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Aercar at Larnaca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Ease of finding the rep, time to pick up, flexibility in dropping the car off, value for money rental.
Cons: Nothing to mention, all good.
Cons: We ordered Toyota Yaris, they try to give us upgrade for better car from B to E level, but level E was worse car (Nissan Micra Purple). We checked the car at a pick up station (not leter as they adviced us). So we ended up with car, what we ordred at first (better and newer). I recommend you to check the car even if its dark!
Cons: nothing i dont like
Pros: Car wasn't new, but clean and in excellent mechanical condition. Service was very fast and professional
Pros: Nice agents, good cars, good spot, good taxi from and to airport
Cons: No desk at the airport, just an agent chasing around looking for clients. Bit too long (a bit less than half an hour) the taxi waiting time at the arrival
Pros: Very quick and easy when picking up and dropping off the car
Cons: A bit far from the airport
Pros: Friendly helpful staff, a car that met my expectations (price = value), very quick bus service to and from the airport.
Pros: Fast deposit return.
Cons: Long wait of shutlebus.
Pros: Effective and efficient
Cons: Car was old
Cons: The first and second car we should have gotten were in quite bad shape and also in a different category than we booked. The 3rd attempt was fine then, other that we had Japanese user interface
Pros: The bustransfer from airport was bad. You need to find a sign where there was a teleohine number you need to call. Need to call them 5 times!
Pros: the staff was very prompt and the pcikup an dropoff processes went smoothly
Cons: they could not answer some of my questions the card did not have an automated pilot - pretty disappointing for a car made after 2020
Cons: Aircon not working properly and it was 29 degrees disappointed
Pros: The personnel working are nice. I had an unfortunate car accident and I had insurance with the website the book the car from, they explained and gave me all the required paper work for the refund.
Pros: AERCAR is one of the best overall. Highly recommend.
Cons: I didn't get the car that I rented and received another in same class which is acceptable.
Pros: They were sufficient with pick up and drop off, we only had to wait 10 minutes either way for a shuttle.
Cons: The vehicle they supplied was damaged on every panel and I felt uncomfortable about this, so had to take videos and photos on collection just in case they blamed us for the damage. The windscreen washers never worked, it didn't need fluid as i checked. Also the £1000 deposit was ridiculously high for a budget vehicle. Especially when I had purchased the higher rate of insurance.
Pros: Good experience will use again
Pros: Fast and polite service
Cons: Everything was good
Pros: Everything was just perfect!
Pros: Very friendly staff, good value for money, clean car, was able to pay by debit card.
Cons: Lack of transparency
Pros: not recommend to rent a car from them
Pros: It was a very old car with more than 1000000 miles on it and no pick up at all
Cons: It was a very old car with more than 1000000 miles on it and no pick up at all
Cons: שלא התצלחתי לשלם את הדוח, ושאין דלפק בנמל תעופה
Pros: Efficient, helpful & courteous
Pros: Perfect service
Pros: Quick and nice
Cons: The car was a bit old
Pros: At first we had misunderstandings regarding the full insurance, but later the situation was resolved. Be sure to take full insurance directly from Aercar, then there is no deposit (for us it would have been 800 euros). In the case of a insurance event, the process is quick and worry-free. The rental price is super affordable. We also got a free upgrade. I would use Aercar's service in the next times as well.
Cons: While the Ayia Napa office had a very pleasant attendant, the one in Larnaca was relatively arrogant and totally scared us as customers.
Pros: Professional approach.
Pros: I wasn't killed in the process.
Cons: Car not located at airport. It was offsite and had to get a shuttle to it. Car was 9 years old, had 141k miles on the clock!!!!!, poo brown and was a hump of junk and was one car brand at the front, and another at teh rear (suspicious). Even though I reserved a new-looking Aygo or similar.
Pros: Helpful and happy staff
Cons: They had to change the car I have reverved, it had a flat tire when I went to take it from their parking lot. Probably it wasn't properly inspected.
Pros: Fast and easy, nice staff.
Cons: nothing in special
Pros: The car have strong fuel smell, we recieve nissan note 2018 old car
Cons: Pickup from the airport to the company is needed and takes some time. We ordered one car and got another.
Pros: smooth process from shuttle to pick-up and drop-off.
Cons: Nothing major. I had booked a Toyota Aqua for fuel efficiency reasons but was provided with a different car (Toyota Sienta).
Pros: Basically everything was really good. Totally recommended.
Cons: When we were picking up the car we needed to wait at least 45 mins in the airport before the shuttle bus arrived.
Cons: Waiting too long for the shuttle bus upon arrival and waiting long at the queue at the desk + not getting the car we had chosen
Pros: Staff were friendly but after waiting for nearly an hour for a replacement car the least they could have done is bring the car to the office and check it dor faults.
Cons: The first car allocated to me had an air conditioning fault, it took an hour to source an alternative car.The alternative car developed a fault with the tyre pressure sensors and also needed a new rear wiper blade.
Pros: Top they give me a upgrade
Cons: overall fine!
Pros: Service was great, and they were very helpfull.
Cons: Car rental place may be a little bit hard to find at first and/or in the dark.
Pros: Car had already more then 76000 km and a lot of scratches but it was in a good tuning condition. For us was this perfect.
Pros: Quick pickup from the airport, efficient, fast and pleasant service, upgreding car class with no charge ,clean car.
Cons: Not all defects in the car are marked, as in any rental company, check and take a picture of the vehicle before leaving and ask to mark everything.
Pros: Friendly service, convenient and good price.
Cons: Car needs steering alignment. Would veer left on the highway.
Pros: Fast service
Pros: We got the car on time and with a freindly smily service
Cons: Basic car if it was 2010, it has no
Cons: the car had serious issues
Cons: The car provided was in a bad condition !!!! I don't think they had a worst car for rental and when I had to return it I was lost and didn't arrive in time and although I called to inform them there was no employee to receive the car and I suffered a lot in order to conclude my transaction.
Pros: Fast and efficient
Pros: Fast process of picking up and dropping off the car.
Cons: The car could've been cleaner and at least a little bit newer.
Pros: Low price.
Cons: - Slow customer service and bad attitude. - Very bad condition of car, felt unsafe while driving it.
Pros: Fast and problem-free dealing.
Cons: The navigation bar was set to Japanese and we couldn't figure out how to reset it in whole week.
Pros: fast, efficient, honest.
Cons: the office location is in a very dark and isolated area.
Pros: Parking out from the aerport is easy, agents were nice and efficient.
Cons: There were more people for the car and also at drop off the car, it take some time. It was OK in March but in high season together with transport to the airport, you need to count on with some time delay.
Pros: Very helpful staff, car was in good condition, pick up and drop off of the car were really straightforward.
Cons: It wasn't so easy to locate the shuttle pick up Lanarca, and shuttle pick up itself took a little while - we eventually had to phone Aercar. There was car phone holder for easy navigation which was disappointing.
Pros: Friendly, efficient, competent. Good clean car.
Cons: Only difficulty was in locating the shuttle car to take me to the a gents. Clearer directions in advance would have been helpful
Pros: fast, friendly
Pros: Great service, good car - clean and smelled great in the inside. Very very helpful staff
Pros: Nice and helpfull personal.
Cons: The car had noisy belt in engine, they sad it is normal with this type of Nissan.
Pros: Erick at AERCars was the most helpful ! Good quality cars at great prices!
Cons: Everything was great . And even when we had a small problem with the car seat attachment they found a replacement solution quickly
Pros: Fast deposit blockade removal. No additional insurance offered.
Cons: Impolite agents and absolute lack of communication with DiscoverCars.
Pros: The car was in good condition. And the price was affordable
Cons: I would like to rent a car for a long period. About 250 days in a year. I want an offer for this.
Pros: Friendly staff and helpful
Pros: Gyors, korrekt csapat
Cons: Car was old and with lack of maintenance, one tire was completely worn out and during the trip (after 300km) it got flat due to its condition. Assistance from the company was on the bottom level of acceptance. They we not proactively solving the problem. On the other hand the problem was solved in the end. Also whole car was shaking during the drive.
Pros: The lady and man
Pros: Everything as promised, thanks
Pros: Very friendly and proffesional!
Cons: Everything was really great! If I would be really picky, maybe the front windshield could be cleaner, but that was the only thing I spotted.
Pros: They were good and didn't push anything above and beyond what was purchased through Discover Cars. They were open 27/7 which made it easy to pick up and drop off the car after regular business hours.
Pros: they collected me from the airport on time and dropped me off at the airport very pleased with the service
Pros: A good service with a smile
Pros: Very clear website, easy ordering, best price, nice staff, possibility to pay the deposit by credit card, fast processing, airport transfer.
Cons: Higher price of the deposit.
Pros: It was very good
Cons: It was helpful and good
Pros: Your helpful staff
Cons: Problem in dark finding pick up. Not knowing airport there were few staff in the airport who knew of discover cars
Pros: Everything was OK
Cons: We didnt have right info, where the shuttle bus wait for us. It was on the second floor on the airport, while we were waiting on the first floor.
Pros: Staff were very helpful
Pros: Easy to find the location, smooth process of picking up the car, existing scratches properly registered
Cons: The staff was overstressed, wishing for less customers, took about half an hour to get the car. Got a really old car with the seat carpet not being cleaned for ages. Dropping off the car the staff was not really friendly either, had to wait quiet a while for the shuttle bus too
Pros: Very quick and easy.
Cons: The very high deposit that was required on my credit card!!
Pros: everybody was friendly
Pros: PRICE AND SERVICE SPEED
Pros: Great see, no waiting, we were pick up and dropped off promptly and the car worked well
Cons: Nothing to complain about.
Cons: 1000€ charged deposit
Pros: Excellent service. Helpful at every turn.
Pros: It was fast and we were picked up from the airport.
Cons: I didnt like I need to put a deposit of 1000 EUR.
Pros: Very promptly service, clear and precise explanation
Cons: The media system was set to japanese only and we were unable to switch to english with our phone
Pros: Best service I ever got on a car hire branch including the time they spent to find me a USB connector and Phone holder for the car. Super friendly people.
Cons: Service was great. The car itself was older than I expected. has done about 200k km and I didnt have simple features as reverse indicator etc.
Pros: The women representive was impolite and rude and dis not let us talk with her face to face
Cons: Very bad service
Pros: they nice and fast in picking and dropping.
Cons: old car. tried to replace 3 times no avialty at all. next time i wont hire from them.
Pros: Nice staff, always prepared to help you. Their cars are always clean and in good condition.
Pros: Straight forward, professional service easy communication and
Cons: Car is Japan imported and all controls and screen in japanese.
Pros: The first car had a fault then offered me a 2nd car exact same car but the break pads were so so loud it was embarrassing for me to drive.
Cons: The service is poor when I get back to uk I will be writhing a review on trust pilot that’s for sure and what ever other on line reviews to expose them to others
Pros: The service can be better, some times the feeling was that they aren’t so nice.
Cons: The treatment could be much more pleasant, the woman there act like she’s angry, and not enough service and nice
Pros: Very polite and quick staff, reliable car, easy pickup and dropoff.
Cons: The car was a little bit underpowered, but everything else was great.
Pros: Service was excellent.
Cons: Pick up was quickly and easily.
Pros: The staff were lovely and did their job as quickly and as efficiently as they could
Pros: English speaking and helpful to answer all questions about cyprus
Pros: All the processes were fast and efficient. They provided a fast and easy shuttle service to Larnaca Airport and all the aspects of the rental were explained adequately.
Cons: The deposit amount was very, very high but it was returned promptly. We were not briefed on the functions and controls of the car. It was an automatic and I had to figure everything out on my own.
Pros: Friendly, quick and very reasonable price
Cons: Nothing. They were great
Pros: the behavior of the staff as well as the very good condition of the car
Pros: Great service
Pros: Attentive, nice clean car.
Pros: Excellent customer service
Pros: Acceptable and clean car
Cons: Some delays to pick the car up
Pros: The worker at the counter.
Cons: As written above
Pros: Service with a smile, excellent explanation regarding the rental process
Pros: The service was exceptional!
Pros: nice people, A pleasant welcome
Cons: To find the agency, I didn't realize that a shuttle would take me
Cons: Only problem is it is not signposted in the airport. Had to call to find out where we would be picked up from.
Cons: Impossibility of driving to Turkish part of the island
Pros: Vary good treatment
Cons: Vary good treatment
Pros: Solving the problem with debit card deposit. Impossible making done. Good job, thanks.
Cons: I ordered a certain car and got a completely different car and when I told them this she said well you can make a complaint online … wtf I just can’t believe this
Pros: Small, nice, clean, automatic car. Easy to park.
Cons: It wasn't clear how, where should I go to find the shuttle to go to the rental office. I called several times to the office to ask where should I go.
Pros: All well documented, no pushing for their insurance, all explained when the car was handed over.
Cons: No dislikes.
Cons: We got atuck with a baby because of the car problem for more than 5 hours in the sun until aer ar finally came to take us Not even a refund offered to us Shame on you Worst experience ever
Pros: The car was clean and functional
Cons: I had made an error with my pickup time which meant that we were late to pick it up. They not only charged us a whole EXTRA day, but said that we had to upgrade the car also for no understandable reason. We had to pay almost 100 euros extra just to keep our booking even though we had the car for less time than booked. The man on the phone was extremely rude and blunt and unhelpful. The car they gave us was NOT upgraded (it was scratched but satisfactory). I would avoid renting from here again
Pros: good contact and service
Cons: radio in car works only in 88-98MHz band
Pros: Very quick and near the airport and petrol station.
Pros: Excellent, friendly service. No hard sell. Fair with car condition
Cons: Nothing. Once we phoned for shuttle, it was easy to find the pick up point, before then was a little confusing.
Pros: Very helpful staff
Cons: Waiting the bus shuttle to pick me up from the airport .
Pros: The car was ok.
Cons: It was agreed that if necessary, we would return the dates scheduled earlier and they would refund the money. We returned earlier. Accepted by another employee and returned nothing. You should not trust this company.
Pros: The staff were friendly and helpful
Cons: The instructions for meeting the transport failed to state that the pick up is upstairs and at the Departures level - this caused confusion. There was one attendant and it took over 60 minutes to sort the car hire - not good. On pick up we advised that our return timings had changed, yet this had not been communicated to the Aercars team - as such at 0530 the office was unmanned and we had to call the emergency number and await the staff arriving at the office -
Pros: None. People at aercar were rude
Cons: They charged us and refused to rent us a car
Pros: Drop off was quick and efficient.
Cons: The pickup centre has still failed to refund an incorrect amount charged to me. It has been almost a month now.
Pros: Excellent customer service staff. Very careful to identify all existing damage when car was collected so I wasnt charged for it on drop off.
Pros: Value for money and promptness of the services