AIDA at Larnaca Airport

Pros: This is good service. But car was not in good condition. Clutch was I thing at the end of working time.

Cons: Clear and good service.

Pros: The customer service. Mateous was amazing!

Cons: I have booked a white spottless car and received a black car with lots of bumps but honestly it made no diference to our experience! We loved it!!!

Pros: Very friendly and honest.

Cons: Nothing!

Pros: Eugen was a great agent, friendly, efficient and honest. He collected me promptly from the airport and dropped me where I needed to be on the return.

Cons: Unusual policy of charging for a clean on return. This was not previously stated and I hesitate to add that I did not get charged. However, I have never encountered this policy before and felt customers should be made aware of it at the time of booking.

Pros: The politeness of the gentleman who pick and dropped us off.

Cons: Mentioned above.

Pros: Everything is good

Pros: Everything perfect

Pros: Staff at Aida were so helpful picking up and returning to Airport - thank you so much 😊

Pros: Communication Great, nice company especially Polish gentleman and no problems whatsoever, definitely will book again all the best

Pros: Great service! Thank you Mateus for all your help.

Pros: Eugen was very efficient with the reception at the airport, the preparation of the documents and the handover of the car. Also, on the way back we arrived before the scheduled time, which was no problem, Eugen managed the handover of the car and our transport to the airport without any problems. Thank you

Pros: Friendly and trouble free

Pros: Easy to use and airport pick-up was brilliant also great communication from mateus

Cons: N/a

Pros: They genuinely care about their customers and clearly explain what they expect from you and what they provide.

Pros: Very good service,and communication with the supplier.

Cons: The car was a bit old...

Pros: Aida agent's are really kind and helpful. They really care about their customer.

Pros: Good communication

Pros: All OK

Cons: nothing

Pros: Perfect and helpful , clean cars , and reliable service .

Cons: Nothing

Pros: Everything was very well...

Cons: Nothing

Pros: Once we got in touch with the company after arriving at our destination, they were very efficient and friendly. We should however been informed that they use WhatsApp for their communication before arriving in Cyprus.

Cons: We were told that someone from AIDA was meeting us in the arrival hall (meet and greet). No one turned up, and we waited for a long time, trying to contact AIDA with the phone numbers we received. None of them worked. After about an hour we received a call from AIDA, saying that the airport didn’t allow for the rental companies to meet customers in the arrival hall anymore - it has been prohibited the last 2 years or so - so we had to go outside to the drop-off area.

Pros: Everything was nice.

Pros: They are superb in terms of help, advise, car support and location.

Pros: Both Mateusz on collection and Victor on drop off were great with communication, messages and their friendliness. The whole process was excellent and I could not fault Aida and these employees.

Cons: Nothing perfect service from start to finish and extremely professional.

Pros: They are nice genuine people very helpful and prompt with collection, don’t try an get as much money as they can from you, our battery died and they was prompt an quick to fix the problem no hassle would highly recommend these guys an you cannot argue the prices are more than fair

Cons: There is nothing I didn’t like about them they are great an I will be using them in the future when I return to Cyprus.. thank you guys for making the experience great and stress free

Pros: First of all - Mr Evangelos, AIDA agent, who provided the car and all other things. Very good communication, very precise and ready to help. There was nothing unclear. Second thing - debit card caution. Money went back immidiately.

Pros: Excellent customer service

Pros: Easiest car hire ever and the best price Very quick collection from the airport Paperwork done very quickly On return very easy even said will fill up at fuel station on way to airport

Cons: Nothing

Pros: Excellent service ! Recommended

Pros: Agent disponibilité and kindness

Pros: The seal around the windscreen had eroded / melted exposing the edges of the glass. It scared me as it could of come away any minute going over a speed bump and then I would of been charged for the damage even though I had taken the extra insurance and I could not have seen the fault when I collected the car as it was dark.

Pros: fast and professional service

Pros: Great service

Pros: Everything was great, we didn't have to wait even 1 minute nor at pick up, nor at drop off. Would recomment them to anyone in a heartbeat.

Pros: Cost & easily collected

Cons: Old car Toyota aygo 2016

Pros: It was an extremely easy and straight forward process. The company collecting you from the airport when collecting the car and dropping you off after returning the car was a nice touch. Kind and helpful staff. Car was in good condition and i enjoyed my time with the car, got me everywhere i needed to go and the petrol to fill to full wasn't much. I didn’t receive the car i had ordered, in my opinion i believe i received a better one which i was happier with!

Cons: Had no problems with how the service was.

Pros: Rod and the Team really care....they go above and beyond. I very,very rarely use anyone else...why would I!!

Cons: Not a thing

Pros: excellent customers service

Cons: excellent customers service

Pros: As before , we have used various rental company's through discovercars.com and occasionally aida don't have availability and I dread going anywhere else.

Cons: Nothing , except feeling guilty if I don't bring curly wurly for rod!

Pros: People, attitude, kindness. Small deposit, released the same day the car was returned (!). Very good value for the price.I highly recommend Aida.

Pros: Being picked up from the airport and taken to the car rental station

Cons: I had to wait for being picked up

Pros: Fine and friendly.

Cons: Just the clutch on the car.

Pros: Everything.

Cons: Nothing to dislike.

Pros: Would highly recommend and will definitely be using again

Cons: N/A

Pros: I choose.Aida every time.They value me.as.a customer as much as I value them.Nothing is too.much trouble

Pros: Nice friendly service

Pros: All perfect. Highly recommended.

Pros: Very friendly, open, helpful. Small details that seem to make my life easier instead of harder.

Cons: All was perfect.

Pros: Fair and simple

Pros: They were absolutely brilliant, definitely use them again

Pros: Super professional employee, helpful and kind

Pros: They contacted me via WhatsApp and arranged time to pick up me from the airport to the rental office it was great customer service

Pros: Friendly, polite and helpful staff,

Pros: freundlich und familiär

Cons: -

Pros: GOOD SERVICE

Cons: IT'S NOT IN THE AIRPORT

Pros: Servis graetnating

Cons: Naning

Pros: Love AIDA team, they are very attentive and helpful.

Pros: Very friendly, helpful and reliable.

Pros: Good price and guys welcoming friendly

Cons: Nothing I didn't like

Pros: Quick pick up and drop off.

Cons: They have some hidden costs thats is not mentioned in the voucher. You can get a worse car than the one you purchased if you don't claim.

Pros: They are not having a desk insidfe the terminal, but they called my number and as soon as we got in the airport they came and picked us up. Very efficient and accurate service. Thank you very much

Cons: Car was Kia, not VW Up, but it describes it as VW OR SIMILAR, so nothing to worry about. Car was very good, but had no cruise control

Pros: No credit card needed. Fast pick up and drop off. Professional and friendly staff.

Cons: Everything was good.

Pros: Amazing service and very easy. Communication was great and very friendly people. Would highly recommend.

Pros: Love this firm , they contact you a few days before and 5 mins doing the paperwork as long as everything is in order.

Cons: Nothing at all one of the best at Larnaca airport.

Pros: Excellent communication. Honesty. Straightforward business minded approach. Everything about them is good.

Cons: Nothing.

Pros: One of the best car rental experience,

Pros: Sublime service; phoned me the day before flying to confirm the process; phoned me within 10 minutes of landing and picked us up like clockwork. Very friend team at AIDA, will use them again on future trips to Cyprus.

Pros: Customer service, fair rules, low deposit and immediate return of the deposit

Pros: Great service, helpful, good value

Pros: Rep rang me to meet me at Terminal

Pros: Quick easy pick up and drop off , very good price , cleanliness of vehicle . Rod was very helpful .

Pros: Easy and hood price. Good service

Cons: The car was not new. But it was expected

Pros: Nice guy in charge - helpful.

Cons: Nothing really

Pros: Great personal service, picked up and dropped off.

Cons: Nothing. Cars are small, used but clean and honesty about the condition before hand eg bumps and and scrapes - good on fuel.

Pros: Everything was perfect. We will recommend you everywhere.

Pros: This Aida Is thé best company ever in Cyprus. Not ONLY carrental, but best of All companies! Highly recommended se like thé car we like thé Island!

Pros: Friendly , efficient and fair

Cons: I have used aida , many times this year, and it's always peace of mind, to know they will meet us at the airport.

Pros: Use of whatsApp when I arrived. They were present

Cons: The "agency" is lost somewhere a few kilometers from the airport

Pros: Easy, friendly service with good communication.

Pros: Welcoming and easy

Pros: Service and kindness

Cons: Not pickup of car at the airport, but use of bus to location

Pros: tutto perfetto... incontro con l'agente in aeroporto (solo qualche problema per trovarci, ma lui mi chiamava continuamente per darmi istruzioni), la rapidità di consegna e di riconsegna e soprattutto personale veramento molto gentile, simpatico ed efficiente!

Cons: niente

Pros: Professional and good service.

Cons: Agents could be a hit more friendly.

Cons: ALL GOOD THANKS

Pros: Any issue I had it was easily and quickly resolved. Would rent from there again.

Pros: They are so attentive and friendly.

Pros: A nice and clean car, no issues with pickup and dropoff

Cons: Nothing special to mention

Pros: Very friendly efficient service. Would definitely use again and highly recommended

Pros: Very poor. When I arrived, I was informed to pay €150 instead of the balance that was quoted in the website. When I showed them what I was supposed to pay they told me that they cannot accept that. So was taken back to the airport to sort other means. Had to call the discovery customer service to try to sort out the mess. Eventually, I had to extra £10 above what was quoted to get the car. Found it to be unprofessional.

Cons: Charging double the price when I went to pick up the car

Pros: Ευγένεια υπαλλήλων Γρήγορη εξυπηρέτηση Πληρωμή χωρίς πιστωτική κάρτα

Cons: Το αυτοκίνητο δεν ήταν σε άριστη κατάσταση. Το ραδιόφωνο δεν λειτουργούσε καλά και το αυτόματο κλείδωμα δεν λειτουργούσε (έπρεπε να μπαίνει το κλειδί στην κλειδαριά της πόρτας για να κλειδώσει και να ξεκλειδώσει)

Pros: The representatives were very helpful and the collection and drop off were easy.

Pros: Simple and efficient.

Cons: Plenty of dints and dents on the car but these were covered on the paperwork.

Cons: I DID NOT GET BACK THE DEPOSIT.

Pros: Friendly staff and they gave me an upgrade

Cons: It was the first time that I was asked for a receipt when filling up the car on the return, to make sure I didnt cheat (i.e. filled it up from far away)

Pros: I checked in on line which made things quicker when picking the car up.

Cons: Just that the car a quite a big scrape under the door

Pros: Lovely staff who meet me when coming through arrivals with a name board. No need for me to search the airport for pick up points!

Cons: Nothing.

Pros: everything

Cons: nothing

Pros: Very good - Would use again

Pros: Great staff!

Pros: very friendly, not trying to push the seperate insurance onto you No issues or thorough examinations on return of car would definately use again

Pros: Hands down the best car rental company I’ve ever encountered

Cons: Speedy airport pick up and drop off, very friendly

Pros: A comparably small local company with nice service. The car was good, both the pick up and drop off agents were kind. The overall impression was quite positive.

Cons: Somehow my booking was missing in the sistem of AIDA (according to the AIDA stuffit was because of Discover cars fault), so there is nobody to pick me at the airport, I could contact from the 3rd time calling the line as it was busy, had to wait they to solve the problem and send somebody, and after all I spent over an hour until picked the car.

Pros: Possibility of rent it with a prepaid credit card in combination with cash. Very friendly staff.

Cons: None

Pros: Perfect service

Pros: Excellent service

Pros: Helpful staff

Cons: Difficulty in returning the car due to poor printed instructions

Pros: The friendliness

Cons: nothing

Pros: Fast picking up and fast returning of the car, good and correct attitude of the staff and the company

Cons: Nothing, everything was great

Pros: Very easy service nice staff very friendly

Pros: Excellent service and very clean and maintained car

Pros: fill in all information required on the website and car will be available in few second on the pickup

Cons: It was a nightmare finding the person to collect the car. They would not answer their phone and we were left waiting for a long time. Eventually they picked up. On dropping off, the office was shut so again we were left standing their waiting. Again after 30 mins or so someone turned up. Luckily we didn’t miss our flight.

Pros: Picked up from airport

Cons: Had a broken light but issue was fixed.

Pros: There was an issue with the first car, but they bent over backwards to sort it.

Pros: Friendliness of staff and overall feel

Cons: Nothing really.

Pros: Very efficient service, will use it again!

Cons: N/A

Pros: all was very good!