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Locauto at Florence Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly and easy pickup
Cons: Headlight out
Pros: Overall smooth process.
Cons: Price is different from what stated to be paid when I booked and how much I actually paid at the counter office. I supposed to paid at the counter office for EUR 216.01 but they charged my credit card for EUR 302.39.
Pros: The on-site rental process was quick and efficient. All of the information entered on-line was readily available to the agent. The agent was efficient and professional. The car was virtually new and very clean. The car return process was even more efficient. We were in and out in under 3 minutes.
Cons: ZERO complaints!
Pros: I have absolutely no complaints with Locauto.
Cons: We did have a little difficulty locating the gas gauge and how to read it, but figured it out. I would have like them to have explained this before we left, but it turned out okay.
Pros: Very friendly.
Cons: Shuttle bus far too crowded
Pros: We’ve received a brand new car and had a great experience.
Pros: They made it very easy to pick up the car. The person checking you in and out was friendly and helpful. They gave you everything you needed to know about the car and driving in Tuscany.
Cons: Nothing. It was a wonderful experience.
Pros: Quick good service
Pros: The car was awesome and well maintained.
Cons: The pick up experience was horrible. Agents asked to reimburse the GPS device amiunt. However I have received any indication that this has been reimbursed. Extremely poor customer service.
Cons: The insurance we have paid was not included locally They don’t accept it
Pros: Quick and efficient entry and exit, pointed out existing defects in the car
Cons: very minor grumble, return felt a little rushed.
Pros: Very friendly. Remembered me from Last visit
Pros: I had previously rented utilizing Locauto, very professional and through
Cons: No negatives come to mind
Pros: I got additional charge from the broker, which was not anticipated
Pros: Is very good
Pros: They stayed open late so I could get my car! They were so great!
Pros: Car worked ok.
Cons: The person who did my check-in did nothing to help with the technical difficulties I had with my credit card, and was xenophobic mentioning that only Brazilian credit cards had problems at her store. I have a 10 thousand Euros card limit and had never had a problem before. She refused to contact her technical team and said it was a problem with my card, even though when I called the Visa desk, they mentioned that they were not receiving any charging signal from Locauto. Totally unhelpful.
Pros: Professional, friendly and efficient
Cons: No negatives!
Pros: Initially they were just great as I rented the car
Cons: Returning it was a totally unpleasant experience. I had to wait behind other trying to rent a car, and the agent would not take my keys and let me go. It almost made me miss my outbound flight. Worst yet.
Pros: Efficient service but not overly friendly
Cons: Gas tank issue indicates lack of attention to detail
Pros: awesome service by Locauto, most definitely would recommend ++
Cons: tried to fill up tank at two stations in the area however the pumps were not working and there were no attendants. brought the car back 2/3 full and charged 100 euro
Cons: I think it's a company trying to make money on repairs
Pros: Quick, clear, friendly
Pros: fast, friendly, efficient amployees
Cons: Saying we should get insurance when we were already covered by our travel insurance.