Firefly at Tambo International Airport

Pros: couldn't fault anything at all

Pros: Service was good, friendly and with the exception of pickup (longish queue) very quick. The car was VERY suitable for our needs, so thanks

Cons: It was a more expensive option so I was expecting a newer car with more extras (nitpicking to be honest) -> the car was more than adequate.

Pros: Was not booked with Firefly but with Hertz

Cons: After queing for hours- walked to area where cars were parked, have to go through another office and que again to get the car keys- very poor service from such a big company

Pros: Easy, safe & convenient to find rental desk & collect car

Cons: The back paint chips were not reported in the car papers and likely I had the picture of the car

Pros: Excellent

Cons: Nothing

Pros: Nothing. They propose me an alternative car, much smaller, with a crazy price.

Cons: Hi lost my reservation due to my mistake, selecting (and paying) the car one day before my arrival at the airport. No one contacted me to say this and when I was there, the Firefly told me that my car was no more available, even if I took a reservation for my entire travel + 1 day more. Totally disappointed about the management of my reservation, after months, from Discover Cars and from Firefly.

Pros: Nothing

Cons: They didn’t process my broader cross insurance even if I’d given them more than enough notice

Pros: Fast, friendly and efficient.

Cons: Where you pick up the vecicle the light is poor to inspect the vehicle and there is limited space around the vehicle. So dents cant be identified. When you drop off the vehicle there is space and lots of light. Now two deductions have been made from my account without any communication. This is poor and against the terms and conditions of the contract.

Pros: Tire pressure light kept on popping up even though the tires were good.

Pros: Gadi,the Hertz representative was great.His service together with his kind and gentle approach was heartwarming.The kind of guy which you want to go back to anytime of the day.Huge chapeau to him!

Cons: Service was great

Cons: The wait for getting the car was long. When it arrived they said there was no damage, that it had already been checked, but I observed and reported damage. Now at the end of the return, they have managed to find additional minor damage (unsurprising considering road conditions in RSA) and they must be trying to cover the cost of repairing the old damage and the new. Seems the insurance I bought is not worth anything? Additionally...the car has no back-up camera, and is terribly underpowered.

Pros: Difficult to find but all other services were extremly good

Cons: could not use the services, radio etc to complicated no instruction given

Pros: the car was good, quite new. I had to change the car as the tire got damaged and this was done very quickly. Good service overall. On picking up the car the staff were very careful to note all the damages already on the car.

Cons: I dropped the car off at the airport and the lady didn't do a careful a job at inspecting the car, I had to convince her to do it with me so we both know the car is ok. In the end I didn't sign off everywhere I had to (I realised this afterwards) as the lady only said to sign in one place (I should have signed in 2 places). Money was taken off my account at random times, after asking what the charges were for it takes a long time to get the confirming documents.

Pros: We made a mistake with our booking but Coutney helped us exceptionally well. She reopend the office after 23:00 to assist. Hats off and a great thanks to Courtney at OR Tambo

Pros: Car was at Hertz rental , clean car and asked model was provided.

Cons: Drop of was chaotic. Didn’t received any documents on paper or mail from company. Almost impossible to reach them to ask copy of the documents. No mailaccount - online chatbox gives no added value .

Pros: polite staff

Pros: bonnes explications,voiture prête,propre,récupération du véhicule rapide,bien situé

Pros: Everything

Cons: Everything

Cons: Needed to provide info on how tolls were to be charged ,, and as there was no toll tag , you had to pay manually going through certain toll gates.

Pros: It seemed to be extremely efficient when I made my inittial booking.

Cons: The Full Cover package was not actually a Full Cover deal as stated on your site when I made the booking.

Pros: Nothing

Cons: Rude and unwilling to help. After a long flight, we were immediately told that the £30 paid was a booking fee and NOT a deposit. They then claimed that they didn’t have wifi so we could show them the booking. They have since taken two more payments, albeit a nominal sum for reasons unknown. They also wanted £900 damage waiver which is not returnable for 21 days. This is completely unacceptable in a digital age. They are quick to take the money but not to return it. Will never use again.

Pros: All went well, no issues

Cons: Tried to provide a small car instead of a medium car for the same price

Pros: The agent was not efficient in handling the exchange of the wrong car they allocated me

Cons: The car wasn't really appropriate for a Kruger trip - the back windows were far too small for photographing animals and the back seat wasn't comfortable

Pros: As above they were excellent.

Cons: Nothing.

Pros: Very helpful and friendly staff

Cons: Still got a hold of £1600 on our credit card for up to 21 days

Cons: It was a 2 stage process. Once at the office outside the garage and then again in the garage. They gave us the wrong key and it was a long walk back and forth. Then on return of the car in the virtual pitch dark they pointed out tiny marks on the windscreen which if they were done during driving in Jhb is not surprising given the environment. The deposit of R18500 is still being helf on my credit card and its more than 2 weeks later.

Pros: Nothing

Cons: Old car, unroadworthy tires, changed car 3 times, risk of accident and car hijacking, requested automatic got given manual, false advertising on car size, expired car disc

Pros: Gave me the exact same car I wanted.

Cons: Nothing much, just need to be little bit faster when saving customers

Pros: They were very helpful and had no issues with car rental .

Pros: Your contract was not a back to back contract and left me in a very procarious position for the duration of my trip, I will feel more relaxed when my deposit is refunded.

Cons: They were very efficient and told me the difference between there contract and my contract, gave me my options which at that stage I was forced to take, luckily the car was new and comfortable, and eased my frustration of initial surprises at time of hire.

Pros: Friendly and professional.

Cons: I had to change to booking by 1 week and the prior quote was not honored costing me an additional $100 USD.

Pros: Horrible service, they closed before closing time even though they knew I was coming. When I called them no one assisted. Very unprofessional.

Cons: Horrible service, they closed before closing time even though they knew I was coming. When I called them no one assisted. Very unprofessional.

Pros: They were fast

Cons: if they pre-inspect your car, CHECK everything, there was a small dent they noted in the pre-check, but was not noted in the form when I brought the car back. Take photos of the check forms

Pros: Easy to book, excellent service

Cons: Nothing

Pros: As already said, a seamless service. No waste of time.

Cons: None

Cons: Number didn't work.

Cons: Free windscreen insurance should be standard

Pros: NOTHING

Cons: EVRYTHING

Pros: quick, efficient service, friendly staff.

Cons: they did not personally take us to the car and orient us on how to connect the bluetooth, what fuel to use, where the fuelcap was, how to put it in reverse.

Pros: upgrading. eventually preferred another car which was issued to us without any questions. unfortunately the car was not clean and had scratches. as there was not time to prepare it. manager gave her number for us to phone in any case we needed it. very helpful. will use you again. no questioning of the drvers age of 80.

Cons: battled to find the office as we were looking for firefly and did not know it was hertz

Cons: They didn't rent me a car, they said my point f itc were low

Pros: Everything was fine except when I dropped the car off..

Cons: As explained above. I don't want to have to prove the car, and it's parts, are the same I rented the day before. I want a hassle free rental experience, and this defineitly was not that.

Pros: car was in good condition

Cons: Car required a service when i was coming back from my trip that tells me it was not been serviced before I collect it as the kilos I drove was less then 1 500km

Pros: Excellent service

Cons: None so far

Pros: Easy and fast.

Cons: Huge deposit in my credit card to pick up the car. Also it takes weeks to get back the deposit.

Pros: efficient service and cheap rates

Cons: The deposit is too high

Pros: Friendly and efficient

Cons: No problem experienced

Pros: When the allocated car malfunctioned I was given a better one.

Cons: I arrived to pick up the car and I forgot my passport but I had several ID and my driving license and they sent me back home for my passport.

Pros: Service was efficient and staff was friendly and cooperative.

Cons: N/A

Pros: Vehicle was well lookedafter and ovetall service was very good.

Cons: Nothing