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Firefly at Tambo International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The wait for getting the car was long. When it arrived they said there was no damage, that it had already been checked, but I observed and reported damage. Now at the end of the return, they have managed to find additional minor damage (unsurprising considering road conditions in RSA) and they must be trying to cover the cost of repairing the old damage and the new. Seems the insurance I bought is not worth anything? Additionally...the car has no back-up camera, and is terribly underpowered.
Pros: Difficult to find but all other services were extremly good
Cons: could not use the services, radio etc to complicated no instruction given
Pros: the car was good, quite new. I had to change the car as the tire got damaged and this was done very quickly. Good service overall. On picking up the car the staff were very careful to note all the damages already on the car.
Cons: I dropped the car off at the airport and the lady didn't do a careful a job at inspecting the car, I had to convince her to do it with me so we both know the car is ok. In the end I didn't sign off everywhere I had to (I realised this afterwards) as the lady only said to sign in one place (I should have signed in 2 places). Money was taken off my account at random times, after asking what the charges were for it takes a long time to get the confirming documents.
Pros: We made a mistake with our booking but Coutney helped us exceptionally well. She reopend the office after 23:00 to assist. Hats off and a great thanks to Courtney at OR Tambo
Pros: Car was at Hertz rental , clean car and asked model was provided.
Cons: Drop of was chaotic. Didn’t received any documents on paper or mail from company. Almost impossible to reach them to ask copy of the documents. No mailaccount - online chatbox gives no added value .
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: voucher, passport or ID, International Driving Permit and a valid credit card in the name of the renter.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
Local customers are allowed to rent only if they agree to a credit check and the credit score is positive.
For the Luxury, Minivan, Premium, Fullsize, SUVs car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Additional charges will be applied.
All vehicles are equipped with an electronic toll device. This service allows automatic payment of all fees due for passing through any electronic toll barrier. Toll expenses will be automatically paid by credit card without any additional cost.
Pick-up & Drop-off
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