Krakow Airport (KRK), Krakow, Poland
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Driver's country of residence is United States of America (USA) and age is 30-65
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Global Rent a Car at Krakow Airport

Kapitana Mieczyslawa Medweckiego 3, 32-083 Balice
0048 123 337 313
Pick-up instructions
Our office is located inside the Terminal, Departures, Ground Floor, in front of the check in area.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Canada
Ford Focus
December 19, 2022

Cons: No accurate information was provided by the agent about usage of tolls for the stretch of highways where gates were opened. Apparently I had to go to a gas station to pre-pay the stretch of highway I was going to use.

United Kingdom
VW Polo
November 29, 2022

Pros: Everything went smoothly, representative Krzysztof was very helpful.

Cons: I have a bit of trouble finding a rental desk as it said on reservation that it is located on the ground floor and it actually is on the first floor.

United Kingdom
VW Polo
August 19, 2022

Cons: Lots of “extras” offered during collection, threats of paying big fees etc. received poor fiat tipo sedan instead of vw polo, no cruise control, manual mirrors etc. I’ve been offered upgraded car with cruise control etc for over double the price originally quoted. Ps car damaged everywhere, scuffs, scratches, dents and massive hole in the rear bumper

Slovakia
VW Tiguan
July 24, 2022

Pros: Nothing, they are thieves

Cons: Everything

Norway
VW Golf
July 6, 2022

Pros: Good communication, friendly staff, even got a car upgrade.

United Kingdom
VW Tiguan
June 16, 2022

Pros: The only thing was agand didn't mention that car had a damage bumper so we been worried that someone done thst damage to us.

United Kingdom
VW Polo
June 13, 2022

Pros: Appalling service the car I used to place deposit was used to pay balance the salesman insisted I take out their insurance I refused as I had bought from you plus I have my own international car hit cover, he then said my pin was not accepted on a business card I use every day and has no credit limit, the only other card I carry is my personal debit card which he said I could use but the additional cost inc their insurance was 885.36 zloty I had no choice but to pay as I was late for my meetings

Cons: See above wait time to collect car was also 40 mins with 1 person on counter and three customers in front, total rip off I will never use again and demand a refund of the over charges Also the car was filthy outside and in it had not been cleaned

United Kingdom
Smart For Four
May 21, 2022

Pros: The chap was pretty helpful as I was struggling to use my credit card so the process took alot longer

Cons: I didn't like the fact that once I arrived the agent charged more than double for the very small car based on my taking it cross border. Which I had listed on my original quote

United Kingdom
VW Golf
March 16, 2022

Pros: Drop off was easy.

Estonia
VW Polo
February 27, 2022

Pros: Nothing

Cons: Stay away! Scammers! If you dont take insurance they will try to charge you for previous damages! Take videos and photos before and after, better get someone to check the car with you whenever returning...will stay away next time for sure..

United Kingdom
VW Golf
February 18, 2022

Cons: I was told my booking was cancelled

United States of America (USA)
VW Golf
February 9, 2022

Cons: Do not answer phone.

United Kingdom
VW Golf STW
February 9, 2022

Pros: When picking up the car the customer service was brilliant

Cons: nothing

Cyprus
VW Golf
February 9, 2022

Cons: At my voucher when I have booked the car the employee of the Rental company asked for Pay at pick-up 77.49 EUR

Israel
VW Polo
January 31, 2022

Cons: It was not written that there is an extra charge if you return at night and only the company told us to add another 35 euros

Latvia
Mercedes Benz GLA
January 12, 2022

Pros: everything went well

Cons: we didn't get the car that was on the picture at the time of booking it, the safety deposit is very high

United Kingdom
VW Passat
December 18, 2021

Pros: Arrived in Krakow and was informed that I wouldn't be given a car due to me not having an international driving permit with my full UK license. This is NOT a legal requirement for UK citizens in Europe! I was then offerred a car by the renral desk on site, if I took out tbeir premium insurance at a cost of approx.. £1000. This is obviously a scam which I refused. Luckily there were a few more rental companies close by and I managed to hire a car from Hertz,

Cons: Arrived in Krakow and was informed that I wouldn't be given a car due to me not having an international driving permit with my full UK license. This is NOT a legal requirement for UK citizens in Europe! I was then offerred a car by the renral desk on site, if I took out tbeir premium insurance at a cost of approx.. £1000. This is obviously a scam which I refused. Luckily there were a few more rental companies close by and I managed to hire a car from Hertz,

Spain
VW Polo
December 18, 2021

Pros: The car was dirty when we received it. Your agente told us we can check out it similar but you catch us some money about that. I hope this was an error

United Kingdom
VW Tiguan
December 17, 2021

Pros: Nothing to like about this company

Cons: Very poor customer service, person who was providing the car very moody and unhappy

United Kingdom
Smart For Four
December 5, 2021

Pros: The car was the only bonus thing.

Cons: It was a complete con and i ended up losing money

Greece
VW Polo
December 4, 2021

Cons: they ask more maney for insurans even if i have made full insurns from you

Sweden
VW Passat
November 15, 2021

Pros: Finding the desk was easy

Cons: I didn't like it because they didn't accept my debit card and the alternatives i got were more expensive then the original offer i signed up fore. The car was dirty both out side and inside, dents and scratches all over the car. Dirty inside, now in these Covid times it is unacceptable I had to clean it my self If you want a video i can provide it

United Kingdom
VW Golf
November 5, 2021

Cons: Due to my credit card expiring in just less than 6 months I have been charged nearly three times of the initial price agreed. Plus the cat was an absolute dump, when choosing the car I went for a compact range to have something half decent (golf or similar) I was given 1.4 fiat tipo. It was the worse rental experience ever

United Kingdom
VW Tiguan
November 3, 2021

Pros: Horrible people.

Cons: no service.

France
Smart For Four
October 24, 2021

Pros: they will treat you good if you buy their insurance which is, the cheapest one 3 times the price of the rental.

Cons: The guy was not happy to be working there which is not my fault but from the get go they wanted to sell me their insurance and because we refused to buy it from them then he told us he was not going to give us the car even if they take the 1000 euros deposit.

Italy
Smart For Four
October 20, 2021

Pros: Good condition of the car

Cons: no accepting debit card

Canada
VW Golf
October 20, 2021

Pros: There was nothing to like it, especially when I I returned the car

Cons: Service people at the desk very rude and unprofessional, looking for any penny to increase the price of the rental car.

United States of America (USA)
VW Golf STW
October 17, 2021

Pros: No service when needed

Cons: Spend a lot of time on the phone and at the airport desk to replace the car which had problems. High mileage car that is very noisy on the road

United Kingdom
VW Polo
October 7, 2021

Cons: I am very disappointed that Discovery Cars are still partnering with Global Rent a Car. Please read all the trustpilot reviews by various different customers online. I couldn't even give them 1 star out of 10. This company will find every reason to increase the price of the rental. I had to pay 2.5x my original booking cost on the day of arrival because they refused to accept my credit card as a form of payment and deposit because I only had initials on my card.

United Kingdom
VW Polo
October 4, 2021

Pros: Very good, efficient service.

Cons: They didn't provide a doughnut.

Ireland
Ford Fiesta
October 3, 2021

Pros: Professional service at the desk

Cons: Because my flight was delayed I had to change the time of my pick up and couldn't get through to global via call or email.

Israel
Mercedes Benz Vito
October 1, 2021

Pros: Nothing

Cons: Won’t return and I highly recommend not to rent cars from this agency

United Kingdom
VW Golf
September 20, 2021

Cons: Dlobal rental raised price 400% when we tried to collect car.

Norway
VW Polo
September 9, 2021

Pros: desk inside terminal, almost new car

Ireland
VW Golf STW
September 5, 2021

Pros: Worst rental ever

United States of America (USA)
VW Golf
September 2, 2021

Pros: Nothing. Pushy salesman, then try to extort additional money for alleged damage (there was no damage, I have photos) and "dirty" car. The car was as clean as reasonably expected after several days of use, no garbage or trash left.

Cons: Good location - Krakow airport; good, relatively new car.

United States of America (USA)
VW Golf
September 1, 2021

Pros: I can not any compliment

Cons: Person at the desk was arrogant and not trustful They rented car in my case old and not save They not follow what our agreement was and overcharged by $27.85 I hope they will return money because I plan to report this activity to credit card.

Netherlands
VW Polo
September 1, 2021

Pros: Nothing

Cons: They didn’t accept my creditcard because discover cars had a stupid rule thay my full first name has to be on the creditcard. My mastercard was refused and i had to buy off the deposit for 250 euros extra. Scammers. No way to reach discover cars. It all sucked.

Denmark
Ford Focus
August 3, 2021

Pros: Cheap and car in fine condition.

Cons: 1) Impossible to reach the company via phone after the booking (I wanted to make a change, they never answered. 2) After I delivered the car back I have received a penalty for not having left a parking ticket, althoug I did leave a parking ticket. I am still waiting for a response from the company.

Israel
VW Jetta
July 23, 2021

Pros: Easy to find the booth.

Cons: Too much time was spent on the documents and payment.

United Kingdom
VW Polo
July 18, 2021

Pros: Nothing. Absolutely nothing. Worst company to hire your car from.

Cons: They extort money from their customers with made-up rules about 'not being able to use your credit card'. Even though I had a credit card and it was in my name- they refused to take it making me purchase additional insurance. HE THEN PROCEEDS TO TAKE THE VERY SAME CREDIT CARD he just refused. I ended up paying twice as much as I was expecting. It was Saturday, at midnight after a long flight and they knew exactly what they were doing. AVOID.

United States of America (USA)
Nissan Qashqai
July 13, 2021

Cons: I called the rental agency desk a day before confirming the reservation and letting them know that I will be an hour or so later then scheduled to pick up the car. Upon my arrival I found slow working male employee who after searching for the reservation told me in unpleasant way that I was supposed to be there earlier. When I informed him about my phone call after searching in vain for my car he suddenly requested an international driver license ignoring my California and Polish driver licenses

United States of America (USA)
Kia Rio
June 25, 2021

Pros: Not too much

Cons: They lied to me that I will not be responsible for anything since I have picked an option ( most expansive) but was charge for smoking in the car-never smoke in my life neither my 86 years old mom (only people using car) Renting person told me that I don't have to realy look at the car since I won't be responsible-that was not the case !!!!!!!!!!!!!!!!!

Belarus
VW Golf
June 24, 2021

Pros: The car was brand-new.

Cons: Cost on DiscoverCars and on the desk became 2 times different. There was no way to lock a deposit with a non-credit card for the first time in my life, I've already rented a car with that card and it went just fine. The guy on the desk changed the total price several times so I'm still feel fooled. At drop-off – there was no one at the desk (that could be ok, I know) and they didn't pick up the phone (that is not ok, that were working hours).

United States of America (USA)
VW Polo
June 4, 2021

Pros: Cheap. The car was clean and in decent shape.

Cons: Slow and disorganized front desk. My car was in late. I received the keys to the wrong car. The rental paperwork emailed to me came encrypted. The last 4 digits of my license did not open the docs- the agent made a typo while encrypting. Finally, a surprising charges for the exterior car wash. Who in the world expects a sparkling clean car upon rerun (12 days rental), and if so why won't they request it upfront along with requirement to return the full tank?

Ireland
VW Golf STW
May 8, 2021

Pros: The seamless service and the front man support

United States of America (USA)
Kia Rio
April 8, 2021

Pros: They are crooks trying to take my deposit. I have video proof that I did not damage the car and they will not refund my money. I going through my credit card company to dispute the charge. Please stop promoting this company.

Cons: Don't take my advice, look at the 1,800 bad reviews: https://www.trustpilot.com/review/www.global-rent-a-car.com

Netherlands
VW Jetta
March 24, 2021

Pros: price

Cons: intermediate category not different from compact

Bahrain
Smart For Four
February 2, 2021

Pros: documentation was quick and i got the car in less than 30 minutes.

Cons: they informed me that the insurance i had from my website does not cover me fully and that if anything happens i need to pay and claim back from the service provider which defeats the point of buying insurance online.

United Kingdom
Nissan Juke
December 20, 2020

Pros: Nothing

Cons: The fact that we needed a mechanic to charge the car before we could leave, delaying us 4 hours and the huge fee we were charged for a scratch we didn't cause.

United Kingdom
VW Polo
November 26, 2020

Pros: Nothing

Cons: Its seems its good and cheap company but they are thives ,they will use every occasion to take extra money from client .

United Kingdom
Renault Trafic
November 4, 2020

Pros: Efficiency of the car rental agents. friendly and polite. Car seats for children, very helpful. Very bis space in car trunk.

Cons: Petrol issue. Very confusing. It is easier to return car on full tank! For such a new car very unpleasant there is no bluetooth or big screen to conect with phone for easy, safe drive. to connect sat nav.

Poland
VW Golf
October 30, 2020

Pros: It was cheap and easy to find

Cons: Not fair process. They can hide some damages on the car and then charge their clients. You can find all the damages but most likely you will miss some.

United Kingdom
Smart For Four
October 16, 2020

Pros: NOTHING!!!!

Cons: CHEAT PEOPLE FOR MONEY CHARGE EXTRA FOR MANY THINGS DIDINT ACCEPT MY CREDIT CARD , CHARGE ME FOR DIRTY CAR THE WORSE HIRE CAR EVER

United Kingdom
VW Golf
September 30, 2020

Pros: Competent staff and very easy at drop off

Cons: Condition of the car. Scratches and bumps were all around the car

United States of America (USA)
VW Golf
September 27, 2020

Pros: Nothing

Cons: Customer service Car condition Unauthorized charges

United Kingdom
Toyota C-HR
September 25, 2020

Cons: This company has rip me off for more than £300 so I do not use the ever again

United Kingdom
VW Touran 5+2
September 24, 2020

Cons: I didn't like it they charged me for cleaning the car 64£ And also when I picked up the car I dropped off the same time what they pick up and they still charge me 69£ another hour for late return

United Kingdom
VW Tiguan
September 9, 2020

Pros: profesional and knowledge staff

United Kingdom
VW Polo
August 27, 2020

Pros: Nothing

Cons: Car in very poor condition with numerous damage and high mileage - definitely avoid Global, that was second and last time I have used them. Was not comfortable using the car

Denmark
VW Tiguan
August 18, 2020

Cons: The agencie did not know anything about the insurance er bought through discovercars.com

United Kingdom
VW Polo
August 14, 2020

Pros: Just good service no probs

Cons: None

Denmark
VW Polo
August 2, 2020

Cons: As stated above

Canada
VW Polo
July 28, 2020

Cons: Questionable business practices, dirty, smelly car with over 40 major/minor dents and scratches. This outfit works strange hours not keeping the regular business hours.

United States of America (USA)
VW Tiguan
May 6, 2020

Pros: Did not provide the car booked for. Agency claimed it was too last minute and did not notify us regarding the changes.

Cons: Did not provide the car booked for. Agency claimed it was too last minute and did not notify us regarding the changes.

United Kingdom
VW Golf STW
November 15, 2019

Cons: incorrect information of rental kiosk location no car report received took way too long to receive a key to the car

United Kingdom
VW Polo
September 15, 2019

Pros: Was easy and quick service

Cons: Nothing

United Kingdom
VW Polo
July 20, 2019

Pros: the car was ok

Cons: Very difficult to get served. They only sent paperwork by email after pickup including damage markup. They did not not inspect car upon return but again sent paperwork later. The car was in the same condition when returned, clean, undamaged and full of fuel yet we have still not had the prepayment refunded

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Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-17:00
Goldcar
Goldcar
Good 7.7 / 4 reviews
+48665090140
Kapitana Mieczysława Medweckiego 49, 32-083 Balice
$30 - $37
Working hours
Mon:00:00-00:59; 08:00-23:59
Tue:00:00-00:59; 08:00-23:59
Wed:00:00-00:59; 08:00-23:59
Thu:00:00-00:59; 08:00-23:59
Fri:00:00-00:59; 08:00-23:59
Sat:00:00-00:59; 08:00-23:59
Sun:00:00-00:59; 08:00-23:59
National
National
Good 7.7
505761461
KAPITANA MEDWECKIEGO 1
Working hours
Mon:06:30-23:59; 00:00-01:30
Tue:00:00-01:30; 06:30-23:59
Wed:00:00-01:30; 06:30-23:59
Thu:00:00-01:30; 06:30-23:59
Fri:00:00-01:30; 06:30-23:59
Sat:00:00-01:30; 06:30-23:59
Sun:00:00-01:30; 06:30-23:59
+48694462426 / +380672148378
Kapitana Mieczysława Medweckiego 1, 32-083 Balice, Poland, Olszanicka Street 174, 30-241
$35 - $69
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
MEX RENT A CAR
MEX RENT A CAR
Good 7.4 / 4 reviews
+48733088044
John Paul Ii International Airport.; Captain Mieczyslawa Medweckiego 1
$35 - $331
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Budget
Budget
Good 7.4 / 3 reviews
+48221139153
Kapitana Medweckiego 1, Krakow, 32-083, Poland
$37 - $262
Working hours
Mon:08:00-23:59
Tue:08:00-22:30
Wed:08:00-22:30
Thu:08:00-22:30
Fri:08:00-22:30
Sat:09:00-17:00
Sun:09:00-23:59
Enterprise
Good 7.2 / 13 reviews
+48505761461
KAPITANA MEDWECKIEGO 1, BALICE
$35 - $271
Working hours
Mon:00:00-01:30; 06:30-23:59
Tue:00:00-01:30; 06:30-23:59
Wed:00:00-01:30; 06:30-23:59
Thu:00:00-01:30; 06:30-23:59
Fri:00:00-01:30; 06:30-23:59
Sat:00:00-01:30; 06:30-23:59
Sun:00:00-01:30; 06:30-23:59
Routes Car Rental
Routes Car Rental
Good 7 / 7 reviews
+48666012328
Ul. Kpt. Mieczysława Medweckiego, 32-083, Balice
$37 - $769
Working hours
Mon:08:00-21:00
Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
Fri:08:00-21:00
Sat:08:00-21:00
Sun:08:00-21:00
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