The above is the breakdown of the categories in which entrants are judged for the International Travel Awards. This makes the awards a comprehensive overview of travel brands valuing both customer input and the opinions of an expert jury — it's not just a popularity contest.
While we're proud to have performed well in all categories, we're especially proud to see that our customer service has stood out once again. We focus on clear communication and being there for our customers when they need us 24/7. This award is just one more recognition of our hard work in the area of customer service, following last year’s
Excellence in Customer Service award from the Business Intelligence Group.