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Hertz at Brisbane Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Used Hertz world wide but I am sorry to say My Australian expierience was not a good one.
Cons: Not a lot, I booked the car through Discover cars which I paid them a deposit and requested the extra insurance. This was a 75 day hire and I expected to pay the balance in full on collection but I was informed that this was not possible and that it will be on a 30 day rolling contract. This played havoc with my UK credit card. I also noticed that the contract said that I declined the extra protection when I actually requested it with Discover cars. Also what happened to the deposit I paid
Pros: Easy and prompt
Pros: they were open when our flights got changed to approx. 2300
Cons: I had already taken out the insurance option with a third party and was charged again.
Pros: Nothing was too trouble, very efficient and friendly.
Cons: Nothing. It was all excellent
Pros: Fast efficient pleasant
Pros: Good. Price was reasonable but booster seat was left out of my order to Hertz
Pros: Excellent condition
Pros: Friendly and efficient
Pros: friendly staff
Pros: Staff member was extremely helpful and friendly to deal with
Pros: Smoking smell’s in the car :(
Pros: The lady who served me at Brisbane airport was delightful- professional, helpful and welcoming. A wonderful employee
Pros: all hertz staff encounters were courteous, helpful, professional and accommodating in aspect.
Cons: the tight parking areas of car rental spaces for larger vehicle hires.
Pros: Very fast and friendly service
Cons: Always with any rental is the insurance confusion when you pay for it online but does not translate with rental company
Pros: Hertz office is at the terminal. The officer is helpful and offered me an free upgrade to a larger car. Great isn't it.
Pros: They helped through the whole process even though Discover Cars were responsible for it Hertz took the initiative and supported us through it
Cons: Amazing service by Hertz very quick and simple no mucking around they provided solutions
Pros: The service provided by Hertz was fantastic. In future id book through them direct
Cons: Needs more people on the desk
Cons: The rear facing car seat we were provided for our 2 month old baby was not suitable for her age. It sat so upright, that one of us had to sit next to her and hold her head back while she was in it.
Pros: rip off on fuel top up...excess from discover cars said did not apply to hertz i had a melt down about a scratch.$100 held not given back to my credit card yet
Cons: rip off
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An E-Toll is offered in order to avoid violation fees.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Drivers over the age of 75 must present a doctor's certificate of health.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English. For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license. Only physical driver's licenses are accepted (not digital versions).
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information, 2 proofs of home address (e.g. Utility bill), that is valid for at least 3 months before the pick up date.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: Diners, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
An administration charge of 1.35 % will apply for payments made by credit or debit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Using a ferry is not allowed.
crossing country borders is forbidden for certain car groups.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off