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Ok Mobility at Ibiza Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very easy drop off process
Cons: Really hard sell for insurance, also didn’t show us round the car and when the damage on the sheet didn’t match the car they were dismissive and said just take some photos. In the end we did not have an issue on drop off at all and I didn’t buy their additional insurance so that was good
Pros: Good shuttle service
Cons: Car cleaness and general conditions
Pros: The guy named Victor who was at the drop point was honest with us and explained everything about the refund and the car check as well he had a keen eye. Best rental ever
Cons: 45 euro extra Cost because ´late´ car drop off, We indeed dropped the car 2 hours later than initially mentionned (flight was later) , but it woud have not been a difference in price when (no extra day) mentioned at the originaliteit booking
Pros: Nothing
Cons: very long time spent waiting in line to pick up the car, the car was dirty when I picked it up and very damaged with a lot of miles. They didn't check for damages before giving me the car, skipped it and made me sign it. Very unprofessional service. No way to reach the car rental by phone
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): United Kingdom, EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The deductible/excess amount is from 900 EUR to 1800 EUR, depending on the car group.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is only possible to pay and leave a deposit using the same card.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
American Express, Cash is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
The purchase of the following insurance(s): Cross Border Pack is mandatory.
Written permission from the rental company is required.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery service costs from 20 EUR to 120 EUR, depending on the distance.
Diesel vehicles are available for an additional charge of 3 EUR per day, with a maximum charge of 30 EUR per rental. A deposit for a tank of fuel is required upon pick up.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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