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Hertz at Tambo International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Reasonable service but friendly agents
Cons: Being charged for fuel after filling the tank up 1km before the car rental garage upon return! Scam.
Pros: Helpful and efficient staff and vehicle was in good condition
Pros: Wide spread branches. Easy available.
Cons: Hertz did not share all terms and conditions with me. Like the security deposit payback date of up to 21 days. It was not a block on the account...it was a straight transaction on the account. Very annoying to pay conversion fees twice. NZD to ZAR and ZAR to NZD on the repayment.
Pros: Take the car ..and go...
Cons: No full comprehensive inspection...as us were is ...go
Pros: I am waiting for them to sort out a refund - at the moment there is no indication of when this will take place
Cons: Their Manager at Nelspruit wrongly charged my card with £1800 without notifying me and without having established what was wrong with the vehicle! This was wrong on every level and I should not have been charged a damage fee for a mechanical failure!
Cons: They cancelled contract early and left me without a vehicle. They claimed excessive speed. Did not inform me I was being tracked, a complete invasion of privacy, nor can they prove there was any indicated speed limit. Africa has millions of missing signs posted.
Cons: They did not allow pick
Pros: Efficient customer service
Pros: Rental service was good (except the return)
Cons: I have a problem with Hertz charging me for refueling a car that I had filled up and they have proved impossible to contact
Pros: Everything is good
Pros: Easy to use
Cons: Computer system went down at collection address, so took slightly longer to process details and get going.
Pros: Quick service
Cons: The deposit is too much. A deposit of r22 000 is too much
Pros: Best service from Thulani. He really is a gem. Got upgraded and he significantly reduced my deposit.
Pros: I got what i wanted
Cons: Could nit find the service desk at OR Tambo
Pros: they were fast
Pros: What I liked is the quick and respond when i had to change the car as i had issues with the original car.
Cons: I do not have any complaints
Pros: Very professional services.
Cons: To date, HERTZ is still haven't refunded my deposit
Cons: I liked everything
Pros: Very nice car - corolla.
Cons: Deal for pensioners misleading on website. Cost of insurance extremely high. Nerve. - wracking to drive car because of possible huge upfront cost in case of accident. Very very slow service at desk. Very frustrating experience .
Pros: In the airport.
Cons: Couldn't pay with one credit card for 2 cars
Pros: New and well maintained vehicle
Cons: Picking up the vehicle at O.R. Tambo was very slow, staff behind the counter could work a bit faster, like what we find in other countries visited.
Pros: Very helpful - staff went the extra mile.
Cons: Quite a long trek to and from the offices and airport
Pros: Efficient drop off service Car in good condition
Cons: Took too long to check in Please provide the rental agency with info before arriving so as not to have to fill out all info
Pros: Staff extremely helpful
Pros: Great cars
Cons: Slow service when picking up cars.
Cons: Trying to get the car back to the Hertz drop off point, was a problem and wasted time. I was close to missing my flight due to a lack of signboards.
Cons: They need to get a card machine for chip and pin
Pros: Gave me an upgrade. Service good and friendly.
Cons: Nothing to report.
Pros: Quick and efficient. Well maintained vehicle that met all our needs.
Cons: I understand that the TOyota Quantum that we hired is not normally permitted into Swaziland. We will be looking to rent such a vehicle next year and hope that Hertz will be able to change their policy by then.
Pros: Very efficient
Cons: No paper confirmation at the end of the trip!
Cons: Drop off
Pros: a new car
Cons: the staf its was not helpful
Pros: Brilliant staff
Cons: All good
Pros: The friendliness of the staff and they would advise on extra services they provide
Pros: They will advise on all the different products they have. They also properly explain the term of the contract, even the fine print, before signing. I was mostly impressed that they give you a person who will take you to the car instead of looking for the car yourself.
Cons: TOOK TOO LONG AT THE COUNTER AND AT DROP OFF TOO MUCH HASLE AND AT THE PICK UP THEY JUST TOLD US TO PICK UP FROM THE BAY AND DROP OFF THEY CHECKING THE WHOLE CAR THERE IS NO PROPER HAND OVER THE CAR WAS NOT CLEAN AND HAD SCARTCES C
Cons: no problems
Cons: Car rental wasn’t pleasant at all!
Pros: Easy pick and easy drop off
Cons: A little bit expensive
Pros: Fast service
Cons: Extra charge without any explanation -no feedback from Hertz so far. The fuel tank was not full upon pick up - this has been duly reported , but it looks like Hertz debited card on extra money to fill up the tank upon drop off
Pros: Car had seen some pretty tough use but worked fine.
Cons: Hertz service is always the best.
Pros: the professional approach
Cons: the long queuing time to be served when get collectecting
Cons: I have not received my deposit back yet
Cons: Customer support
Pros: Very efficient, and good service
Pros: Friendly easy to find
Cons: Trying to upsell me on something I had already purchased. Also the amount of deposit they want if you don't take out full cover
Pros: A reliable car, reasonable cost and efficient service
Cons: Took time at pick up
Pros: The car had previous damage which their inspection had not noticed prior to pick up. Fortunately we noticed and had it documented. They were quite surprised it was not listed as well.
Pros: Car was excellent for the price
Cons: There was a huge queue when I arrived and so they hadn't enough staff there to deal with all the customers. I had to stand outside waiting as there was no room to wait inside.
Cons: Did not have the vehicle available - told us it was coming from depot - spent 2 hours waiting in airport car park for a vehicle. Late departure meant arriving at destination in the dark. Vehicle swapped for correct one next day - very efficient changeover but replacement vehicle had a slow puncture that we had to get fixed Return at Johannesburg - agent seemed intent of trying to find something they could charge for. Will not use again
Pros: GOOD Car Condition.
Cons: Unacceptable delays in contract completion (Final invoice, release of retained funds) . VERY, VERY, VERY POOR FEEDBACK capabilities.
Pros: Car was a good car- staff friendly.
Cons: Car not really clean inside. They knew we were going to Zimbabwe- the car was NOT ready to cross border.
Pros: Agent named Nokuthula Kunene very helpful. She made the difference, got me a GPS and saved me some valuable time, although it took 2 hrs plus to get the correct vehicle? (My flight was 2 hrs long!) First agent who attended to me not very conversant nor strived hard enough to please a customer especially to help out with a GPS.
Cons: Would NOT rent car from Hertz. Agent behind counter unable to give car as requested. Gave a van instead. Nor did we get a GPS which I purposely did not request at time of booking vehicle as the charges did not calculate correctly on the system. ($6.21/day, but when asked for 4 days it calculated to $84?) Had to return to the agent who did not bother to ask why I was back. Got hold of another agent who was very helpful and managed to get me correct type of car + GPS by calling around.
Pros: Professional and friendly
Pros: Friendly and helpful people
Cons: The car smelled like smoke
Pros: Value of vehicle for cost.
Cons: Took over an hour to get the vehicle once all paperwork was completed. Additional fees were not disclosed.
Pros: Nothing to contest
Cons: Very very good
Pros: Good location in airport
Cons: The car was not properly inspected prior to be rented to me. A coolant hose burst and overheated the engine. This ruined a day of my vacation. Later they then charged me for the damaged hose, that I had nothing to do eith. They were a total scam with terrible customer service.
Pros: Friendly and polite
Cons: Wasn't able to explain why I needed to pay another R65.79 per day for full excess protection.
Pros: All very sufficient!!
Pros: It was excellent in every aspect.
Pros: Car pickup and drop off points were very helpful especially drop off point had a number of returns and the staff were efficient at what they were doing.
Cons: The first vehicle air conditioner was not working. Should have been checked before being rented out. They easily exchanged the vehicle for me.
Pros: Nothing - terrible service. I will never use Hertz again.
Cons: Took long to get the car
Pros: The bakkie was in good condition and my hope of using it were high through out
Cons: I am currently being accused of stealing their jack and replaced it with a fake jack - therefore they have charged me R1250. I have sent Mandy - manager of OR TAMBO office - an email after she had not answered all the landline calls i made after receiving their invoice - no one has called or replied me regarding this matter.
Pros: The car was clean
Cons: Just an overall useless staff and unorganized company
Pros: Fast and easy
Cons: Nothing that I can remember