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Alamo at Florence Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Just best service and car with total efficiency
Pros: The agent was extremely nice and helpful
Pros: Nice and easy No pressure to buy extra insurance
Cons: By mistake we did not receive an e-mail from Alamo after picking up the car, so we did not have the contact information for the service center. Fortunately we did not need it, and we received it when returning the car
Cons: Never got the car. Also a lack of customer care and compassion.
Pros: Good car (according to my request). Relatively fast service.
Cons: 1. Alamo did not respect the additional insurance that was carried out by the broker. 2. I could not arrange second driver
Cons: Time spent picking up the car
Pros: Simple and quick pick-up and drop-off. Really friendly and helpful staff. Great car.
Pros: Disponibilidade dos atendentes e fácil comunicação
Cons: Nada a declarar
Pros: The return was so bad.
Cons: The car side mirror broke and even with full ensurance they charged me 550 euros. A small scratch on the bumper was also charged on 100 Euros. I believe this little tiny scratch was also there but they didn't wrote in the paper at check out. By the way I am still confused with the charges over a full insurance car.
Pros: Service was super friendly & informative. Great experience
Pros: they just lied about the status of the car , there was some many damages on the car I picked up so we even go through all of them and they finally assigned to me one of the damages when I dropped off the car
Cons: not professional, not nice persons
Cons: The car was not a VW golf; the agent said he had none. Though there clearly were in the Alamo parking area