Drivalia at Florence Airport

Pros: From discovercar

Cons: The gate agents were very slow, over an hour to collect the car as first in the queue. They would not allow me to Inspect the car and clicked accept on all terms on my behalf. The car itself was very badly damaged and not clean or in the parking lot itself. No rental agreement or paperwork was ever provided.

Pros: I liked the upgrade

Cons: While picking up the car we waited for 1,5 hours due to inefficient and incompetent staff. At pick up there was no evaluation of the condition of the car so I had to do that myself. The car was not clean, both inside and outside. At dropoff there was no office and no clear instructions on how and where to drop off the key.

Pros: Did not get the specific car I rented but the similar model was fine. No hidden fees or issues when picking up or dropping off the car.

Cons: Staff wasn’t super helpful or clear but they weren’t rude.

Pros: Initial (not final) pricaa

Cons: Everything

Pros: car was great and all went well

Cons: took a long time to pick up the vehicle and there was not a place to drop off the car...finally had to leave it in a lot different than we were told...

Pros: Nothing good about Drivalia

Cons: BAD 24/7 customer assistance service. No one pickup, it was a big LIE! I have called the 24 hours emergency hotline plenty of time in these 2 days, but NO ONE RESPOND to the call, no even once! I was stuck in the middle of the mountain at 2amin the morning as one of the rented car tyres was flat. We felt so helpless because nobody pass by the road in the middle of the night, and we have no idea who to reach to for this emergency case as there wasn’t anyone to pick up the call from Drivalia

Cons: service desk.....very hard to find rental desk...car was dirty and passanger front seat broken,.......

Cons: Drop off instructions non existent. Tried to cash the number provided- no answer

Pros: car was good staff was good location was good

Pros: There were issues with Discover Cars but the drivalia agent was very helpful. The initial car had an issue so we had to wait for another car to be ready which was frustrating

Pros: They did put us into an automatic which was a pleasant surprise.

Cons: There was one person working for the desk for over 30 people. We were supposed to pick up our car at 11 we didn’t get it until 2 pm. It was incredibly slow. The vehicle had huge scratches across the side and there was no one to document that when we got the car.

Pros: The woman was kind and trying her best.

Cons: There was only 1 poor woman working behind the desk. There were 15 people in line. It took 3.5 hours to get the car. It was a terrible situation.

Pros: Nothing

Cons: As mentioned, 3 hours and 30 minutes in line to pick up the car

Cons: The car was not good. Poor acceleration / not good for hilly regions.

Pros: I liked the price and the car was fine for our purposes.

Cons: The car rental booth had no sign indicating to go inside the main building. People were waiting outside and didn’t know where to go. With two agents working, the line was huge.

Pros: Nothing.

Cons: They wouldn’t honor one of our reservations. So we were short a vehicle for three days until we could get a replacement at triple the price.

Cons: Long line, 1.5 hours to get car. Florance airport signage is horrible to pick up and drop. Drivalia and other rental agency buildings located in rental area are closed. All doors of buildings including Drivalia are locked. No signage to the buildings they are currently located, 200 meters away. None. You are stuck asking employees where to go.

Pros: nothing

Cons: Worse experience ever for us renting a car. Can’t believe they are allowed to stay in business at least at the Florence location. I

Pros: Literally nothing

Cons: No car available upon arrival No effective communication at the in person pickup in florence No explanation of charges despite the car already being damaged when we picked it up Awful customer service

Pros: The dropoff

Cons: The whole pickup experience

Pros: several options for luggage amount and auto transmission

Pros: Waited nearly an hour for a car to be available in Florence.

Cons: Need better signage at the airport for returns

Pros: The service desk was ridiculous. The one lady was so helpful but clearly over worked and when another man finally showed up , he was rude , bossy and wouldn’t even look at the 20 plus people in line.

Cons: CAR was not inspected at pick up or drop off. Car wasn’t cleaned , gas was not full , they tried to give me an electric- which I specifically had asked not to have. The had to wait 2.5 hours. As mentioned the one lady at the desk was so lovely and polite but she had zero help and when another person came , he was useless and so rude and bossy to her and did absolutely nothing for anyone.

Pros: The car had no problem at all

Cons: Spend more then 1 hour and a half to pickup the car; the fuel tank was 3/8 but it was write down it was 4/8 to return the car; the car was not clean; nobody at Drivalia office at Termini Station when I returned the car; tough to find out where to return the car. Asked to neighbor company where to return Drivalia car.

Pros: Drop off in Pisa was very easy and prevented this review from being a 1

Cons: Pick up of the car was awful and condition of the car was bad. Appreciate going for the cheapest option will always have its negatives but it was unacceptable, will never use Sri skis again

Pros: Nothing.

Cons: 1. The pickup counter at the address provided was closed. Had to go to a different location. 2. It took 30 min to get the car even though I was first in line. 3. Car was dirty. There was no windshield wiper fluid. Change oil light was on. One tire had low air warning. 4. Got the car with 6/8 gas tank. Returned with 6/8 gas tank. Got charged $68 for gar and fueling service.

Pros: Snelle service, gratis upgrade, moeiteloze drop off op andere locatie en tijd

Cons: Telefonisch niet te bereiken, beter is om langs te gaan

Pros: Rental experience in Europe in general is much worse than the US which is my reference point

Cons: Not enough agents to minimize the wait. Agents not friendly.

Pros: I liked the car.

Cons: Pick up was super slow. One representative was great, the other, not sure much. And car was dirty inside and out and stank of French fries

Pros: The service was poor

Cons: Drivalia seemed disorganized and was the only company at the airport with a long line of frustrated customers. None of the other companies seemed to be struggling.

Pros: I did not like anything. Everything about this experience was awful.

Cons: I didn’t like that there wasn’t a car at a car rental place. How is that acceptable?

Cons: They showed little interest in helping us find a car with them or with anyone!!

Pros: Nice car when they finally found one for me

Cons: Kind

Pros: The value for money seemed good.

Cons: Not actually having a car ready & available for our collection time given.

Pros: Very bad service they kept me on hold at the desk for 3 hours before giving the car as the car I had booked was not available to be rented and had to wait so long even booking before hand much before and even giving the booking amount

Cons: No car available to be rented even after booking the car

Pros: Nothing. Because I couldn't use the service as discovercars didn't send me any confirmation after charging me $50.

Cons: No liquid to clean thé windshield

Cons: Very slow at desk Var had no power in reverse

Pros: It was easy to locate

Cons: They said to return the car to an office that did not exist, the car had 1/3 of tank of fuel when I collected it, they did not reply to any correspondence or answer the phone, the service light came on in the car, then engine light also came on

Pros: Very polite staff and easy process of picking up car

Cons: Nothing

Cons: Det var ikke full tank, Bilen var levert med 1/4 tank Bilen hadde mange skader. Adblue var tom, måtte fylle den.

Pros: Great service at the desks

Cons: Hopeless/very bad web site and bad communication about the invoices. You cannot take money from my bank without telling me what it is for!!!!!!!

Pros: The representative at the pickup desk was not informative...she did not explain the vehicle gas use...that it had two gas tanks and that GPL was not needed. The gas had engine light when I got it and when I asked she said don't worry. The car she gave me was not powerful for use in hills....very bad service at drop off too...no signs or staff anywhere.

Pros: Nothing!!!! Rude people. Care needed to be serviced and they didn’t tell us. Had to return to rental area only to be told don’t worry about the engine light!!

Cons: All of it. Will never rent from them again. Nor will the 3 couples with us who also had trouble.

Pros: The price was reasonable

Cons: I waited on line for over an hour to get the car. When I received the car the gas tank was only 1/4 . I never got paperwork. I did not get the car I reserved, the ticket the agent gave me to get out of the parking lot did not work. I had to go back and get a new ticket.

Pros: Agent was very friendly despite being super busy.

Cons: Car was not clean when I got it, no one went over to note any previous damage.

Pros: Lady at pick up was very pleasant Lafy at drop off was OK but gave the impression it was all a bit of a hassle

Cons: Location of drop off wasn’t very specific

Pros: Quick and easy

Cons: Nada

Pros: The first car was dirty and smelly had to complain 30 minutes to get it changed

Cons: The car return in Florence is horrible, there are no spaces to park the car for return. Got to spot at 8.45 am no agents available and had to park the car in a no parking zone . Left the keys with the car cleaner agent

Pros: The staff were wonderful. The car was perfect

Cons: Nothing

Pros: They had a car for me. (I’ve known worse.)

Cons: The car was unprepared, fuel low, and with constant warning lights and alarms. I was fortunate to suffer a flat tyre during the rental, and the car was swapped for a better one. By I had to exchange it at the airport which wasted a morning.

Pros: No windshield fluid in car. No other complaints

Cons: Our flight was delayed, so we couldnt get to the agency before close. I tried calling them 20 times that day to inform them and they did not answer. Arrived the next morning and our car had been given away. They said 'the phone doesn't work'. In reality they just don't answer it. They eventually did set me up with a dirty car.

Cons: Gas tank was only 3/4 full when I picked up the car. No agent looked over the car or condition of the car at the time of pick up.

Pros: Respetaron auto y marca solicitada

Cons: Todo el resto mal

Pros: Nothing

Cons: Failure to record all damage on the vehicle when I picked it up

Cons: Agent should go over features of car.

Pros: Very kind staff and efficient process

Pros: You need to provide an EXACT address to drop off the car in Florence. I almost left the car in the airport parking lot!! Put the exact address on the paperwork!!!!!

Cons: The desk clerk to pick up the car was totally overwhelmed! He was very nice but needed help

Cons: One man band checking cars out and in. Both took well over an hour.

Pros: streamline of pickup and drop off

Cons: only one attendant so wait time could be reduced

Pros: Good price, car in fairly good condition.

Cons: No staff around in the lot at pick up to witness dents and hole in rear bumper. Drop off was very confusing - where to park it?? Line was 8 people deep with 1 staff member processing pick up and drop off.

Pros: Waited two hours to pick up the car, when I got it it was dirty and no apologies from the agents- had to clean it myself at my hotel

Cons: See above, rude lazy and disinterested staff. It took over two hours and there were only 6 people in front of us.

Cons: The lines are very long and time consuming picking up and especially dropping off. The car I received was dirty inside.

Pros: Good location in airports.

Cons: Car not cleaned prior to collection. Car not assessed between drivers for new damage. Most worryingly, what appeared to be structurally weakening damage to roll bar on car potentially putting our and future customers lives in danger of continuing to lease this car. Would not use again and will be complaining directly to Leasys.

Pros: Low tire pressure warning was on

Pros: the car ran.

Cons: The car was filthy and I had to do maintenance on it myself. There was a TWO-HOUR WAIT to collect the car. I booked with DISCOVER, only to be sent to LEASYS, made to stand in a crowded corridor for two hours, given no information about the car, the insurance or the procedure. At first there was only one person in the office, later two, when the situation needed TEN.

Pros: There was nothing.

Cons: Long time to get the car, no refund given for early return, no navigation, CarPlay did not work

Pros: Very nice front desk agents

Cons: The address for pick was confusing, needs to have the exact address of the main office.

Pros: Easiness to pick-up and drop the vehicle

Cons: As no clean-up was made I would have expected a discount as I did it by myself.

Cons: No obvious way to drop off the car, no agent around to confirm receipt and therefore a lot of uncertainty about what may happen next.

Pros: I selected Leasys as the car was to be picked up at the airport. I was informed just before I left that this was not the case and it was something of a nightmare getting and dropping the car off

Cons: The operative was so stressed that he was almost throwing the keys at customers. He didn't give me a contract which caused issues when I returned the car. Again, only one person on the desk meant stress for the customers.

Pros: Got upgraded because they didn’t have our cars in stock.

Cons: They close at 8pm on Friday when most flights get in after. They had no one to receive the car at the end of the checkout. My car was dirty. They tried to give me the wrong car. Their system wasn’t working so they had to write down my credit card number. Not secure!!!

Pros: Got an almost new car - really positive.

Pros: Hardly nothing

Cons: See above

Pros: Good service and car as described

Cons: Lack of customer service/interaction at desk. Drop off was confusing and they did not check the car whatsoever.

Pros: Terrible. Waiting for a refund

Pros: NOTHING

Cons: Con artists

Cons: Difficult to find (first went to the unit with the Leasys sign that we passed on the bus only to find it was the wrong place) Jeep was awful. Space for one suitcase in the boot and that was it! Had to squeeze pushchair and other suitcase in the back with the kids. Ridiculous. Car seat wasn’t installed and didn’t have any guidance to get it right. With two hot and tired small kids this was a terrible start.

Cons: Car was smaller than what was requested (500L or Similar and we got a 500X instead). The car was given to me in very dirty conditions. Staff was unavailable by phone during my trip for basic inquiries. Also, directions to drop off site should be provided as it was extremely difficult to find the location.

Pros: Drop off was easy.

Cons: Rental office not easy to find. Not greeted/acknowledged. Waited for an hour in office without AC. Poor communication. Car was dirty inside and out. Radio was locked out. Car was different than advertised and a standard transmission (fortunately we knew how to drive that).

Pros: nothing

Cons: there was no service and I still have not had my deposit back after having to cancel

Pros: Easy friendly

Pros: No nonsense. Really efficient.

Cons: Car was booked as ‘in terminal’ but the rental desk was at another location.

Pros: Faster than some other desks by alot

Cons: It wasn’t in the terminal, but that’s not leash’s fault. But the way discover cars website works

Cons: No windshield washer solution in the reservoir 🥴

Cons: I received the car with empty fuell tank even though in contract was “full to full” and if course it is impossible to return the car with 0 fuell level, so we lost money. The was a strong smell of tobacco in the car.

Cons: Front tires were under inflated which resulted in very dangerous rolling of the tires on gravel in the mountains. Car was a hybrid but battery pack was broken so it was lacking power and fuel efficiency. Payed for a child seat but got charged extra again when the car was dropped off. A fancy hasn’t been in touch with my email regarding this…

Pros: I have had to extend twice and they easily handled it over the phone

Cons: difficult to reach them by phone and email

Pros: Agents were not cooperating, I arrived 1 hour early to pickup car and the made we wait , when no other customers were waiting and then all of a sudden the car was ready

Cons: Rude agents , after a red eye flight, I don’t control arrival time and I was early and the agents at the desk were not accommodating and the lady agent had no mask on , I would stay away from Leasys in the future

Pros: Awesome customer service

Cons: Leasys was amazing.

Pros: -

Cons: car had paper towels in the door and in the ashtrays, was not so clean. Could not find anyone on drop off, addreess for drop off was not correct on maps, on the phone no one answered, i was chargedd extra 50 EURO for accesories, do not find anyone to answer me what that means.

Cons: They made a mistake when I had aflaty tire. It took them 5 days and a 280

Pros: Nothing

Cons: Total chaos trying to get cars. The only name we knew from booking was Discover Cars but no company w/this name at airport car rental street. The woman at desk was rude & not helpful. She would not let us change or add driver(s) to contract + my wife had to do all the driving for 1 of the cars; not what we wanted. Worst person I ever dealt with. 1st time in my life I've written a negative review!

Pros: Nothing

Cons: Nothing - agent was rude!

Pros: Price

Cons: 1 front wheel had the spare (non alloy) wheel on it. The other had very low tread that may have been illegal. I was told if I wanted a car I would have to take that one as it was the only one available. Poor state of cleanliness. Leases details said the rental desk was in terminal. It wasn’t.