” over my baby. We therefore did not use the car very much as too worried about safety. This meant we wasted our money on the car rental.
Pros: Drop off was very quick and efficient.
Cons: Huge queues picking up the car (spent over 2.5 hrs). Forced to pay 150 extra for insurance when I have global cover already. Their card machines set up to decline foreign credit cards. I have a MasterCard with 10,000 limit, sales rep told me he couldn't put 1,000 holding deposit on it because my credit limit was too low. Phoned my creditcard provider who told me the card is fine, the problem is with the vendor. Many people forced to pay 100+ extra, these people are crooks - AVOID!
Pros: Very easy to deal with and in a great location for me to pick up.
Cons: When i arrived at the rental office, I asked to change the time in which i drop off the car, for one hour earlier so i didnt incur an óut of office cost´, but the guy who served me said it was not possible.....but if i bought the insurance add on(which was 80 euros), he would be able to amend the drop off time(and save 40 euros). So i did feel like i was being ripped off slightly as it ended up costing me more.
Cons: Each word means money, they apply an extra coverage for more money, the car wasn't clean and the images of the car that I rent by the web page was totally different to the real car (obviously not big enough).
Pros: It was quick to pick up
Cons: Had to leave the island urgently and tried to arrange for a drop off of the car out of hours. I have called them for three days in a row even after I left the island. In the end I left the car in front of the office during the night and left the keys in the car Park. To date I still haven’t manage to speak to them and have no idea how much they will charge me for this
Pros: good and intuitive online reservation system. And the contact with the office was friendly as well
Cons: everything fine
Cons: They push you to get full insurance, when you don't they find the mininal scratch and charge 320 euros for it! It is a total scam!
Cons: Going up in the hils of Ibiza the car did not have enough power.
Pros: AVOID business model involves overcharging for tiny perceived scratches to the car
Pros: They knew english
Cons: Overcharging, Payed extra 100 euros for coverage that had already paid, rent a different car than the one that i had chosen
Cons: The would not issue me the car despite my NATO/OTAN Drivers liscense. The only company in Europe to ever deny me a rental car
Cons: Don't trust Clik Rent when picking the car. Look at every insignificant line on your car, everywhere!!! They will always find a 2 cm line on the car defences. They will charge you as a big damage to be painted, but of course it is not necesary.
Pros: The service was amazing from start to end and quick and efficient. Pick up was good and drop off as well. All the information needed very well explained. Thumbs up for clikrent and the staff!!!
Pros: price airport suttle
Cons: flat tyres inefficient service
Pros: Nice and professional people.
Cons: Small office, limited staff and some difficulties with customers before us made the wait long.
Pros: Efficient service from shuttle bus pick-up till drop off
Cons: they opened one hour late according to their website and phone line. thee guy was extremely rude, annoyed by me.
Pros: Friendly staff
Cons: Small car Dirty The queu was really long to be served Hidden expenses
Cons: If you don't have a credit card you are charged extra no questions asked & an extra €200 deposit! So for the week for the cheapest car = €600 😱😱
Cons: inefficient pick-up
Pros: pick up from airport : top going back to airport : top staff : Friendly Picking up the car : disaster
Cons: waiting for 2 hours when picking up the car
Pros: Drop off was easy and friendly
Cons: I booked a full to full tank and they charged me a refilling fee!! It’s ludicrous!
Cons: They have hidden fees everywhere. I ended up having to pay about 100€ more in hidden fees Cars are the most basic trim and underpowered, I felt like I was driving a tin can.
Pros: Dropping the car off was easy and the agent was attentive
Cons: The whole process of collecting the vehicle.
Pros: Worst service ever. Broken system at pickup. Gave me a cheaper car than the one I paid for and scr*wed me with 200eur for the technicality. Do not book with them!!!
Cons: Worst experience ever - do not book with them ever!!!
Cons: Waited 45mins at the airport for the shuttle to arrive. Waited another 45mins before being able to pick our car. 2 days after pickup, the battery broke down. Spent 2hours on the phone explaining the situation, no mechanic came whatsoever. We didn't have any follow-up. We had to figure it out for ourselves and start the car on our own. Went to Click&Rent to switch cars and get an upgrade since we lost 1 day of our holiday, but they didn't care. We didn't get any deduction either. The worst ever.
Pros: The price.
Cons: Slow service on collection. Car full of sand. Car not full of petrol when advertised as full to full.
Pros: The price.
Cons: The time it took to pick up the car, the car wouldn't start at one point and couldn't get someone on the phone to assist, kept telling us to call different number and that person would send us back to the original.
Cons: The price was different from the website. They stolen my credit card!!!
Pros: Near the airport and easy to find
Pros: quick pick up. Car was nice, but scratched up and dirty
Cons: long drop off. Charged extra to drop off car before 8am, even though they were open and nowhere on the website was it mentioned. Tried to charge extra for gas. Disorganized at drop off
Pros: absolutely nothing
Cons: everything, i have spent a fortune calling the car company after the booking was made - in total 11 calls at circa £30! in addition to 12 emails and much stress. the company were the absolute worst and provided a car that was dirty and not fit for roads.