Sicily By Car at Florence Airport

Pros: Quick and easy

Cons: Wrong car - agent did not tell me Car had more damage than stated Tyres were very worn for a car with low milage Air con did not work No wiper fluid Did not seem as professional as other rental agencies

Pros: Everything was just how it should be.

Cons: Getting petrol was a pain in the neck (traffic and very tricky junction near the rental area. I think you should just have a clear option that it will cost x if you don't return full. This is a location challenge, not a Scivily by Car challenge.

Pros: The agent was clear, friendly, didn't obnoxiously try to sell additional services. Quick drop off

Cons: Pick up speed could be faster as there were quite a lot of people in line.

Pros: We had great service, pick up was fast and easy, car was clean and ready to go.

Pros: Check out and return was great but van not so much. We usually get a Mercedes Vito van but the Ford van was awful!

Cons: It was the worst condition car we have rented ever. There were handles missing to get in and out of the Ford van. The rubber seal around the sliding door was loose and fell out several times.

Cons: long wait for transfer bus, lack of signage

Pros: Professional - no insurance arguments!

Cons: Nothing

Pros: It was simple for a foreigner.

Cons: I retuned the car at Rome Termini Station and the drop off location was not clear at all.

Pros: Price point, good car

Cons: Didn't like the attitude of the agent when checking in, rather unfriendly...

Pros: I always use these guys when in Italy, never had a problem. Just make sure to bring the credit card you made the booking with, with you in person. 10/10 I have never had an issue.

Pros: Really helpful

Cons: Nothing

Pros: Fine

Cons: the car was a bit dusty and had some minor damage, nothing terrible, just some small dents from hail and a few scratches,

Pros: Friendly, quick and efficient

Pros: Prompt and efficient

Cons: The car itself was a bit underpowered

Pros: The pick up and drop off was simple and quick.

Cons: The car was not clean.

Pros: Parfait

Cons: Navette

Pros: The return reception proved to be more fuss-free and courteous than the reception on pick-up day. Read about my ordeal with Ricardo on pickup day on the 7/6/25 on my review on Google Maps.

Cons: Read about my ordeal with Ricardo on pickup day on the 7/6/25 in my review on Google Maps - it’s enough to put anyone off using Sicily-by-car. I subsequently looked at more reviews by other people and some of the negative comments are horrendous! I suggest Discovercars stop being a broker for Sicily-by-car because this company lowers your standards of good quality companies with value for money.

Pros: Drop off was easy

Cons: Didn't accept insurance purchase through DiscoverCars

Pros: USB C charger: undortunately none of the 2 ports were working (known issue in VW T-Cross!) de front assistant system is really dangerous: suddenly braking even when driving into an underground parking lot!!! had to remember disabling it every time befoee starting my trio

Pros: Everything was good. Everything was in the time.

Cons: It was the time I reach there. My car was ready in the door thank you.

Pros: Sicilybycar did NOT have the car for us that had been reserved via discovercars and paid for!! They were very rude and could have cared less that they did not have the car for us. We had to go next door to rent the car we wanted from a great car rental company. The phone number that DiscoverCars gave us was for Sicily by car which no one answered when calling over multiple days to confirm pickup. I expect a full refund !!!!

Cons: This company sucks!! We were stranded in a foreign country with no rental car.

Pros: They didn't chrage me extra for hidden services :-)

Cons: There was only one person at the counter in Florence and had to wait about 20 min for my turn.

Pros: Great car, took a little time to check in and out and car had check service light which required a return trip

Pros: Easy and nice pick up drop off process

Pros: Convenient and competitive pricing.

Pros: Return guys were very friendly and efficient.

Pros: Customer service helped me several times when I called there. And the cars were relatively new.

Cons: They wanted an additional deposit from us even though I had already paid the agent. It also turned out that my credit card is not a credit card but a debit card!!!! We had to change the contract and pay an extra 10 euros per day. Very suspicious

Pros: Great value for the price. Would use again in a hart beat.

Pros: The agent helped us resolve an issue so we could get on the road.

Pros: We got the model that we wanted.

Cons: The car was scratched and dented. The worst part is that it didn't have a built-in GPS.

Pros: Quick and clear service

Cons: Car was pretty damaged. Even a wheel trim was missing.

Pros: they made pick up and drop off quick and easy! great value for our amazing trip to tuscany!

Cons: nothing- Sicily by Car is the BEST!!

Pros: Agents are effective, friendly, and helpful both from rental counter and drop off spot. The car is as expected except that exterior is not very clean.

Pros: Smooth car pickup and drop-off, plus the affordable price.

Cons: Car maintenance was poor.

Pros: Efficient and timely pick up of the car and did receive the vehicle requested for the rental

Cons: At drop off, it took time to find the agents to accept return of the car and complete the appropriate inspection. As well, by accident, we left two bottle of expensive wine in the back seat after we dropped off the car. No one from Sicily by Car communicated with us that they had found the wine so obviously the cleaning attendants took it and did not report it so we could be notified. Disappointed with this situation

Pros: Agent worked well with us as we were not from Italy. Very polite and understanding,

Cons: It would be nice if they had disclosed there would be a 35 euro fee plus cost of gas if car was returned less than full.

Pros: check out process easy

Cons: not any explanation of issues particular to the area - toll payments online, road signs and rules, etc. One of the two cars rented was nice, the other a little small with not many amenities.

Pros: EASY TO PICK UP AND LEAVE

Cons: NOT MUCH EXPLANATION OF ANYTHING, ALSO, CONFUSING, SHORT, AND UNSYMPATHETIC RESPONSE TO QUESTIONS ABOUT PAYING TOLLS WHEN RETURNING CARS TO MALPENSA

Pros: Fiat 500 convertible was fun to drive thru the Tuscan region. Lot of power and safe. Service/Booking with discovercars is always great.

Pros: It had some scratches and damage.

Pros: No hassle return; fair price

Cons: Called once while on the road but there was no service agent who spoke English.

Pros: The office in Florence is desorganized and the stuffs are very rude. Next time i Will rent an American company. Customer service Matters. The emplyees in Milano airport were great

Cons: No final rental agreement provided. I was supposed to get a refund of 2 days as I returned earlier. But it was not reflected

Pros: Car upgrade. No waiting time. Courteous staff.

Cons: Nothing all was as expected

Pros: Easy return

Cons: nothing

Pros: Friendly and efficient desk agents

Cons: The line up at Marco Polo airport was not well organized so everyone was crammed in together and no order was maintained. It took an hour to get to the desk

Pros: Fast, efficient pick-up and drop-off.

Pros: The check in agent was super friendly and kind

Pros: Service by staff very good

Cons: Not your company but general directions to return rental cars at FCO were tricky

Pros: Really lovely people; helpful and very efficient. They even accommodated a last minute change from manual to automatic for me, despite it being a busy August morning!

Cons: Nothing

Cons: The electric car didn't charge because of which I had to cut short my trip and return the car before it ran out of charge.

Cons: A representative didn´t check damages of the car with me upon pick-up and return. Hope they are serious about the pre-existing damages and don´t charge me.

Pros: Hassle free, no attempt to up-sell insurance or any issues with the car return. We were also provided an automatic, hybrid Renault Clio rather than the manual Opel we expected, a definite upgrade for the same price.

Pros: We had rented inadvertently a full electric car. Staff explained well the pros and cons for different regions of Italy. Also provided a card for free recharge at Enel Charging stations.

Cons: On the road assistance was not the best, not the worst, seemed limited in problem solving (only 1 call), the local agent at Peterolia office was however committed and followed-up by mail after our discussion. Turned out the problem was with Enel's system network.

Pros: Dropping off the car was hassle-free

Cons: When the agent was questioned about a fault with the car and when I requested to change it due to a fault with the A/C he responded in an aggressive and dismissive manner

Pros: Friendly and helpful. They did not try to charge for hidden fees.

Pros: It was quick and easy to pick up.

Cons: A lot of forms to complete and no time to really read them. Agent made a point of having international drivers license or a fine. Would be good to include that with guidance on how to get that before the trip. Like a link in the confirmation- consequences if dont have and how to get it.

Pros: Friendly staff

Cons: All good

Pros: Very quick pick up. Great car! Wish we had the Cupra in the US.

Cons: Complicated finding the return, even with nav. Long taxi line at train station to get to the airport. Car rental companies should consider a shuttle between train station and airport. Wouldn't risk renting at Firenze centrale ( nav, traffic, ZTL...)

Pros: Car in good condition and clean. quick pick up and return processes

Cons: Staff did not tell about charging station which need

Cons: Collecting the car was not easy when you are given the car key without clear and precise directions. The rep on the ground was grouchy.

Pros: Everything

Cons: Nothing

Pros: Muita eficiência e simpatia.

Pros: No surprises and super courteous staff. The pick and drop off experiences were both great! I also really appreciated not being oversold on the insurance.

Cons: I think the cars could do with a bit more upkeep. I also was surprised to discover my car didn’t have a reverse parking sensor.

Pros: All was Perfect.

Pros: I rent vehicles all around europe and america and Sicily by car has been one of my best experiences

Cons: The car was a little beat up, damanged

Pros: staff service

Cons: Booked Mercedes but got Citron and condition is poor

Pros: Once we had the car, all went smoothly

Cons: We had to wait in a massive queue to pick the car up at Florence airport

Pros: The car provided was in great condition.

Cons: If you're dropping off your car at Rome terminal Station. Beware that the drop off location written on the printed document may not be accurate. They have moved their office but failed to inform us. We ended arriving to an empty office. After numerous call and clarification we need to drive to their new office which is luckily not too far away.

Cons: I spent 45-50 minutes driving around the FCO Rome airport before finally finding the car return desk. They could use many more signs.

Pros: Very helpful when picking up the car. Needed to change the driver and they were very helpful in setting up a new contract.

Pros: quick and easy

Cons: would like to get a receipt of payment at drop off

Cons: The drop off at Roma Station was difficult. The paperwork told us to drop it off at one address, but when we finally arrived, there was a sign taped to the window that the return had moved down the street.

Pros: Very good service , easy pick up and drop off. Professional desk staff.

Pros: Welcoming host. Good English.

Pros: Very helpful agents in the lot to help us get our car and then checked us back in.

Cons: Would have appreciated more info about driving in Italy and details on returning the car. The agent checking us in was busy with dozens of people waiting for service, so I am sure he did not have extra time to spend with each person.

Pros: Quick and efficient reservation and pickup.

Pros: Helpful and knowledgeable.

Cons: Nothing

Cons: Car too small , haven’t received an email invoice for the rental car. Car performance good

Pros: Representative spoke English well and was knowledgable about car and rental processs.

Cons: The time it took to collect the vehicle initially due to a queue and not enough staff to allocate cars.

Pros: nothing

Cons: everything was terrible from customer service, pricing and understaffing

Pros: Nothing. They had one agent working, takes roughly 15 minutes to serve one guest and because everyone picks this company because they have the cheapest rates, the line up was huge. Spent 1.5 hours standing outside in the heat. Next time, just pay extra and save yourself the time by going with anyone else except Sicily by car.

Cons: They had a huge line up, they said my temporary license from Canada was not valid (I had renewed it on my birthday and it takes 2 weeks to mail the physical copy but on the paper copy it says it is valid with my photo id) so the agent made me add a secondary driver for 10 euros a day which was ridiculous. Then, within 200 km of driving, the coolant light came on and we stopped at a gas station to get it refilled and when I went to claim the 9 euros, they said it wasn't a valid receipt. Huge scam

Cons: · They only accept credit cards, no debit cards. · One week later, we're still waiting for the correct bank charge.

Pros: waiting my deposit refund and past few day haven't get my deposit to refund to me, please take note

Pros: No hassle to get the car, it took just a few minutes

Cons: tutti bene

Pros: Efficient digital service with paperwork being emailed instead of handling paper.

Pros: The car was nice and good on gas

Cons: The service rep was rude and over charged me.

Pros: The person who eventually helped us was friendly and helpful when it came to finding a solution to me not having enough money on my credit card for both the deposit and the rental.

Cons: The ridiculous waiting time with no shade provided. The lack of signage telling you the main office was closed and to use the parking lot office. The fact that a lot of T's and C's are not made clear during the booking process, leaving you in a bind when it comes to payment (and getting your deposit back)

Pros: Sicily by Car agent was thorough in providing information but quick and efficient at the same timr

Cons: Drop off was great as well as the agent was at the drop off location to look at the car and do the sign-offs. Quick and efficient.

Cons: Debit card fraud. No email on Confirmation on Return of car. Poor customer service. Lack in transparency.

Pros: the service agent was very nice when we finally got to see him at the rental desk. He upgraded our car because we had to wait so long. That was very nice.

Cons: Too many reservations and only one person to check everyone in.

Pros: Economy

Cons: Although we were late for one hour in picking up the car, we were still required to return the car on time.

Pros: Responsive and professional. Good price and good car.

Pros: Agents were great. Car was great.

Cons: It was a little difficult to find the office in Munich.

Pros: Airport pick up and drop off The woman at the office in Perugia went above and beyond in helping us.

Cons: We had car troubles charging the EV and wanted to get a different vehicle but were told it was “impossible “ to change.

Pros: Quick service

Cons: Wait time to pick up vehicle.

Pros: Our car engine overheated, the car broke down, and we were stranded on the side of the road for 3 hours on an incredibly hot day with no water. We called Roadside Assistance and also Sicily by Car and there seemed to be no sense of urgency to help us get a tow truck. I have also not heard anything from Sicily by Car about a refund which is insane because the car was dysfunctional and the engine failure could have been very dangerous since we were on the highway.

Cons: Our car engine overheated, the car broke down, and we were stranded on the side of the road for 3 hours on an incredibly hot day with no water. We called Roadside Assistance and also Sicily by Car and there seemed to be no sense of urgency to help us get a tow truck. I have also not heard anything from Sicily by Car about a refund which is insane because the car was dysfunctional and the engine failure could have been very dangerous since we were on the highway.

Pros: Staff was really friendly and the car was in great

Cons: The amount I was charged, versus the amount I was quoted, was 40 euros more

Pros: Pragmatic, quick, reliable

Pros: We got better car than we ordered.

Cons: Long waiting time to pick up a car (1 hour) because of many people picking up a car in the same time and not sufficient staffing.

Cons: They told me they would release the deposit right away and I never received any paperwork or even an email confirming my return and final price.

Pros: The car was practically new and in perfect condition. It was obvious that it had been thoroughly cleaned before the rental. The employee who handled my car pickup was professional, friendly, and efficient. The drop-off took only a few moments. (The option of dropping the car off after-hours and leaving the car key in Sicily by Car's drop box is very convenient.) Last, but not least, the price was excellent.

Cons: No complaints at all.

Pros: Great service

Pros: Ok

Cons: At drop off , I needed to wait the line of new pickups, at other locations there are works waiting for arrivals and check the car immediately and your on your way

Pros: After hours drop off was easy.

Cons: Vehicle was not as clean as it should have been. Needed to be washed. Vehicle had scuffed and scratched paint. Vehicle had over 68,000 kms on the odometer. Low DEF light came on after about 300 kms of driving. I had to pay 15 Euros to replenish the DEF. Sent two emails to Sicily By Car requesting further information. Neither email was replied to.

Pros: Explained everything clearly and were very friendly throughout.

Pros: Can’t think of anything after my charges increased by 64% and the car looked like it had seen many close calls already!

Cons: See above - 64% increase in charges originally quoted on booking due to having a debit card... these charges were never explained apart from ‘ Visa Electron, Cash, Cheques, Prepaid cards is/are not accepted’ which did not include a debit card. They offered no further explanation as to the reasons for the extra charges.‘

Pros: Although there were some problems with the credit card (as they always are when renting a car), the staff was very helpful.

Cons: n/a

Pros: Quick, informative and friendly. Helped catch a possible issue with renting an electric car that would not have been best for the type of trip planned.

Cons: Price of rental could have been cheaper.

Pros: We’ve always had fast and efficient friendly service.

Cons: The car stank intensely of cigarette smoke, for days. The dashboard indicated a yellow spanned warning lite indicating the car needed mechanical attention and a service, The automatic gearbox and clutch were out of sync , got worse during our hire and potentially dangerous, the power steering did not work at times, and we weren’t able to use the car as you could not turn the steering wheel.Nearly missed our flight 2 days running , spent time at a mechanics. Mechanically totally inadequate.

Pros: It was reasonably priced.

Cons: Really unfriendly stuff. No understanding for costumers and even making fun of them.

Pros: Brand new cars

Pros: Excellent services and still cannot believe the price, just great price.

Cons: Direction to the car by the agent wasn’t good, so it took a longer time to find it.

Pros: The car was good and in good shape.

Cons: The car smelled a bit and the employee that helped me at picking up the car was rude and unfriendly.

Pros: Card available (convertible)

Cons: Car interior was dirty and desk staff was grumpy

Cons: Could have had more detailed information about dropping off the car at MXP. Would have liked to choose the make and model of car.

Pros: Absolutely nothing.

Cons: There were so many negative reviews about this company, but I have them the benefit of the doubt. I should’ve listened, because as soon as I stepped up to the counter, the clerck was incredibly rude and gave me such a hard time about my rental reservation. He was just an angry person in general. While he was processing our paperwork, he would chime in on other customers complaining with he other clerks and I could see his face burn. I was shocked at this disgusting service.

Pros: everything

Cons: the car wasn't so good

Pros: Honest service

Cons: They haven't returned my deposit money to my account even when they told me that the returned would be inmediatly,

Pros: Staff was helpful

Pros: It was quick and we got the car I reserved.

Cons: Very unfriendly, did not help clarify anything at all and very unhelpful. I had put be reservation under my name but I said that my boyfriend would drive, I would just pay. Absolutely nonnegotiable and I put us both as drivers. When we got the keys, no one walked out with us to review the condition of the car and we actually had a very hard time finding the particular car. We returned the car with just under full gas, as we found it, and they refused to ackowledge that is how it was picked up.

Pros: Everything

Cons: Nothing