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![Record-go at Ibiza Airport](https://www.discovercars.com/PartnerFiles/81/logo_70x35.png)
Record-go at Ibiza Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: First of all, the instructions to get to the shuttle were outdated. I had to call them to get updated instructions. Then, when we arrived there, there was a long line for check-in. I saw people who had been waiting there for more than 3 hours. It was quite chaotic. I returned to the airport and rented a car from another company.
Pros: Very good customer service, I’m happy with agent .
Pros: Car was in good condition - low mileage - Also got upgraded to better car.
Cons: Record Go representitive was not easy to deal with. It seemed to me that she was prioritisng Spanish customers over us, twice she walked away from us (whilst serving us) to assist other customers - adding about 15-20 minutes to the handover.
Pros: I was very shocked to find out that I would have to pay €200 on insurance when I paid for insurance through booking.com. Scam. I was threatened with having tk pay €1200 upfront if I didn’t get insurance - complete money grabbing scheme from booking.com and record-go
Pros: Nothing.
Cons: Despite buying insurance through Discover cars record goes still charged you several hidden fees included insurance for things that you already paid for through Discover cars. It was very difficult to pick up the car due to lack of communication by the agency. Additionally, the car was not up to standard
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Customers not resident in EU countries are required to present the following document(s): International Driving Permit (IDP) in order to collect the car.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, local address (apartment; hotel; villa; etc.).
If the renter is not the main driver, the following coverage is mandatory: Total Comfort Cover.
A deposit of 80 EUR to 81 EUR is required for the tank of fuel upon picking up the vehicle.
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 3 additional drivers.
Delivery/collection service is not provided.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
There is an additional refueling fee which will not be refunded.
Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up. For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
At time of drop off, customers should return the vehicle with a full tank and be able to show the gas station receipt confirming they have filled the tank, in order for the fuel deposit to be refunded.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.
The grace period will be honored only during business hours.
Pick-up & Drop-off
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