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Noleggiare at Florence Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Peefect attention. Desk person is very polite and explain all vwry well
Pros: Service was c’est, we were in and out with the car quickly, not wasting precious vacation time
Pros: Nothing.took the car because of no other option.
Cons: Everything, from the inefficient and rude staff to pick up, luggage theft particularly by a duplicate key sorts to return of car
Pros: Booking agents in Florence were awesome to work with. Highly knowledgeable about the services and the specific concerns of the area.
Pros: Nothing. Lazy and not interested in providing service. Looking for any excuse to turn customers away
Cons: No car without IDP
Pros: Convenient to airport for pickup.
Cons: They did not have the vehicle I reserved which was a mustang Mache which was an ev. They gave me a plug in hybrid and I still had to pay for gas ($50 euro). They also tried to add on several hundred euro for insurance which I did not take.
Cons: They did not have the car that our voucher required.
Cons: I was told they are new & do not have enough cars. They cancel bookings so that they can sell for a much increased cost to distressed traveller's. AVOID AT ALL COSTS
Pros: They were polite and helpful. Will use them again,
Pros: Easy drop off, friendly staff
Cons: Location was not easy to locate. Signs pointing to building but did not actually have the counter inside. No air conditioning. Long waits. Not enough staff. Limited sense of urgency. Ended up paying almost $200 more because they wouldn’t accept a card without primary drivers name. Some people don’t have bank cards and credit cards. Unfair rule. We paid for a car with GPS but it didn’t work (refund request processing). Overall wouldn’t recommend
Cons: - The office is NOT on the airport but at a location for which you have to take a shuttle. - I had a flight delay and arrived at 23:10. I indicated I would arrive at 23:00. The office was closed, no one there. Completely unacceptable. - Staff claimed I made damage to the car, and they provided a photo of a small dent (<1mm) on the windshield. What a joke.
Cons: Fiat Panda had problems with acceleration. Driving on autostrada in Italy very risky. Called representative in Florence where car was picked up…. initially concerns dismissed then left on hold for 20 minutes… called back and call not picked up
Cons: Hard sell, awful attitide when we refused to pay an addition 400 euros
Pros: Ok once we arrived
Cons: No water in the wind screen wipers which should have been full on pick up.
Pros: The checkout was quick and efficient and the car I've got was in a great condition
Cons: It tiok time to find suitable car in a category I ordered, the checkin procedure was long and tiring, despite I checked in online.
Cons: They cancelled on me and I didn't have a car so i had to spend $1500 on an emergency booking with another company. Oh, and this was as I was driving to my WEDDING in Tuscany.
Cons: Time it took.
Cons: Communication not clear about drivers license requirements and we were unable to pickup our reserved car.
Cons: I WILL NEVER use them ever in the future
Pros: Courteous service by their agents despite the fact that they were very busy.
Cons: Because of it's popularity, there were many customers waiting for cars and hence took some time to get the car.
Pros: Dicovercars failed to disclose additional taxes and fees.
Pros: Average. Car back windscreen filthy. Tank not completely full. Collected on 522, when filled returning was 591. We were able to drive several miles and still had more in the tank than we were given.
Cons: Having to pay a lot more money for unnecessary insurance
Pros: Service was not good at pickup or drop off, on top of that I got a call from a credit card company that they were trying to charge additional fees without me knowing about it. Not a good experience
Pros: Waited 2 hours to be checked in after reserved time when they had 3 agents working and they were incredibly rude. Offered preferred service to the woman in back of me who cut in line and offered to speed up her process just because she was throwing a fit for waiting. Very disappointed and then the check engine light came on after leaving with a car that we did not reserve. Said they upgraded us but in turn just didn’t have the type of car I reserved. They also tried to up sell us on insurance
Pros: Drop off was fast and easy
Cons: Finding the office was difficult, service was about getting additional money for insurance. Did not supply the car I ordered ( said was same class) no it was smaller
Cons: Worst car rental experience of my life. It took over an hour at the counter to pick up my car. The car I booked was not available so they upsold me another car with navigation. The guy behind the counter was rude and arrogant. Dropping off the car in Rome was a nightmare too. Trying to find their office was stressful and time consuming. There are no clear directions or signs. Once again the staff were arrogant and dismissive. Will never use Discover Cars nor Noleggiare again.
Cons: We needed a car to manage much more baggage.
Pros: Free upgraded car.
Pros: There was nothing to like.
Cons: Arrived, had to wait over an hour for pickup. A family of 4 was allowed ahead of us and took our rental. When we got to the desk were told they did not have our flight information and we were behind scheduled time so our car was given away. Nothing they could do, sorry about our luck. If you read the online reviews for the rental agency this seems to be 100% their mo. Glad we didn't oay all ahead of time.
Pros: Very easy process at both pick up and drop off. Car as expected.
Cons: No problems.
Cons: It took me nearly 75 minutes to pick up the car from Noleggiare, although I only had four people ahead of me in the line. It was just too slow service.
Pros: They Tried for 20 minutes to sell more insuranch to the car but we already had full.
Pros: the drop off was very smooth but that was it.
Cons: it said we would be collecting the car “in terminal” but that wasn’t the case we had to get a bus transfer to it. We then spent 2 hours to queue to get our car. I have never experienced this, everyone even did a pre checkin but the staff were still doing things manually. i have never experienced such rude staff. we asked a lady, what about compensation or even an apology, she questioned us why, and said why should we say sorry. They said book with someone else, it’s not my problem
Pros: fast dropping off
Cons: Difficult driving to the dropping off point. Situation of the rental center (for all rental agencies) is not driver friendly. Maybe the whole rental center should be placed differently. This is not a specific problem for Noleggiare. Service was really slow picking up the car.
Pros: It was a nice car, although not what we asked for
Cons: First of all, we waited 2 1/2 hours in line at the Florence Airport. Then we received a manual transmission car even though we had rented an automatic. Finally, I was emphatically told we had no insurance coverage, even though our reservation specifically stated we had full coverage. 300 more euros, which I intend to dispute with my credit card company. Very disappointed with Noleggiare, we felt we were taken advantage of.
Pros: The drop off took 5 minutes
Cons: The pickup at Firenze was terrible. 10am pickup arrived at 9.45 and waited in line until I was served and got the keys at 1pm. Also queue jumpers who barged into the office and started arguing with the staff and other customers as to the delay made it a great experience. Staff did their best, but obviously some big system failures caused this calamity.
Pros: They were professional and friendly
Cons: Extremely slow. Took 2 hours to get the car because I'd booked one with GPS through Discover Cars and for some reason neither of the first 2 cars they gave us had GPS.
Pros: Pick up was okay but took well over an hour
Cons: Drop off staff were rude, unhelpful and really difficult to deal with
Cons: Not able to wait if plane is delayed
Cons: Time waiting to pick the car up. We paid extra to pick the car up IN the airport and had to get a bus to pick up point. We ended up with a small car and paid for a medium one. My daughter was pregnant and we had two suitcases one of which had to go on the back seat. It was very uncomfortable for a 2 hour trip.
Pros: Quite possibly the WORST possible experience I’ve ever had with a car rental company and my family has spent a lot of time traveling. Service was incredibly slow (took a whole hour and there were only a couple people ahead of us in line). we had reserved 2 car seats and they ARGUED with us that we hadn’t and then gave us 2 options that were not what we reserved and were much less safe for our toddlers. The car we rented wasn’t even the car we requested (9 instead of 7 passenger van).
Cons: THE ABSOLUTE WORST SERVICE. wrong car, didn’t get correct car seats after the agent arguing with us that we hadn’t reserved any (when we had), took an hour from start to finish before we left the rental car lot.
Pros: Your people were great! Both at the pick up and drop off they were really friendly, though the drop off took a long time because they were understaffed and very busy.
Cons: The instructions online were a bit confusing.
Pros: Fairly quick processing time, car was in excellent condition.
Cons: I received I a notice from DiscoverCars that the rental desk was now in the terminal, and I would not need to get on the shuttle. That was not the case.
Pros: We had rented the vehicle for 11 days and they said they would work to change the Van to an automatic and never made any attempt the entire period.
Pros: No clear directions for pick up and drop off.
Cons: Our pick up time was 11:00 a.m. but we got the car at 11:50 a.m. They didn't have the car ready. It took a lot of time to arrange one. The agents tried to scare and wanted us the buy their full coverage although we already had ine from discover cars.
Pros: When it was my turn to pick up the car, it was fast and easy. Dropping off was very simple as well.
Cons: They were short staffed at pickup, but the representative was very professional and handled upset customers well
Pros: Very friendly. Spoke good English. Had nice cars. We got a hybrid automatic which was some we didn’t ask for but was great for driving!
Cons: Took an hour standing in line to get a car. Actually it was all the people before us that took so long. Once we got up to the counter it was only about 10 minutes. But they need more staff for peak times.
Cons: Used strong cleaning agent - smell is horrible. Car was damaged in a few places
Pros: NOTHING! TERRIBLE COMPANY!
Cons: EVERYTHING! DISGUSTING SERVICE!
Pros: Super nice and quick.
Pros: The speed of returning car was impressive
Cons: Why am I being charged extra euro150 for retuning the car at different location when In the first place it ought to be already factor in the cost?
Pros: quick pickup in their own van, didn't have to deal with the central rental facility
Pros: Wonderful staff at the Florence airport site!
Pros: Not recommended as they cheated my money
Cons: Not recommended as they cheated my money
Pros: It was fast to call them on pick up and they upgraded us
Cons: They’ve changed our drop off and once we called to make sure we could drop off on the location we wanted initially, the customer service was horrible, very rude and didn’t want to help us at all. It made us to call them more than 5 times to sort it
Cons: Total rip-off. I reserved a premium SUV and got a station wagon. Stood in line for over an hour. And when I returned the car they tried to soak me for non-existent damages to the car. Sleezy company, even by Italian car rental standards.
Pros: Great car, and was easy. Got an upgrade too!
Cons: The one-way drop-off directions weren't clear and I had to do my own research to find the place.
Pros: The return was difficult because there wasn't enough employees, but they did bring in extra help. Once they got to it, the process was very quick . They even called a cab for us.
Cons: There was a hard sell on insurance, I did not need. I understand most rental agencies do this. Difficulty understanding the transfer from airport to car rental. It was our first time to Florence.
Pros: NOTHING! They are a bunch of idiots, rude and unprofessional. THEY SUCK AS MUCH AS YOU DO.
Cons: EVERYTHING. YOU BOTH SUCK!!
Pros: Fast, no question
Cons: Driving licenses of some countries require additional proof
Cons: Picking up the car was slow because they only have one agent helping the clients.
Pros: Clean car; easy to reach from airport; agent contacted taxi for us upon car return
Cons: Lack of flexibility to charge for actual days rented, which was one day less than originally booked — even though I indicated this at the time of pick up, rental agent said that I would still have to pay for the originally booked days.
Pros: Honestly nothing.
Cons: Everything. Poor shuttle service. Pressure to buy their additional insurance, damage charges of $374 for a paint chip on edge of the door less than 5cm.
Pros: Easy return but the pickup was painful.
Cons: I did everything they asked to pre register online and it did not take too long once we got up to the counter. But they only had 1 agent and the people in line in front of me took forever to get their respective car. Ridiculous... took 45 minutes before we go waited on.
Cons: Reserved an automatic and they didn’t have it! They did nothing about it!
Pros: Nice suv and clean.
Cons: Only 2 car rental agents and it took quit a while to actually get the suv. They probably need at least 1 more agent at busy times.
Pros: Very pleasant staff. Well located. Easy access to and from A1. Comfortable shuttle to the airport.
Cons: Long queue for pick up.
Cons: They cannot clean a car yet they expect us to return it all clean All their cars are damaged some with minor damages others with major damages. I have yet to receive the car I reserved.
Pros: Car was in goo condition and we had no issues
Cons: The Waiting time when collecting the care was over 2 hours which was frustrating
Pros: Noleggiare agents were helpful but there was nothing they could do because somehow the system didn’t reserve a car.
Pros: Not much.
Cons: Under staffed, no available restrooms, no pre-inspection of car, and employees unfamiliar with the car. Luckily, we photographed the car before taking or else they would have made us pay for pre-existing damage. Employees did not appear to care about the customer…long lines, the lot was flooded making the customer walk thru ankle deep water to get to the office and they would leave in the middle of transaction to find a missing car. Overall, a terrible experience at this location.
Pros: The initial agent
Cons: They tried saying we scratched the car when we only drove it on the motorway to and from our hotel. Scratch was by the trunk. We will be having insurance and lawyer look into any additional charges.
Cons: Absolute nightmare when we went to pick up our car. We had reserved
Pros: The car rental agent at the pick up location was friendly and obviously interested in providing us with a good experience, despite the fact that they did not have the car type we had reserved.
Cons: The drop off location was incorrectly provided and very difficult to find.
Pros: Vehicle was the one we planned for, expected, and definitely needed.
Cons: Office was somewhat off the beaten track…short hike from train station…one wouldn’t want to be lugging excessive luggage (more than backpack/carryon).
Cons: We got the sting car. Very little help from the staff.
Cons: My car was given to others and they refused to help fix the situation. Your so called Discover Support was 100 percent unhelpful. If you try to charge my credit card I will dispute the charge as no service was provided.
Pros: Value for money and a quick service.
Cons: Difficult to find the drop-off place at Pisa airport.
Pros: They rent cheap to scam people
Cons: They lie about preexisting damage and try to bill you for it.
Cons: We were not given what we paid for, and were told that we got an "upgrade" to a less-nice car that was very difficult to navigate with in Florence and other cities. It took forever to get.
Pros: Even though the car rental office isn’t in the airport terminal, Noleggiare send a representative to collect you and take you straight there - the guy was already waiting for us and the process was efficient.
Cons: The car rental office closes at 11pm, so we almost missed the cut-off point.
Pros: Great service and great little car, we got the car we booked which was a Toyota hybrid Yarris automatic… and a great price and fuel efficiency
Cons: The agents were very route. We have been waiting for almost an hour to get the car. Also the agent told us that because we were late he couldnt give us a car (at the beginning of our conversation), despite the fact that we had a reservation and we have prepaid a deposit for this and he was very route with us. I asked him if can come and check the car together and he didnt. Not reccomended at all!
Pros: Quick and easy
Cons: Wait time at the airport was half an hour, a little longer than expected
Pros: Noleggiare is a great company, fast service, responsive, reliable and helpful. Highly recommended
Cons: They provided me the same car I asked for. The car was clean and in great condition.
Cons: The agency Noleggiare charges me 125€ two weeks after the end of the rent. I don't know why, I've got no email about that. I've tried to call them, they hung up when I explain the situation, and now they didn't pick up the phone....
Pros: quick and friendly. Easy. LOW PRICES>
Cons: Hard to get shuttle from Florence airport. No signs on where to find it. No one answered phone in office.
Pros: Excellent customer service on pick up. Solved the issues that Discovery Cars had caused by not sending confirmation through.
Cons: Nice and friendly
Pros: as promised.
Cons: Terrible non-respectable service
Pros: easy drop off
Cons: we waited about 1 and a half hours for the car to be ready..... it needed to be cleaned.... Also it has been a week and the deposit did not come back
Pros: it was all very easy. the pick up took no more than 10 minutes and the front desk person wasn't pushing to upsell me on things. everyone was also very friendly and kind. this was my first time booking and not the last time : )
Pros: Friendly and helpful
Cons: Small parking lot and narrow port to drive in and out.
Pros: Ay the time of the pick up, I arrive earlier and the personnel did not provide me the car until my reservation time. The agent was not gently at the time of my arrival time.
Cons: Ay the time of the pick up, I arrive earlier and the personnel did not provide me the car until my reservation time. The agent was not gently at the time of my arrival time.
Pros: Nothing! Did not take van because of issues noted below. Requesting a refund as they did not provide appropriate service, the staff told me to call the headquarters.
Cons: Noleggiare rental experience was terrible. Even though we had full insurance coverage they tried to upsell us additional insurance. When we would not buy they became very upset and made us wait for over an hour. Instead of getting the appropriate rental van that was reserved, they instead brought back their airport shuttle van there was not only damage but was very nasty and clearly wasn’t the vehicle we reserved-we took this as they were punishing us as the manager was very upset.
Pros: NOTHING - I want my deposit returned.
Pros: Promised a van that they didn’t have
Cons: Rude and belligerent
Pros: Courtesy after finally getting there by shuttle
Cons: Hard to communicate. Insurance to expensive
Pros: It was no fuss!!
Cons: That the pick up was away from the airport
Cons: There was no car for me, despite my reservation
Pros: Absolutely nothing they are shocking and ruined our holiday.
Cons: Everything…see initial comment. How can a company be allowed to just give your car away without contacting you in the first place.
Pros: Simple, straight forward, no hidden charges
Pros: They were very helpful as we were dropping off the car.
Cons: It took over half an hour to actually get the car. Even though I had checked in online previously.
Cons: so for Florence the rental office is not on airport property so plan for extra time to get a ride to the agency. As well we were late for picking up our vehicle and they proceeded to charge me an additional $300 Euro for being late (it was in the contract) as well, i reserved an automatic and they only had a stick shift. when i asked to be compensated for the mistake they said "take it or leave it" I doubt i will rent from them again
Cons: I couldn't rent the car even though I paid the deposit because my card was a debit card and not a credit card, and I didn't get a refund for the deposit.
Pros: Some of the staff was friendly.
Cons: They didn’t give me the correct car and wouldn’t give me any money back.
Pros: Very efficient for a car rental agency.
Cons: The fact that I had to post an 800 € deposit for potential damage despite having full coverage with discover cars.
Pros: Bad communication in overall.
Cons: Delay of starting time. No info about drop off place.
Pros: Nothing stood out.
Cons: Rude, inefficient, and we saw at least 3 groups whose rental confirmations were lost. When this happened, they were rude and unhelpful towards their customers. When we received the car, it was covered in dirt. When we returned it, they then challenged us on a scratch that was hidden by the dirt when we first picked up the car. We didn't see it when we got the car, and then we had to argue that it was already there when we returned it because it had been so dirt-covered in the first place.
Pros: Unfortunately our car was cancelled. We were later than planned, but still fine. We had rented for 15d holiday starting in Florence ending in Naples. The agent was not helpful, informed us the car was cancelled by discoverycars (eg not by him) and now he had no car for us. And the car he did have had a broken screen….. Hè was not helpful in finding replacement, frankly. I would never recommend this service for which you charged us ~150,- and have not yet returned it.
Cons: You were unavailable to help find a replacement! So we had to arrange last minute an expensive car with another company,
Pros: Nice car, nice condition, low mileage
Pros: It was fast and well priced.
Cons: £730 is a large security deposit.
Pros: Simple and convenient contract process.
Cons: A little concerned by the difference between the detail provided of existing damage detailed scrutiny ant the time of drop-off. Take pictures off all panels and hub caps. To be sure. They were reasonable but did have me worried.