Alamo at Dublin Airport

Pros: Clean car. The staff were professional

Pros: It was simple and provided everything that we had asked for.

Cons: We did not pay for the automatic toll payment, but the device was not switched off during the first day, so the toll ports opened automatically despite taking the lane with payment by card.

Cons: Tye pressure was over 40 for all the tyres and all 4 have different values. Had to fix it myself Rubber for one of the windshield wipers was broken, so it wasn’t possible to use it to clean the front windshield The water use to clean the windshield wasn’t working. Try to refill it. But I guess it was blocked. Really disappointed.

Pros: Outstanding service on collection and drop off

Cons: Collecting the car off site

Pros: Efficient agent who served us

Pros: ALamo team was very friendly, drivers were polite, friendly and helpful.

Cons: Being forced to upgrade, cost and the 90 minutes that took to happen at pickup

Pros: The agent returning the car was excellent, and didn’t try to make money on every little point.

Cons: We booked a seven seat automatic car. We were first given a manual as it was easier to access but then it turned out the third row of seats were removed. I stayed this to the person at pickup but they were a little resistant at first. They eventually gave us a better seven seat and automatic car but there was a lot of time wasted.

Pros: They honored Discover Cars agreement

Pros: Everything was great besides being charged the full amount of rental on 2 credit cards after being told the 1st payment method would not be acceptable by email.

Cons: Did not like being charged full rental price 2 times because I received email saying I could not pay with American Exp. after I paid so I used Mastercard.

Pros: The lady handing over the car and the gentleman receiving it were very helpful, professional and could not do enough, a thoroughly positive experience

Cons: When I selected the filter options for booking the car I requested Airport pick-up, it was a surprise to go to the Alamo desk and then be informed go to the shuttle bus and collect the car, this added another 30mins of my time waiting for the bus and then queuing to collect it?

Pros: Pick up agent was very helpful in ensuring he terms of the agreement were followed.

Cons: Even with my voucher showing insurance coverage, no additional fees, and a "hold" of only $250, the "system" tried to charge me more. Agent was able to override it.

Pros: The agents were quick and helpful on both sides of the pick up and drop off

Cons: it was a little bit hard to find the car rental area, but not impossible

Pros: Quick Easy

Cons: Drop off process could take some time as you could wait in line to take the shuttle back to the airport terminals. Consider getting to airport earlier for that matter.

Pros: Staff were polite

Cons: Having to travel out of terminal in a minivan in the rain with my 91 year old mother when I had booked to pick up the car in terminal.

Pros: Nothing. Horrible service

Cons: Scammers, overcharging you. Avoid!

Pros: quick pick up. friendly. very helpful and friendly at drop off.

Pros: friendly and helpful people

Pros: Guy at desk super friendly and helpful

Cons: Car wasn’t on the bay on the docket so took a while to find

Pros: cleane car

Cons: because whit debet card is rental car like 3 times expensive than whit credit card.... thats rly suck

Pros: Easy to arrange and pick up car

Pros: Quick pickup, car right outside terminal. Easy drop off in Cork. All good, I'm a happy customer, and will choose Almo again.

Pros: Friendliness of the representatives

Cons: Overpriced excess reimbursement insurance

Pros: agents/staff are all so so nice

Cons: car has no backup camera and windshield wiper needs to be replaced

Pros: Clean car

Cons: Agent in Dublin Airport told us to go down to floor 0, and find our car in B25. We spent over 1/2 hour looking for the bay (after getting of a 9hr fight from Denver)…..long story short, someone gave us a lift to the pickup/dropoff location, where we were informed that the car was at the airport, but not in B25 (which it clearly says on our car keys) and then they say we misunderstood!! But they failed to give us correct instructions….and blew us off!

Pros: At drop off the agent was able to straighten out the insurance issue quickly and efficiently

Cons: Standing out side in the rain under a small cover to complete check-in instead of inside the building. Being pressured about the insurance to pay again since it did not show up on my rental with them.

Pros: The Alamo staff refused to recognize what we had paid Discover Cars, claiming they are a third party and they didn’t have access to the receipts etc. Even when I showed them, we had to pay again for baby car seat and insurance and essentially start from scratch. Also Alamo staff insisted they could not help us install the car seat, insisting they could not be liable if baby got hurt. When we tried for almost an hour with no success, to install the baby seat, finally we insisted the manager help

Cons: See above

Pros: Great custom service, easy to find and clear instructions provided for both check in/out.

Cons: None

Pros: Fast, friendly service

Cons: Nothing

Pros: Friendly and efficient staff

Cons: It was difficult to navigate the return location

Pros: The people were very friendly, helpful, and brilliant.

Pros: Easy to work with, car was good, no issues

Cons: I wish it was well known how to reach Alamo at the Dublin airport. I tried for 2 days to reach someone to see if we could extend our rental bc the machine said they were closed. On the last try the lady said we hand to push #7 that would have safe two days of headaches.

Pros: Fast and efficient.

Cons: Trying to upsell expensive toll booth transmitter. Not worth the price

Pros: Beautiful vehicle! Even the shuttle driver was kind and helpful.

Pros: Excellent service

Cons: Nothing

Pros: Friendly service, quick and efficient. Nice clean car.

Cons: Nothing

Pros: Fair and quick

Cons: Nothing

Pros: see below

Cons: customer service from Ellen at pick up and Emma at returns was excellent

Pros: Service was fantastic

Cons: No instructions of where to rake the car back too at the airport and no instructions of where to drop the keys back too!

Pros: Everything was great.

Cons: Could have used a 1 page tip sheet for all the different gadgets in cars these days. Took ages to figure out the Map (was stuck in France when I was in Ireland), fog lights (was there for the snap cold week), driver assist, bluetooth etc...

Cons: EToll pass didn't always work Had to pay for 2 tolls by credit card

Pros: Fast and oersonal attention

Cons: GPs complicated for N. Americans compared to ours. It led me in circles.

Pros: Erik and Abi were helpful

Cons: The push at check in to add on insurances I already had…

Cons: Took a long time to get picked up at the airport to be brought to the rental lot

Pros: Helpful and reasonable when I wanted to alter my reservation.

Cons: Nothing

Pros: Very friendly and courteous. Super-efficient with both the picking up and returning of the car.

Pros: All good

Cons: First car had a few maint issues, but change out was quick and easy.

Pros: Miss leading price information

Cons: Additional costs added on arrival

Pros: Staff were amazing at collection and return. Friendly, informed and helpful

Cons: Price of child car seat hire is crazy high. Could buy one for not much more than the rental cost

Pros: We had a leaky tire so had to pay for air every other day to ensure the tire pressure however the car itself was great and very clean

Cons: The tire leaked air daily and upon return we were dropped at terminal 2 and not terminal 1 with all our luggage. Luckily we were not running late.

Pros: Excellent service. Very friendly and great car for the few days I was back in Dublin. Will use again

Pros: Car probably needed a service

Cons: The way I was treated after the breakdown.

Cons: Unfortulately during our trip we suffered a blow out with one of the tires. To my surprise the was no spare tire or donut in the truck, just an empty space where one could go and a jack. When we called the the phone number provided to us the gentleman told us the shop was closed and that we would have to pay 250 euros for him to do it since the credit card machines were off line. He wanted to tow us back to Killarney when we were a 1/2 hour outside of Dingle. He told me we couldn’t get it fixed

Pros: The overall service was great ! Price too. Nice helpful agents .

Cons: There’s nothing negative

Pros: I enjoyed the car. The girl at the parking spot where I picked up the car was extremely helpful and lovely. Drop off was easy and speedy

Cons: Upon arrival the lady I was dealing with at your desk was rude and downright hostile with me for no apparent reason. This did somewhat affect my comfort level when driving but she was the only negative. I will use this company again.

Pros: Everyone was friendly, helpful, answered questions.

Pros: Check out/in process was quick and efficient

Cons: Had to wait 15 minutes for the transfer bus from T1 to the hire car area

Pros: The service was supreme.

Pros: Everyone is super friendly.

Pros: First trip to Ireland. My wife had a medical emergency after we landed so our pickup time was delayed and they were very very accommodating. The car was immaculate. The desk crew both at pickup and drop-off were so so so very helpful. Everything was seamless and everyone was so freakin nice and happy! Customer service can be very difficult these days with how mean and rude people are, my hat is off to everyone we worked from wether that was via email or in person. Thank you so much!

Cons: Absolutely zero to dislike and I've rented a lot of cars. Such an amazing experience.

Pros: efficient

Cons: nothing really

Pros: .

Cons: Unfortunately the insurance information on the website doesn’t correspond with the actual insurance provided. Different numbers and sums

Pros: Easy drop off even though I was 45 minutes late an agent was at the car park , very reasonable price for 3 days, brand new car

Cons: Efficient

Pros: Staff were very helpful and were able to help with any issues. The car was clean and in good condition.

Cons: The initial price that I was quoted was a lot less then I was charged. Insurance and other fees came to a lot more then I initially thought they would be. The insurance disk that was displayed on the car was also out of date. The car could do with new windshield wipers, visibility was poor when raining.

Pros: Everything as promised, swift service, Neila did an amazing job

Cons: Everything as agreed, no hidden extras.

Pros: Good helpful staff

Pros: We lost out on the petrol, we should have chosen full to full, but the rep sold us the idea of full to empty, it's true we saved time by not having to go to the petrol station in the airport on our return, but we lost out financially because we left a good amount of petrol in the tank, it's not easy to calculate to leave it practically empty.

Pros: Chris was very nice and helpful at drop off.

Pros: Pickup/dropoff was easy. Really happy with our car and what we paid for it. Staff were really lovely and helpful throughout (especially Chris at Dublin Airport branch)

Pros: Must efficient service from a car rental I’ve ever received. Staff were super helpful

Pros: The staff at Alamo are amazing and so helpful. Special mention to Emett and Adam who were amazing

Cons: They pushed for several extras that I didn't ask for. Had to specifically ask for them to be removed.

Cons: We had pick-up-troubles. The lady on the counter was so extremly unfriendly, she was talking to me, and on her cell on the same time, after that she was texting a whatsapp and this all infront of us. Then she had no keys, and she had to pick them up downstairs, a way of maybe 4minutes, she took 30 and we where waiting with 3 kids. After downstairs, the car was so small even we booked a bigger one for 5 people incl. luggage. Than, the car had no current licence disc and we got a ticket.

Pros: Quick, friendly, nice courtesy call mid way, friendly reception

Cons: Unclear directions of where to collect the car from. Trying to drop the car off - the yellow button needs to be more obvious - it was v stressful. Perhaps you could give hints about nearest petrol stations to the airport as this was stressful too!

Pros: Professional and friendly

Pros: Over all great service / new car

Cons: nothing

Pros: Helpful and willing

Pros: Very easy to deal with Extremely accommodating and friendly staff Adina was fantastic at drop off as we were running a bit late for our flight

Cons: N/a

Pros: Service on arrival was great except it was a little confusing looking for the car in it’s parking space.

Cons: Everything was ‘grand’ as the Irish say!

Pros: All clear

Cons: None

Pros: Good service

Cons: Addition cost add on.

Pros: excellent just service

Cons: NA

Pros: Ease of dropping off though would have been better to take to terminal 1

Cons: Felt like a con when talking about petrol

Pros: Friendly staff. Ease of use. Reasonable price

Pros: Efficient getting keys etc but no one there too show us the workings of the car particularly the gps as they are all different. We struggled through but would have appreciated an introduction without having to work it all out ourselves.

Cons: No service when we picked up the car instructing us on the working of everything especially the gps.

Pros: The best car rental service I had. Definitely would recommend.

Pros: Once found the office, everything was easy at the time of the pick-up. Once found the point to drop-off, everything was easy.

Cons: Nothing. Everything was good

Pros: No hassle value for money

Pros: Friendly, thorough and professional. No surprises.

Cons: All good.

Pros: Service was good and quick however I can imagine in a rainy day in Dublin that the ‘shed’ waiting areas wouldn’t be eniugh

Cons: Car hire in Ireland is ridiculous

Pros: Quick and easygoing

Cons: Friendly, efficient and totally professional.

Pros: Efficient, friendly staff, ease of use.

Cons: Details about insurance during booking online should be clearer.

Pros: quick and easy

Pros: See above.

Cons: Waiting for the shuttle bus on arrival.

Pros: Everything clearly explained and not pressured into having extra insurance. Will be using Alamo / Enterprise in the future.

Cons: N/A

Pros: equal best ever

Cons: nothing

Pros: The lady that attended us on pickup was friendly and professional and quick It was the same on return. The gentleman was quick, attentive and professional. It was the best I have ever experienced in hiring a car.

Cons: Thr car was clean inside but the exterior had not been cleaned thoroughly. It in no way affected the hiring. I guess they had been very busy. It was not a problem.

Pros: Nothing

Cons: Service desk in arrivals hall but then had to take a shuttle bus to collect the car THIS WASNT ADVISED WHEN I BOOKED. Ripped off with 'extras' (£30 euros per day) and tyre cover that I didn't ask for or agree to.

Pros: Low deposit on car and impeccable service with a smile.

Cons: On pick up Michelle was left alone at the desk with an inevitable long que forming.

Pros: Friendly staff and free upgrade

Cons: But confusing at drop off

Pros: Friendly and efficient

Cons: NA

Pros: The shuttle driver was great - friendly, helpful, gave good advice about getting used to driving on the left side of the road

Pros: friendly staff and was qucik to collect the car

Cons: nothing

Cons: great car and support

Pros: Polite friendly and efficient staff

Cons: Nothing not to like

Pros: Great customer service, good pick up, ease of finding rental location.

Cons: I thought that I had paid extra for air conditioning but the car didn't have it - it was pretty hot driving around in a heatwave!

Pros: Able to offer immediate replacement when car provided was faulty.

Cons: Car provided was faulty and should have been checked/serviced prior to releasing to customer.

Pros: Fast and friendly service