Budget at Dublin Airport

Pros: Use of fuel minimal

Cons: The service desk employee was abrupt and unhelpful

Pros: The agents were very patient and explained everything that was going on, and how to drop the car back off.

Cons: Nothing really

Pros: Efficient, no nonsense,

Pros: Really fast; Easy to find the car and desk and easy to drop off.

Cons: The baby seat we used wasn't the best; but it done the job!

Pros: Good value for money

Cons: Disappointed not to be shown car controls and damage inspection

Pros: quick return service, no hassle at all

Cons: was a bit busy to collect the car, but overall that is nothing the people that are working can do about. All offices occupied and hard working.

Pros: Car was clean that's all.

Cons: The staff at the desk office was unfriendly, did explain clearly the price and took a deposit for a baby seat. This is still blocked on my card even I return the car and baby seat.

Pros: Very friendly and efficient.

Pros: Yes it was fine.

Cons: Car was really poor. Gear box was terrible - positions between gears were massive! There was a very low spec entertainment system with easy place to prop a phone for navigation. Nowhere near the quality of the toyota hybrid I had last time.

Pros: Quality of car

Cons: Disinterested attitude of rental desk official. Would not accept credit card for damage and refuel deposits and debit card for payment of rental. All transactions went on credit card.

Pros: Close to terminal

Cons: Car was not up to standard - I would not have considered it intermediate and it needed a service .. 37, 000 km on the clock

Pros: Fair prices; courtesy; simplicity.

Cons: Clearer return instructions would be helpful--drove to old drop-off site only to be redirected to underground parking return when I got to the locked gate...

Pros: Good advice and easy to find. Next time, we will rent directly to Budget, to avoid getting a shitty car (no way to give them a bad rating on their website)

Cons: Car with rhrow up smell should not be rented out. We only noticed a bit later after masking odours could not hide it anymore. Trials to clean up (carpet had been cut open to get to the smelly substance) were not appropriate. We continued to drive with windows open wherever possible. I will remember Ireland as very beautiful but with a bad smell whenever in the car :(.

Pros: Car was fine

Cons: Rip off merchants. No receipt. No paperwork. No refund for deposit.

Pros: Friendly and easy to deal with

Cons: service was excellent. no complaints.

Pros: Friendly and efficient

Pros: Friendly and efficient

Pros: For the price paid it was an excellent rental.

Cons: Bus took 15 plus minutes in the cold, other rental company buses were far more frequent, but driver was lovely. Interior of car was not clean prior to rental(residue of drinks spilled etc) especially considering Covid-19, luckily I had my sanitizing wipes.

Cons: It took over 2 hours to get a prepaid car. The first , wasn’t the car booked , the second was covered in grass and mud and was damaged . Finally someone in returns found me a great car. I was disgusted with the experience I had with the pickup desk

Pros: Easy and efficient service, helpful and professional, car was clean and in good condition. No problems at all.

Pros: Perfect

Cons: Perfect

Pros: Nice and easy - good functioning and understood their job and explained what I needed to know.

Cons: Service was fine but car was scratched in several places and I had to spend a lot of time taking photos in the dark and rain.

Pros: always quick efficient service

Pros: Friendly and efficient

Pros: Cheap price so condition didn’t matter

Pros: Excellent value & quick service

Cons: Difficulty finding fuel station near Dublin airport

Pros: no discussion, easy drop off

Cons: Car had quite some scratches and was missing rear whiper

Pros: efficent friendly staff

Pros: helpfulness of the Dublin airport agent, explaining how to pay the M50 toll

Cons: N/A

Pros: efficient

Cons: A suggested service improvement would be the simple availability of a handout clearly showing the courtesy bus pick-up location in relation to the Budget Desk

Pros: Everything!

Cons: nothing!

Pros: Very professional and efficient

Cons: No complaints at all

Cons: Dislike the holding of a huge deposit for up to 20 days.

Pros: Brilliant service from the staff. I had to extend hire by 1 day due to my child being sick and not allowed fly and Paul was a great help assisting me.

Cons: Only negative is that we had to get a bus to car hire collection and was a bit stressful with luggage a car seat and a child by myself. Would be better if I could collect at airport car park.

Pros: Was extremely happy with the service at Budget. Excellent experience. Didn't feel pressured into taking out their insurance however was offered it. Driver of their mini bus was extremely helpful & friendly. Thank you to all. Will be back again. Only thing on car agreement was fewer marks shown on their car diagram than actually on the car. They did recommend taking photos but I would prefer all marks shown in the first place. Otherwise all excellent & team very efficient on return of car.

Pros: Great choice of vehicles, competitive hire prices, very professional staff, good explanations given before driving away. Very professional.

Pros: car as requested, hassle free collection

Pros: nice staff, fast efficient

Cons: my husband and i have two credit cards. both cards on myn the same account(my husbands) i have aq second card on his. i hadnt used my credit card and i could not rent it out as i had no pin number. had to use his pin and card and put him on insurance in order to rent it. inspite of the fact that he didnt drive it. eventually had part of the fee credited but it was a long journey back out to the airport to do this in person. i would like to have pursued this over the phone as the journey was time

Pros: Absolutely nothing

Cons: Just about everything

Pros: Counter staff are always friendly and helpful

Cons: Usually the car is in fairly good shape, however the car I received this time the window controls on the driver side did not work for the front windows, and the windscreen washing fluid had not been topped up.

Pros: The professionalism of the employees.

Cons: The cost of the rental is excessive considering insurance and daily rates. It was much more than anticipated.

Pros: Very easy to find, budget representative very helpful

Cons: Nothing

Pros: Quick check in and checkout.

Cons: I had to ask for an upgrade to a bigger car The car had a slippery floor which made it dangerous when changing gears or breaking, I found my feet would slip. I don’t love having to catch the bus over to the car park. I had to pay a cross hoarder insurance that I wasn’t made aware of at the time of booking. I’ll be following this up with the booking agent.

Pros: First time ever hiring car have diesel one. So was very cheap to travel.

Cons: Have booked min size car, but have got compact. And never seen hire car with that big mileage and bad condition. And never seen so big priced full cover!

Pros: Knowledgeable and friendly

Cons: Nothing

Pros: Efficient

Cons: More scratches and dents on the car then marked on the condition report received

Pros: I liked that everything was done fast.

Cons: The drop of place in the city in dublin is not great. Hardly any parking space around and right at a busstop. Quite uncomfortable.

Pros: Was efficient

Cons: Cars could be a bit newer and they could have cars that were not the bog standard spec

Pros: Driver of the minibus was incredibly friendly.

Cons: Accusations on drop off by the female staff member with regards to scratches that were there prior and we had full insurance. Will go back to Avis Preferred. Much better service Car didn't feel large enough compared to the image in the picture at booking. Boot space is deceptive in the photo when the actual car you get has a smaller boot and is a hatchback. Car didn't feel large enough compared to the image in the picture at booking. Boot space in photo isn't a hatchback

Pros: Efficient

Cons: Nothing.

Pros: Everytime in good condition cars

Cons: Too expensive on holiday time

Cons: The extra cross border charge which wasn’t mentioned on website at time of booking.

Pros: Good deal and excellent staff.

Cons: n/a

Pros: Everything worked well, great idea having the desk at the Airport so car can be ready while we´re in transit to pick-up area

Cons: Two things, we had debit cards as is common in Sweden, the pricing changed when we discovered we needed credit cards This 1500euro blocking on your account if you have a credit card has to change.

Pros: Very efficient

Cons: Car had some minor damages that did not show on initial report in office. Spoke to a representative before leaving with car and he made notes of damage

Pros: counter at the airport, no hassles when returning car,

Pros: Speed of check in

Cons: Nothing

Pros: Drop off was really friendly.

Pros: Cheap and simple. Good car for a cheap price. The shuttle bus drivers are great

Cons: Should stop advertising it as “on airport” unless the car is actually on the airport

Pros: Friendly efficient service when collecting l.

Cons: Had a puncture during the hire and the jack failed when I changed the tyre. Staff were fairly efficient dealing with it when we got back but it did take longer than I expected. They were helpful is giving me the documents I needed to claim on my insurance.

Pros: I had to extend car for two days and they did it over the phone without making me come back to Dublin airport

Cons: Car had damage that was not shown in original contract. I pointed out to employee before leaving lot

Pros: The staff were very nice and friendly and both the pick up and drop up processes were quick and easy

Cons: no

Cons: No check when driving away condition of car. Several marks on vehicle hub cap missing and the vehicle was incorrectly taxed meaning that they placed me in a position of danger should I have been stopped or involyin an accident

Pros: Easy drop off, no annoying questions about specks of dirt on car etc.

Cons: The rental drop off is far from the airport and very impractical especially if you have bags or children. The shuttle system just takes a lot of time

Pros: Again, it was quick and seamless, not overly time consuming. Shuttle bus to and from car was very quick and frequent

Pros: The staff are always friendly and the time spent picking up the car is quite quick

Pros: The staff were friendly and very helpful.

Cons: The car checking it's all on line ie email you don't get it streaky away. No one comes put to show you any damage not happy with this as if I get blamed I have to prove it wasn't me or pay for the damage. Not a goo or fair way to do this.

Pros: Better car than what I had paid for

Cons: Not at terminal like mentioned on the website

Cons: No phone charging point in vehicle

Pros: Very good customer service representative

Cons: The car was old and didn't have nice specifications

Pros: So easy

Cons: Nothing

Pros: Easy quick shuttle from airport, didn’t take too long to do pickup, reasonable price.

Cons: Received an extra charge on credit card with no notification/documentation from Budget.

Pros: Efficient

Cons: Terms on site differed to terms at desk.

Pros: Very helpful and friendly

Cons: Nothing

Pros: The quality of the car

Cons: Did not explain the cost of tank fuel that was hold on my credit card

Pros: I’ve rented with budget lots of times now. The service is always amazing, the cars as described, incredible value for money and hassle free.

Cons: Nothing

Pros: Luckily I read the small print about taking photos of any damage when collecting the car

Cons: Had to wait 20 minutes for the shuttle and then had to queue for an hour to collect the car as they only had 2 people on the desk

Pros: Staff were friendly

Pros: Appreciated the car upgrade to a Nissan Quasqui .. it was fantastic for my elderly mother to get in and out of and also wonderfully comfortable for all our long journeys. Loved it !! Quick and efficient check in. Nice friendly drivers and frequency of shuttle bus. Just needed to make sure time was added in to return car to outside the airport.

Cons: Not all slight damage marks were noted on the original car document and I was worried that the company might think they were incurred by me. So had to spend time taking photos and trying to find someone to mention to.

Pros: Good cars reasonable prices friendly staff

Pros: They provide very fast and efficient service and both pick up and drop off were hassle free.

Pros: Shuttle service to budget office.

Cons: Long cue line, takes quiet a time.

Pros: Straightforward

Pros: Everything was good ...

Cons: Nothing

Pros: Fast and Effecient collection process, friendly staff

Cons: When delivering the staff could improve their friendliness

Cons: Full insurance is rather expensive

Pros: Very happy with there sevice....

Cons: Just a little heads up about time dropping of the car needs more staff/help...As cars coming back had started to Q....

Cons: The staff were not friendly and looked angry.

Pros: Courteous ,Efficient, and some flexibility

Cons: Nothing - all was good

Pros: Convenient. Economical car. Great condition. Helpful staff.

Cons: Friendly staff, bus transfer very smooth. Great service

Cons: Got defective break pads car and broke down later which caused very inconvenience for trip.

Pros: Car was in good condition, roomy boot for an economy car.

Cons: I wish it was clearer that a shuttle bus was required to pick up the car. I purchased insurance at the desk-it wasn't very clear what £ covered what-i had to ask the agent to explain. She also didn't point out that there were two damaged areas to the car. While these were marked in the email i was sent I had already left the airport at that point without taking pictures. One of these areas was queried when i dropped off my car-it took some time for him to confirm it hadn't been caused by me.

Pros: Good service overall

Cons: Car condition was diabolical, 4 years old and was like it had been used in a destruction derby! Hadn’t time to deal with the issue at the time as it was late and we had a long journey. Very surprised at Budget.

Pros: It was quick and easy to book

Cons: It was quite manic dropping the car off at the rental drop off point

Pros: Nothing. Customer service was poor. They charged us extra money for an additional driver as we booked with my wife's credit card as I don't have one.

Cons: Car was filthy, covered in scratches and dropping it off was a shambles. One person checking in and people almost missing flights. They also overcharged us by £100 as they only deducted the fuel allowance when we complained and questioned having filling the car with more fuel than when we got.

Cons: Hidden charges when we reached the car hire, had no choice but to pay extra £100 on insurance on top of the full cover insurance we had already bought which was then useless

Pros: Efficient

Cons: I was initially given a car with a low tyre pressure warning light and a 3/4 full tank of fuel! They were quick to rectify

Cons: confusion regarding the petrol situation as had many others who were dropping off their vehicles

Pros: Quick and easy to get to the car

Cons: Everything. Rude bad tempered customer service

Pros: nothing

Cons: receptionist rude and not understanding that we had been ripped off!

Pros: Speed of the transaction. Professional behaviour of the staff

Cons: None

Cons: quite a long wait to get the car

Pros: - I had a problem with the first car I rented. The replacement of the car was without any problems - quick and efficient. The staff was supportive and helpful. - the second car was new and in very good condition. Spotless. - the price of the rental was good

Cons: Too long waiting for picking up the car. There wasn't any other customers at the terminal desk, nevertheless we had to go with the bus to the pickup location and there to sort all paper formalities first. However there was already a queue of 20 people before us and we had to wait very very long until we reach the agent at the desk again. All points less, which I gave above are for the first car - not cleaned enough , dirty tires, rushed only through the car wash. Problem with gears.

Pros: Check in of car was quick and efficient

Cons: The car was old (125,000 kilometers) unclean, multiple scratches.

Pros: Not very much

Cons: Had to wait in long queues twice. Force to purchase, and then charged excessively for, insurance that I could prove that I didn't need. Car was of low quality.

Pros: Value for money, effeciency of staff for both pick up and drop off and condition of the car

Cons: Not applicable at this time

Pros: Quick service

Cons: Car way more damaged than they recorded

Pros: Very accommodating as we needed assistance with my father who is in a wheelchair.

Pros: Best service out in ireland

Cons: Car had damage that wasn’t marked and I am hoping a pic is okay if I get called out - think about my risk attitude towards you having my credit card- I want to be made to feel more comfortable

Pros: Efficiency

Cons: All damage not recorded and difficulty getting agent available to record

Cons: Very disappointed with car. Given an automatic, did not feel safe driving it at all. Gears seemed to struggle and get stuck when it was changing.

Pros: Bus service is quick and frequent

Cons: It took over an hour to get the car

Pros: excellent. very informative without being pushy

Cons: nothing great service could not fault

Pros: Speedy pick up and return

Cons: Car was old and bashed

Pros: Nothing

Cons: Understaffed at offices and were told at the airport to go to the main hire office to get a smaller queue. Got a massive queue there and also charges my insurance for a small cut in a tyre which may or may not have been there at point of hire as it was so small. Took a long time to process the paperwork.......totally understaffed.

Pros: Staff

Cons: Queue. Car.

Pros: Really friendly agent, not pushy and provided speedy service

Cons: car advertised and ordered not the car collected

Pros: Shocking service followed up with email to Budget directly.

Cons: Poor customer service at desk and over phone, false advertisement of conditions of rental, possible overcharging for excess waiver.

Pros: Very helpful staff

Pros: Quick and easy friendly service and ended up with a better car than booked at no extra cost.

Pros: Staff were helpful as we had to change vehicles during the collection process.

Cons: Queue to collect a pre-booked car--nearly an hour--very poor!!

Pros: The car makes rattling noises at every bend

Pros: Very good and helpful. Gave a discount on upgrade to automatic car. Well pleased

Pros: Very friendly. Very efficient.

Cons: High charge on credit card if I hadn't taken their insurance.

Pros: Everting apart of the waste time to pick the car! You should hire more agents for specific busy times!

Cons: Too much time to pick the car! Long queue

Pros: Helpful staff

Pros: Very helpful staff

Cons: Very helpful staff

Cons: Very low level of staff at lunchtime when queue was long. Staff didn't notice some people had skipped the queue. There should be someone on standby for when it gets busy. Waiting time of 45 minutes was not fun, especially when the agent who just returned from lunch greeted someone who just walked past all of us who had waited fro 45 minutes.

Pros: Customer series’s the worst I have ever seen

Cons: Terrible

Pros: Quick and efficient

Pros: Nothing! Although car was nice it wasn't what I booked. It was bigger than my needs and I think I paid extra for it. Hard to tell with the complicated invoice, part payment and refund system!

Cons: Everything! The rep tried palming me off with a vehicle that he conveniently had keys for instead of going to the collection centre and when asked if it was a free upgrade I was told it was more expensive! It took me 3 HOURS to get on the road what with an unclear queuing system and not realising the transfer to collect the car was a coach not by minibus like other operators, which parked so far away from the waiting point it looked like it was at a different stop for another destinatio

Pros: Very efficient although difficult to understand how deposits work.

Pros: Price quick service and friendly staff

Cons: Car was a bit tired

Pros: Speedy pickup and dropoff

Cons: Having to check the car myself. Dirty car. Very badly scratched. Car just felt old.

Pros: Agent was efficient and friendly. Pick up and drop off was quick and hassle free.

Pros: Straightforward booking

Cons: Quite a lot of faff, car was more dented than marked on form and representative didn’t t want to give me document with confirmed marks on, wanted to just quickly show me it and hoped I’d remember... Picked a car when ordering, but that type wasn’t actually available and was unclear if rep even knew what I wanted... Need to pay to go into Northern Ireland should be made clear at time of booking and frankly should just be included in price given contiguity of countries - there is no hard border.

Pros: It was pretty good value for money

Cons: It is more difficult to check for defects in the car as you are now sent an email with the defects on it instead of a paper copy. I also didn't find the people from whom I collected the car at the Budget/Avis rental office at Dublin Airport very friendly.

Pros: Quick and easy, problem free.

Cons: No easy access to a petrol station near the rental place. Took at least 15 minutes to find one!

Pros: NOTHING!! Awful company..

Cons: Rude customer-facing staff and the whole process is a stitch-up con! Shocking..

Pros: Not good info about previous damage

Pros: Drop off was pretty efficient

Cons: See above. Really disappointed from such a reputable company.

Pros: Car nice, value for money

Cons: Waiting over an hour to collect car.being sent to pick up location from airport without being offered option to pay there

Cons: Car had a lot of damage but it was all noted. However it took a long time to check it out as they email you the damage report and it takes a lot of time to check the report against the report on the small screen

Pros: I was crying, and he told me that I will NOT be able to rent a car with them!!!

Cons: I had to go to Sixt, next door, and pay an excessive amount to rent the car... Do they not know how to deal with customers???

Cons: Despite letting the car back full of fuel I was charged 20 GBP which seems unreasonable (20 pounds less than what was taken for the fuel deposit was credited back to my card)

Cons: The pickup/drop off terminal is far from the airport and the system with the shuttles is horrific especially when travelling with children.

Pros: Friendly helpful representative

Cons: Provided me a car with scratches that weren't marked down on the sign off sheet.

Pros: Clean Carr quick processing friendly and efficient

Cons: Nothing it was all good

Pros: Car and cost

Cons: Time wasted collecting and returning car.

Pros: The staff were polite and efficiently felt with all our questions.

Pros: Fast and efficient at collection and return.

Cons: Car was an antique demolition derby reject there was so many dings on the bodywork. Agent wasn't able to tell me what I would be charged if I returned the car not refuelled. The unreasonably huge deposit required took me over my credit card limit so the only way to avoid it was to pay nearly double the car hire price for excess insurance. I ended up paying over £100 for a £27 rental. Due to time pressures I had no time to argue the point.

Pros: It’s budget car hire ... need we say any more

Cons: Was there ???

Cons: Had to pay extra 105€ for extra insurance cause it was the only way i didnt had to leave 1500€ deposit with credit card, my card is debit so they said its not possible to get the deposit from it

Cons: We waited more than 45 minutes to pick the car up. Also, the fact that the credit card has to be in the name of the person who drives is annoyning.

Cons: Pick up service was horrendous. The lady serving me was rude, not sure customer service is the correct industry for her.

Pros: Confusing

Cons: We felt conned into buying more insurance

Pros: Good car for a good price

Cons: Pick-up is lengthy

Pros: Kind and professional

Cons: High plafond on credit card needed

Pros: Staff are excellent

Cons: N/A

Pros: Very quick and efficient service by Budget. We were given the keys at the airport desk and the car was waiting for us in the car park. No issues at all.

Pros: Nothing

Cons: Wrong car provided

Pros: staff at desk on arrival very professional fast friendly service but car too far away from terminal

Cons: not enough staff to deal with return of car. They did their best but under staff when dealing with peak time returns

Cons: Had to wait 2x (in the terminal, then again at another office where they sent.me)

Pros: Customer advisor was first class, great manner and extremely professional

Cons: Was given an estate car,I didn't pay for an estate nor was it ever mentioned, it should have been, could be more transparent

Pros: Good service and price.

Cons: Car was a little tatty.

Pros: Quick and easy - good value for money.

Cons: Useful to know there is an upfront petrol charge which is refunded on return but no issues.

Pros: Price

Cons: Need to obtain separate excess insurance to avoid high cost from hire company.

Pros: price of the rental and nice guy at the airport who told us to report back to you your false claim that we could pick the car up at the airport ! (in terminal)

Cons: Car was old and scratched and with damage on nearly all panels - stains on seats too

Pros: Was all easy

Cons: The 1500 euro deposit is ridiculous. They also take up to 20 business days to return it which is absurd

Pros: Not much

Cons: The representative at the desk was rude and unhelpful. He mentioned that I couldn’t pay for the car hire and put the deposit for insurance on separate cards - this didn’t work for me as I only had enough to cover the £1500 deposit on my credit card and wanted to pay for the hire of the car with my debit card.When I questioned this the response I got was ‘do you want to look at your voucher’ in a snotty tone. I looked at my voucher I couldn’t see any mention of needing both payments on same card

Pros: Fast an simple

Cons: I received Captur after booking Corola or similar

Pros: They gave me a car which at the bare minimum is acceptable. I liked that they dd their job :)

Cons: Car was dog shit compared to what was ordered. Agent didn't even offer anything else, so stuck with a 2005 Skoda..

Pros: Representatives are very nice.

Cons: Car models are older and I think their car fleet category is a step lower than other companies.

Cons: When booking, it specified that the car hire was at the terminal which was a complete lie. I had to get a minibus 10 minutes away! I purposely paid more for this.

Pros: Quick and efficient.

Cons: Fair bit of damage on cars.

Pros: Not a very good service a total

Cons: Not good

Cons: She was very rude when I needed assistance finding the pick up for the van. I had to cut her off because if her snotty attitude and tone and talk to the girl beside her. Seemed she didn’t have a lot of interest in going above to help us understand better. More interested in external conversations with others.

Pros: Service very good

Cons: The cost I paid £24 on line then another £85 at the pick up point. Why the increase in cost?

Pros: brand reputation maintained - I have never had a negative experience with Budget in many years of using them.

Cons: was given the wrong information about the precise location of the car but a mild inconvenience for an overall exemplary company.

Pros: Fast regular shuttle bus to car park

Cons: The car was missing its ariel

Pros: Good price and car - easy pick up and drop off.

Cons: Had to sort out toll payment - other companies provide this service and don't charge extra (as the Budget rep told me). Wasn't aware I'd have to pay for a full tank of petrol up front - again, not had to do this with other companies - not a problem but would have been good to know in advance.

Pros: The cost.

Cons: The car was not at the airport and there were hidden fees that I asked about a head of time. The car had adjustable headlights and no one told me this. The first day I drive in the dark the headlights were pointed directly down and I could only see about 15 feet in front of me!

Cons: Whatever they use to wash the cars leaves a residue on the windscreen which makes it very difficult to see in the rain. It is also very difficult to wash off and doesn't come off with the wipers.

Pros: All staff were pleasant and efficient. There was damage on the car not recorded on the collection sheet and not noticed by me. When I returned the car it was noticed by the inspector- he checked their records and reassured me that it was present at the time of collection and I need not worry. I was very impressed by this.

Cons: Everything was good

Pros: I liked the car and dropping off was very fast.

Cons: First is abusive charge for fuel up front. Should be a pre-autororization. I complain about this and front desk attendant became upset. Second when I picked up the car attendant said she saw no damage on car and told me to take pictures next day morning if find someone. There was huge scratches in many points. Impossible to her not seeing (certainly she didn't check). What if I had forgotten to take a look?

Pros: Quick pick up and drop off

Cons: n/a

Cons: Car had defective leg heating and very squeaky brakes. Not entirely convinced if it falls into the same category as Renault Clio or similar (the car was a skoda fabia)

Pros: bla-bla

Cons: bla-bla

Pros: Great prices and service

Pros: Quick, affordable and easy.

Cons: Service was supposedly on airport but still required a shuttle bus journey.

Cons: They were forcing me to pay a fee that I shouldn't due to an error on a website as if it was my fault. They wanted me to call the company who displayed the error (saying there were no fees to cross the border) to ask for a refund (which obviously would never happen). Budget employee extremely rude and always cutting my line of thought when trying to make him understand the issue had nothing to do with me.

Pros: good

Cons: nothing.

Pros: Drop off was easy and staff very helpful.

Cons: I live locally and rent regularly from Dublin Airport. I always just go directly to the hire depot beside ALSAA. At the Budget office an agent came from a back room and was very rude about my not having gone to the Terminal first, basically calling me a liar when I told her I never do. She grudgingly processed my booking but was very angry and unfriendly throughout. I would reconsider hiring with Budget again as a result.

Pros: Super easy

Cons: The £1500 damage deposit

Pros: Pretty easy collection.

Cons: Only 1 staff member for return, huge queue.

Pros: Our flight was delayed, but counter at Dublin airport was open, even after midnight.

Cons: 1; Received car was below rental group, Skoda Rapid is definetely no compact, it's an economy. We booked Toyota Corolla, but received Skoda Rapid, while Corolla is even more expensive than a Skoda Octavia. 2; Problem with heating in Skoda Rapid, however could swap at Shannon Airport, took me half a day. 3; Replacement car was Opel Astra, finally correct size car, however was completely worn out (150K + more scratches and dents than you could count).

Pros: Your confirmation stated that pick-up was in the arrivals hall. This was not so. The agent in the arrivals hall refused to process my booking. Instead I had to wait for a bus to take me to the other side of the airport to the parking lot and wait again. Totally unacceptable.

Cons: It appears because I booked with an agent like yourselves they put me at the bottom of the list for customer service increasing the delays in time taken to actually collect the vehicle and then assign me a vehicle full of scratches and knocks with over 120 thousand km on the clock.

Pros: Drop off process was smooth, efficient and easy.

Cons: Waited 40 minutes to get on a shuttle bus to take us and lots of other disgruntled passengers to the case hire location. Then had to wait a further 25 minutes whilst the 2 agents processed the large queue in front of us.

Pros: car was great and exactly what we needed.

Cons: They put a hold of 1500 on our credit card which seemed a bit excessive as we our own motor insurance. It was fully refunded in the end.

Pros: Very quick processing time at the airport

Cons: No one came with to check the car over. The car had numerous scratches, dents and issue's which we could not resolve before leaving. None of those turned into issues when returning the car, thankfully!

Pros: The young guy Josh on the Budget counter couldn't have been more helpful, excellent customer service

Cons: Not all marks on the car were documented prior to my leaving the collection area

Pros: Ease of procedure for collecting and returning the rented car.

Pros: Quick and efficient.

Cons: Car was dirty externally on pick up, and was heavy on fuel (only 30mpg in normal driving) so faced with a hefty fuel bill.

Pros: Help on returning car to show where to get petrol to fill up the car

Cons: it took an hour to queue to get the car very unsatisfactory

Cons: Unclear information as to car pick up, thought it was going to be at actual airport, which was the reason we chose it. Wait for courtesy bus. After returning car early due to urgent flight back, only received 20 euros back, yet had we been late picking car up we could have lost our booking!!

Cons: We were an hour late picking up our car due to a flight delay and rang to explain. Person on the phone said it was okay. Once we arrived our rate was wrong and we were over charged by £40 luckily the man at the desk was very helpful and changed if for us. Then we had to wait nearly 40 minutes for our car which was ridiculous considering we were actually late for pick up. It should have been ready. We eventually for given a car but wouldn't rate budget after the whole experience.

Cons: Nearly 1 hour waiting to pick up car after signing paperwork.

Pros: Everything except the pick up at Dublin Airport ... took me almost an hour to get my car.

Cons: only letting me use a credit card for the deposit. An option to provide a deposit via debit card would be helpful as my credit card limit was too low

Pros: Efficient and good verbally explaining

Cons: I've had cleaner cars from other car companies

Cons: V slow service at collection had to wait over an hour!! No facilities to transfer babies to the rental centre, had to just hold them which I think is illegal!!!

Pros: fast and efficent

Cons: car had more marks and scratches as put on diagram

Cons: The fact I had to get a bus to get the car was not described on your website

Pros: Very pleasant and helpful

Cons: I was already in Dublin when I rented the car and it would have been more convenient for me to go to the area where I picked up the car, rather than go to Dublin airport, just to be registered, and then have to get the shuttle bus to pick the car up

Pros: Polite.

Cons: When I tried to refuel the fuel flap would not open.....despite following simple instructions in handbook and efforts by other motorists. I returned to the drop-off point and two assistants could not open the flap, one claiming that this had happened 'about 10 times' with that Opel model. A visual estimate of how much fuel was needed and I was charged filling station prices with no surcharge. Luckily I had left sufficient time to allow for such eventualities.

Cons: Being told it was terminal collection and then having to get a shuttle bus

Pros: Very little to be honest althougg the rep I dealt with on returning the car was very nice.

Cons: Received a car 3 years old with 20 scratches. Disgrace to give this car out for hire. Car had no tax disc displayed as noted by the police at a checkpoint. Fuel cap was not working correctly and service light for tyre maintenance was flashing leaving me to believe the car was not even checked before being handed out to me.

Pros: I liked the speed and ease of service. We were able to pick up the car with no problems and this part of the service was fantastic.

Cons: The recent hiring had its flaws... the radio, and the satnav, and the rear wiper did not work...

Pros: nothing

Cons: everything

Pros: Represented good value for money

Cons: Cars were not ready and had to wait 20 mins until they were cleaned.

Cons: Seats of first car were full of coffee spills, windscreen wipers were broken - had to change it - took another 20 min. Car was then very small but had enough of waiting so took it.

Pros: Hassle free rental.

Cons: Only downside is that at the Dublin Airport you have to take a shuttle to/from the airport to the car rental park.

Pros: Agent was polite

Cons: The first car had a front tyre with thread below the legal limit. I reported this to the front desk and was given the keys to a second car. This also had a tyre with thread below the legal limit and a flat rear tyre. Went back into the office and report it and was given the parking spot of a third car so I went out again inspected it and it was OK so I went in and the agent gave the keys to me. It is very disappointing that non legal cars were on he lot and my time was used to find this out.

Pros: As above

Cons: Just that I didn't see Discover car hire and another desk assistant told me they were Budget

Pros: Drop off

Cons: Pick up

Pros: The quality of the car and the politeness and efficiency of the staff

Cons: The cost did not match the booking online - e.g. extra insurance (despite already bought online) and other hidden fees as I didn't have a credit card with me.

Pros: ok

Cons: newer cars with USB!!!! And with an overall check before new rental, because our car had one shock absorber gone....

Pros: They did their best to help. Unfortunately they seemed unaware of Discoer Car Hire so we got stitched with paying double insurances.

Cons: Rental desk attendant English was difficult to understand, which made comprehension on both sides difficult.

Cons: When I returned after one week to renew the car hire contract, they insisted that the car I had been given was a higher class than I had booked so it had to be changed for a smaller car. This process took more than two hours , which totally disrupted our plans. Budget claimed that the requirement to renew the contract was not theirs but rather came from Discover car Hire

Pros: Budget staff generally uncaring and disinterested. The price was competitive.

Cons: Car not properly cleaned on the outside. Car had no aircon, as was ordered. Car had no USB charging points as would have been present in car ordered. Had to get a shuttle bus from airport to depot to pick up car. Airport staff very unfriendly and off hand with directions to schuttle. Schuttle driver reckless. Booking in staff under too much pressure, therefore initial briefing incomplete. Not all damage to car was listed on initial paperwork, had to redo which wasted our time. No briefing on op

Pros: Easy and the staff are friendly

Pros: Fast service

Cons: The car was quite old with some 130000 miles. A lot of visual imperfections on the car. Mechanic was perfect, but visually very bad condition

Pros: The return dropping off of the car was done extremely quick, this was highly appreciated.

Cons: I didn't mind it that much as I had all the time in the world, but some other people found that picking up the car took too long (an extra employee would have been beneficial to increase satisfaction)

Pros: Very efficient

Cons: Long queue waiting for service

Cons: Forcing us to take insurance, trying to up sell us to a medium car size, expensive charge for extra driver, automatic cars overpriced, too many manual cars, over priced petrol fill up on return.

Cons: Number of missing scratches and damages on car report

Pros: The friendliness and efficiency of the desk clerk once we got though the line.

Cons: We were charged double the amount originally quoted. How do 380 USD turn into 112 USD on my charge card plus another 528.36 Euro at the Budget desk. This is a rip-off and unless it's taken care of, I will make sure everybody and their brother finds out about your deceptive business operations.

Pros: Friendly and efficient

Cons: Service was great but disappointed to see SD card taken out of the navigation system.. I assume so they can charge for it... We rent cars in many different countries and most are now supplying navigation as standard... That will probably influence my rental decision in the future

Cons: Booking said collect at Arrivals not a mini-bus ride away Engine oil & service due warning light on car Car scratched & damaged Excessive cost for child seat Fuel deposit

Pros: Efficient service, particularly on drop-off.

Cons: Car pick-up not in the terminal, but presented on-line as if it is... in fact, there's only a desk at the airport terminal, and the actual car is still a bus-ride away.

Pros: Cheap, drop off point OK, car ok

Cons: Massive deposit

Pros: It was very fast and professional.

Cons: The Skoda Fabia was very basic - the back seat wouldn't fold partially 2:1 as it is normal in most small cars. I struggled to carry a longish item and a passenger due to the lack of this feature.

Pros: quick and professional