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Firefly at Tambo International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Needed to provide info on how tolls were to be charged ,, and as there was no toll tag , you had to pay manually going through certain toll gates.
Pros: It seemed to be extremely efficient when I made my inittial booking.
Cons: The Full Cover package was not actually a Full Cover deal as stated on your site when I made the booking.
Cons: Rude and unwilling to help. After a long flight, we were immediately told that the £30 paid was a booking fee and NOT a deposit. They then claimed that they didn’t have wifi so we could show them the booking. They have since taken two more payments, albeit a nominal sum for reasons unknown. They also wanted £900 damage waiver which is not returnable for 21 days. This is completely unacceptable in a digital age. They are quick to take the money but not to return it. Will never use again.
Pros: All went well, no issues
Cons: Tried to provide a small car instead of a medium car for the same price
Pros: The agent was not efficient in handling the exchange of the wrong car they allocated me
Cons: The car wasn't really appropriate for a Kruger trip - the back windows were far too small for photographing animals and the back seat wasn't comfortable
Pros: As above they were excellent.
Pros: Very helpful and friendly staff
Cons: Still got a hold of £1600 on our credit card for up to 21 days
Cons: It was a 2 stage process. Once at the office outside the garage and then again in the garage. They gave us the wrong key and it was a long walk back and forth. Then on return of the car in the virtual pitch dark they pointed out tiny marks on the windscreen which if they were done during driving in Jhb is not surprising given the environment. The deposit of R18500 is still being helf on my credit card and its more than 2 weeks later.
Cons: Old car, unroadworthy tires, changed car 3 times, risk of accident and car hijacking, requested automatic got given manual, false advertising on car size, expired car disc
Pros: Gave me the exact same car I wanted.
Cons: Nothing much, just need to be little bit faster when saving customers
Pros: They were very helpful and had no issues with car rental .
Pros: Your contract was not a back to back contract and left me in a very procarious position for the duration of my trip, I will feel more relaxed when my deposit is refunded.
Cons: They were very efficient and told me the difference between there contract and my contract, gave me my options which at that stage I was forced to take, luckily the car was new and comfortable, and eased my frustration of initial surprises at time of hire.
Pros: Friendly and professional.
Cons: I had to change to booking by 1 week and the prior quote was not honored costing me an additional $100 USD.
Pros: Horrible service, they closed before closing time even though they knew I was coming. When I called them no one assisted. Very unprofessional.
Cons: Horrible service, they closed before closing time even though they knew I was coming. When I called them no one assisted. Very unprofessional.
Pros: They were fast
Cons: if they pre-inspect your car, CHECK everything, there was a small dent they noted in the pre-check, but was not noted in the form when I brought the car back. Take photos of the check forms
Pros: Easy to book, excellent service
Pros: As already said, a seamless service. No waste of time.
Cons: Number didn't work.
Cons: Free windscreen insurance should be standard
Pros: quick, efficient service, friendly staff.
Cons: they did not personally take us to the car and orient us on how to connect the bluetooth, what fuel to use, where the fuelcap was, how to put it in reverse.
Pros: upgrading. eventually preferred another car which was issued to us without any questions. unfortunately the car was not clean and had scratches. as there was not time to prepare it. manager gave her number for us to phone in any case we needed it. very helpful. will use you again. no questioning of the drvers age of 80.
Cons: battled to find the office as we were looking for firefly and did not know it was hertz
Cons: They didn't rent me a car, they said my point f itc were low
Pros: Everything was fine except when I dropped the car off..
Cons: As explained above. I don't want to have to prove the car, and it's parts, are the same I rented the day before. I want a hassle free rental experience, and this defineitly was not that.
Pros: car was in good condition
Cons: Car required a service when i was coming back from my trip that tells me it was not been serviced before I collect it as the kilos I drove was less then 1 500km
Pros: Excellent service
Cons: None so far
Pros: Easy and fast.
Cons: Huge deposit in my credit card to pick up the car. Also it takes weeks to get back the deposit.
Pros: efficient service and cheap rates
Cons: The deposit is too high
Pros: Friendly and efficient
Cons: No problem experienced
Pros: When the allocated car malfunctioned I was given a better one.
Cons: I arrived to pick up the car and I forgot my passport but I had several ID and my driving license and they sent me back home for my passport.
Pros: Service was efficient and staff was friendly and cooperative.
Pros: Vehicle was well lookedafter and ovetall service was very good.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: voucher, passport or ID, International Driving Permit and a valid credit card in the name of the renter.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
Local customers are allowed to rent only if they agree to a credit check and the credit score is positive.
For the Luxury, Minivan, Premium, Fullsize, SUVs car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Additional charges will be applied.
All vehicles are equipped with an electronic toll device. This service allows automatic payment of all fees due for passing through any electronic toll barrier. Toll expenses will be automatically paid by credit card without any additional cost.
Pick-up & Drop-off