BLUU at Tambo International Airport

Pros: Car was fine, clean etc. No complaints

Cons: I was not asked if I wanted loads of extra insurance add one. I would have declined and it wasn't clear from the contract when I signed. But my own fault. Should have been more on the ball. Still feel it was underhanded though.

Pros: Initially I Did not get the equivalent of the Audi A4 I was promised instead was offered an A3 on arrival and my luggage at hand could not fit in the A3. Requesting for an equivalent class meant I was charged extra which is annoying as it was considered as an upgrade.

Cons: Service was fantastic and the representative was very friendly and accommodative and did an exceptional job to rectify the above-mentioned problem.

Pros: All personnel were friendly and professional

Cons: Everyone agreed that I should not have been charged what I was (I assume mileage was incorrectly included) but everyone passed me on and will not deal with it

Pros: They were friendly efficient and extremely helpful

Cons: Making the process easy and understanding one’s needs

Pros: Fantastic agent when collecting the vehicle.

Cons: Constant calls and e-mails saying I was close to the Mozambique border.

Pros: Rapide, transparent, très bonne voiture

Pros: Friendly staff

Cons: Nothing

Pros: The staff were friendly and helpful

Cons: I had booked a Toyota Fortuner or similar but when I picked the car up I was given a Mahindra XUV, which I definitely do not think is even close to being in the same class as a Toyota Fortuner . On my booking it said Full to Full for the fuel, but upon picking up the car I was advised to not fill the car up and Bluu would charge my card later and also charge me R40 to refuel the car.

Pros: Honesty: iPad returned to us

Pros: I have been charged 3x the amount quoted and pre-paid, in error. I was charged as a local instead of international, for mileage, which is not acceptable and now I have to spend days following up to rectify.

Cons: Appalling error, resulting in time consuming AND EXPENSIVE administration FROM LONDON.

Pros: Excellent and professional service!

Pros: I found them reliable and friendly.

Cons: Not enough staff to deal with the customers, specially when there are a lot of booking at peak hour.

Pros: The lady at reception was very helpful and friendly

Pros: It was a nice vehicle, and ran well. Cleanliness was a plus.

Cons: The unprofessionalism of the company and the staff I encountered.

Pros: Reputable, efficient with pleasant staff. Good vehicle

Cons: Although I filled the car with petrol at the airport petrol station( and the attendant confirmed and showed me the vehicle was full), I was charged for 9.12 liters and a handling charge.

Pros: Excellent customer service 👏 👌

Pros: Almost everything

Cons: I need the final bill. The deposit was very high.

Pros: The Friendliness of the staff and providing total information

Cons: Due to the lack of electricity cuts and not the fault of BLUU, a backup system to speed up the process of checking out would make a smooth and short time waiting at the airport

Pros: Nothing really because I wasn't allowed to take the car with me hence refund request which I was denied and told to contact the third party to request it

Cons: Fact that they refused to hand me the car because I was using a TTD which wouldn't make any difference because I had all the other relevant documents eg Full UK drivers licence

Cons: Lots of undocumented damage on the car, including severely chipped windscreen. I had to spend time reporting to the representative the extra damage on pickup!

Pros: Friendly & helpful

Cons: The vehicle received was very uncomfortable.

Cons: Why I was charged for gas after I returned the car full?

Cons: On pickup a lot of missing damage not shown on sheet, spent time getting it recorded again.

Pros: The Agent explained everything to me and I understood the terms and conditions very well, for the first time renting a car good experience and excellent customer service

Cons: Warm welcome even when I did car rental extension over the phone

Pros: Excellent service from the front desk assistant as well as the drop off assistant. Well received.

Cons: So far I have nothing to complain about until the total amount of the overall trip is finalised

Pros: Efficient

Cons: Smoking very unhealthy

Pros: Friendly, fast

Pros: How quick and professional they are

Cons: Nothing

Pros: friendly and efficient (once i found the office!)

Cons: no-one inspected the car with me on site and so i wasn't alerted to the fact that the left rear brake light was not working

Pros: The agents were friendly, and understood when i had to return car earlier due to lockdown. Also liked the fact that I was allowed to return the car to Randburg branch, which was very convenient for me

Pros: We got a free upgrade

Cons: i couldnt pay with another creditcard, than the one registred

Pros: Bad Service

Cons: Agents were unprepared and documents not ready

Cons: We filled the car at the on airport fuel station and drove straight to Bidvest On arrival their operative explained that they had no luggage trolleys so he would drive us to departures - seemed very kind Until we got home and reviewed a bill for 3.9 litres of fuel plus a refuelling charge This is a scam and will not use bidvest again

Pros: When we realised that the car was too small for us, we returned to the office and the supervisor and new customer service agent were very helpful.

Cons: The first customer service agent was rude and spoke to us like idiots when we queried all the documentation. Having had a hassle free rental in Cape Town with another company, we didn’t understand why things were different and he was unhelpful and impatient!

Pros: Financial benefit

Cons: Lack of ease to get counter

Cons: Even though I paid for full insurance with DicoverCarHire, when i arrived to collect my car I was told that in the event of an accident or theft i would have to pay some huge amount and then try to reclaim it from you. not and ideal situation and one that is not made clear when book with you. then Bidvest kept telling me that in future I should book direct with them and to forget about DiscoverCarHire. they were not interested in the fact that i had paid fill insurance with DiscoverCarHire.

Pros: The Manager was understanding

Cons: no comment

Pros: Nothing stands out other than standard SA friendliness, which is nice.

Cons: The friendly young agent did well, but knew little about road maps or the roads to a popular destination, Kruger. The fault lies with TRAINING. Secondly the drop sign for BIdvest is small and poorly located at Oliver Tambo, so that we missed it and had to re-circuit around. The actual drop once reached was very efficient