Thrifty at Tambo International Airport

Pros: Nothing that was positive towards me

Cons: The overall the staff behaviour and attitude.

Pros: The agent in Johannesburg was so nice, polite and helpful.

Cons: Waiting for my deposit and they took additional money out of my account. I should have been refunded around $200, after they deducted $50.00 for traffic ticket my son received.

Pros: Service Agents Good

Cons: Vehicle was a disaster to drive, wheel balancing out, and making strange noise at 110km/hr. Worst rental car I have ever driven!

Pros: Nothing

Cons: Nothing

Pros: Nothing.

Cons: It was all a nightmare and a movie experience I will never forget. My booking voucher clearly indicated that I opted and paid to cross the border to Eswatini. Yet Thrifty would still regard my border crossing as illegal and send their tracking company to unleash the police on me. I was almost shot and killed as the Eswatini police rounded me like a car thief pointing a dozen guns at me. Thanks to Thrifty for this humiliation, alarm and distress. I still have panic attacks from this experience.

Cons: At the collecting point, lack of professionalism. They need bit of training, including the security.

Pros: Reasonable rental fee No E-toll Flexibility of paying rental fee quick refund

Cons: Allow flexibility to change the vehicle at pick up.

Pros: Top knotch service

Cons: Speedy service.

Pros: Well I was unfortunately not able to book a car due to my ITC record.

Cons: Your website and pickup office do not speak the some language of deposits

Cons: Taking too long to get back to me about my complaint

Pros: Free upgrade

Cons: Waiting to collect the ve8

Cons: It is the second day they keep deducting money for petrol without any communication what so ever. If you phone client service they don’t answer

Cons: This is the second time I hire a certain group of the car but I don’t get the selected group car. I hired the i10 group car and when I got to the airport they said on their side the Toyota Etios groups was selected but even my slip that was emailed to me showed the i10 group. So I ended up paying more for that group then I had planned to!👎

Cons: I’m highly disappointed in the service I received from Thrifty. It was my first time hiring a car therefore I was unaware that the car has to be checked for existing damages before I leave with it, the guy that helped me didn’t check the car as they were rushing to close as I fetched the car Sunday, when I returned the car I’m told I might not get refunded the deposit because the car doesn’t have the form that indicates existing damage to it as it should be as if that is my fault? Never again!

Pros: Car was very clean and operators were generally good.

Cons: Took a while for the book word to be completed.

Pros: Easy drop off service

Cons: The car was not previously inspected and we had to ask for a reinspection as there were many scratched and dents not marked on the form. The tank was not full (or within 3L as per policy) the clips holding up the back seats were broken there was sticky stuff messed on the seats. Not professional at all

Pros: Quick and efficient, did not argue while we wanted to mark small paint danages in the car

Cons: Thrifty is basically defrauding us and charged our credit card without permission.

Pros: Friendly and efficient

Cons: Service was fine but did have to wait about 45 minutes for manager to arrive on duty to grant a cross border letter of approval. (Plane arrived about 0445)

Pros: Drop off. Price.

Cons: Old skool paper systems and slow service

Cons: nearly an hour to get the car. Cross border papers took forever after having pre ordered this!

Cons: First car - AC was not working, belt noises Changing the car was very problematic Second car - 80 000 km on tacho, not serviced, suspension worn and broken, terrible noises, gearbox broken 4x4 not switchable.

Pros: Straight forward

Cons: Returned car in dirty condition due to weather and roads , they have told me that I may be charged for a valet

Pros: I found the service poor

Cons: I sent 4 emails about the engine fault and received zero help

Pros: Competitive price on SUV

Cons: Out of date paper systems driving the entire system from data capture to contract management and issuing/signing. 10 years behind Sixt and other. Despite having rented from Thrifty 2-3x the last 1-2 years in SA there were no records. Also seems international systems are in silos. Impossible to het a blue chip account from tje UK despite trying many times. You still beat Woodford RSA though.

Pros: Generally good

Cons: There was a problem with the coolant and they couldn’t fix it or change the car. Also no response to subsequent emails

Pros: All done with a smile

Cons: Waiting to collect the car was time consuming

Pros: Terribly , pay full insurance but they still charged me for damages.

Cons: Not friendly and didn’t I’ve correct information

Pros: The process was easy

Cons: When I returned the car it was not checked in the same time because it was 4am. So I didnt feel secure and thought I might be extra charged later for somethig I didnt know...

Pros: Nice car

Cons: Nothing stands out

Cons: Helpful and easy

Pros: Counter staff were friendly

Cons: The car was old, with over 43km on the clock. Service record was dubious as it stated last service was complete at 45k when odometer reading stated lies than that! Steering was vague and tyre pressures were wrong. Overall not a car I felt I could rely on for a 9 day hire in a place like South Africa with some poor roads and long distances.

Pros: Overall smooth experience. Very happy to have used them.

Cons: Nothing.

Cons: Representative did not answer phonecalls. Had to wait in ques at Thrifty desk. Perhaps no use of allowing clients to book online in advance?

Pros: overall service was good

Cons: the radio in the vehicle was faulty

Pros: Very desappointed n'y this compagny

Pros: very helpful, friendly and quick

Cons: nothing

Pros: Quick handling at car return in Cape Town

Cons: No officialstaff in garage at pickup in Johannesburg. Only one person pretending to be. This person stole 3000 Rand opening the From my backpack, opening Backdoor while we were still preparing ourselves to drive off from garage. We reported this at Thrifty, but no apologies for this bad security have been made

Pros: Easy to find.

Cons: We had a Toyota Avanza which Thrifty said is the equivalent to a Honda BRV which in my mind is not. They only had one Honda BRV on the books but don't advertise this.

Pros: Good service

Cons: Staff was slow when I was dropping off the vehicle

Pros: Friendly service

Cons: Quite a long time to pickup car. More than 60 mins

Pros: Soft tyre when picked up and had to get air myself

Cons: Overall good although not enough check in agents so it took 1 hr to hire car

Pros: value for money

Cons: delay in refunding deposit

Pros: Excellent service

Cons: The limit of kilometers

Pros: The car was clean and fit the purpose

Cons: It took forever to pick the car up. I have the company at least 3 months notice that we wanted a cross border authorisation to drive into Swaziland. When we arrived to pick the car up, only then did they start the process of getting it authorised. The staff and everything about the pick up experience was slow and poor. I also received an automatic car after being told I would have a manual. Poor overall service. Would not use again.

Pros: Quick and efficient

Cons: not sure why the credit check

Pros: Friendly and efficient

Pros: No attempts to hard sell additional insurance or other

Pros: Everything. They we professional, efficient, friendly and welcoming. I was attended to in a timely manner and all promises were kept on their side.

Cons: Nothing. No negatives.

Pros: friendly people, but no results

Cons: Absolute worst experience with Thrifty. Car was not the car we ordered; broken trunk, so we couldn't close the trunk. We lost moren then 1 hour waiting for another car, with the same problem. Another car was promised, never showed up. Still waiting for the invoice. Computer did not work. At the reception a person with alcohol breath made the mistakes in the amount, km limitation..

Cons: After having a booking including travel to Swaziland, it took just over 2 hours to collect the car due to the waiting for the cross boarder letter.

Pros: The car (Toyota Fortuner) was in excellent condition and a real pleasure to drive. The staff were very helpful.

Cons: The drop off location at Johannesburg airport can be quite confusing to find.

Pros: Great car

Cons: Very good

Pros: Easy collection with no attempt to sell additional services

Cons: Car had over 80000 Km's could have been newer...

Pros: The kindness thruout the rental

Cons: Nothing

Pros: Friendly and efficient.

Cons: I felt the car Datsun was not sturdy but that is what you can expect from a mini category I suppose.

Pros: Friendly. Car I booked was given.

Cons: Directions to car.

Cons: It took an hour to collect the car because documentation that was requested days beforehand, had not been provided.

Pros: Terrible service

Cons: Shifty business practices, overcharge credit cards, charge for previous car defects.

Pros: They dindt give me the right car. It was too way smaller from the one that i paid. Talked with the manager, he provided another one but still small. As we were all very tired with 2 seniors and 2 child we didnt insist.

Cons: Didnt give the right car

Pros: Terrible - already complained to thrifty.

Cons: car was dirty, A/C didn't work, agents were rude

Pros: When we arrived the car that was allocated for us was old and wouldn’t not have been a comfortable ride. Thanks to Muhammad he agreed to change to a more modern and comfortable car!

Cons: They need to answer their phones. It cost me money that they wouldn’t speak to us on our way back to the airport to drop off the car.

Pros: Great value for money and the consultants are extremely helpful

Cons: I struggle to buy super cover at the car rental desks kindly please investigate why that's the case

Pros: Good car.

Cons: Took one hour to get the car!!!

Pros: Good service on returning the vehicle

Cons: We booked infant seats in advanced, when we picked up our vehicle, no seats were available, had to wait 2 hours to get infant seats!