Dublin Airport (DUB), Dublin, Ireland
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Driver's country of residence is United States of America (USA) and age is 30-65
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Budget at Dublin Airport

Arrivals Hall Terminal 1 & 2 Dublin Airport Dublin Co. Dublin K67 E4P2
00353 1 844 5150
Pick-up instructions
Customers arriving into Terminal 1 should turn right when exiting the baggage reclaim area where you will see the Budget car rental desk directly in front of you. Customers arriving into Terminal 2 should leave the baggage reclaim area and continue straight across the arrivals hall. The Budget desk is located on the left as you enter the multi-storey car park. Customers are brought to the car rental centre by shuttle bus to collect their car. The distance is about 2 kms.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:05:00-00:00
Tue:05:00-00:00
Wed:05:00-00:00
Thu:05:00-00:00
Fri:05:00-00:00
Sat:05:00-00:00
Sun:05:00-00:00
Holidays (Office closed)
December 25
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Ireland
Nissan Qashqai
10/9/24

Pros: Very friendly, new cars, and overall satisfaction.

Cons: Long waits, and car wasn't clean. Although it wasn't in bad shape, you could see car was barely clean after last use.

Ireland
Toyota Corolla
10/7/24

Pros: Great staff, very easy.

Cons: the huge excess that you need on your card

United Kingdom
Nissan Qashqai
10/5/24

Pros: Great service. Very quick

Cons: Nothing

Ecuador
Renault Clio
10/4/24

Pros: simplicity

Cons: Car was old

United States of America (USA)
Renault Clio
10/3/24

Pros: Price, relatively easy drop off process

Cons: Long wait (>45 min) to pick up car, not easy to find the actual rental desk to pick up, old model car, unclear instruction on barrier-free toll payment

United Kingdom
Volkswagen Polo
10/2/24

Pros: Extremely disappointed

Cons: Extremely disappointed with the Dublin branch of Budget . Firstly I booked Economy Volkswagen Polo or similar, ECMN/ECMN but I was tried to be given a Suzuki swift with 15 defects. The car was a small car and not the size I had booked. It was a blatant move to get the car moved off the Dublin premises to be dropped off to Knock. After using Budget numerous times already this year I would like to think I deserved some minimum respect. I refused the car and the correct car was swapped over.

France
Toyota Corolla
10/2/24

Cons: suspition de fraude

United States of America (USA)
Toyota Corolla
9/26/24

Pros: Efficient car return.

Cons: This rental car had 120,000 miles on it. No back-up camera and seems to be anything they rent to DiscoverCars are the worst of the lot. This is older than my 2016 Lexus NX that has a back-up camera. Just glad it didn't break while we were using it.

United States of America (USA)
Toyota Corolla
9/25/24

Pros: Very nice agents at rental desk and at drop off. Really helpful and pleasant

Cons: Can’t think of anything

United States of America (USA)
Volkswagen Polo
9/22/24

Pros: I loved the customer service / people working for the company

Cons: It was very difficult to find the car pick up and then even more difficult to find drop off. I had to call and get voiced over directions because the gps address didn't get me even close to drop off

Czech Republic
Renault Clio
9/21/24

Pros: staff and personal - nice and efficient

Cons: the condition of the car

United Kingdom
Volkswagen Polo
9/18/24

Pros: Nothing

Cons: The courtesy bus long time waiting on collection and drop off. Poorly run in comparison with lots of other car rental companys

United Kingdom
Toyota Aygo
9/15/24

Pros: They were fairly quick and efficient

Cons: I was told fuel tank was full, I didn't check and ran out of petrol after 40 miles. Was told to bring back car with fuel full and they will refund. I hve not received a refund yet

Australia
Toyota Corolla
9/15/24

Cons: For a medium sized car it had virtually no luggage space. Could have got a small car with same size luggage.

France
Renault Clio
9/10/24

Pros: Service staff extremely helpful

Cons: Huge queue for collection

Spain
Nissan Micra
9/9/24

Pros: Fast operations

Cons: The car was not clean.

United Kingdom
Toyota Aygo
9/8/24

Pros: Service could not be faulted -flight late so did not get desk until after 12 midnight - and I know they close at midnight but to his credit he waited for me in his own time

Cons: Could not fault service

United Kingdom
Toyota Corolla
9/3/24

Pros: A great agent

United States of America (USA)
Toyota Corolla
9/2/24

Pros: Return went smooth

Cons: Everything but the return and the person who exchanged our second for third car. Small town and he helped us out

Czech Republic
Toyota Corolla
8/28/24

Pros: It was clear and quick.

Cons: I don't understand why you need a credit card - either I have the money or I don't. I had to have my credit card issued just because of this hassle.

United Kingdom
Ford Fiesta
8/27/24

Pros: Quick and easy

Cons: Nothing

Poland
Kia Picanto
8/26/24

Pros: Everything beside what I described in the "what I didn't like field". Unfortunately characters limit didn't allow me to finish the story.

Cons: I was unfortunately misled by a Budget employee when I finally managed to call the company (I think it was the 4th time), because he mentioned that picking up the car the next day after 5 o'clock (the flight was delayed by 3h, so there was no option for me to pick up the car on time) would not be a problem and the reservation would not be lost. However, after a night at the airport and going to the board, I was informed that it was a problem after all (the gentleman was moderately nice...

United Kingdom
Renault Clio
8/21/24

Pros: Efficient service with regards to drop off

Cons: The car itself was in really bad shape. The clutch and brakes need replacing. Also hiring a car that has over 100k on the mileage is not something that I would expect - especially the money I paid.

Spain
Toyota Corolla
8/20/24

Pros: Generally, the Irish folks are generally delightful.

Cons: Delay in shuttle and check-in.

France
Nissan Qashqai
8/19/24

Cons: Crappy heavy-mileage and dammaged Dacia Duster in place of an advertised Nissan Qashqai

Switzerland
Toyota Corolla
8/19/24

Pros: Very streamlined both picking up and dropping. Minor rim issue dealt with swiftly too.

United Kingdom
Toyota Corolla
8/13/24

Pros: Great service at the rental desk and efficient checking of car upon return to get it passed off before we left. And quick check of fuel gauge

Cons: Size of car not as ordered. Opel cross is smaller than Toyota Corolla or equivalent!

Italy
Volkswagen Polo
8/11/24

Pros: The total price online was €418.92, unfortunately when we arrived at the Dublin desk at Budget, not having sufficient availability on the €2000 credit card, so they charged us a total of €797.21. I had already paid a deposit online on the Discovercars website of €139.44 but Budget did not deduct this from my total final balance. As a result, the total amount I had to pay came to €936.65. I find this exaggerated figure absolutely unacceptable, Budget speculates on customers' difficulties.

United Kingdom
Volkswagen Golf STW
8/9/24

Pros: The car was value for money & the swapped car easily when they had initially offered the wrong size car paid for.

Cons: Initial car was not size originally ordered.

Ireland
Ford Ka
8/5/24

Pros: None

Cons: I didn't like the attendants

Netherlands
Nissan Qashqai
8/4/24

Cons: Creditcard was not accepted. Herefor i needed to pay an extra coverage of 570 euro. Besides that we got a smaller car then paid for.

United Kingdom
Renault Clio
8/1/24

Cons: Hidden costs, due to credit card not being in my name. This was not clear on booking as I would not have booked it.

Netherlands
Ford Ka
8/1/24

Pros: The car was very old and beaten up. It had numerous dents and scratches and it felt like it would breakdown at any point.

Cons: Good service from budget but the car was terrible!

United Kingdom
Renault Clio
7/31/24

Pros: Service is good . Agents lovely but spoilt by a dirty car.

Japan
Renault Clio
7/29/24

Pros: Return at knock was friendly, efficient, no fuss.

Cons: Poorly signalled process at Dublin airport. Queued at terminal desk only to be told to go straight to bus. Bus was overfull. Received an Aygo but I thought that I had specifically paid a few euros more to get a slightly higher grade of compact car. Should have just gone for the cheapest option. Didn’t feel like a company that cares for its customers.

Canada
Renault Clio
7/28/24

Pros: When we picked up the car in Dublin, John was our rep and he was excellent. Super friendly and helpful and gave us some good advice.

South Africa
Volkswagen Polo
7/27/24

Pros: All except the overcharge

Cons: I was charged an amount of Euros 95.23 on 17/4 when I made the booking DC-7607342. This was not deducted by Budget who have now charged me a further Euros 158.88

France
Renault Clio
7/26/24

Pros: Accessibility in the airport

Cons: No respect of the contact in terms of budget Level of the car not in line with the one booked ans expected

United Kingdom
Toyota Corolla
7/24/24

Pros: Staff were friendly and helpful.

Cons: The middle seatbelt in the car was faulty, as confirmed when we returned the car. We had three passengers leaving the airport but when we picked up my husband a day later we realised the seatbelt There were not enough staff and a two hour wait without explanation was not a good start.

United Kingdom
Renault Clio
7/21/24

Pros: Absolute awful customer service

Cons: When picking up the car it had a smell of food inside and noticed it had v high mileage. It then broke down after 10 miles into our road trip. Tried phoning the desk but no one answered the phone. Spent half a day trying to get the car replaced… only answering after 30 or so attempts. Will never use this company again

Canada
Renault Clio
7/17/24

Pros: The price was great

Cons: It's a bit silly to disarm the GPS in a car when it's 2024. Also, the windscreen was permenantly marked from people afixing what I guess is phone holders. The M50 toll set up is abysmal, but this is probably the same for all companies. You have to pay the toll totally blind of know what you owe!

United States of America (USA)
Toyota Corolla
7/16/24

Pros: Quick check in and check out

United Kingdom
Volkswagen Polo
7/14/24

Pros: Friendly and conditions are clear

United States of America (USA)
Skoda Citigo
7/8/24

Pros: Super quick and easy

Cons: The guys weren’t the nicest but were not unpleasant

United States of America (USA)
Toyota Corolla
7/5/24

Pros: Good, low mileage car. All parts of the rental were seamless.

Cons: Windshield (inside) was a bit dirty and had to clean it early on

United States of America (USA)
Renault Clio
7/5/24

Pros: We had an engine warning light come on during the first few days of the trip. Budget was great with exchanging the car at the closest airport.

Portugal
Volkswagen Polo
6/24/24

Pros: Very efficient service. Even though it is not located right away in the airport, it provides shuttle service to the office.

Cons: The pick up place is not right away in the airport, so it will add up to your pick up time spent. Finding the place to get the shuttle may be also challenging but there will be easily identifiable people along the way to help you. Still, overall it went smooth and on a good pace.

Belgium
Toyota Aygo
6/23/24

Cons: I had to take an insurance because they refused to block 2000eur on 2 different credit cards. So I ended up paying 3 times the price I was expecting Also: there were 2 alarmlights on the dashboard when I picked it up. Nothing serious but it shows a lack of maintenance checks by budget

United Kingdom
Toyota Corolla
6/22/24

Pros: Was supposed to pick up ar terminal, qued for 20 mins zo be told to head for bus to pick up car at drop off point, rude bus driver, shouting at customers, and then my car wasn't ready , fortunately for me a free upgrade but very untidy car ,

United Kingdom
Skoda Citigo
6/17/24

Pros: Very efficient and courteous

Cons: Sometimes a longer wait for the bus to terminal than before

United Kingdom
Toyota Aygo
6/14/24

Pros: Fast and efficient

Cons: Trying to find a petrol station at the airport took a while

Ireland
Toyota Aygo
6/13/24

Cons: The car was with Hugh mileage over 111.000kms it smelled weird and it had lots of scratches

United Kingdom
Nissan Qashqai
6/4/24

Pros: Good value

Cons: The car wasn't ready, despite the fact that we arrived on time.

United States of America (USA)
Toyota Aygo
6/4/24

Pros: Fast, efficient pick-up and drop-off.

Cons: Older car, very bumpy ride. The car was not very clean especially the windshield was full of bug spots. No A/C in the car and the fan only worked at OFF or full speed which made the ride very noisy. Otherwise had to drive with open windows which was also very noisy.

France
Dacia Jogger
5/29/24

Pros: It was the only quote we could get that wasn’t exorbitant.

Cons: Staff at pick-up weren’t clear about what we’d already paid for and tried to charge us again for some items (second driver and crossing the border). Staff at drop-off didn’t know what each other was doing and thought we hadn’t refilled the fuel tank than that we hadn’t returned the keys. The instructions at pick-up were to return the car to the same car park. However, at drop-off we realized this was wrong and we had to go all round the houses to get to the correct location to leave the car.

United Kingdom
Nissan Qashqai
5/28/24

Pros: Car was in poor condition Not happy

Cons: Representative attitude at desk was couldn’t care less.. Tried to give me VW POLO or similar when I ordered SUV quashqai or similar.. Appalled

United States of America (USA)
Renault Clio
5/27/24

Pros: Good cad for a nice price. The return was quick and easy

Cons: Nothing, really

Portugal
Toyota Auris
5/26/24

Cons: They were trying to give me a car with more than 120 000 km!! Only after my complaint they switch to another one, a Dacia Sandero which seems much inferior to the car I have booked

United Kingdom
Kia Picanto
5/13/24

Pros: Car was dirty, damaged and tyres showing under inflated

Cons: Check in and pick up staff at Dublin couldn’t care less and rude

Canada
Volkswagen Polo
5/11/24

Pros: Staff we dealt with great. BUT. They sent out a car in which both passenger windows did not work. Spent 11 days with this issue. Terrible

Cons: Se t out a car they knew had windows that did not work.

Latvia
Toyota Corolla
5/10/24

Pros: No surprises

Cons: The deposit amount was higher than in voucher disription.

Canada
Toyota Corolla
5/9/24

Pros: Car was good, and the staff were pleasant.

Cons: Had a pick-up time of 9:00 am. Arrived at the Dublin airport at 9:00...sent downstairs and waited about 20 minutes to get a shuttle...quite a line-up to pick-up the vehicle. Finally got to an agent about 10:15, and then got into our vehicle about 10:30...would have liked to be on the road a lot sooner.

United States of America (USA)
Skoda Citigo
5/9/24

Pros: Long wait, long lines, car not clean and full of scratches & dents.Wipers poor, suspension poor, try to shaft me for OLD damages...lucky I had a video of the car condition prior engagement.

Cons: Long wait, long lines, car not clean and full of scratches & dents.Wipers poor, suspension poor, try to shaft me for OLD damages...lucky I had a video of the car condition prior engagement.

United States of America (USA)
Toyota Aygo
5/7/24

Pros: Budget needs to have more staff on hand for picking up cars. Waiting in line for almost an hour is unacceptable.

United Kingdom
Toyota Corolla
5/7/24

Pros: Friendly, accommodating

United Kingdom
Ford Ka
5/6/24

Pros: Fast and efficient- value for money.

United States of America (USA)
Toyota Corolla
5/2/24

Pros: Good price. Fast to get us in car once at pickup

Cons: Poor direction at terminal. Don’t assume we know to get the bus instead of the “touch free” area straight ahead Had to spend extra 20 minutes retracing steps to bus pickup. Car was tired on exterior. Door panel missing , extra scrapes. Etc. we documented same with photos, so no issue at pickup.

United States of America (USA)
Toyota Corolla
4/30/24

Pros: Ease of pickup and drop off.

Cons: Didn't receive the car/size reserved.

Canada
Skoda Citigo
4/29/24

Cons: It took almost 2 hours to get the rental. I booked it for 11am (1 month ahead) and didn’t walk out until 12:45 (I got there at 10:45). We had to sit around because they didn’t have the car they were planning on giving us ready. After finally complaining they gave us a different car (the lot was full of available cars). The car we got was dented and scratched all over. You don’t do a spot check with staff so you just have to document a bunch on your own prior! Just so unorganized!

Australia
Toyota Corolla
4/26/24

Pros: Excellent except for confusing map for shuttle bus

Cons: Price and drop off

United States of America (USA)
Skoda Citigo
4/24/24

Pros: Speed and efficiency.

Cons: There was a large dent and scratches on the car. This should have been pointed out to me so that I already knew it. I inspected and took pictures but it would have been better if they had advised.

United Kingdom
Ford Ka
4/21/24

Cons: The car was absolutely filthy and completely damaged in every way. Our driver couldn’t even see over the steering wheel due to the car not even having a pump up on the chair. I know it’s budget but come on. One windscreen wiper didn’t even work

Australia
Kia Picanto
4/17/24

Pros: Friendly and efficient

Cons: Nothing

Malaysia
Renault Clio
4/15/24

Pros: If you say polo, then give polo... Why don't you statw the car options, not the best one, whi h you don't ever have

Canada
Toyota Corolla
4/10/24

Pros: Quick at drop off, shuttle service was great!

Cons: Me having to prove the damage on the car. At pick up it would be nice for them to point out and document to me the pre existing damage.

United States of America (USA)
Toyota Aygo
4/7/24

Cons: The car was making noises and had a loose hubcap.

Jersey
Skoda Citigo
4/5/24

Pros: Very efficient, helpful & professional

Cons: There was nothing to dislike

United Kingdom
Toyota Aygo
4/3/24

Pros: Had to change car but that was Avis’s issue not Discover-Cars

United Kingdom
Renault Clio
4/3/24

Pros: Everything

Cons: Nothing

United Kingdom
Toyota Aygo
3/30/24

Pros: It had lots and lots of scratches etc but I don’t care about that at all as long as I can get from a to b.. I just did not want to be told I’d done the damage and then charged the excess!!! I did have the photographic proof that the damage was done on pickup. But I didn’t need to provide that!! Thankfully.. I’ve have no problem driving around a damaged car 👍

United Kingdom
Nissan Qashqai
3/30/24

Pros: No hassle or pressure

Cons: Nothing

United Kingdom
Toyota Aygo
3/25/24

Pros: Nice lady who was most helpful at the arrivals counter

India
Toyota Corolla
3/21/24

Pros: Price and quality of car

Cons: The pick up could be made easier. It was slightly cumbersome to first go to the airport and then comeback to the pickup spot.

United Kingdom
Toyota Corolla
3/20/24

Pros: Decent price

United States of America (USA)
Kia Picanto
3/19/24

Pros: Call me

Cons: Call me

United Kingdom
Renault Clio
3/14/24

Pros: All pretty great

Spain
Renault Clio
3/12/24

Cons: Swearing of staff at pick up. Didn't tell me that they were charging for petrol

United Kingdom
Toyota Corolla
3/5/24

Pros: Very smooth and professional....pick up from airport car park rather than remotely

Cons: No real issues

Ireland
Toyota Aygo
2/27/24

Pros: Best experience of around the agency

Cons: All

United Kingdom
Nissan Qashqai
2/15/24

Pros: Nothing at all.

Cons: Very rude staff and unhelpful and unwellin to understand any issues the customer has. Everything is someone else is fault.

United Kingdom
Volkswagen Polo
2/12/24

Pros: Good reliable firm

Cons: Nothing

United States of America (USA)
Volkswagen Polo
2/11/24

Pros: Desk agent took time to talk to us and tell us information about Dublin.

United Kingdom
Toyota Aygo
2/5/24

Pros: Swift

Cons: All good

United Kingdom
Nissan Qashqai
2/5/24

Pros: Nothing

Cons: Car was totally battered. Scratched and dented all over the place and they didn’t want to check it over. Just said take pictures. The diagram they showed me with dents didn’t even match the car I was given. No interest what so ever. Just rude and unhelpful

United States of America (USA)
Toyota Corolla
1/23/24

Pros: Fast and efficient

Cons: N/A

United Kingdom
Nissan Qashqai
1/21/24

Cons: THEY DID NOT HAVE ANY SUVs AS ORDERED. HAD A 100,000KM SKODA. NOT GOOD ENOUGH!!

United Kingdom
Renault Clio
1/20/24

Pros: Fast efficient Helpful

United Kingdom
Toyota Corolla
1/17/24

Pros: Excellent staff

Cons: N/A

United States of America (USA)
Toyota Corolla
1/12/24

Cons: They charged me for fuel and shouldn't have done so. I'm still waiting on the credit of $147.

France
Toyota Aygo
1/9/24

Pros: efficiency on pickup and return

Cons: no hint at the border fee of 30+ euros to go to Northern Ireland. This was not specified in the voucher either, it seems

United Kingdom
Toyota Corolla
1/8/24

Pros: Efficient

Cons: Please remind to bring a credit rather than a debit card!

United Arab Emirates
Toyota Aygo
1/8/24

Pros: You sold an on airport pick up…. Yet I had to board a bus and drive 8 minutes to a lot. This is misrepresentation. I’ve hired with you more times than I should’ve. This will be the last. I paid more for in airport pick up and did. Or receive one. In your response please highlight how you’ll make it up to me if you wish to keep me as a customer.

Spain
Toyota Corolla
1/8/24

Pros: Friendly and efficient

Cons: The return to the airport from the drop off took 30mins in total

France
Renault Clio
1/7/24

Pros: Fast and good service.The car was very clean

United Kingdom
Renault Clio
1/6/24

Pros: Efficient service

Cons: Staff

United Kingdom
Volkswagen Polo
1/5/24

Pros: Friendly and efficient

Cons: There were a lot of people waiting for the mini bus to return to the airport, which was a little frustrating

Ireland
Renault Clio
1/4/24

Pros: Budget rental is great company, great prices , great costumer service.

Cons: Nil

United Kingdom
Volkswagen Polo
1/2/24

Pros: Quick, easy and professional

United Kingdom
Renault Clio
1/1/24

Pros: Staff were polite and efficient

Cons: N/A

Spain
Toyota Aygo
12/31/23

Pros: Some staff were friendly

Cons: Car maintenance issues, poor facilities

Ireland
Toyota Corolla
12/30/23

Pros: I had to change the first rental car as I had an issue with the fan heater. The car kept steaming up which resulted in practically zero visibility

Netherlands
Renault Clio
12/30/23

Pros: The people that work there

Denmark
Hyundai ix35
12/29/23

Pros: Collection was ok but I was tired and end up in a queue again instead of going straight to collection. No one there to check and direct people. Dropping off was clear and fast! All good. Despite of having to wait in the cold 🥶

Cons: The car was very used for family with 2 kids and breaks were really annoying.

New Zealand
Toyota Corolla
12/28/23

Pros: Very easy to pick up and drop off.

Cons: Shuttle bus to depot could have been quicker

United Kingdom
Kia Picanto
12/28/23

Pros: Value for money

Cons: Contacted company about item left and got no reply

Netherlands
Toyota Aygo
12/22/23

Pros: The first car they provided - the boot did not open. They immediately swapped for a new car, no questions asked and it was a newer and better model. The price remained the same

Cons: The only comment would be to have car mats its your rental cars - easier to keep the cars clean then

Hungary
Volkswagen Polo
12/12/23

Cons: Shuttle buses slow to arrive.

Ireland
Volkswagen Polo
12/11/23

Cons: Car condition was bad, unpleasant car to drive

United States of America (USA)
Volkswagen Polo
12/10/23

Pros: The rental agent was courteous and very efficient. From the time we stepped up to the counter to finding the car was very short.

United Kingdom
Toyota Corolla
12/6/23

Pros: Friendly and efficient

Cons: Nothing I didn’t like

Netherlands
Toyota Corolla
12/6/23

Pros: Great

Cons: Nothing

Hong Kong
Toyota Corolla
12/6/23

Pros: I liked the efficiency of collection and return in addition to the car I was assigned.

Cons: n/a

United Kingdom
Volkswagen Polo
12/4/23

Pros: Efficient, quick and car was in new condition.

United Kingdom
Skoda Citigo
11/30/23

Pros: they had my details from last time

Cons: big shuttle bus to get back to airport so look a bit too long to load

Slovenia
Toyota Corolla
11/28/23

Pros: Things went fairly quickly. The return procedure was very smooth. They didn't try to claim that existing marks on the car were caused by me.

Cons: I expected a slightly bigger car.

United Kingdom
Volkswagen Polo
11/19/23

Pros: Clear instructions

Cons: Car not as advertised and not in as good condition as expected.

United States of America (USA)
Toyota Corolla
11/16/23

Pros: Friendly, professional, helpful, and didn't try to upsell.

Cons: The car had some minor issues. The Budget desk isn't easy to get to from the airport.

Ireland
Toyota Corolla
11/15/23

Pros: Great service, prompt and polite, sign posting for return area needs upgrading/to be rethought.

Cons: Nothing really, very happy with the overall service and experience

United Kingdom
Ford Ka
11/14/23

Pros: Good car, nice staff

Cons: After confirming my details at their desk in the airport it then took a further half hour to wait for and then get on a shuttle bus to where I could actually pick up the car.

United Kingdom
Hyundai ix35
11/14/23

Pros: Staff on the desk at Dublin airport were really helpful and friendly

Cons: Response when I emailed requesting help for a passenger with a broken leg was less helpful

United Kingdom
Ford Ka
11/9/23

Pros: Head light one didn’t work at all the other only sim engine warning light on car was not fit be on the road

Cons: Head light one didn’t work at the other only sim engine warning light on car not fit for the road and budget awful to contact phone just rang no one answered no reply to email

United Kingdom
Volkswagen Polo
11/5/23

Pros: normally very efficient

Cons: the delay waiting for transport back to terminal this time.

United Kingdom
Volkswagen Polo
11/4/23

Pros: Quick and easy. Shuttle was regular

United Kingdom
Renault Clio
11/2/23

Cons: The car was very badly scratched & dented & didn't look like it had been cleaned.

Denmark
Volkswagen Polo
11/1/23

Pros: Nothing.....very rute staff.....the only negative thing about ireland

Cons: Everything....very bad....a disaster

United Kingdom
Ford Ka
10/31/23

Pros: Ease of return, no drama for out of hours return

Cons: Nothing

United States of America (USA)
Renault Clio
10/31/23

Pros: Friendly staff, easy and fast process at pick-up and drop-off, great service.

United Kingdom
Ford Ka
10/30/23

Pros: Budget service was good, it’s a shame one of the headlights didn’t work

United States of America (USA)
Toyota Corolla
10/30/23

Pros: Good customer service.

Cons: Offsite parking.

United Kingdom
Volkswagen Polo
10/30/23

Pros: Worse experience with a car rental company we have ever had. Avoid at all costs. All the customers in the queue had the same awful service when we was there.

Cons: Service was terrible. Was told at drop off there was a fault starting the car, until the rep realised we paid for the excess waiver and the car magically was working perfectly again.

United Kingdom
Volkswagen Polo
10/29/23

Pros: Great service. Would definitely use again.

United Kingdom
Hyundai ix35
10/27/23

Pros: Fast and friendly staff and perfect service even arriving late due to flight delay.

United Kingdom
Toyota Corolla
10/26/23

Cons: This my 2nd rental with budget in the space ot a few weeks. 1st time no issues , queued up in terminal, done paperwork and keys are in a locker with a code, Great service! This time I queued up at the desk in dublin terminal for 10mins to then be told I didnt need to queue here all i needed to do was jump on the bus . I then had to queue up at the rental office for another 10mins. Had car issues 1st car fuel was not full and had tyre warning on dash and 2nd car was only half a tank!

Hungary
Volkswagen Polo
10/23/23

Pros: Pick-up and drop-off time spent

Cons: The car was dirty at the pick-up and a real low budget one, the lady at the pick-up station was inpolite and rude.

United Kingdom
Ford Ka
10/22/23

Pros: Fairly quick drop-off, and shuttle bus driver kindly waited for me

Cons: Was surprised that Budget refused to accept my debit card unless I bought full insurance. I offered to put down a full €2000 deposit against damage instead but this was refused - I felt this was very inflexible. I felt the young lady at the counter was not very interested in trying to accommodate me or find alternatives to the situation. The car itself had two problems. One was a loose wheel-arch lining rubbing the tyre, the other was spluttering from the engine on overtaking - not very safe.

United States of America (USA)
Skoda Citigo
10/20/23

Pros: Fast, efficient, courteous.

Bulgaria
Ford Ka
10/19/23

Pros: Friendly staff

Cons: The car felt old

United Kingdom
Renault Clio
10/18/23

Pros: Everything was spot on .. all easy going and everything explained

Cons: All good

United Kingdom
Volkswagen Polo
10/17/23

Pros: Car steering faulty

Cons: Car steering faulty

Lithuania
Toyota Corolla
10/16/23

Pros: Quick return of a deposit

Cons: Indifferent service at the counter; aggresive pushing of their car insureance (despite the fact that I had 2 third party insurances); huge 2000 Eur deposit, fuel deposit of 170 Eur (?); booked an economy car, but was given an unasked for SUV (gas guzzler), the car had 55K+ on the clock, which showed - the car was dirty, scuffed all over; discoloured upholstery. And this was before all the technical issues started during the trip - various lights flashing (to check engine, brakes, etc.)

United States of America (USA)
Toyota Corolla
10/16/23

Pros: Had our car ready so that once we were at the desk it took very little time for us to be on our way.

Cons: Need to have more agents working, waited in line too long even though we had already reserved the car and had paid the down payment. The line behind us got very, very long - when you have travelers who just arrived on overnight flights, making them wait for so long is not what you want to have to experience.

United States of America (USA)
Hyundai ix35
10/16/23

Pros: Budget was also very easy. They rep was friendly and process easy

Cons: I wish they'd explained the toll process a little more clearly.

United States of America (USA)
Toyota Corolla
10/15/23

Pros: Check out was quick. Check out representatives were efficient

Cons: Check in took way too long. Shuttle driver was late and had to be called three times. He was not helpful

United States of America (USA)
Skoda Citigo
10/5/23

Pros: Very quick and well explained, especially for American tourists.

Cons: There was no one out where the cars were parked so if we had a question, we would have to huff it all the way back to the desk in the terminal which was the last thing we wanted to do after a long flight. The tire pressure on one of the tires was low which we noticed only as we were driving out. The car should have been checked before it was given to us! Should not be on us. I didn’t mind the missing hubcap, but after seeing the low tire pressure light, I did worry about the condition of the car

Canada
Toyota Corolla
9/28/23

Cons: Was forced to buy CDW ! (from either Discover or Budget and the terms to choose not buy it were entirely onerous amounting to blackmail almost !!!

United States of America (USA)
Renault Clio
9/27/23

Pros: Budget agents were friendly and fair. They worked with me at the end to get a discount since we returned it a day early.

Cons: Only problem was the car. It was a Skoda with a ventilation system that didn't work and no air conditioning Other than that it was fine

Guernsey
Toyota Corolla
9/23/23

Pros: Not much

Cons: The car was not fit for purpose. The stop start wouldn’t work and the clutch was about to go! We thought it just a bit cold etc but no the clutch was dreadful. We got stuck on the gears several times and it made you very weary of driving the out the city and towns. We did tell them when we got back to not let this out until it is looked at.. most definitely the worst rental car we have ever had!

United States of America (USA)
Toyota Corolla
9/22/23

Cons: waiting for the shuttle van

Canada
Volkswagen Polo
9/22/23

Pros: Quick and efficient

United States of America (USA)
Toyota Corolla
9/21/23

Cons: I arrived to pick up and was told the car was being washed and would be ready in 5 minutes. Almost an hour later no car. When I asked I was told that the car I was supposed to have had a flat so they had to get a different car.

France
Ford Ka
9/21/23

Pros: Nothing.

Cons: Didn't get the car or our deposit back because, "we booked through a third party." And could only use an my partner's credit card if I took out extra insurance at 3 times the quoted cost of the car. (I have annual insurance to cover damage not covered by CWD.)

Malta
Hyundai ix35
9/20/23

Pros: nothing special about budget.

Cons: Adding a €34 charge which was not mentioned anywhere. Providing a car which is in a different category. Arrogance of agent!

United Kingdom
Toyota Corolla
9/20/23

Pros: Staff were efficient at collection and drop off

Cons: Crap cars

Spain
Hyundai ix35
9/15/23

Pros: The service was good, the car was a nightmare.

Cons: Almost impossible to use the car as gears wouldn't go in.

United States of America (USA)
Volkswagen Up
9/14/23

Pros: Professional, accurate, accommodating.

Cons: The long lines to claim the vehicle due to only 3/7 representatives.

United States of America (USA)
Toyota Corolla
9/13/23

Pros: Mostly everything. It was pretty expensive but oh well.

Cons: It took forever for the shuttle to show up to take us to the desk and nearly as long on the line to see the agent.

Italy
Volkswagen Polo
9/12/23

Pros: Very kind working staff

Cons: very long queue to the desk for picking up the car

United States of America (USA)
Toyota Corolla
9/11/23

Cons: I do not know the total bill as third party through Discovery cars complicated the whole process

United Kingdom
Volkswagen Polo
9/11/23

Pros: Ease of drop off

Cons: No one told use about the rolling toll on the M50 - massive failure by the company!

Canada
Volkswagen Polo
9/10/23

Pros: Very efficient when dropping off the car.

Cons: It took a little more time to pick up the car but then again we get switch the car last minute. The car we got was phenomenal so thank you so much

France
Renault Clio
9/10/23

Pros: Very efficient agent. No problem at all for the dropp off .

Cons: Nothing

Israel
Volkswagen Polo
9/10/23

Pros: The office in the terminal, the car was in good condition, very fast pick and return.

Cons: The 2000Eu deposit is too high.

United States of America (USA)
Toyota Corolla
9/9/23

Pros: Nothing

Cons: Service from Budget in Dublin was the worst possible.

United States of America (USA)
Renault Clio
9/9/23

Cons: My cost was more than double what it was to be through Discover cars. They were misleading and gave me the run around when I brought it up on return refusing to honor the discover card agreement.

United States of America (USA)
Toyota Corolla
9/9/23

Pros: The service from the point in airport of directions for vehicle pick-up shuttle all the way through explaining to us the process of rental charges, use of the vehicle, return, checking out & shuttle return to airport was perfect!

Israel
Toyota Corolla
9/8/23

Pros: Very efficient ,and we also had air conditioned car even though we didn't ask

Cons: It should be more detailed how to get to the desk

United Kingdom
Renault Clio
9/7/23

Pros: Staff at the desk friendly, helpful and efficient

Cons: The car provided was of very poor quality and when I raised my concerns at the time of pick up I was told it was safe and dismissed. I did not feel happy driving the car at any point. Tires warn at the edges on a day of heavy rain and an intermittent rattling sound. Significant damage that required a lot of photos to record.

United Kingdom
Volkswagen Polo
9/6/23

Pros: It was nice and easy collecting and dropping off

Cons: The headlights didn’t work and I was also promised a full tank when it had under half. I don’t know how the car passed the check before I collected it

Belgium
Dacia Jogger
9/4/23

Pros: The drop off was fast, easy, very polite and honnest.

Cons: The young man at the pick up desk in Dublin airport was inpolite and unhelpfull.

United Kingdom
Toyota Corolla
9/3/23

Pros: No queue at check in but now I know why - awful overall service!

Cons: All stated above. Filthy car and clearly trying to pin the blame of someone else’s damage on me

Belgium
Volkswagen Polo
9/3/23

Pros: They where very helpfull

Cons: Perfect, only the return was quite hectic, a lot of cars at the same time

France
Skoda Citigo
9/2/23

Pros: The battery of the key is low and the car service light is on since we have the car after one day Very stressful

United Kingdom
Volkswagen Polo
8/31/23

Pros: Everyone was very helpful especially the lady at Dublin Airport Reception Desk

Australia
Renault Clio
8/31/23

Pros: Hassle free drop off but when returned a day early, nobody wanted to engage about revised pricing.

Cons: Pick up of vehicle there was a delay of about 20-30 minutes and eventually we were given a different car. Lost time was critical on that day.

United Kingdom
Renault Clio
8/29/23

Pros: Seemed helpful and friendly. Sorry that I have had this problem. Leaves a bad taste

Cons: As above. Over charging

Italy
Ford Ka
8/28/23

Pros: efficency

Cons: - I didn't receive a copy of the contract by email - lady at the desk was not so empathetic with us in solving a main issue concerning the 2000€ deposit

Israel
Dacia Jogger
8/27/23

Pros: Value for money. Very obliging personnel. None of the traditional nastiness of companies over insurance and possible damage.

Netherlands
Renault Clio
8/27/23

Pros: The lady at the desk when dropping off the car was immediately appologetic when I pointed out that I did not get the correct car - yet was told it was the same category as I had ordered when I picked it up. She apologised and gave me some money off.

Cons: The queues were enormous - I found the girl at the desk rather rude when I questioned her about the bill. I also told her that I had ordered an Open Corsa and that the Picanto in my opinion was from a smaller category and not what I had paid for. She disputed this and because it was so busy and a I had been waiting so long I accepted it. I then questioned it on returning the car and found out that I had been correct and it was a smaller catergory that I had paid for.

United States of America (USA)
Skoda Citigo
8/23/23

Pros: Friendly n professional

Cons: All good

Greece
Volkswagen Polo
8/23/23

Pros: They did not provide any service

Cons: These guys are scammers. On the desk the asked more than the booking

United Kingdom
Hyundai ix35
8/17/23

Pros: Rude staff. Gave us a broken child seat. We will be filling a complaint to the numerous issues we had picking up.

Italy
Toyota Corolla
8/16/23

Cons: at the airport table there were no customers but they told us to go to the rental center where instead there were DOZENS of customers in the queue waiting for more than an hour, BAD SERVICE BAD vehicle tyres; year 2023 car of 2016 tires of 2016 old and worn, one succumbed to consumption 20km from the airport, had we been on the motorway it would have been VERY dangerous

United States of America (USA)
Toyota Corolla
8/16/23

Pros: Quick, efficient, friendly

Cons: Nothing

United Kingdom
Renault Clio
8/16/23

Pros: Only the car doing the job getting me from a to b, and the guys at the drop off.

Cons: Had to return to the car hire desk to report more bumps, dents and scratches that were not shown on my car hire report/invoice, so delayed me by up to an hour waiting in the queue, wasn’t good!

Switzerland
Volkswagen Polo
8/16/23

Pros: Quick, efficient, affordable.

Cons: The car ran out of window wash very quick and the inside was a bit dirty.

United States of America (USA)
Dacia Jogger
8/15/23

Pros: The guys at the desk were nice. Also, for once, there were no surprise charges at the last minute.

Italy
Volkswagen Polo
8/15/23

Pros: in addition to all the inconveniences that I have described to you, I discovered during the holiday that the car was fitted with 3 different types of tires and the rear ones were particularly worn, please also consider that when the car was collected they had to return because there was an engine failure signal on Screen

Canada
Renault Clio
8/15/23

Pros: Beyond slow. Over 2 hours to pick up car from arriving at car rental facility.

United Kingdom
Renault Clio
8/15/23

Cons: Not impressed had much better from other providers not given correct information

Italy
Toyota Corolla
8/14/23

Pros: Nothing in particular the car was in line with expectations

Cons: Extremely long handling time at front desk Credi card deposit still blocked 8 days after returning the car with no damage I’m experiencing heavy problems due to reaching the CC plafond!!! Your phone number rings for hours and nobody picks up A dreadful service

France
Renault Clio
8/14/23

Pros: OK

Cons: Expensive for an old car model

Italy
Volkswagen Polo
8/13/23

Cons: Non hanno accettato l'assicurazione base + la copertura totale (rimborso franchigia) effettuato con Discovercars, dicendo che la carta di credito non accettava l'addebito della franchigia di 2000e. Non ci è mai capitato questo problema con altre compagnie, nemmeno con + di 2500e di franchigia. Abbiamo dovuto stipulare un'assicurazione aggiuntiva andando a pagare il doppio. Inoltre l'auto non aveva nemmeno l'autoradio ne la possibilità di collegare lo smartphone

United States of America (USA)
Renault Clio
8/12/23

Pros: The return process was super easy

Cons: The pickup of the car in Dublin was really unorganized.

United Kingdom
Renault Clio
8/11/23

Pros: Nothing at all

Cons: Everything

United Kingdom
Renault Clio
8/11/23

Pros: Great service, affordable, easy to use, nice car. Will definitely use again 😊

United Kingdom
Renault Clio
8/10/23

Pros: not a lot - staff ok

Cons: never hired a Skoda Fabia before let alone one with 83000 kms. passenger window did not open rear passenger nearside door did not open from inside - no visible child lock. an unwelcome half packet of tampons discovered in the glove box. the car was on its last legs and really was not fit to hire out. one would think that for the money they would try a bit harder. the tyre pressure light kept flickering on so first thing after pick up at 10pm wasted 2 euro at the air pump as it made no difference

Israel
Skoda Citigo
8/10/23

Cons: Not answering the phone

United Kingdom
Toyota Corolla
8/9/23

Pros: Price advertised 339 Euros price eventually paid after all the extra insurance 514 Euros

Cons: Price advertised 339 Euros price eventually paid after all the extra insurance 514 Euros

United Kingdom
Volkswagen Polo
8/9/23

Pros: Customer service provided

Cons: Nothing

United Kingdom
Renault Clio
8/9/23

Pros: Not much

Cons: See above. Pickup was disorganised and prolonged.

Canada
Renault Clio
8/9/23

Pros: Not much really. I was threatened, given child seats that did not work, offered a swift instead of clio , told to fuck off and never got to say a final goodbye to my father - how would you rate budget

Cons: Please sack Noah working for Budget in Dublin airport and the service personal who managed the cars across from the airport - threatened my wife - I know this is not the budget I’ve have dealt with for 15 years and across my our countries

United Kingdom
Renault Clio
8/8/23

Pros: Easy to find at the airport

Cons: No vehicle condition checks undertaken with a member of staff just asked to sign the paperwork and not shown the controls on the vehicle

United Kingdom
Toyota Corolla
8/8/23

Cons: Old car not in very good condition

Ireland
Toyota Corolla
8/8/23

Pros: Counter staff very accommodating

Cons: Return was a little long, the car was dented and should have been flagged on paper work in advance rather than having to highlight this

Spain
Dacia Jogger
8/8/23

Cons: Price expensive, the car was a bit dirty. Returning far away from the terminal.

United Kingdom
Renault Clio
8/6/23

Pros: Relatively fast booking in- and pick up of the car

Cons: The car wasn’t up to my expectations for cleanliness- seemed a bit worn. Finger marks and smudges all over the panel and doors inside. Fusty Smell masked by some cheap smelling air freshener. I had recently hired another car on another trip (Renault Clio) the one I was given in this occasion was a Kia Picanto - which is not ‘similar’ to the Clio in any way (i.e. build quality, specifications , onboard tech etc) So a bit disappointed.

United States of America (USA)
Toyota Corolla
8/6/23

Pros: Agent when we picked up car.

Cons: Taking a bus after dropping off car.

United Kingdom
Renault Clio
8/5/23

Pros: Fast efficient service

Cons: Man who checked the car on return was unfriendly and rude

Netherlands
Skoda Citigo
8/4/23

Pros: I wish they would take debit cards as well

Cons: The representative seemend very distracted when we came to pick up the car. Answring everybody's question but our own

Australia
Renault Clio
8/4/23

Pros: speed of pick up

Cons: no complaints

United Kingdom
Renault Clio
8/4/23

Pros: A very substandard car was provided. No screen or CarPlay, which made it a lot harder to drive around Ireland. Very basic car, that felt extremely old despite its 2021 age.

Cons: Terrible drop off experience at Dublin airport. It took far too long, and we almost missed our flight because of it. We (along with others) had to stand beside our cars in the rain, to wait for one of 3 inspectors to inspect a massive amount of cars. I’ve never had that before when renting a car. With hertz, you drop off the keys and that’s it. I’d never use Budget again.

United States of America (USA)
Renault Clio
8/3/23

Pros: very efficient and courteous

Cons: nothing wrong with Budget, just the frequent chaos at the airport

United Kingdom
Renault Clio
8/2/23

Pros: Very easy and very quick,

Cons: Nothing to dislike