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Goldcar at Ibiza Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Guys marked damage accurately (which was extensive - clearly car had been in a collision)
Cons: Charged exorbitant extra insurance fees that were not discussed before electronically signing, cost was significantly higher than that noted on discover cars voucher. Damaged car.
Cons: The car the staff the price
Pros: The return of the car was very efficient
Cons: The screen wash reservoir was empty so when I tried to clean a dusty screen it did not work. I had difficulty finding the car park entrance to return the vehicle. Please provide clear instructions for return.
Pros: The service was terrible , I have been overcharged and not refunded deposits . There was nobody to inspect my car before or after drop off . The rear wind screen wiper was broken when I picked up the car - now they have charged me . I have photographic proof of this fradulant scam .
Cons: As above - completely false , fraudulent rip off . I will be taking this to the financial ombudsman and informing my followers on social media .
Pros: see comments earlier
Cons: El trabajador de Goldcar nos presionó para contratar una póliza todo riesgo con ellos y nos desaconsejó utilizar Discover cars como intermediario a la hora de alquilar un vehículo con su empresa
Cons: The initial price is attractive, but in the end they find a random, barely visible scratch , that was there before taking the car, and they deduct 3 times the renting price. They do this with everybody at the drop off. It’s a criminal organisation !!
Pros: In the end Goldcars arranged another car for me, last minute, everything else was booked, also with other agencies, and my late booking cost me more than double of the inital rental cost.
Cons: They were helpfull, but understaffed, it took about an hour to be helped by someone.
Pros: Overall standard service
Cons: Still trying to sell extra insurance upon pick up. They actually charged a deposit for the fuel as well. Upon returning the car they only check the fuel. Of course we didn’t have any problems or damage but you’re always a bit scared that they ‘find’ something that they will deduct from your deposit, especially when they’re still trying to sell you extra insurance.
Pros: Nothing at all.
Cons: Rude agent, car dirty, car in bad condition all over.
Cons: Car was not clean, the window-spray water bucket was empty and the oil was not filled enough. And we were forced to spend a lot money extra for full coverage, as described above, but we did not.
Cons: The car was full of damage when pick up. To registrate everything it cost me about 1 hour. And it was already on the car!
Pros: deposit was mentioned 1100 euros but actually it was bigger and therefore we we
Cons: I paid 89 euros deposit online. Once we were at the rental they told us we would get back only 50 euros. We had to get an additional insurance. Which wasn't really clear from the website. Still waiting for my 50 euros...
Pros: A very long wait in the que. price was not as provided in advance.
Cons: New car. All options.
Pros: I refueled diesel but they charged 60 euro saying that the refuelling was not done, without any proof.
Pros: I got the car keys inside the security area, so I had the keys before my suitcase arrived.
Cons: The lady at the desk refused to rent me a car, after it was confirmed, because of some issues with Interrent reservation few months back in which the same lady attended me pushing to get their insurance, etc. If You refuse to get the extra insurance, etc. prone to black list... Such is the monopoly that all the offices at the airport refuse to rent me. Please help
Pros: El chico al que le dejamos el coche fue muy amable
Cons: Los agentes que nos atendieron en mostrador nos trataron mal por no querer contratar el seguro de goldcar (teniamos el de discovercars) diciendonos que el de discovercars no nos iba a servir de nada, que la gente con ese seguro siempre tenía problemas. Fue un chico de la oficina de Ibiza de la terminal con el pelo largo y alto, aunque parecía que el resto de agentes decían lo mismo a otros clientes. Es una verguenza que desprestigien a un partner y metan miedo a los clientes, MUY desagradable
Cons: the conditions of the rental that we were proposed in Ibiza were very different from those described in the platform the car was dirty and in poor conditions
Pros: The man at drop off was friendly and professional.
Cons: Very rude staff at collection.
Cons: slow staff large que hidden costs
Pros: The service at Gold Car Ibiza airport was pushy, aggressively selling the extra Car insurance, instilling us with fear that not only would something happen to the car e.g. vandalism (it didn’t) but that the extra cover insurance we had ALREADY bought vis Discover Cars did not actually cover what they said it did. An elderly couple picking their car up at the same time got the same treatment - rude and aggressive sales tactics. I would not recommend Gold Car again. Totally unprofessional.
Cons: The service at Gold Car Ibiza airport was pushy, aggressively selling the extra Car insurance, instilling us with fear that not only would something happen to the car e.g. vandalism (it didn’t) but that the extra cover insurance we had ALREADY bought vis Discover Cars did not actually cover what they said it did. An elderly couple picking their car up at the same time got the same treatment - rude and aggressive sales tactics. I would not recommend Gold Car again. Totally unprofessional.
Pros: Not a lot! No more Goldcar for me
Cons: They tried to push me into another insurance even though I've made it clear that I didn't want to and had coverage via Discovercars. Car had a lot of scratches and a missing antenna on the roof.
Pros: nice ladies
Cons: no check out of vehicle
Pros: Straightforward, no hidden catches.
Cons: All good.
Pros: No shuttle necessary
Pros: Easy drop off
Cons: They still haven't given me the final bill,they said 24 hours!!,
Cons: Last time I rented there. Charged credit card with inflated FX rate instead of contract currency which I already reported to the credit card company.
Pros: Hanno cercato di venirmi incontro malgrado il contratto
Cons: non mi hanno spiegato bene perché non mi riconoscevano il contratto stipulato con voi