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Firefly at Tambo International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The wait for getting the car was long. When it arrived they said there was no damage, that it had already been checked, but I observed and reported damage. Now at the end of the return, they have managed to find additional minor damage (unsurprising considering road conditions in RSA) and they must be trying to cover the cost of repairing the old damage and the new. Seems the insurance I bought is not worth anything? Additionally...the car has no back-up camera, and is terribly underpowered.
Pros: Difficult to find but all other services were extremly good
Cons: could not use the services, radio etc to complicated no instruction given
Pros: the car was good, quite new. I had to change the car as the tire got damaged and this was done very quickly. Good service overall. On picking up the car the staff were very careful to note all the damages already on the car.
Cons: I dropped the car off at the airport and the lady didn't do a careful a job at inspecting the car, I had to convince her to do it with me so we both know the car is ok. In the end I didn't sign off everywhere I had to (I realised this afterwards) as the lady only said to sign in one place (I should have signed in 2 places). Money was taken off my account at random times, after asking what the charges were for it takes a long time to get the confirming documents.
Pros: We made a mistake with our booking but Coutney helped us exceptionally well. She reopend the office after 23:00 to assist. Hats off and a great thanks to Courtney at OR Tambo
Pros: Car was at Hertz rental , clean car and asked model was provided.
Cons: Drop of was chaotic. Didn’t received any documents on paper or mail from company. Almost impossible to reach them to ask copy of the documents. No mailaccount - online chatbox gives no added value .
Pros: polite staff
Pros: bonnes explications,voiture prête,propre,récupération du véhicule rapide,bien situé
Cons: Needed to provide info on how tolls were to be charged ,, and as there was no toll tag , you had to pay manually going through certain toll gates.
Pros: It seemed to be extremely efficient when I made my inittial booking.
Cons: The Full Cover package was not actually a Full Cover deal as stated on your site when I made the booking.
Cons: Rude and unwilling to help. After a long flight, we were immediately told that the £30 paid was a booking fee and NOT a deposit. They then claimed that they didn’t have wifi so we could show them the booking. They have since taken two more payments, albeit a nominal sum for reasons unknown. They also wanted £900 damage waiver which is not returnable for 21 days. This is completely unacceptable in a digital age. They are quick to take the money but not to return it. Will never use again.
Pros: All went well, no issues
Cons: Tried to provide a small car instead of a medium car for the same price
Pros: The agent was not efficient in handling the exchange of the wrong car they allocated me
Cons: The car wasn't really appropriate for a Kruger trip - the back windows were far too small for photographing animals and the back seat wasn't comfortable
Pros: As above they were excellent.
Pros: Very helpful and friendly staff
Cons: Still got a hold of £1600 on our credit card for up to 21 days
Cons: It was a 2 stage process. Once at the office outside the garage and then again in the garage. They gave us the wrong key and it was a long walk back and forth. Then on return of the car in the virtual pitch dark they pointed out tiny marks on the windscreen which if they were done during driving in Jhb is not surprising given the environment. The deposit of R18500 is still being helf on my credit card and its more than 2 weeks later.
Cons: Old car, unroadworthy tires, changed car 3 times, risk of accident and car hijacking, requested automatic got given manual, false advertising on car size, expired car disc
Pros: Gave me the exact same car I wanted.
Cons: Nothing much, just need to be little bit faster when saving customers
Pros: They were very helpful and had no issues with car rental .
Pros: Your contract was not a back to back contract and left me in a very procarious position for the duration of my trip, I will feel more relaxed when my deposit is refunded.
Cons: They were very efficient and told me the difference between there contract and my contract, gave me my options which at that stage I was forced to take, luckily the car was new and comfortable, and eased my frustration of initial surprises at time of hire.
Pros: Friendly and professional.
Cons: I had to change to booking by 1 week and the prior quote was not honored costing me an additional $100 USD.
Pros: Horrible service, they closed before closing time even though they knew I was coming. When I called them no one assisted. Very unprofessional.
Cons: Horrible service, they closed before closing time even though they knew I was coming. When I called them no one assisted. Very unprofessional.
Pros: They were fast
Cons: if they pre-inspect your car, CHECK everything, there was a small dent they noted in the pre-check, but was not noted in the form when I brought the car back. Take photos of the check forms
Pros: Easy to book, excellent service
Pros: As already said, a seamless service. No waste of time.
Cons: Number didn't work.
Cons: Free windscreen insurance should be standard
Pros: quick, efficient service, friendly staff.
Cons: they did not personally take us to the car and orient us on how to connect the bluetooth, what fuel to use, where the fuelcap was, how to put it in reverse.
Pros: upgrading. eventually preferred another car which was issued to us without any questions. unfortunately the car was not clean and had scratches. as there was not time to prepare it. manager gave her number for us to phone in any case we needed it. very helpful. will use you again. no questioning of the drvers age of 80.
Cons: battled to find the office as we were looking for firefly and did not know it was hertz
Cons: They didn't rent me a car, they said my point f itc were low
Pros: Everything was fine except when I dropped the car off..
Cons: As explained above. I don't want to have to prove the car, and it's parts, are the same I rented the day before. I want a hassle free rental experience, and this defineitly was not that.
Pros: car was in good condition
Cons: Car required a service when i was coming back from my trip that tells me it was not been serviced before I collect it as the kilos I drove was less then 1 500km
Pros: Excellent service
Cons: None so far
Pros: Easy and fast.
Cons: Huge deposit in my credit card to pick up the car. Also it takes weeks to get back the deposit.
Pros: efficient service and cheap rates
Cons: The deposit is too high
Pros: Friendly and efficient
Cons: No problem experienced
Pros: When the allocated car malfunctioned I was given a better one.
Cons: I arrived to pick up the car and I forgot my passport but I had several ID and my driving license and they sent me back home for my passport.
Pros: Service was efficient and staff was friendly and cooperative.
Pros: Vehicle was well lookedafter and ovetall service was very good.