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Global Rent a Car at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: No accurate information was provided by the agent about usage of tolls for the stretch of highways where gates were opened. Apparently I had to go to a gas station to pre-pay the stretch of highway I was going to use.
Pros: Everything went smoothly, representative Krzysztof was very helpful.
Cons: I have a bit of trouble finding a rental desk as it said on reservation that it is located on the ground floor and it actually is on the first floor.
Cons: Lots of “extras” offered during collection, threats of paying big fees etc. received poor fiat tipo sedan instead of vw polo, no cruise control, manual mirrors etc. I’ve been offered upgraded car with cruise control etc for over double the price originally quoted. Ps car damaged everywhere, scuffs, scratches, dents and massive hole in the rear bumper
Pros: Nothing, they are thieves
Pros: Good communication, friendly staff, even got a car upgrade.
Pros: The only thing was agand didn't mention that car had a damage bumper so we been worried that someone done thst damage to us.
Pros: Appalling service the car I used to place deposit was used to pay balance the salesman insisted I take out their insurance I refused as I had bought from you plus I have my own international car hit cover, he then said my pin was not accepted on a business card I use every day and has no credit limit, the only other card I carry is my personal debit card which he said I could use but the additional cost inc their insurance was 885.36 zloty I had no choice but to pay as I was late for my meetings
Cons: See above wait time to collect car was also 40 mins with 1 person on counter and three customers in front, total rip off I will never use again and demand a refund of the over charges Also the car was filthy outside and in it had not been cleaned
Pros: The chap was pretty helpful as I was struggling to use my credit card so the process took alot longer
Cons: I didn't like the fact that once I arrived the agent charged more than double for the very small car based on my taking it cross border. Which I had listed on my original quote
Pros: Drop off was easy.
Cons: Stay away! Scammers! If you dont take insurance they will try to charge you for previous damages! Take videos and photos before and after, better get someone to check the car with you whenever returning...will stay away next time for sure..
Cons: I was told my booking was cancelled
Cons: Do not answer phone.
Pros: When picking up the car the customer service was brilliant
Cons: At my voucher when I have booked the car the employee of the Rental company asked for Pay at pick-up 77.49 EUR
Cons: It was not written that there is an extra charge if you return at night and only the company told us to add another 35 euros
Pros: everything went well
Cons: we didn't get the car that was on the picture at the time of booking it, the safety deposit is very high
Pros: Arrived in Krakow and was informed that I wouldn't be given a car due to me not having an international driving permit with my full UK license. This is NOT a legal requirement for UK citizens in Europe! I was then offerred a car by the renral desk on site, if I took out tbeir premium insurance at a cost of approx.. £1000. This is obviously a scam which I refused. Luckily there were a few more rental companies close by and I managed to hire a car from Hertz,
Cons: Arrived in Krakow and was informed that I wouldn't be given a car due to me not having an international driving permit with my full UK license. This is NOT a legal requirement for UK citizens in Europe! I was then offerred a car by the renral desk on site, if I took out tbeir premium insurance at a cost of approx.. £1000. This is obviously a scam which I refused. Luckily there were a few more rental companies close by and I managed to hire a car from Hertz,
Pros: The car was dirty when we received it. Your agente told us we can check out it similar but you catch us some money about that. I hope this was an error
Pros: Nothing to like about this company
Cons: Very poor customer service, person who was providing the car very moody and unhappy
Pros: The car was the only bonus thing.
Cons: It was a complete con and i ended up losing money
Cons: they ask more maney for insurans even if i have made full insurns from you
Pros: Finding the desk was easy
Cons: I didn't like it because they didn't accept my debit card and the alternatives i got were more expensive then the original offer i signed up fore. The car was dirty both out side and inside, dents and scratches all over the car. Dirty inside, now in these Covid times it is unacceptable I had to clean it my self If you want a video i can provide it
Cons: Due to my credit card expiring in just less than 6 months I have been charged nearly three times of the initial price agreed. Plus the cat was an absolute dump, when choosing the car I went for a compact range to have something half decent (golf or similar) I was given 1.4 fiat tipo. It was the worse rental experience ever
Pros: Horrible people.
Cons: no service.
Pros: they will treat you good if you buy their insurance which is, the cheapest one 3 times the price of the rental.
Cons: The guy was not happy to be working there which is not my fault but from the get go they wanted to sell me their insurance and because we refused to buy it from them then he told us he was not going to give us the car even if they take the 1000 euros deposit.
Pros: Good condition of the car
Cons: no accepting debit card
Pros: There was nothing to like it, especially when I I returned the car
Cons: Service people at the desk very rude and unprofessional, looking for any penny to increase the price of the rental car.
Pros: No service when needed
Cons: Spend a lot of time on the phone and at the airport desk to replace the car which had problems. High mileage car that is very noisy on the road
Cons: I am very disappointed that Discovery Cars are still partnering with Global Rent a Car. Please read all the trustpilot reviews by various different customers online. I couldn't even give them 1 star out of 10. This company will find every reason to increase the price of the rental. I had to pay 2.5x my original booking cost on the day of arrival because they refused to accept my credit card as a form of payment and deposit because I only had initials on my card.
Pros: Very good, efficient service.
Cons: They didn't provide a doughnut.
Pros: Professional service at the desk
Cons: Because my flight was delayed I had to change the time of my pick up and couldn't get through to global via call or email.
Cons: Won’t return and I highly recommend not to rent cars from this agency
Cons: Dlobal rental raised price 400% when we tried to collect car.
Pros: desk inside terminal, almost new car
Pros: Worst rental ever
Pros: Nothing. Pushy salesman, then try to extort additional money for alleged damage (there was no damage, I have photos) and "dirty" car. The car was as clean as reasonably expected after several days of use, no garbage or trash left.
Cons: Good location - Krakow airport; good, relatively new car.
Pros: I can not any compliment
Cons: Person at the desk was arrogant and not trustful They rented car in my case old and not save They not follow what our agreement was and overcharged by $27.85 I hope they will return money because I plan to report this activity to credit card.
Cons: They didn’t accept my creditcard because discover cars had a stupid rule thay my full first name has to be on the creditcard. My mastercard was refused and i had to buy off the deposit for 250 euros extra. Scammers. No way to reach discover cars. It all sucked.
Pros: Cheap and car in fine condition.
Cons: 1) Impossible to reach the company via phone after the booking (I wanted to make a change, they never answered. 2) After I delivered the car back I have received a penalty for not having left a parking ticket, althoug I did leave a parking ticket. I am still waiting for a response from the company.
Pros: Easy to find the booth.
Cons: Too much time was spent on the documents and payment.
Pros: Nothing. Absolutely nothing. Worst company to hire your car from.
Cons: They extort money from their customers with made-up rules about 'not being able to use your credit card'. Even though I had a credit card and it was in my name- they refused to take it making me purchase additional insurance. HE THEN PROCEEDS TO TAKE THE VERY SAME CREDIT CARD he just refused. I ended up paying twice as much as I was expecting. It was Saturday, at midnight after a long flight and they knew exactly what they were doing. AVOID.
Cons: I called the rental agency desk a day before confirming the reservation and letting them know that I will be an hour or so later then scheduled to pick up the car. Upon my arrival I found slow working male employee who after searching for the reservation told me in unpleasant way that I was supposed to be there earlier. When I informed him about my phone call after searching in vain for my car he suddenly requested an international driver license ignoring my California and Polish driver licenses
Pros: Not too much
Cons: They lied to me that I will not be responsible for anything since I have picked an option ( most expansive) but was charge for smoking in the car-never smoke in my life neither my 86 years old mom (only people using car) Renting person told me that I don't have to realy look at the car since I won't be responsible-that was not the case !!!!!!!!!!!!!!!!!
Pros: The car was brand-new.
Cons: Cost on DiscoverCars and on the desk became 2 times different. There was no way to lock a deposit with a non-credit card for the first time in my life, I've already rented a car with that card and it went just fine. The guy on the desk changed the total price several times so I'm still feel fooled. At drop-off – there was no one at the desk (that could be ok, I know) and they didn't pick up the phone (that is not ok, that were working hours).
Pros: Cheap. The car was clean and in decent shape.
Cons: Slow and disorganized front desk. My car was in late. I received the keys to the wrong car. The rental paperwork emailed to me came encrypted. The last 4 digits of my license did not open the docs- the agent made a typo while encrypting. Finally, a surprising charges for the exterior car wash. Who in the world expects a sparkling clean car upon rerun (12 days rental), and if so why won't they request it upfront along with requirement to return the full tank?
Pros: The seamless service and the front man support
Pros: They are crooks trying to take my deposit. I have video proof that I did not damage the car and they will not refund my money. I going through my credit card company to dispute the charge. Please stop promoting this company.
Cons: Don't take my advice, look at the 1,800 bad reviews: https://www.trustpilot.com/review/www.global-rent-a-car.com
Cons: intermediate category not different from compact
Pros: documentation was quick and i got the car in less than 30 minutes.
Cons: they informed me that the insurance i had from my website does not cover me fully and that if anything happens i need to pay and claim back from the service provider which defeats the point of buying insurance online.
Cons: The fact that we needed a mechanic to charge the car before we could leave, delaying us 4 hours and the huge fee we were charged for a scratch we didn't cause.
Cons: Its seems its good and cheap company but they are thives ,they will use every occasion to take extra money from client .
Pros: Efficiency of the car rental agents. friendly and polite. Car seats for children, very helpful. Very bis space in car trunk.
Cons: Petrol issue. Very confusing. It is easier to return car on full tank! For such a new car very unpleasant there is no bluetooth or big screen to conect with phone for easy, safe drive. to connect sat nav.
Pros: It was cheap and easy to find
Cons: Not fair process. They can hide some damages on the car and then charge their clients. You can find all the damages but most likely you will miss some.
Cons: CHEAT PEOPLE FOR MONEY CHARGE EXTRA FOR MANY THINGS DIDINT ACCEPT MY CREDIT CARD , CHARGE ME FOR DIRTY CAR THE WORSE HIRE CAR EVER
Pros: Competent staff and very easy at drop off
Cons: Condition of the car. Scratches and bumps were all around the car
Cons: Customer service Car condition Unauthorized charges
Cons: This company has rip me off for more than £300 so I do not use the ever again
Cons: I didn't like it they charged me for cleaning the car 64£ And also when I picked up the car I dropped off the same time what they pick up and they still charge me 69£ another hour for late return
Pros: profesional and knowledge staff
Cons: Car in very poor condition with numerous damage and high mileage - definitely avoid Global, that was second and last time I have used them. Was not comfortable using the car
Cons: The agencie did not know anything about the insurance er bought through discovercars.com
Pros: Just good service no probs
Cons: As stated above
Cons: Questionable business practices, dirty, smelly car with over 40 major/minor dents and scratches. This outfit works strange hours not keeping the regular business hours.
Pros: Did not provide the car booked for. Agency claimed it was too last minute and did not notify us regarding the changes.
Cons: Did not provide the car booked for. Agency claimed it was too last minute and did not notify us regarding the changes.
Cons: incorrect information of rental kiosk location no car report received took way too long to receive a key to the car
Pros: the car was ok
Cons: Very difficult to get served. They only sent paperwork by email after pickup including damage markup. They did not not inspect car upon return but again sent paperwork later. The car was in the same condition when returned, clean, undamaged and full of fuel yet we have still not had the prepayment refunded